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Add Customers to VISP

There are two common ways to enter customer information in VISP

  1. By manually entering the customer information or
  2. Using the signup form.

Let’s first discuss manually adding customer information to the VISP software.

  1. Click on the plus sign in the upper-right corner of the screen.
  2. Select Add Prospect or Subscriber.
  3. Enter your customer’s information.
  4. In the Address 1 field, you have the option to use the fully qualified street address of the customer. The system will auto-suggest validated addresses if you type a location in the Address 1 field.
  5. You can also use their coordinates to locate the customer on the map. Enter the latitude and longitude of the customers in the respective fields.
  6. Enter and save your customer’s email address and phone number on file, so you can use the mass email and messaging service in VISP, to easily notify customers about their bills or inform them about planned maintenance or unscheduled outage.
  7. You can use the fields for Source and Source Details to determine where your customers heard or have signed up for service. You may view the results via Reports > Marketing > Marketing Source and Source Details Report.
  8. If the customer has a different billing contact information, uncheck this field and then enter the information in the Billing Contact tab.
  9. Click on Next when you’re done, or click on the Account tab.
  10. When Account Auto Generation is enabled, the system will automatically create the username and send an email to the customer containing a link to reset or type a new password for the account.
    a. If Account Auto Generation is turned off, you can set the customer’s username for their account.
  11. Click on Add when you’re done.

Customer Intake / Signup Form

To use the signup form to enter customer information, first, you must configure the portal settings to display certain packages, and then you have to set up your packages to show on the signup page.

Enable Package Signup

  1. Go to the menu, and click on CRM
  2. Click on Portals
  3. Click on the Online Signup menu
  4. Put a check on the box to enable online signup for the following service packages.
  5. Toggle Internet Packages

    Collecting Information
  1. In the Additional Information panel, you can enable certain fields and set them as required during signup.
    In this example, check the Email address, service, and Location ID boxes.
  2. The check-for-service feature allows customers to verify if a customer is within your coverage area. The location ID option, allows you to filter or group packages using a unique signup address or URL.
  3. ISPs use the source details feature to track the referral, the print ad, or any known sources that direct prospects to the signup page.
  4. Your prospects can enter a Registration code to get discounts or additional services during promotions. This is not automated and may require your team to apply for the discount or credit manually to the customer’s account.

Enable Packages for Display on the Signup Page

  1. Go back to menu
  2. Go to the Billing tab
  3. Select Packages
  4. Click on the vertical ellipsis or three dots to the right of one of your packages.
  5. Click on Edit
  6. Go to the Options tab
  7. Enable the Signup server option and select Internet from the dropdown.
  8. To require a credit card to be entered during signup for this package put a check on this box.
  9. If you want customers to prepay for their service, enable this option.
  10. When a customer successfully signs up for a service, you have the option to activate the package right away and invoice the customer. Or disable these options, and add the prospect for later installation and activation.
  11. The Location ID field allows you to add a label or a name for a specific location of a tower or site, where the package is displayed. The field can also create a custom signup link for the package.
  12. Lastly, you may display or hide this package from the available Package Upgrade options from the Account Portal.
  13. Save your work when done.

 

  1. When you’re done setting up your portal and packages, your customers can check out your signup page.
  2. Your portal link can also be customized to use your domain or sub-domain for the signup page. A separate video is available for this process.
  3. Have your customers open the link and go through the signup process.
  4. Your customer must select a package and hit the Subscribe button.
  5. Let your customer fill out the necessary fields. Those with red asterisks are required.
    1. Click next to get the Check for Service form. Enter the customer’s address. If there’s coverage in a specific area, the customer will get a response from the system.

 


For more information about this and all other features in VISP, reach out to your VISP Client Success Team today.

1. Enable Email Notification for New Signups

You can get notifications emailed to you or your team when a new subscriber signs up for service. This is an internal message only, and cannot be edited. To access the feature, first click on the menu (9-dots menu). Then click on My Visp. In the My Visp panel, click…

2. Send Text Messages (SMS)

Create a Twilio Account The Short-Messaging-Service (SMS) feature in VISP allows you to send text messages to your customers, technicians or vendors. To set this up, you must first create a Twilio account. Go to https://www.twilio.com/try-twilio and register, or login…

3. Send to VISP Print House Automatically

You can now schedule invoices to be sent to the VISP Print house for printing. The VISP print house handles sending paper invoices to your subscribers. To enable the setting, go to the Menu. Click on Invoicing. Click on Paper Invoice. Under Print House Schedule, put a…

4. Deleting a Subscriber

For UBO or desktop (Java) version, refer to this link. Note that deleting a subscriber means cutting his or her entire account from VISP, so he or she will not be able to access any of your services at all. We advise that you consider a ‘grace period’ before deleting…

5. Private: Send to VISP Print House Automatically

You can now schedule invoices to be sent to the VISP Print house for printing. The VISP print house handles the sending of paper invoices to your subscribers. To enable the setting, go to the Menu. Click on Invoicing. Click on Paper Invoice. Under Print House…

6. Send a Mass Email

For UBO or desktop (Java) version, refer to this link. The Mass Email feature allows you to select a list of subscribers and send an email to them all at once. Here is how you schedule a mass email: Open the subscriber’s list. Click on the hamburger menu and select…

7. Scheduled and Triggered Emails

A scheduled email is a message that goes out to your subscribers on a specified date and time. A trigger, on the other hand, is sent when a specific event or action happens, (e.g., when a subscriber’s credit card is expired.). To open the feature where you can select…

8. Attach Files to Emails

If you need to send an email to a particular subscriber and attach files to it, you can do it directly within VISP. If you’re sending a mass email, click on the hamburger menu in the subscriber’s list and select Email this list. Once the email editor is open, you’ll…

9. Filters

For UBO or desktop (Java) version, refer to this link. If you are keeping track of or performing the same set of operations to a specific list of subscribers, the saved filters will be a convenient way to handle them. To add or edit your subscriber’s filters in VISP,…

10. Add Prospects or Subscribers

To add a new subscriber, simply click on the plus sign on the upper-right corner of the page and select Prospect or Subscriber once and you’ll be redirected to the mapping category or interface. Do the following: First, fill out all the information on the page….

11. Allow Customers to Create Their Passwords

For PCI compliance customers are given the ability to create a password for their account when they are first added to the system. When a new user is added to VISP, a password reset link is sent to the customer’s email address

12. SMS Auto–Responder

The auto-responder feature allows you to create and present a user-friendly self-service menu for your customers who communicate via text or SMS. This feature allows your customers to get more information, list tickets, do essential account management, and access…

13. Portal Alerts or Notifications

You can now display alerts or messages on your subscribers’ portal. Once you’re done, you can Activate your message. You can deactivate a message or alert from the same panel. For more information about this and all other features in VISP, reach out to your VISP Client Success team today.

14. Add Customers to VISP

There are two common ways to enter customer information in VISP By manually entering the customer information or Using the signup form. Let’s first discuss manually adding customer information to the VISP software. Click on the plus sign in the upper-right corner of…

15. Process NACHA Payments

You can use the National Automated Clearing House Association (NACHA) as an alternative option for processing subscriber e-check payments via your bank. Activating the NACHA Payment Method To use this method, you must activate NACHA by Going to the Menu Clicking on…
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