Billing

This guide outlines adding more terms to a customer's subscription, considering different billing schedules and prorated charges. 1. Access the Subscriber's Profile Go to your Subscribers List . Search for the subscriber by name or ID. Select the subscriber to open...

This guide outlines adding equipment charges to a customer's invoice. Prerequisites: The equipment you want to charge for must be added to your Infrastructure Resource Management (IRM) system. This involves creating an inventory profile for the device and then adding...

This guide outlines the process of adding a custom item to a customer invoice using the 'Items Manager' feature. This is particularly useful when you need to bill for one-time charges, recurring fees, or bundle specific charges with packages. 1. Accessing the Items...

This guide outlines the process of adding, editing, and closing invoices within your customer management system. 1. Access the Subscribers List Navigate to your Subscribers List from the main menu or dashboard. Search for the desired customer or browse the list to...

This guide provides a step-by-step walkthrough on how to delete an invoice in VISP. Important Note: Before proceeding, please be aware that deleted invoices cannot be recovered directly within the system. If you need to restore a deleted invoice, you must contact the...

This guide outlines the steps to set up credit card processing fees within your system. This allows you to charge a specific amount or percentage for each transaction. Prerequisites: Merchant Account: You need an active merchant account with a provider that supports...

In the fast-paced world of ISP's, customizing packages and services to meet various customer needs is crucial. This complete guide explores advanced package settings, helping ISPs refine their offerings for a smooth customer experience. Whether it's managing user...

This guide provides step-by-step instructions on how to configure discounts in your billing system to automatically stop when a customer's package or service is suspended or set the line item to expire after a specific period, ensuring accurate and hassle-free...

This guide will walk you through tracking payments received and costs incurred per location (site or tower) within the Visp Web App. You'll learn how to navigate to the relevant reports, configure them to display the necessary information and analyze the data to gain...

Welcome to this comprehensive guide on creating and activating packages with multiple services in Visp. This guide is designed to provide a clear, step-by-step walkthrough of the entire process, from package creation to service activation. Whether you're a seasoned...

This guide provides a step-by-step walkthrough for processing e-check payments through the NACHA (National Automated Clearing House Association) network. Follow these instructions to ensure accurate setup of the NACHA files, in accordance with your bank's...

Ready to streamline your EFT reporting process? This handy guide walks you through the steps, from generating the report within Visp so you can securely deliver it to your bank. Opening and Exporting the CSV Report 1. Accessing the EFT Report Within Visp, go to the...

Customizing package names allows for clear, personalized billing that reflects the specific services a customer receives. This can improve customer understanding of their invoices, potentially reducing billing inquiries and disputes. It also allows for better internal...

AutoPay is a powerful feature within Visp that automates the payment process for customers who have a credit card or eCheck on file. Key Benefits: Increased On-Time Payments: AutoPay eliminates the need for customers to remember due dates and manually make payments,...

Payment distribution allows you to allocate payments across multiple invoices, ensuring that partial payments are correctly applied to outstanding balances. This helps in maintaining accurate accounts receivable records. Customers benefit from seeing their payments...