Documentation Series

Learn About VISP App Dashboard

Help Documentations / Service Desk / Send Service Ticket Emails

Send Service Ticket Emails

  • To send email notifications or replies to your customers’ service tickets, first enable the Email option in the Messaging Service.

Send Service Ticket Emails - Visp App

  • Click on the Pencil icon and toggle Enable Email

Send Service Ticket Emails - Visp App

  • In the Email From Options field, enter an email address following this format:
    • yourISPdomain.extension@ticketing.visp.net
    • For example: cleverwisp.tech@ticketing.visp.net

Send Service Ticket Emails - Visp App

  • After saving your work, VISP will start processing the list of subscribers that the system will send a message to.

To Send Emails

Send Service Ticket Emails - Visp App

  • Open the ticket you want to send a notification to.
    1. Go to the Messages Tab
    2. Toggle email
    3. Type your message in the field provided
    4. Click on Send to continue

To send SMS to your subscribers, refer to this article.

1. Send Service Ticket Emails

To send email notifications or replies to your customers’ service tickets, first enable the Email option in the Messaging Service. Click on the Pencil icon and toggle Enable Email In the Email From Options field, enter an email address following this format:…

2. Ticket Types

For UBO or desktop (Java) version, refer to this link. Creating templates for common types of service calls can streamline the time it takes to create and resolve tickets for your subscribers. Here’s how to add a new Ticket Type: Go to Main Menu > CRM > Ticket Types….

3. Service Desk

t’s no secret: subscribers love customer service that’s fast and efficient. But there’s always that big question of exactly how you can provide excellent customer service without getting frazzled or having to spend a ton. With the Service Desk feature, it’s…

4. Service Desk Tickets

To add tickets to a customer, follow these steps: Click on the plus sign + In the Subscriber field, type the ID or name, email, or phone number of the customer. Alternatively, you can go to the subscriber’s list Select a subscriber. Click on the plus sign + in the…

5. Add or Edit Ticket Types

To add or edit the Ticket Types or templates added in VISP Go to the menu. Click on CRM tab. Go to Ticket Types Select a Ticket Type or Click on Add to create a new one. Add a label in the Ticket Type field. Setting up Your Ticket Type Add a summary. Once the CRM…

6. Sections of the Service Desk: List, Calendar, Kanban

Open the Service Desk 1. Click on Service Desk How to Sort and Organize Your Tickets? 2. Select List 3. Click on All Technicians. 4. Use the dropdown to select the technician and view that technician’s ticket list. 5. Use the status buttons to sort tickets based on…

7. Display Coverage Maps

1. Requisites for displaying coverage maps: Wireless Infrastructure Location (Sub-Location / Sector) Create Profile and Add Equipment for AP + Antenna Assembly Configure Metadata for Azimuth, Beamwidth, and Range in your Antenna 💡 Below are some of the common Tools…
?