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Refund Payments

For UBO or desktop (Java) version, refer to this link.

Whether it’s a mistake in receiving payments or a discount you forgot to enter, the Refund feature is your life-saver.

To process a refund, you first need to have the Payment refunding function enabled in your VISP system. To do this, go to Menu > Payments > Merchant Account.

  1. Check the box “Allow ‘Payment Posted’ credit card and eCheck payments to be refunded up to x days from the original transaction date.
  2. Save

To process a refund, click on a subscriber’s account.

  1. Click and open the Transactions section
  2. Click on the payment you want to refund. 
  3. Click on the refund button to process a refund for the full amount of the payment. 
  4. Partial refunds can be done via the merchant processor portal.


IMPORTANT: ISPs that are currently signed up or using the IPpay or Authorize.net merchant processors can do full refunds.

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