Subscriber

This guide outlines the steps to take when your customers report not receiving their invoice emails or notifications. 1. Subscriber Profile Check Access Subscriber List: Navigate to the Subscribers icon on the left sidebar. Locate the Customer: Use the search function...

This guide will walk you through the process of creating and using filters to segment your subscriber list based on specific criteria. 1. Accessing the Filter FeatureNavigate to your Subscribers List .2. Locate the Filter icon to the right of the search bar.3. Create...

Streamline your email communication! This guide shows you how to easily attach files and contracts, whether you're sending a quick message or a bulk email campaign. 1. Navigate to your Subscriber list Go to "Subscribers" on the left sidebar navigation. Search or...

This guide provides step-by-step instructions on how to queue and print invoices within the Visp Web app. It covers printing single invoices, batch printing, configuring paper invoice settings, and automating the process of sending invoices to a print house. Whether...

In this guide, we'll walk you through the process of linking your subscribers' equipment or CPE to their specific access points (AP's) within the network. 1. Go to your Subscriber's list.Search for a subscriber or select from the list.2. Go to the Equipment Section...

ACH/Echeck and EFT processing are electronic payment methods that enable businesses to directly debit or credit customer bank accounts for recurring or one-time payments. This automation streamlines billing operations and offers convenience for both businesses and...

The Visp dashboard provides a visual overview of key data, including revenue, inventory, and more, through customizable widgets. This guide outlines how to personalize your dashboard and manage widget visibility for specific users. 1. Customizing Your Dashboard...

This guide outlines the process for retaining equipment within a customer's account in Visp until it is retrieved by a technician, particularly useful for ISPs dealing with high turnover locations like apartments or condos. 1. Access Equipment Settings Click on the...

*To process a refund, you must wait at least 24 hours after the payment was made or ensure the payment has settled. If you need to refund immediately after a transaction, you can void the transaction by logging into your merchant portal. Voiding the payment is usually...

When you archive a customer, several options become available. These include automatically writing off any bad debt, returning leased or rented equipment to the warehouse, removing expired cards on file after 90 days, and other cleanup processes to ensure the customer...

This feature allows you to automatically reactivate customers who have been hibernated in the system. There are two ways to trigger this: one is within the package, and the other is in the billing options of the customer's profile. Note that reactivating a hibernated...

The parent-child relationship provides a clear hierarchical structure, making it easy to organize and manage multiple accounts. Payments can be made from the parent account to cover all sub-accounts, eliminating the need for multiple transactions and reducing...

Here are some key points about the Primary and Billing Contact information and how to update the details. To edit the primary contact/address, go to the customer's profile and click the pencil icon in the "Primary Contact" panel. The Primary Contact field also has the...

Customer Alerts are vital for improving communication within your team. They allow for swift and effective notifications between departments about a customer account. These alerts are designed to be noticeable and direct team members to specific items within a...