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Help Documentations / Service Desk / Send Service Ticket Emails

Send Service Ticket Emails

  • To send email notifications or replies to your customers’ service tickets, first enable the Email option in the Messaging Service.

Send Service Ticket Emails - Visp App

  • Click on the Pencil icon and toggle Enable Email

Send Service Ticket Emails - Visp App

  • In the Email From Options field, enter an email address following this format:
    • yourISPdomain.extension@ticketing.visp.net
    • For example: cleverwisp.tech@ticketing.visp.net

Send Service Ticket Emails - Visp App

  • After saving your work, VISP will start processing the list of subscribers that the system will send a message to.

To Send Emails

Send Service Ticket Emails - Visp App

  • Open the ticket you want to send a notification to.
    1. Go to the Messages Tab
    2. Toggle email
    3. Type your message in the field provided
    4. Click on Send to continue

To send SMS to your subscribers, refer to this article.

1. Assigning and Unassigning Equipment

Assigning Equipment 1. Using the Equipment Manager Open the Equipment Manager and go to the Inventory tab. Select the equipment profile you’d like to assign. On the equipment profile, search and select the equipment, then click on the “Assign to Subscriber” button….

2. Receive Inventory

Receiving inventory or a new device in VISPrequires an equipment profile. If Equipment profile is already configured, follow the steps below to receive or add new equipment into VISP: Navigate to the Equipment > Hamburger menu > Click Add Inventory In the Add…

3. Add ISP Tower or Site Location

The ISP Tower or Site Location gives you an overview of the Towers/Site that you installed with their corresponding address. Additional features include automatic calculation of revenue per site and accounting for expenses that were set. To add a Site Location or ISP…

4. IRM: Profiles and Metadata

To add a brand new site, tower, or equipment in the Infrastructure Resource Management or the IRM, you must first add a profile or template. These profiles simplify the process of adding new infrastructures and equipment, as well as collecting the metadata that…

5. Equipment Accounting Controls

Manage and control how your equipment is being handled by the software with accounting controls. To enable this feature, go to the Main Menu > Equipment > Equipment Accounting Controls and check the “Enable Equipment Management Features” checkbox. This will…

6. Inventory Locations

The Inventory Location determines where devices are stored or the type of storage that houses your equipment. This can include the warehouse or the storage unit of your suppliers. To add an inventory location, for your equipment inventory, click on the menu. Go to…

7. IRM: Add Infrastructure and Equipment

To add an infrastructure, like a site or tower, a warehouse, or even your technician’s vehicle, go to the infrastructure locations panel and click on the plus sign. Add a name to this infrastructure. Select an Infrastructure profile from the dropdown. Input the…

8. Add a Purchase Order

Before you begin, ensure that the Vendor’s information is added to the profile of the equipment you’re planning to purchase. You can verify by going to the Inventory profile of that equipment. To get there, go to the menu, click on Equipment, and select Inventory…

9. Add a Purchase Order

Before you begin, ensure that the Vendor’s information is added to the profile of the equipment you’re planning to purchase. You can verify by going to the Inventory profile of that equipment. To get there, go to the menu, click on Equipment, and select Inventory…
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