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Help Documentations / My Visp / Mail Delivery

Mail Delivery

The mail servers provided by VISP are included by default with your service. Your single and mass emails are delivered via the same mail servers.

To ensure and improve email delivery from the VISP.NET mail server, create an SPF record for your domain. If your domain has an existing SPF record, you need to append “include:spf.visp.net” to it.

For example, an SPF record with multiple domains might look like this: v=spf1 include:_spf.hostedemail.com include:spf.visp.net ~all

If you do not have an SPF record, you will need to create a new TXT record that includes v=spf1 include:spf.visp.net ~all.

  • Go to the DNS Management page of your name server.
  • Add and select TXT record.
  • Complete the following fields:
    • Host – Enter the hostname for the TXT record. For example, type @ to map the record directly to your domain name.
      TXT Value – v=spf1 mx include:spf.visp.net ~all

An SPF record is your way of telling the receiving servers which IP addresses or domains are authorized to send mail on behalf of your domain.

However, if you are experiencing issues with your outgoing email getting blocked or with your emailed invoices not reaching some or all of your subscribers, even after correcting the SPF record,  then you may switch to using a remote mail server.

Go to the Main menu > Mail Delivery and toggle the Use Remote Mail Server option and fill the field for the mail server you want to use.

Mail Delivery - VISP app

1. Invoicing

Your billing system is made easier with VISP — just take note of these important items: There are now two types of billing cycles in VISP – Fixed and Flexible. Fixed billing means you schedule invoicing to happen on a specific day of the month for all of your…

2. Auto Actions

Auto actions are simply automated actions, designed to streamline recurrent processes such as non-payment suspension. Automating them would ensure consistency and lessen the chances of error. To set it up, go to the Main Menu > Auto Actions. Tick the “Set the…

3. Payment

Accounting Controls Accounting controls allow you to select different options when closing invoices and affect how statements will be displayed. To access it, go to the Main Menu > Payments > Accounting Controls. Closing an Invoice Toggle or select how you want…

4. Forms

Personalize the appearance of your invoices, statements and receipts, which includes adding logos and personalized messages. Invoice Message – Message that will appear in subscribers’ invoices. Statement Message – Message that will appear in subscribers’ statements….

5. Time Zone

For UBO or desktop (Java) version, refer to this link. Set the time zone being used by your ISP to customize the date and time logs throughout VISP. Go to the Main Menu > Timezone Select from the available time zone options listed in the drop-down menu. The date…

6. Application Security

For UBO or desktop (Java) version, refer to this link. To enable additional access security for your subscriber and ISP data, specify the default IP range for network locations from which application users (App Users) can access VISP. Note: You should be an Admin User…

7. Marketing Source

or UBO or desktop (Java) version, refer to this link. Gather marketing details to analyze where your subscribers learned about your ISP or the reasons why they want to cancel their account. In the Main Menu > Marketing, there are two marketing details that you can…

8. Mail Delivery

The mail servers provided by VISP are included by default with your service. Your single and mass emails are delivered via the same mail servers. To ensure and improve email delivery from the VISP.NET mail server, create an SPF record for your domain. If your domain…

9. Custom Fields

For UBO or desktop (Java) version, refer to this link. Set up Custom Fields to track all types of subscriber data that do not have corresponding default VISP fields. You can hide fields, select formatting, choose display color, set data type, rename the field or…

10. Resetting VISP App User’s Password

Did you or a team member forget the login and password to the VISP software? There are three ways to solve this problem and login again to the software. 1. Click on “Forgot your password?”. Provide your VISP username and the email address on file for your account. 2….

11. Setting up and Managing Application Users

Add App Users to VISP You may have associates who require access to the software. As the administrator, you can make them Application Users – that is, you can let them use the software but only with certain rights that you get to choose for them. For example, you want…

12. My VISP

My VISP settings include primary contact, billing contacts, payment information, and account history. You can also pay your remaining balance amount in this window. To update this information, go to Main Menu > My VISP. Primary Contact Most of this information is…
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