1. Click on Subscribers 2. Search for the subscriber or select from the list. 3. Click on Packages & Invoices 4. Click on the three dots. 5. Select New Invoice Add Custom Invoice Items đź’ˇ Add a new invoice or edit an open invoice in order to add new items. 6....
Billing
Set up your merchant account and configure autopay and billing automation for your subscribers.
Articles
Enable and Configure the Auto-Bad Debt Write-Off Feature
1. Click the nine-dot menu in the upper right corner to open the VISP Admin Page. 2. Click on Billing 3. Select Auto Actions 4. Scroll to the Write-Off Settings 5. Toggle to enable the, "Auto bad debt write-off for archived subscribers." 6. Click on "Balance...
Set Manual Invoice Dates
1. Click on Subscribers 2. Search for the subscriber or select from the list. 3. Click on Packages & Invoices 4. Click on the three dots (vertical ellipsis) 5. Select New Invoice 6. Click to set a new date. ⚠️ Invoice dates must be set ON or PRIOR to the bill...
Setup Your Merchant, Autopay, and Payment Retry Settings
Configure Your Payment Gateway 1. Click the nine-dot menu in the upper right corner to open the VISP Admin Page. 2. Click on Billing 3. Select Payments 4. Click on Payment Gateways 5. Select a Payment Gateway 6. Enter the API or credentials for your Merchant Account...
Lock Transactions: Activate and Configure
1. Click the nine-dot menu in the upper right corner to open the Visp admin page. 2. Click Billing. 3. Select Invoicing. 4. Click on Accounting Controls. 5. In “Warn Users on Closed Books,” toggle, “Automatically warn users on closed books.” 6. Set a “Closing Date” 7....
Bundled Charges – Packages and Items
1. Click the nine-dot menu in the upper right corner to open the Visp Admin Page 2. Click on Billing. 3. Select Items 4. To create a new custom item that will be bundled or included in a package, follow these steps: Click on Add New Item Enter a unique item code From...
Add and Configure Taxes
1. Click the nine-dot menu in the upper right corner to open the VISP Admin Page. 2. Click on Billing. 3. Select Invoicing 4. Select Invoicing 5. Enter a new label for taxes. 6. Toggle “Require selection upon adding new subscriber.” to require the selection of a tax...
Credit Memo Redesigned
In VISP, a credit memo or a credit note is a commercial document issued by an ISP to a subscriber account that reduces the amount of money the subscriber owes. It is used when services are canceled, when products (devices) are returned or not delivered, or when a...
AVS/Card Security Q&A
How long is my customer's payment data stored in VISP? It is recommended that before a subscriber is archived or deleted, the payment information (payment token) that is in VISP must be removed. For a service provider to meet the new PCI requirements, automated...
Add Scheduled Actions (Reschedule Late Fee / Suspension)
To reschedule suspensions and late fees to another date, go to your subscribers' list and pick a subscriber. In the subscriber's profile, go to the Logs section Click on the vertical ellipsis or the three dots on the account Click on Add Scheduled Action On the first...
Bill-to-Another Feature
Use the Bill-to-Another feature to pay for an item on another customer’s bill. Customer A (Parent Account) is paying for an item on Customer B’s (Child Account) invoice. First, go to Customer B (Child Account), and hover over the item. Click on the vertical ellipsis...
Add Scheduled Actions (Reschedule Late Fee / Suspension)
To reschedule suspensions and late fees to another date, go to your subscribers' list and pick a subscriber. In the subscriber's profile, go to the Logs section Click on the vertical ellipsis â‹® or the three dots . on the account Click on Add Scheduled Action On the...
Enable Automatic Payment of Invoices to VISP.net
To enable the automatic payment of your invoices to Visp.net, go to Main Menu > General Tab > My VISP. Scroll and expand Payments. Add the person's email address who will receive your billing reminders or notifications from Visp.net. Add an amount to the Balance...
Taxes
VISP supports integration with Avalara for automated taxation. It’s also designed to manage tax settings that support multiple criterias for every transaction. To add a tax setting, go to Main Menu > Billings Tab > Invoicing > Taxes Tab > and clicking on...
Supported Merchant Processors
Choose the processor that works best with your billing operations; many of the top gateways integrate with VISP. Payment Solutions is a “white-glove concierge” service that ensures you get the best rates and features for your ISP. You’ll work with professionals that...