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Activate Package Hibernation

This step will show you how to enable the setting for Package Hibernation.  Hibernation is only available with an internet service. The Hotspot packages cannot be hibernated.

  • Click Main Menu > Select Packages.
  • You will be presented with a list of packages. Choose a package and click on the three dots icon and select Edit.

  • Go to the Options Tab, scroll down and look for the Package Hibernation section. Click on the settings that apply to your current setup/arrangement.

  • Set the number of times you want subscribers to hibernate for a given term and the minimum number of days for the hibernation.
  • You can allow reactivations when authentications happen via RADIUS from the subscriber’s CPE or device. You can also customize the hibernation limits per subscriber. Or, allow users to self-hibernate and reactivate via the Account Manager.
  • You may give your Application Users permission to supersede or override a subscriber’s hibernation limits and receive notifications when a hibernation or reactivation occurs.
  • Save.
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