Steps to Enter your FCC Registration Number and Toggle the ACP Option 1. Open the Visp Web App2. Click the nine-dot menu in the upper right corner to open the VISP Admin Page.3. On the General tab, select "My Visp"4. Scroll to the bottom, and select "Isp Info"5. Input...
Packages
Setup your packages and services by opening the menu and going to the Billing tab. Select Packages.
Create and Configure Packages
Package Upgrade (Move Process)
Upgrade Packages via the Change Option
Suspend a Package
Activate Package Hibernation Settings
Hibernate a Package
Deactivate a Service
How to Delete a Package
Articles
How to Apply Credits to a Customer’s Account
Credits can be added to a customer's account in two simple ways: by creating a stand-alone credit memo that reduces their overall due balance, or by including a discount directly on an invoice to lower its total amount. 1. Click and open the Subscribers' list. 2....
Partial Payments
Visp allows for processing partial payments. Simply enter a partial amount when receiving payments and ensure the payment is assigned to the correct invoice via Invoice Distribution. View Current Balance 1. Click and open the Subscribers' List / Table. 2. Search for...
One-Time Discount
Make a one-time or single-use discount item by selecting the 'CUSTOM' type when you add it to your invoice. Add a Custom Line Item on an Invoice 1. Click and open the Subscribers' List 2. Search for the subscriber or select from the list. 3. In Packages &...
Create and Configure Packages
A package typically comprises one or more services, such as internet, hotspot, email, fiber connections, and website hosting, among other services. How to Create a Package? 1. Click the nine-dot menu in the upper right corner to open the VISP Admin Page. 2. Click on...
Create a Package (Basic Guide)
A package can include multiple services, each with its settings and metadata. The services are billed as one. However, if you want to create a custom package with custom items billed separately, you can do so via the Items Manager. Reach out to your Visp Client...
Add and Configure Packages
To add and configure the basic settings for a package in VISP: Go to the Menu. Select the Billing Category Click on Packages The dropdown you see here allows you to sort the packages into Residential or Business To the right, click on Add New. Enter a Package Name....
Package Upgrade (Move Process)
To manually transition from one package to another (Upgrade or Downgrade) here are the steps: Go to your customer's profile. Go to the package card/section, and then click on the plus sign. Select a package from the list. Click on Add and Configure. Now go to the...
Upgrade Packages via the Change Option
To upgrade packages using the Change option Go to your customer's profile. Go to the package and services section, and then click on an existing package. Next, click on the Change button Click on Choose a Package Select a package from the list. Click on the Choose...
Automate reset of Speed Limits for Wireless Services
One of the effective strategies to increase your profit is to upsell your services, and sometimes this will take putting in an offer from your other services as well. For example, if you want to upsell your DirecTV service, you could offer 90 days of internet speed...
View Subscriber Logs or History
Notes, attachments, logs are very important especially if they contain crucial information regarding the subscriber. Here is how to view this information: Select a subscriber. Select Logs tab. Select a category. Click on any column header to sort the data in ascending...
Upgrade Subscriber Service or Package
For UBO or desktop (Java) version, refer to this link. To upgrade to a new package, you need to add a new package first then move all active services to the new package. This ensures there is no service interruption to the subscriber. Select a subscriber and click the...
Suspend a Package
For UBO or desktop (Java) version, refer to this link. Subscriber suspension is typically an automatic action in the software, based on settings you specify individually for subscribers. If you have a default auto-suspend set in your Auto Actions settings, the...
Hibernate a Package
For UBO or desktop (Java) version, refer to this link. If you have subscribers who are going on an extended vacation or spend part of the year in another part of the world, there are several ways you can approach billing for these for the convenience of you and your...
Usage-Based Billing
For UBO or desktop (Java) version, refer to this link. Usage-based billing is a great way to keep track of your high-usage subscribers and manage users’ bandwidth. First, activate the usage-billing settings: Main Menu > Billing Tab >Packages > select the...