Documentation Series

Learn About VISP App Dashboard

Help Documentations / My Visp / Auto Actions

Auto Actions

Auto actions are simply automated actions, designed to streamline recurrent processes such as non-payment suspension. Automating them would ensure consistency and lessen the chances of error.

  • To set it up, go to the Main Menu > Billing Tab > Auto Actions.
  • Tick the “Set the following default Auto Actions” checkbox and hover on the arrow in order to select and set default auto action for new subscribers as they are added.

Auto Actions - Visp App

Auto-Suspend

Explanation of each Auto-suspend setting: 

  • At the end of term, if Past Due
    • If selected, the subscriber is suspended at the end of the term if his account is Past Due.
  • On a specified date
    • If selected, the subscriber is suspended on the specific date selected, regardless of the account’s status.
  • On a specified day of the month, if Past Due
    • If selected, a subscriber will be suspended on a specific day of any month if his status is Past Due.
  • On a specified day of the month
    • If selected, a subscriber will be suspended on a specific day of any month, regardless of the account’s status.
  • Specified number of days after invoice generation, if Past Due
    • If selected, a subscriber will be suspended if the account is past due after a specified number of days after an invoice is generated
  • After specified number of inactive days
    • The option may be combined with other auto-suspend options.
    • This option can only be applied to subscribers with Wireless service.
    • If selected, a subscriber will be suspended if the account has been inactive for a specific number of days.
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Grace Period

Auto Actions - Visp Documentation

  • Set the Grace Period by entering the number of days you will allow a subscriber to be past due before suspending the account. For example, an account is given 5 days as a grace period before an account is automatically suspended.
  • Now set a grace amount based on the total balance that is past due. For example, the total balance that is due is 5 dollars. If your grace amount is above that then the account will not be suspended.
  • If you choose to apply the grace adjustment based on the balance forward and applying a payment leaves a balance above the grace amount,  the account will be suspended:
    • Grace amount: $5.00
    • Past due: $50
    • Payment: $44
    • Balance: $6 – The account is suspended
  • On the same page, toggle or check “Allow custom settings for individual subscribers.”
    • Control the amounts and number of days for the grace period per subscriber.
    • Save your work when you’re done.

Delete Incomplete Inactive Subscribers

This option allows VISP to automatically archive inactive subscribers after a specified number of days.

Auto Actions - Visp Documentation

Welcome to Visp!

Update your VISP Profile to ensure that your statements and portals contain your contact information. Setup your automated payment to VISP and view your account history. To open this panel, go to the Menu, select General, and click on My VISP..

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Auto Actions

Auto actions are simply automated actions, designed to streamline recurrent processes such as non-payment suspension. Automating them would ensure consistency and lessen the chances of error. To set it up, go to the Main Menu > Auto Actions. Tick the “Set the…

Forms

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Time Zone

For UBO or desktop (Java) version, refer to this link. Set the time zone being used by your ISP to customize the date and time logs throughout VISP. Go to the Main Menu > Timezone Select from the available time zone options listed in the drop-down menu. The date…

Application Security

For UBO or desktop (Java) version, refer to this link. To enable additional access security for your subscriber and ISP data, specify the default IP range for network locations from which application users (App Users) can access VISP. Note: You should be an Admin User…

Marketing Source

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My VISP

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Aw Snap, Timeouts, or Out of Memory Errors

Troubleshoot and Resolve the Aw Snap: Out of Memory Error. Do you see: A blank, white space when opening the VISP Web App. Timeouts or memory errors when you open specific pages.

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Click the nine-dot menu in the upper right corner to open the Visp Admin Page. 2. Click on General. Select My Visp 3. Click on the pencil icon in the Primary Contact section. 4. Separate additional email addresses with commas in the “Email” field. 5. Save…

Payment

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Scheduled Emails

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This feature aims to enhance the security of Visp by implementing a Single Sign On (SSO) and Multi-Factor Authentication (MFA) mechanism with an Email Login Notification feature. SSO allows users to log in once and gain access to the Visp Web App without needing…

My Visp

My VISP

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My Profile

The My Profile section in your My Visp page is crucial. Here, you can update your profile picture, name, password, and email. This information is important because as you make changes in the system, it’s saved in logs and transaction history, including edits to…
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