Packages

To add and configure the basic settings for a package in VISP: Go to the Menu. Select the Billing Category Click on Packages The dropdown you see here allows you to sort the packages into Residential or Business To the right, click on Add New. Enter a Package Name....

 To manually transition from one package to another (Upgrade or Downgrade) here are the steps: Go to your customer's profile. Go to the package card/section, and then click on the plus sign. Select a package from the list. Click on Add and Configure. Now go to the...

 To upgrade packages using the Change option Go to your customer's profile. Go to the package and services section, and then click on an existing package. Next, click on the Change button Click on Choose a Package Select a package from the list. Click on the Choose...

One of the effective strategies to increase your profit is to upsell your services, and sometimes this will take putting in an offer from your other services as well. For example, if you want to upsell your DirecTV service, you could offer 90 days of internet speed...

Notes, attachments, logs are very important especially if they contain crucial information regarding the subscriber. Here is how to view this information: Select a subscriber. Select Logs tab. Select a category. Click on any column header to sort the data in ascending...

For UBO or desktop (Java) version, refer to this link. To upgrade to a new package, you need to add a new package first then move all active services to the new package. This ensures there is no service interruption to the subscriber. Select a subscriber and click the...

For UBO or desktop (Java) version, refer to this link. Subscriber suspension is typically an automatic action in the software, based on settings you specify individually for subscribers. If you have a default auto-suspend set in your Auto Actions settings, the...

For UBO or desktop (Java) version, refer to this link. If you have subscribers who are going on an extended vacation or spend part of the year in another part of the world, there are several ways you can approach billing for these for the convenience of you and your...

For UBO or desktop (Java) version, refer to this link. Usage-based billing is a great way to keep track of your high-usage subscribers and manage users’ bandwidth. First, activate the usage-billing settings:  Main Menu > Billing Tab >Packages > select the...

For UBO or desktop (Java) version, refer to this link. Like package suspension, package deletion applies to the entire package that is provided to a subscriber. Deleting a package from a subscriber’s account means deleting all the services included in it. If you want...

For UBO or desktop (Java) version, refer to this link. Service deactivation applies to individual services. When a service is deactivated it does not affect another. However, if the package only contains one activated service, the package would become inactive once...

First, check to ensure that the ability to set a custom speed is enabled in Packages settings. To do this, refer to the following procedures: Go to the Main Menu > Billing tab > Packages > click on vertical ellipses ⋮, and select Edit. Under the edit drawer...

This step will show you how to enable the setting for Package Hibernation.  Hibernation is only available with an internet service. The Hotspot packages cannot be hibernated. Click Main Menu > Billing tab > Select Packages. You will be presented with a list of...

For UBO or desktop (Java) version, refer to this link.   Choose or Locate a subscriber using the search field., or just choose from the list of subscribers. Click on the plus (+) sign to add the package or to activate a package. You will be presented with a list...