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Help Documentations / Service Desk / Create and Schedule a Ticket

Create and Schedule a Ticket

You can create a new ticket by opening a subscriber profile and clicking on the plus sign in the Tickets section or by clicking on the plus sign in the upper right corner of the window.

Create and Schedule a Ticket - Visp App

Here’s how to create a new ticket:

Create and Schedule a Ticket - Visp App

  1. Type: Select a ticket an available ticket template or create a new template for it.
    • Onsite: Install
    • Onsite: Repair
    • Onsite: Site Survey
    • Onsite: Other
    • Phone Call
    • Add New..
  2. Summary: Provide a brief description of the ticket.
  3. Priority: Specify the urgency of the ticket.
    • High
    • Normal 
    • Low 
  4. Status: Select from the dropdown menu the status of the ticket.
  5. Assignee – Choices in the drop-down list are technicians.
  6. Followers – Default choices in the list are technicians but you can add other emails as needed.
  7. Schedule – Schedule a date for the ticket by clicking schedule, and it will be automatically assigned in the Service Desk (Kanban, Calendar, and List).

1. Send Service Ticket Emails

To send email notifications or replies to your customers’ service tickets, first enable the Email option in the Messaging Service. Click on the Pencil icon and toggle Enable Email In the Email From Options field, enter an email address following this format:…

2. Ticket Types

For UBO or desktop (Java) version, refer to this link. Creating templates for common types of service calls can streamline the time it takes to create and resolve tickets for your subscribers. Here’s how to add a new Ticket Type: Go to Main Menu > Ticket Types….

3. Create and Schedule a Ticket

You can create a new ticket by opening a subscriber profile and clicking on the plus sign in the Tickets section or by clicking on the plus sign in the upper right corner of the window. Here’s how to create a new ticket: Type: Select a ticket an available ticket…

7. Service Desk

It’s no secret: subscribers love customer service that’s fast and efficient. But there’s always that big question of exactly how you can provide excellent customer service without getting frazzled or having to spend a ton. With the Service Desk feature, it’s…

8. Parts of a Ticket

To add tickets to a customer, follow these steps: Click on the plus sign In the Subscriber field, type the ID or name, email, or phone number of the customer. Alternatively, you can go to the subscriber’s list Select a subscriber. Click on the plus sign in the Tickets…

9. Add or Edit Ticket Types

To add or edit the Ticket Types or templates added in VISP Go to the menu. Click on CRM. Go to Ticket Types Select a Ticket Type or Click on Add to create a new one. Add a label in the Ticket Type field. Setting up Your Ticket Type Add a summary. Once the CRM feature…
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