Send Service Ticket Emails

• To send email notifications or replies to your customers’ service tickets, first enable the Email option in the Messaging Service.

• Click on the Pencil icon and toggle Enable Email

• In the Email From Options field, enter an email address following this format:
  • yourISPdomain.extension@ticketing.visp.net
  • For example: cleverwisp.tech@ticketing.visp.net

• After saving your work, VISP will start processing the list of subscribers that the system will send a message to.

To Send Emails

• Open the ticket you want to send a notification to.
  1. Go to the Messages Tab
  2. Toggle email
  3. Type your message in the field provided
  4. Click on Send to continue

To send SMS to your subscribers, refer to this article.