In VISP, a credit memo or a credit note is a commercial document issued by an ISP to a subscriber account that reduces the amount of money the subscriber owes. It is used when services are canceled, when products (devices) are returned or not delivered, or when a...

To reschedule suspensions and late fees to another date, go to your subscribers' list and pick a subscriber. In the subscriber's profile, go to the Logs section Click on the vertical ellipsis or the three dots on the account Click on Add Scheduled Action On the first...

Use the Bill-to-Another feature to pay for an item on another customer’s bill. Customer A (Parent Account) is paying for an item on Customer B’s (Child Account) invoice. First, go to Customer B (Child Account), and hover over the item. Click on the vertical ellipsis...

To reschedule suspensions and late fees to another date, go to your subscribers' list and pick a subscriber. In the subscriber's profile, go to the Logs section Click on the vertical ellipsis ⋮ or the three dots . on the account Click on Add Scheduled Action On the...

To enable the automatic payment of your invoices to Visp.net, go to Main Menu > General Tab > My VISP. Scroll and expand Payments. Add the person's email address who will receive your billing reminders or notifications from Visp.net. Add an amount to the Balance...

VISP supports integration with Avalara for automated taxation. It’s also designed to manage tax settings that support multiple criterias for every transaction. To add a tax setting, go to Main Menu > Billings Tab > Invoicing > Taxes Tab > and clicking on...

Choose the processor that works best with your billing operations; many of the top gateways integrate with VISP. Payment Solutions is a “white-glove concierge” service that ensures you get the best rates and features for your ISP. You’ll work with professionals that...

Late fees and re-billing fees are charges that may be added to your subscribers when they have been past due for a specified number of days. They encourage your subscribers to pay on time to avoid paying late or re-billing fees. Go to Main Menu > Billings Tab >...

For UBO or desktop (Java) version, refer to this link. To change or update the billing cycle of a subscriber, first click and open your subscriber’s list. Click on a subscriber’s account.  Click on the Billing Options tab.   In the section labeled Cycle, you can click...

For UBO or desktop (Java) version, refer to this link. Whether it’s a mistake in receiving payments or a discount you forgot to enter, the Refund feature is your life-saver. To process a refund, you first need to have the Payment refunding function enabled in your...

Let’s say your subscriber has seen the invoice you sent and has already paid. You need to acknowledge that payment and record it in that subscriber’s register: this is “posting a payment” in the software To receive payments from subscribers, first go to your...

For UBO or desktop (Java) version, refer to this link. In VISP, you may print invoices individually or by batch.  Here’s how to print it individually: Click on a subscriber’s account.  In the Transactions section, click on the invoice you want to print.  Once the...

For UBO or desktop (Java) version, refer to this link. Some of your subscribers may want to have printed invoices. The Paper Invoice Fee feature allows you to set a default value and setting when Paper Invoice is enabled for your subscribers. To set up or configure...

For UBO or desktop (Java) version, refer to this link. A grace period is the amount of time you give your subscribers so they can pay their balance due without getting suspended. For example, if payment is due on the 10th of the month and the grace period was set for...