Documentation Series

Learn About VISP App Dashboard

Help Documentations / Reports / Checking a Subscriber’s Usage

Checking a Subscriber’s Usage

Account Manager

Each subscriber can monitor his/her usage via the online Account Manager. As the ISP Administrator, you can also do this and you also have access to an exclusive usage report about all of your involved subscribers.

You and, to a certain extent, your subscribers can monitor and assess your subscriber usage. For individual subscriber statistics, simply go to each subscriber’s Account Manager — in the Usage tab, you’ll see a report and a graph that the subscriber will be able to see, too.Checking a Subscriber’s Usage - Visp App

To access the subscriber’s Account Manager from VISP, select a subscriber, click on the three dots icon, and select Account Manager.

Checking a Subscriber’s Usage - Visp App

Usage Report

Another way of viewing the detailed usage report for a certain subscriber including the previous months’ activity is to use the usage report.

To view it, Select a subscriber > Click on the three dots icon > Select RADIUS, and click  Check usage.Checking a Subscriber’s Usage - Visp App

Dashboard Widgets

Learn to create, populate, and manage subscriber tickets in Visp, including setting priorities, assigning tasks, scheduling events, and adding attachments.

How to display reports on the dashboard?

Learn to add and customize report widgets on the Visp dashboard, including selecting report types, columns, and user access for streamlined processes.

Report Reference

Access detailed Visp reports for active leads, customers, cancellations, and referrals, categorized by source, city, service type, and more for streamlined insights.

Generate your FCC 477 Subscription and Deployment Reports.

Easily generate FCC 477 Subscription and Deployment reports in Visp, including Broadband Subscription, Deployment, and Voice Subscription files for compliance.

Report Builder

You can view the Reports Center and all available reports in VISP by going to the menu. Click on the General tab. Select Reports. Reports are organized into different categories. For Billing related reports, for example, click here. You will notice to the right of a…

How to Identify Silent Churn and Improve Customer Engagement in Visp?

Identify silent churn in Visp by analyzing usage reports, reviewing tickets, and linking issues for proactive customer engagement and retention strategies.
?