1-541-955-6900

success@visp.net

Login

My Visp

Invoicing

Your billing system is made easier with VISP — just take note of these important items: There are now two types of billing cycles in VISP - Fixed and Flexible. Fixed billing means you schedule invoicing to happen on a specific day of the month for all of your...

Auto Actions

Auto actions are simply automated actions, designed to streamline recurrent processes such as non-payment suspension. Automating them would ensure consistency and lessen the chances of error. To set it up, go to the Main Menu > Auto Actions. Tick the "Set the...

Payment

Accounting Controls Accounting controls allow you to select different options when closing invoices and affect how statements will be displayed. To access it, go to the Main Menu >  Payments > Accounting Controls. Closing an Invoice Toggle or select how you want...

Forms

Personalize the appearance of your invoices, statements and receipts, which includes adding logos and personalized messages. Invoice Message – Message that will appear in subscribers’ invoices. Statement Message – Message that will appear in subscribers’ statements....

Time Zone

For UBO or desktop (Java) version, refer to this link. Set the time zone being used by your ISP to customize the date and time logs throughout VISP. Go to the Main Menu > Timezone Select from the available time zone options listed in the drop-down menu. The date...

Application Security

For UBO or desktop (Java) version, refer to this link. To enable additional access security for your subscriber and ISP data, specify the default IP range for network locations from which application users (App Users) can access VISP. Note: You should be an Admin User...

Marketing Source

For UBO or desktop (Java) version, refer to this link. Gather marketing details to analyze where your subscribers learned about your ISP or the reasons why they want to cancel their account. In the Main Menu > Marketing, there are two marketing details that you can...

Mail Delivery

The mail servers provided by VISP are included by default with your service. Your single and mass emails are delivered via the same mail servers. To ensure and improve email delivery from the VISP.NET mail server, create an SPF record for your domain. If your domain...

Custom Fields

For UBO or desktop (Java) version, refer to this link. Set up Custom Fields to track all types of subscriber data that do not have corresponding default VISP fields. You can hide fields, select formatting, choose display color, set data type, rename the field or...

Resetting VISP App User’s Password

Did you or a team member forget the login and password to the VISP software? There are three ways to solve this problem and login again to the software. 1. Click on “Forgot your password?”. Provide your VISP username and the email address on file for your account. 2....

Billing Documentation

Enable Automatic Payment of Invoices to VISP.net

To enable the automatic payment of your invoices to Visp.net, go to the menu in VISP and select My VISP. Scroll and expand Payments. Add the person's email address who will receive your billing reminders or notifications from Visp.net. Add an amount to the Balance...

Taxes

VISP supports integration with Avalara for automated taxation. It’s also designed to manage tax settings that support multiple criterias for every transaction. To add a tax setting, go to Main Menu > Invoicing > Taxes and clicking on the plus sign or Add New...

Supported Merchant Processors

Choose the processor that works best with your billing operations; many of the top gateways integrate with VISP. Payment Solutions is a “white-glove concierge” service that ensures you get the best rates and features for your ISP. You’ll work with professionals that...

Late Fee or Re-billing Fee

Late fees and re-billing fees are charges that may be added to your subscribers when they have been past due for a specified number of days. They encourage your subscribers to pay on time to avoid paying late or re-billing fees. Go to Main Menu > Invoicing >...

Update Billing Cycle

For UBO or desktop (Java) version, refer to this link. To change or update the billing cycle of a subscriber, first click and open your subscriber’s list. Click on a subscriber’s account.  Click on the Billing Options tab.   In the section labeled Cycle, you can click...

Refund Payments

For UBO or desktop (Java) version, refer to this link. Whether it’s a mistake in receiving payments or a discount you forgot to enter, the Refund feature is your life-saver. To process a refund, you first need to have the Payment refunding function enabled in your...

Receive Payments

Let’s say your subscriber has seen the invoice you sent and has already paid. You need to acknowledge that payment and record it in that subscriber’s register: this is “posting a payment” in the software To receive payments from subscribers, first go to your...

Print Invoices

For UBO or desktop (Java) version, refer to this link. In VISP, you may print invoices individually or by batch.  Here’s how to print it individually: Click on a subscriber’s account.  In the Transactions section, click on the invoice you want to print.  Once the...

Enable and Set Paper Invoices

For UBO or desktop (Java) version, refer to this link. Some of your subscribers may want to have printed invoices. The Paper Invoice Fee feature allows you to set a default value and setting when Paper Invoice is enabled for your subscribers. To set up or configure...

Enable and Set Grace Periods

For UBO or desktop (Java) version, refer to this link. A grace period is the amount of time you give your subscribers so they can pay their balance due without getting suspended. For example, if payment is due on the 10th of the month and the grace period was set for...

Subscriber Documentation

Enable Email Notification for New Signups

You can get notifications emailed to you or your team when a new subscriber signs up for service. This is an internal message only, and cannot be edited. To access the feature, first click on the menu (9-dots menu). Then click on My Visp. In the My Visp panel, click...

Send Text Messages (SMS)

Create a Twilio Account The Short-Messaging-Service (SMS) feature in VISP allows you to send text messages to your customers, technicians or vendors. To set this up, you must first create a Twilio account. Go to https://www.twilio.com/try-twilio and register, or login...

Send to VISP Print House Automatically

You can now schedule invoices to be sent to the VISP Print house for printing. The VISP print house handles sending paper invoices to your subscribers. To enable the setting, go to the Menu. Click on Invoicing. Click on Paper Invoice. Under Print House Schedule, put a...

Deleting a Subscriber

For UBO or desktop (Java) version, refer to this link. Note that deleting a subscriber means cutting his or her entire account from VISP, so he or she will not be able to access any of your services at all. We advise that you consider a ‘grace period’ before deleting...

Send a Mass Email

For UBO or desktop (Java) version, refer to this link. The Mass Email feature allows you to select a list of subscribers and send an email to them all at once. Here is how you schedule a mass email: Open the subscriber’s list.  Click on the hamburger menu and select...

Scheduled and Triggered Emails

A scheduled email is a message that goes out to your subscribers on a specified date and time.  A trigger, on the other hand, is sent when a specific event or action happens, (e.g., when a subscriber’s credit card is expired.). To open the feature where you can select...

Attach Files to Emails

If you need to send an email to a particular subscriber and attach files to it,  you can do it directly within VISP. If you’re sending a mass email, click on the hamburger menu in the subscriber’s list and select Email this list. Once the email editor is open, you’ll...

Filters

For UBO or desktop (Java) version, refer to this link. If you are keeping track of or performing the same set of operations to a specific list of subscribers, the saved filters will be a convenient way to handle them. To add or edit your subscriber’s filters in VISP,...

Add Prospects or Subscribers

To add a new subscriber, simply click on the plus sign on the upper-right corner of the page and select Prospect or Subscriber once and you’ll be redirected to the mapping category or interface.  Do the following: First, fill out all the information on the page....

Packages Documentation

Automate reset of Speed Limits for Wireless Services

One of the effective strategies to increase your profit is to upsell your services, and sometimes this will take putting in an offer from your other services as well. For example, if you want to upsell your DirecTV service, you could offer 90 days of internet speed...

View Subscriber Logs or History

Notes, attachments, logs are very important especially if they contain crucial information regarding the subscriber. Here is how to view this information: Select a subscriber. Select Logs tab. Select a category. Click on any column header to sort the data in ascending...

Upgrade Subscriber Service or Package

For UBO or desktop (Java) version, refer to this link. To upgrade to a new package, you need to add a new package first then move all active services to the new package. This ensures there is no service interruption to the subscriber. Select a subscriber and click the...

Suspend a Package

For UBO or desktop (Java) version, refer to this link. Subscriber suspension is typically an automatic action in the software, based on settings you specify individually for subscribers. If you have a default auto-suspend set in your Auto Actions settings, the...

Hibernate a Package

For UBO or desktop (Java) version, refer to this link. If you have subscribers who are going on an extended vacation or spend part of the year in another part of the world, there are several ways you can approach billing for these for the convenience of you and your...

Usage-Based Billing

For UBO or desktop (Java) version, refer to this link. Usage-based billing is a great way to keep track of your high-usage subscribers and manage users’ bandwidth. First, activate the usage-billing settings:  Main Menu > Packages > select the package that you...

How to Delete a Package

For UBO or desktop (Java) version, refer to this link. Like package suspension, package deletion applies to the entire package that is provided to a subscriber. Deleting a package from a subscriber’s account means deleting all the services included in it. If you want...

Deactivate a Service

For UBO or desktop (Java) version, refer to this link. Service deactivation applies to individual services. When a service is deactivated it does not affect another. However, if the package only contains one activated service, the package would become inactive once...

Change or Update Subscriber Internet Speed

First, check to ensure that the ability to set a custom speed is enabled in Packages settings. To do this, refer to the following procedures: Go to the Main Menu > Packages > click on vertical ellipses, and select Edit. Under the edit drawer of packages, click...

Activate Package Hibernation

This step will show you how to enable the setting for Package Hibernation.  Hibernation is only available with an internet service. The Hotspot packages cannot be hibernated. Click Main Menu > Select Packages. You will be presented with a list of packages. Choose a...

Equipment Documentation

Assigning and Unassigning Equipment

Assigning Equipment 1.  Using the Equipment Manager Open the Equipment Manager and go to the Inventory tab. Select the equipment profile you’d like to assign. On the equipment profile, search and select the equipment, then click on the “Assign to Subscriber” button....

Receive Inventory

Receiving inventory or a new device in VISPrequires an equipment profile. If Equipment profile is already configured, follow the steps below to receive or add new equipment into VISP: Navigate to the Equipment > Hamburger menu > Click Add Inventory In the Add...

Add ISP Tower or Site Location

The ISP Tower or Site Location gives you an overview of the Towers/Site that you installed with their corresponding address. Additional features include automatic calculation of revenue per site and accounting for expenses that were set. To add a  Site Location or ISP...

Add and Configure Equipment Profile

VISP uses equipment profiles to store and input equipment information under the same Make or Model. This is efficient for your inventory listing to see how many devices are in your inventory at a glance. To add and configure the equipment profile click the Equipment...

Equipment Accounting Controls

Manage and control how your equipment is being handled by the software with accounting controls. To enable this feature, go to the Main Menu > Equipment > Equipment Accounting Controls and check the “Enable Equipment Management Features” checkbox. This will...

Inventory Locations

The Inventory Location determines where devices are stored or the type of storage that houses  your equipment. This can include the warehouse or the storage unit of your suppliers. To add an inventory location, for your equipment inventory, click on the menu. Go to...

Service Desk Documentation

Send Service Ticket Emails

To send email notifications or replies to your customers' service tickets, first enable the Email option in the Messaging Service. Click on the Pencil icon and toggle Enable Email In the Email From Options field, enter an email address following this format:...

Ticket Types

For UBO or desktop (Java) version, refer to this link. Creating templates for common types of service calls can streamline the time it takes to create and resolve tickets for your subscribers. Here’s how to add a new Ticket Type: Go to Main Menu > Ticket Types....

Create and Schedule a Ticket

You can create a new ticket by opening a subscriber profile and clicking on the plus sign in the Tickets section or by clicking on the plus sign in the upper right corner of the window. Here’s how to create a new ticket: Type: Select a ticket an available ticket...

Service Desk

It’s no secret: subscribers love customer service that’s fast and efficient. But there’s always that big question of exactly how you can provide excellent customer service without getting frazzled or having to spend a ton. With the Service Desk feature, it’s...

Reports Documentation

Generate your FCC 477 Subscription and Deployment Reports.

To generate your FCC 477 Subscription and Deployment Reports in VISP, go to your Reports > FCC 477. Select the report(s) you want to generate. Note: In order to generate your FCC Broadband Deployment Report, your site or tower information must be added in VISP,...

Checking a Subscriber’s Usage

Account Manager Each subscriber can monitor his/her usage via the online Account Manager. As the ISP Administrator, you can also do this and you also have access to an exclusive usage report about all of your involved subscribers. You and, to a certain extent, your...

How to display reports on the dashboard?

VISP dashboard is the first screen you will see when logging in to your account. It will provide you with useful information related to your billing account. It also allows you to display specific information to streamline your daily processes. This includes...

Report Builder

A report builder is a tool that allows users to provide entities and conditions to generate a custom report. How to Use the Report Builder? Go to the Main Menu > Reports. Click on the Report Builder tab Create a new report by clicking on the Add New button. Type...

Maps & Monitoring Documentation

No Results Found

The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.

Network Documentation

Allow Pre-signup Authentication

Let’s say you have a building that buys internet access from you that it supplies free and anonymously for all tenants. You earn revenue from the main connection but also when tenants upgrade to faster packages. Before, each of those tenants could not connect their...

Set-up SmartSession Authentication

VISP’s HyperRadius has many unique powerful features, one of which is SmartSession. SmartSession will allow you to make changes to your subscribers that are authenticated on Mikrotik devices, on the fly, including disconnects and package speed changes, right from...

Assigning a Static IP Address

When assigning static IP addresses through Visp.net, we recommend setting the IP into static if it is not included in the DHCP server's address pool. Visp can't tell Mikrotik which IP is not available for leases. When the static option is enabled, the RADIUS will...

Location ID

Setting up a location ID for your internet package allows you to: Restrict the location where the package is displayed on the signup page. Apply location-based authentications. Use the location ID of the customer's subscribed package to filter the upgrade package list...

RADIUS Configuration

This section configures your Mikrotik router to communicate with the Visp.net HyperRADIUS servers. Primary Click Radius (left) and click (+) symbol to add a radius server. Under the General tab, select Hotspot, PPPoE, or DHCP for Service Address: 52.89.100.186 Secret...

Mikrotik DHCP Configuration

Architectural consideration notes from Joshaven Potter ( one of our on-staff WISP Consultants ).  Client Isolation Recommendations AP’s should use Client-Isolation. This reduces load and improves reliability.  Repeating broadcast messages between subscribers...

PPPoE Configuration

These instructions assume that you have a new Mikrotik with little to no existing configuration.  It specifies certain IP ranges which are commonly used; however, you can replace the IP ranges referenced below with your own custom ranges if you wish.  Likewise, if you...

Mikrotik Hotspot Configuration

Initial Setup If you’re using a new Mikrotik router, we recommend resetting the device to remove the preinstalled configuration as it contains settings you will probably not need. You may also need to upgrade your RouterOS to the latest stable version, from...

Extensions Documentation

Preseem Integration

How do I connect my VISP system with Preseem? How It Works Preseem polls VISP for information about site equipment and customers. Site equipment is read into Preseem's model of (Tower, Sector).  APs are SNMP polled using the IP address in UBO. Packages and their speed...

VISP API

VISP chose GraphQL for our API because of the capability that it has. It only requires one endpoint, making maintenance easier and always up to date. Retrieving data for the user becomes easier as they customize their requests to only get the data that they need....

MarketBroadband.com Integration

MarketBroadband.com has been helping ISP’s and other home service providers execute highly effective marketing programs for over 20 years. Here’s how to integrate it with VISP. On the Main Menu, go to Settings > Extensions > MarketBroadband.com. Check the Enable...

Google Calendar Integration

You have the ability in VISP to schedule a fixed or a flexible date and time on tickets. Scheduled tickets are displayed on the calendar with additional information about the task and the assigned technician. However, if you wish to use Google calendar for it, here's...

Videos and Tutorials

Documentation

Team Support

Changelog

FAQ

Features & Extensions

?