Add or Delete a Package

by | Feb 15, 2019

Authentication and Provisioning

The system is redundant, scalable and automates control of subscribers’ access, speeds and usage.

Automated Suspension and Reactivation

Train your subscribers to pay on time and make payments easy to get back online.

Activation Servers Fuel Growth

Speed up on-boarding for point-to-point or point to multi-point connections and Wi-Fi at RV parks, campgrounds or marinas.

Have you already configured the settings and pricing for your Packages? If not, watch this video

The video and instructions below are for adding or deleting packages in the subscriber’s account. 

Adding Packages to a Subscriber Account

  1. First, select the subscriber from the main table.
  2. Go to the Packages tab
  3. Click on the Add button. 

The Add Package window opens, showing these three sections- the list of PackagesAutomatedActions, and Package Billing Options.

  1. First, go to the Add Package list on the left section and choose what you want to assign to your subscriber. 
  2. The Automated Actions allows you to activate a premium email account in the VISP servers for your subscriber, using your ISP domain. You may also send an email to that newly created address or add an existing email address your subscriber owns. Take note that VISP will charge you for the email accounts you create and activate on the VISP servers. You may disable the creation and activation of an email account, as well as the sending of emails when adding packages to a subscriber’s account. 
  3. The Package Billing Options allows you to set the bill start date, invoice date, term start date, and quantity of the package you want to add. By default, the option sets the bill start date to your current day. This means packages start billing on the day you add them. 

Once the package has been added, it will appear in the Subscribed Packages panel.

To learn how to activate or deactivate a service, watch this video.

Deleting a Package from a Subscriber Account

  1. Select the Subscriber from the Main table
  2. Go to the Packages tab (lower section)
  3. Select the Package you want to delete. 
  4. Click on the Delete button

Take note that when you delete a package from a subscriber account a pop-up window may open asking you whether you want to reverse (or refund) or leave the charges as is for unused days or months of the service. 

For more information, watch this video. Do you want to upgrade or move to another package? See this video.




Featured Articles

“It does what I need and more, the support is top notch.“

~Tristan Livingston (NTX Fiberwave)

“Congratulations on having such fine staffing quality on your front lines.“

~Ned Schuman (Founder, Olympus)

“Amazing how quick you guys get things done!“

~Renaldo Coakley (Coakster Wireless)

“Always works, always getting improved. Thanks VISP Team!“

~Louis Uttaro (Oso Internet)

Related Articles

5 Top Reasons to Attend WISPAmerica – Your Industry Event 

5 Top Reasons to Attend WISPAmerica – Your Industry Event 

The ISP’s industry event of the season is the perfect place to be this March. Discover the top 5 reasons you should attend WISPAmerica 2022 and join your colleagues, industry experts and icons to celebrate our industry and plot a future that’s beneficial to all of us.

ISP Marketing Strategy: The 5 Tactics to Measure Success

ISP Marketing Strategy: The 5 Tactics to Measure Success

To succeed, marketing campaigns must deliver. Knowing how to measure ISP marketing strategy success is essential to know if the investment is worth it. Read on to discover how to include tracking measures and metrics to ensure your current and future campaigns pay off.

A Sales Incentive Plan to Retain and Motivate ISP Salespeople

A Sales Incentive Plan to Retain and Motivate ISP Salespeople

ISP salespeople are essential to keep a steady stream of new subscribers coming into your organization. But, hiring and keeping good professionals requires more than just a base salary and vacation. Discover how well-structured sales incentive plans can help you to attract the best and brightest.