Documentation Series

Learn About VISP App Dashboard


Accounting Controls

Accounting controls allow you to select different options when closing invoices and affect how statements will be displayed.

To access it, go to the Main MenuBillingInvoicing > Accounting Controls.

Closing an Invoice
Toggle or select how you want invoices to close.

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  • When the invoice is already ‘Paid-up,’ by the subscriber.
  • When a specific day or time occurs.
    • Select the day and time you want your open invoices to close.
    • When you select ‘30‘ from the dropdown this sets invoices to be closed every last day of the month.
  • After invoices are sent via email or go to the print house for printing.
    • Select the number of days after an invoice is sent to the print house or attached in an email to the subscriber for it to close.

Statement Options
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  • Tick the ‘Automatically unsuspend subscriber’ checkbox to unsuspend a subscriber when the payment made settles the balance forward.
  • To display a positive balance due in the subscriber’s statement or record in the Account Manager put a check in the ‘Display balance due as positive‘ field.
  • To preview your work before saving the changes, click on the ‘Account Manager statements.’
  • Set the default month range of transactions that would show in a subscriber’s statement by selecting from the Default statement date range drop-down.
  • If you want to show subscribers’ billing contact numbers on their invoices, check the option to Display subscriber billing on the PDF invoices.

Payment Distribution
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  • Toggle to ‘Order invoices to apply payments by date in ascending order to organize payments in a FIFO (First In, First Out). Payments are applied to the earliest invoices generated by the system up to the most current.
  • Available payment amounts can be taken from automatic payments and payments made via the Account Manager, and can be applied to unpaid invoices, debit memos and newly generated invoices.

Merchant Accounts

Enabling this feature allows you to receive either credit card or echeck payments or both depending on your merchant provider. Setting up your merchant account in VISP is pretty straightforward. Use your Merchant Account, which can be:

  1. IPpay
  2. Authorize.net
  3. PayPal
  4. ProPay
  5. Oriental Bank (Puerto Rico)
  6. Stripe
  7. Payment Express
  8. PlugNPay

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  • You can enable VISP to process refunds, and you can set the number of days, from the original transaction date, within which to allow a refund to happen.
    • Note: At the moment, refund processing works with IPpay and Authorize.net.
  • Account updater
    • Account updater only works with IPpay.
    • The IPpay Account Updater connects and retrieves cardholder information from their bank, and ensures that everything is fully up-to-date in the VISP software. New card numbers, date of expiry or the security number can be automatically retrieved using the Account Updater tool. 
    • It also helps an ISP easily verify ACH payments, and automatically void payments in VISP should a transaction be rejected by the processing bank.


You can enable autopay to automatically collect the recurring charges or payments from your subscribers.

  • You may include Suspended, Hibernated, and Inactive subscribers in auto-pay processing.
  • Set the settings for automatic retry processing for unsuccessful auto-pay credit card transactions.
  • You can enable the credit card payments automatically upon signup.
  • You can allow subscribers to enable or disable auto-pay from the Account Manager.

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1. Invoicing

Your billing system is made easier with VISP — just take note of these important items: There are now two types of billing cycles in VISP – Fixed and Flexible. Fixed billing means you schedule invoicing to happen on a specific day of the month for all of your…

2. Auto Actions

Auto actions are simply automated actions, designed to streamline recurrent processes such as non-payment suspension. Automating them would ensure consistency and lessen the chances of error. To set it up, go to the Main Menu > Auto Actions. Tick the “Set the…

3. Payment

Accounting Controls Accounting controls allow you to select different options when closing invoices and affect how statements will be displayed. To access it, go to the Main Menu > Payments > Accounting Controls. Closing an Invoice Toggle or select how you want…

4. Forms

Personalize the appearance of your invoices, statements and receipts, which includes adding logos and personalized messages. Invoice Message – Message that will appear in subscribers’ invoices. Statement Message – Message that will appear in subscribers’ statements….

5. Time Zone

For UBO or desktop (Java) version, refer to this link. Set the time zone being used by your ISP to customize the date and time logs throughout VISP. Go to the Main Menu > Timezone Select from the available time zone options listed in the drop-down menu. The date…

6. Application Security

For UBO or desktop (Java) version, refer to this link. To enable additional access security for your subscriber and ISP data, specify the default IP range for network locations from which application users (App Users) can access VISP. Note: You should be an Admin User…

7. Marketing Source

or UBO or desktop (Java) version, refer to this link. Gather marketing details to analyze where your subscribers learned about your ISP or the reasons why they want to cancel their account. In the Main Menu > Marketing, there are two marketing details that you can…

8. Mail Delivery

The mail servers provided by VISP are included by default with your service. Your single and mass emails are delivered via the same mail servers. To ensure and improve email delivery from the VISP.NET mail server, create an SPF record for your domain. If your domain…

9. Custom Fields

For UBO or desktop (Java) version, refer to this link. Set up Custom Fields to track all types of subscriber data that do not have corresponding default VISP fields. You can hide fields, select formatting, choose display color, set data type, rename the field or…

10. Resetting VISP App User’s Password

Did you or a team member forget the login and password to the VISP software? There are three ways to solve this problem and login again to the software. 1. Click on “Forgot your password?”. Provide your VISP username and the email address on file for your account. 2….

11. Setting up and Managing Application Users

Add App Users to VISP You may have associates who require access to the software. As the administrator, you can make them Application Users – that is, you can let them use the software but only with certain rights that you get to choose for them. For example, you want…

12. My VISP

My VISP settings include primary contact, billing contacts, payment information, and account history. You can also pay your remaining balance amount in this window. To update this information, go to Main Menu > My VISP. Primary Contact Most of this information is…

13. Add New Employees to VISP

To View, Search, and Manage Current Users Go to the Menu Click on Users To search for a specific user, type the name, username, or IP address in the search field. You can filter to see All Users or switch between Active and Inactive users. You can set the user as…

14. Aw Snap, Timeouts, or Out of Memory Errors

Troubleshoot and Resolve the Aw Snap: Out of Memory Error. Do you see: A blank, white space when opening the VISP Web App. Timeouts or memory errors when you open specific pages.