VISP Email-to-Ticket Feature

Streamlining customer support and boosting team productivity is crucial for any business, and Visp’s email-to-ticket conversion feature offers a powerful solution. This automated process efficiently converts incoming emails into trackable tickets, eliminating manual data entry and centralizing all customer inquiries within a single system.

IMPORTANT : Ensure the customer’s email address is already stored within the system. This is a crucial prerequisite for effectively utilizing the email-to-ticket feature.

Without an email address associated with a customer profile, the system will still create a ticket from the email but will lack the necessary link to a specific customer. A manual intervention is required: contact the customer, confirm their email address, and manually add or tag it to their profile within the system.

This step is essential to ensure that future tickets are correctly associated with the appropriate customer account, maintaining accurate records and streamlined support interactions. Therefore, only accounts with associated email addresses will have tickets automatically linked within the system.

1. Using the Default Email Address

By default, the system uses a combination of your domain name and the required address ticketing.visp.net to use as the email address for converting emails to tickets.
Example: If your domain name is isp.com , the email address would be: isp.com@ticketing.visp.net
Customers can send an email to this address to create a ticket in VISP.

2. White Labeling the Email Address

To maintain your brand identity, you can use a white-labeled email address like support@isp.com.
Set up email forwarding to ensure emails sent to support@isp.com are forwarded to the designated email-to-ticket address (e.g., isp.com@ticketing.visp.net ).
Example: Forward emails sent to support@isp.com to isp.com@ticketing.visp.net .

3. Using a Web Form

If you have a website (e.g., WordPress), install a plugin that allows a form to submit messages to the standard isp.com@ticketing.visp.net email address.
This creates a user-friendly way for customers to submit questions or concerns, which are converted into tickets.
You can also use a captcha to prevent spam submissions.

💡 For more information about this and all other features in Visp, reach out to your Visp Client Success Team today.
Phone: 541-955-6900

Email: success@visp.net

Open a ticket via www.visp.net/ticket

Service Desk Tickets

Learn how to create, manage, and resolve service desk tickets in the Visp web app with step-by-step instructions and detailed feature overviews.

Service Desk

Discover how to add, prioritize, and manage service desk tickets in Visp, including assigning technicians, scheduling activities, and tracking progress efficiently.

Sections of the Service Desk: List, Calendar, Kanban

Learn how to sort, customize, and export tickets in Visp’s Service Desk using List, Calendar, and Kanban views, with tools for scheduling, priority sorting, and CSV exports.

Subscriber Tickets

Learn to create, populate, and manage subscriber tickets in Visp, including setting priorities, assigning tasks, scheduling events, and adding attachments.