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Learn About VISP App Dashboard

Help Documentations / Packages / Change or Update Subscriber Internet Speed

Change or Update Subscriber Internet Speed

First, check to ensure that the ability to set a custom speed is enabled in Packages settings. To do this, refer to the following procedures:

  1. Go to the Main Menu > Billing tab > Packages > click on vertical ellipses ⋮, and select Edit.
    Change or Update Subscriber Internet Speed - Visp App
  2. Under the edit drawer of packages, click the Speed Limits Tab – check the ‘Allow speed limits to be modified per subscriber.Change or Update Subscriber Internet Speed - Visp App
  3. Save the changes. 

 

To make the changes in subscribers’ packages: 

  1. Go back to the subscriber list and select a subscriber. Go to Packages and select the package and expand the details of the Hotspot or Internet Package. Select wireless and go to Speed Limits.
  2. This is where you will adjust the download speeds, upload speeds and throttle speed, if necessary. Change or Update Subscriber Internet Speed - Visp App
  3. Don’t forget to click Save.

1. Automate reset of Speed Limits for Wireless Services

One of the effective strategies to increase your profit is to upsell your services, and sometimes this will take putting in an offer from your other services as well. For example, if you want to upsell your DirecTV service, you could offer 90 days of internet speed…

2. View Subscriber Logs or History

Notes, attachments, logs are very important especially if they contain crucial information regarding the subscriber. Here is how to view this information: Select a subscriber. Select Logs tab. Select a category. Click on any column header to sort the data in ascending…

3. Upgrade Subscriber Service or Package

For UBO or desktop (Java) version, refer to this link. To upgrade to a new package, you need to add a new package first then move all active services to the new package. This ensures there is no service interruption to the subscriber. Select a subscriber and click the…

4. Suspend a Package

For UBO or desktop (Java) version, refer to this link. Subscriber suspension is typically an automatic action in the software, based on settings you specify individually for subscribers. If you have a default auto-suspend set in your Auto Actions settings, the…

5. Hibernate a Package

For UBO or desktop (Java) version, refer to this link. If you have subscribers who are going on an extended vacation or spend part of the year in another part of the world, there are several ways you can approach billing for these for the convenience of you and your…

6. Usage-Based Billing

For UBO or desktop (Java) version, refer to this link. Usage-based billing is a great way to keep track of your high-usage subscribers and manage users’ bandwidth. First, activate the usage-billing settings: Main Menu > Packages > select the package that you…

7. How to Delete a Package

For UBO or desktop (Java) version, refer to this link. Like package suspension, package deletion applies to the entire package that is provided to a subscriber. Deleting a package from a subscriber’s account means deleting all the services included in it. If you want…

8. Deactivate a Service

For UBO or desktop (Java) version, refer to this link. Service deactivation applies to individual services. When a service is deactivated it does not affect another. However, if the package only contains one activated service, the package would become inactive once…

9. Activate Package Hibernation

This step will show you how to enable the setting for Package Hibernation. Hibernation is only available with an internet service. The Hotspot packages cannot be hibernated. Click Main Menu > Select Packages. You will be presented with a list of packages. Choose a…

10. Activate a Package or Service

For UBO or desktop (Java) version, refer to this link. Choose or Locate a subscriber using the search field., or just choose from the list of subscribers. Click on the plus (+) sign to add the package or to activate a package. You will be presented with a list…

11. Change or Update Subscriber Internet Speed

First, check to ensure that the ability to set a custom speed is enabled in Packages settings. To do this, refer to the following procedures: Go to the Main Menu > Packages > click on vertical ellipses, and select Edit. Under the edit drawer of packages, click…

12. Upgrade Packages via the Change Option

To upgrade packages using the Change option, Go to your customer’s profile. Go to the package and services section, and then click on an existing package. Next, click on the Change button, Click on Choose a Package, Select a package from the list…

13. Package Upgrade (Move Process)

Concerning billing, If the customer has an existing package, you can either remove the old package and then bill only for the new package moving forward, with or without prorate. If the customer has an unused portion or days on their current package, the system may automatically reverse or issue a credit.

14. Add and Configure Packages

To add and configure the basic settings for a package in VISP: Go to the menu. Select the Billing Category Click on Packages The dropdown you see here allows you to sort the packages into Residential or Business To the right, click on Add New. Enter a Package Name….
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