Changelog

Bug Fix:

1. Users can now backdate the Bill Start Date for a package or the Term Start Date in the invoice preview panel, which will reload the items and term dates as expected.

Bug Fixes:

1. Missing authentication is now added when generating NACHA files to prevent errors.
2. Deleting equipment and inventory no longer displays the deleted inventory in the Inventory tab.
3. Default site icon is now displayed properly on the Map page.
4. Missing assignee indicator in the Ticket Kanban view is now displayed.
5. Recurring option for upcoming invoice items is now displayed correctly.
6. Event names in logs now align with the code to correctly identify returned eChecks for ISPs using the PaydUp merchant.

Minor Improvement:

1. Package Setup Date column is now available in the Packages that an Account is Subscribed to Report.

Bug Fix:

1. The reset password functionality in vPortal now works correctly for subscribers of sub or sister ISPs.

Bug Fix:

1. Adding or updating a pre-signup authentication setting with zero speed limits now saves without errors.

Improvement:

1. Users can now integrate Google Calendar by providing their own OAuth2 credentials (Client ID and Client Secret) in Settings > Extension > Google Calendar, enabling automatic event creation on their authorized calendar.

Bug Fixes: (Changelog Video)

1. The Term End Date value in the preview panel is now retained or updated accordingly when the user makes changes to the Term Start Date.
2. Late fee processing is now executed before any payments are applied.
3. For ISPs using the PaydUp merchant, full payment reversals now reopen invoices associated with eChecks or credit cards. Balance amounts in the Transactions table are now updated for all reversal scenarios.
4. Changes to Metadata settings now only impact the associated equipment.
5. History logs have been added for the forced equipment data reset when metadata settings are changed.

Bug Fix:

1. The “Add eCheck” button in vPortal is now working for subscribers of ISPs using PaydUp for credit card processing and IPPay for eCheck transactions.

Bug Fixes:

1. Adding a custom item with the “Add prorate amount only starting on” option selected now correctly saves the full-term item’s custom name and price.
2. Multiple recurring custom items added to a subscriber invoice are now saved correctly.
3. “Any subscribers whose recurring invoice has been generated” trigger is now updated to email the subscriber only if the current invoice is the most recently generated as a result of billing the package.

Bug Fixes:

1. Updating the rate amount in credit memo items now accurately displays the total amount.
2. Services are no longer automatically associated with equipment if the customer has only one service. Additionally, the service device’s MAC and IP remain unchanged during this process.
3. “Any subscribers whose recurring invoice has been generated” trigger is now updated to email the subscriber only if the current invoice is the most recently generated as a result of billing the package.

Minor Improvement: Video

1. A banner now notifies users of a new build instead of forcing an app reload. The banner will remain visible until the user manually refreshes the app.
2.  vNMS now supports monitoring of CPEs with dynamic IP addresses.

Bug Fixes:

1. Packages that were suspended or hibernated before their billing started and have past or current Bill Start Dates are now billed as expected upon unsuspension or reactivation.
2. Recurring items for child accounts are now correctly linked to their corresponding recurring invoices when generated by the invoicing scripts. This ensures recurring items appear as expected on upcoming invoices.
3. The makeinvoices script now supports negative amounts when the bill-full-amount option is enabled.

Bug Fixes:

1. Adding a new subscriber now automatically generates a customer token for ISPs using the PaydUp merchant.
2. The QBO Synced Transaction Report now refreshes the QBO token automatically as needed. Additionally, refund transaction sync details are now accurately retrieved in QBO.

Minor Improvement: – Video

1. Clicking the Save button after updating an item rate in Items Settings no longer closes the window.
2. A new configuration option in the Credit Card pop-up within PaydUp now allows the CVV field to be set as required or optional, available upon request.

Bug Fixes:

1. The Save button in Payment Gateway settings is now consistently enabled when changes are made, provided all required values are entered.
2. Assigning and unassigning subscriber equipment in IRM now works as expected, without displaying invalid errors.

Minor Improvement:

1. Items billed to another account with a negative amount are now reflected as a negative value on the parent account when the bill-full-amount option is selected.
2. Services are now automatically associated with equipment if the customer has only one service. Additionally, the service device’s MAC and IP are updated accordingly.

Bug Fixes:

1. The Kanban list in the Service Desk now loads without causing a crash.
2. The Subscriber graph on the Dashboard now displays accurate data when the “All” timeframe is selected.
3. Inventory is now correctly linked to equipment when created from the Equipment drawer.

Bug Fixes:

1. Ticket content updates are now successfully saved upon clicking Save.
2. Tickets assigned to technicians are now properly displayed in the Service Desk list.

Bug Fixes

1. Editing an internet device’s MAC address no longer displays an error when the Access Controller is blank.
2. FCC nutrition label, when enabled to display in vPortal, now displays for packages that include any of the following services: Internet, Hotspot, Fiber Circuit, Other Connection, VPN, AT&T DSL, Centurylink DSL, or Cable, instead of being limited to Internet services only.
3. Tax Option radio buttons in Package settings now correctly display the saved option. Additionally, saving a tax option no longer displays a “‘toFixed’ of null” error.

Bug Fixes (Changelog Video)

1. The “Save” button in PaydUp Settings is now enabled when both the Account Updater and PaydUp Webhook toggles are turned on.
2. Billing for tag-along items is now properly re-initiated based on the items’ auto-suspend settings and non-reversed term dates. Re-activating a hotspot service still re-bills the hotspot package as expected.
3. A cascade option is now available when re-opening a ticket with linked tickets.
4. The close books warning no longer appears if the invoice date is after the close date, even if any line item predates the close date.
5. Changes to an invoice with Avalara charge are now allowed when the changes applied are in the same month from the invoice creation.
6. isp_id is now supported in the addCustomRadiusAttributePackage mutation.

Minor Improvement (Changelog Video)

1. Invoice due date is now editable in UBO, similar to Visp app.

Bug Fixes:

1. UBO now sets the correct term dates for custom items when added to an invoice based on the re-add setting and the subscriber’s billing settings.
2. A blank space in a date-type custom field no longer defaults to the current date.

Minor Improvement (Changelog Video)

1. The link data type is now available as a metadata option for equipment profiles, making equipment data with this type clickable.

Bug Fixes:

1. Manual QBO sync is now working as expected.
2. The ‘Add to Invoice’ option for adding equipment directly to invoices has been restored.
3. Adding a signature no longer automatically resolves a ticket.
4. The Message Drawer in Recent Actions Drawer now retains the last selected tab (SMS or Email) when reopened.
5. The missing preview is now restored when clicking the eye icon in mass email.
6. In Ticket Type Settings, users can now edit Tasks/Custom Fields/Attachments even if the requirement is unchecked.
7. Primary contact information is now used in the customer profile description in Authorize.Net CIM if billing contact information is unavailable when using the Authorize.Net payment gateway initially.
8. The “Add/Edit eCheck” option is now removed from the Account Number field for payment gateways using Zero-Touch.
9. Phone numbers for South African ISP subscribers are now displayed in the Subscriber dock, and edits to those phone numbers can now be saved successfully.
10. The subscriber’s phone number is no longer duplicated in the “To” field when sending an SMS.

Bug Fixes:

1. Activating an independent email or alias service with the same username but a different domain no longer displays a duplicate error.
2. When customizing the rate for an upcoming invoice item with a quantity greater than 1, the package price will apply to all packages.
3. The error on adding items to a ticket Bill of Materials when a Bill-To parent is enabled for a subscriber is now fixed.

Bug Fixes:

1. Report buttons are now clickable on smaller screens.
2. Email templates are now correctly sent to subscribers when mass emails are sent to a saved filter using the Message button in the Filter view.
3. Deleted equipment details no longer appear in the equipment columns of the Subscribers table.

Bug Fixes (Changelog Video):

1. Label inconsistencies in my Visp are now corrected.
2. X icon is now displayed instead of a cut-off Close label in adding a custom item to a subscriber invoice.
3. Phone formats are now corrected when sending a single SMS.
4. Formatting for South African phone numbers now allows 9 digits.
5. The Change Package drawer now correctly displays the Package Billing Status form or the Package Billing Options form based on whether the current package has an ongoing term or not.
6. In the subscriber payment distribution table, only the invoices and debit memos will have their date shown in the Date column.
7. Users are now able to update and customize Ship To address for Purchase Orders.
8. MAC address fields are now displayed with proper formatting when adding inventory by bulk
9. Newly created PO from missing items no longer affects existing POs.

Bug Fixes: (Changelog Video)

1. The auto-responder configuration form has been updated to include the “Live Agent” option in the Action field again.
2. The MAC address is now retained when deactivating an internet hotspot if the relevant setting is checked.
3. The OTP option in Post Payment in Visp is now disabled when PaydUp has incorrect credentials.
4. A visual cue is now added for valid email, invalid email, and for pasting multiple email addresses in the “To” and “Cc” fields.
5. The maps icon is no longer missing in mobile view.
6. The notes box in a ticket is now displayed consistently in portrait mobile view.
7. Pagination has been moved to the left when the email drawer is open.
8. The service desk default view is now included in the user preferences.

Bug Fix:

1. The “Warn Users on Closed Books” setting has been reverted from UBO until further notice.

Bug Fix:

1. Filter dropdown options are now displayed correctly, preventing them from appearing behind the menu.

Bug Fixes:

1. Deleting the first device of an activated Internet service now correctly retrieves the latest authentication data.
2. Subscriber status now updates when changing a package and selecting an option that does not incur billing for the newly chosen package.
3. The issue with the auto-pay option not displaying correctly in vPortal for the eCheck billing method of some subscribers has now been resolved.
4. Updating subscriber tax and selecting “Apply automatically after Save” no longer includes updating the tax of custom items that are not set to “Use Subscriber Tax”
5. Sending a template to an unsaved custom filter now sends to the filtered subscribers correctly.
6. FCC report now accurately shows the list of packages without speed limits in the error message, ensuring that the services being evaluated are those configured with speed limits.

Minor Improvement:

1. The “Warn Users on Closed Books” setting is now applied to UBO, following the same behavior as the Visp app.

Bug Fix:

1. Custom fields with a Date type can now be cleared in UBO.

Minor Improvement:

1. Adding a package with a past Bill Start Date during a closed period will now automatically apply the charges to an open invoice for the current month, available upon request for now. A UI update for this setting will be implemented soon.

Bug Fixes:

1. Add Credit Card and Add eCheck Account button are now disabled in vPortal when PaydUp credentials are incorrect.

Minor Improvement: (Changelog Video)

1. The option to display the ISP’s main address instead of the billing address in the header of subscriber transaction PDFs is now available upon request.

Bug Fix:

1. Dropdown height is now adjusted to ensure all options are fully visible without being cut off.

Minor Improvement:

1. “Display page numbers on PDFs” option is now available under Statement Options in the Accounting Controls settings. If checked, it will add page numbers to transaction PDFs and subscriber summary PDFs.
2. Optional isp_id parameter added to servicePasswordReveal query.
3. Reports Beta is now visible only if its feature flag is ON.

Bug Fixes:

1. The IRM equipment data is now accurately retrieved and displayed in the Ticket Summary PDF and Simple Subscriber Summary PDF.
2. The error for the missing Paydup token now appears when posting a payment for an eCheck without a token, instead of using the subscriber’s default billing method.
3. The subscriber count in the mass email prompt now accurately reflects the total number of subscribers, rather than just the count from the current page.
4. The Service Desk will now load without error, defaulting to ‘Unassigned’ if the previously saved Technician no longer exists.

Minor Improvement: (Changelog Video)

1. Package and equipment search popups are now using the same design styles.

Bug Fix:

1. Missing term charges issue when changing a package is now fixed.

Minor Improvement: (Changelog Video)

1. The cursor is now focused on the search box on assigning IRM equipment via the + button in the Equipment section of the Subscriber dock.

Bug Fixes:

1. Unsuspending a package now generates an invoice with the current day as the invoice date, rather than using the term start date of the invoice item.
2. The delay in displaying the loading cursor and closing the confirmation prompt after selecting “YES” when deleting hibernate/reactivate settings in vPortal is now minimized.
3. The missing list of packages without speed limits is now restored in the FCC 477 – Fixed Broadband Subscription report.

Improvement:

1. Design changes are now applied to all tables/listings in the VISP app.

Bug Fixes:

1. Scrolling issue in email template is now fixed for small screen view.
2. Editing of the billing zip code is now allowed on the credit card for ISPs using Authorize.Net.
3. Address fields are now available for each card in vPortal of ISPs using PaydUp with enabled AVS check.
4. Terms of Service is now displayed in the vPortal when adding a credit card using Authorize.Net and Propay.
5. The preview panel for adding an invoice item has been updated to accurately calculate the full term count based on the full terms covered between the past Bill Start Date and the Term End Date set (before setting the Bill Start Date to a past date) when adding the package’s bill to the invoice.
6. Setting the Qty of the tag-along percent-based item is now based on its multiple-instance setting and the parent package’s Quantity set-up when adding to the invoice.

Changelog Video
Bug Fixes:

1. Intermittent issue with the date picker not appearing in Service Desk is now fixed.
2. Receive Payment popup accessed via + menu no longer displays an error.
3. Issue experienced by some subscribers where available packages for upgrade are not displaying for mobile view in vPortal is now fixed.
4. SequelizedValidation error for missing cards address data is now fixed in vPortal signup.
5. Cannot read property “0” of undefined error upon signing up in vPortal is now fixed.

Bug Fix:

1. Visp app will no longer crash with a “Sorry, something went wrong. Please try again” error when encountering a validation error in the State field.

Changelog Video
Minor Improvement:

1. Address fields are now available for each card for ISPs using PaydUp with enabled AVS check.

Bug Fixes:

1. Default Terms and Conditions page is now available in vPortal if the ISP did not provide a URL for Terms of Service.
2. Amount column value of the percent-based items in the invoice is now recalculated correctly when the percent-based item and its base items’ Rate, Qty, and Tax are updated.

Changelog Video
Bug Fixes:

1. Clicking Send in Mass Email no longer automatically saves the entered message details under the General Templates category. To save the message details as a template, click on Save or Save As instead.
2. Sending a custom email with a subject matching an existing template now correctly sends the newly created custom email instead of the saved template.
3. Updating eCheck account number in My Visp now saves correctly.
4. Include Refunds checkbox is now available in the Sales Tax Report and Sales Tax Liability Report.

Changelog Video
Bug Fixes:

1. The “Automatically Unsuspend” checkbox in the subscriber’s Post Payment section will now display based on the actual customer status rather than relying on the cached status in the Subscribers table.
2. Default appointment duration for a ticket type can now be set to less than 1 hour.
3. + icon is now displayed instead of the “add_box” label in the Payments settings under My Visp settings.

Changelog Video
Improvement:

1. Several perfornance improvements are now added to the Visp app:
   • Implemented a script to enhance the loading performance of the web application by ensuring that all script tags are loaded with the defer attribute. This modification allows the scripts to be executed only after the HTML document has been completely parsed, thus improving the page load time and overall user experience.
   • Integrated a tool to optimize the final CSS bundle by eliminating any unused CSS rules that were included during development but not required in the production build. This helps in reducing the overall CSS file size, leading to faster page loads and improved performance.
   • Removed unnecessary i tags that were used for icons but are no longer needed in the current version of the application to clean up the HTML and improve the loading efficiency.
   • Streamline the font assets by removing any font files no longer utilized within the application. This will reduce the number of HTTP requests and improve load times.
2. Standardized all the confirmation pop-up of the apps under the Extensions’ Installed and Explore tabs when changes are not saved.
3. Standardized all the confirmation pop-up of the apps under the Extensions’ Legacy tab apps when changes are not saved
4. Avalara tax location is now determined in the following order: First, the customer’s package address; second, the customer’s primary address; third, the customer’s billing address.

Bug Fixes:

1. Payment distribution table query is now updated to use the invoice and invoice-item subtotal and tax for the Total Charges and Open Balance columns instead of the saved invoice-total and item-total to avoid issues caused by data errors.
2. Adding equipment to an invoice now adds the correct equipment data.
3. SKU field unique validation error now displays on selecting an inventory profile.
4. Service Username and Password are now working properly on all subscriber service events.

Changelog Video

Bug Fixes:

1. “Password is weak” error is now displayed instead of “Password is short” error if the minimum character count is satisfied in the Account tab of the Add Prospect dock.
2. Description column in the ISP Site Equipment Report and the Inventory Report now displays the correct equipment description for IRM-activated ISPs.
3. The Additional Custom Fields report now correctly displays the additional Custom Fields columns and allows its data to be exported to CSV, resolving the previous issue of exporting blank data.

Changelog Video

Bug Fix:

1. Bill zip is invalid error is no longer displayed when signing up via vPortal if the entered zip is valid.

Minor Improvement:

1. ACP portion is now removed from the FCC Broadband Facts displayed in vPortal if the ACP option is disabled for the package.
2. Address and phone number format for subscribers of Trinidad and Tobago ISP is now supported in vPortal.

Bug Fixes:

1. IP address automatically assigned based on selected IP Pool in the subscriber’s Internet service details now consistently checks if the IP address suggested is available or in use. If in use, the IP address is no longer included in the suggested IP assignment.

Bug Fixes:

1. Users can now save the Recurring option in the upcoming invoice for a custom item that has yet to be billed.
2. The Active Custom Fields report snapshot now correctly displays Custom Fields columns.
3. RADIUS Proxy IP addresses are now updated for Smartsession.

Changelog Video
Minor Improvement:

1. “Expired” label is now displayed in the invoice view and PDF next to the contract end date if the contract has already expired.
2. The status filter in Mass Mail is now updated from filter select to the multi-select dropdown.

Bug Fixes:

1. Deleting Enum setting that is used in any Equipment Profile data type is now disabled.
2. The alignment issue is now fixed for the row and header checkbox in Transfer Equipment.
3. The child subscriber’s paid-through date and customer status are now updated on the payment deletion of the parent subscriber.
4. Updating a user’s password in UBO now syncs the update to the Visp app login.
5. eCheck Account Number field now accepts up to a maximum of 17 digits.
6. The pop-up title “Confirm Terms and Conditions” is now updated to “Terms and Conditions” in vPortal.
7. On the Pay My Bill page in vPortal, a pop-up for adding a credit card and an eCheck account was added for PaydUp.
8. The card zip code can now be updated in the Visp app for ISPs with PaydUp set as the default payment processor/gateway.
9. In the Config Window, when adding an item through ‘Add and Configure Package,’ the upcoming invoice now follows the item’s Avalara tax settings.
10. Users can now pre-define the default value for the “Create reversal..” checkbox of the recurring tag-along item through the “Auto-Reverse” checkbox for the package-item in the Package Items tab of the parent package’s configurations.

Changelog Video
Minor Improvement:

1. The billing contact name of the subscriber is now displayed when clicking on Billing Contact in the Subscriber drawer without the need to click on the Edit icon.
2. Address and phone number format for subscribers of Trinidad and Tobago ISP is now supported in the Visp app.

Bug Fixes:

1. Tract data is now generated correctly for newly signed up subscribers from US Virgin Islands.
2. The Active Custom Fields report now correctly displays Custom Fields columns and allows its data to be exported to CSV, resolving the previous issue of exporting blank data.

Minor Improvement:

1. [Pre-condition: Automatic payment distribution on autopay is enabled] Autopay script now automatically distributes the payment amount to the invoice items of the invoices being paid.
   • Payments from parent to child are also automatically generated on the corresponding child accounts accordingly if any of the invoice items that received distribution amount are billed-from-child items.
2. Item Description is now used as the invoice item display in the payment distribution list. For those with parent-child connection, the item description displays the Customer ID.

Bug Fixes:

1. The distribution table now collapses the invoices by default, so the invoice items are hidden when the Post Payment feature is opened.
2. Tax calculation for the upcoming invoice is now consistent with the generated invoice.
3. Validation for setting the auto-reactivation date now takes into account whether the last hibernation date plus the minimum hibernation days has passed.
4. Extra spaces are now automatically trimmed on copy-pasting the MAC Address in the Internet service > Devices.

Changelog Videos

Bug Fixes:

1. Response error is now displayed in receiving Stripe SCA 3DS redirect URL in vPortal.
2. Subscribed Packages fields are now aligned correctly in the Ticket Summary Report.
3. The Billing Contact First Name and Last Name are now saved to Authorize.net CIM when adding a card or eCheck Account.
4. Subscriber history log is now added to the child account when payment is created via the parent account.
5. Credit card fields will no longer appear in signup if the “Require Credit Card on Signup” option is unchecked for the package.

Changelog Videos

Bug Fixes:

1. Assignment Type column in IP Pool Details now only displays Static or Dynamic.
2. Time zone is now correctly parsed when updating invoice due date.

Bug Fixes:

1. In UBO, prorate term is now calculated correctly when adding a recurring custom item that starts at the end of the month.
2. In the Print > Queued Items window, clicking Remove when the parent queued type is selected now deletes all queued items associated with that parent type.

Changelog Video
Improvement:

1. Users can now distribute payments directly to invoice items.
   • The payment distribution table now displays the unpaid invoice items under each unpaid invoice.
   • Payments from parents (child payments) are now only posted to child accounts when the payment amount is directly distributed/applied to the corresponding billed-from-child item in the parent account.
   • For each payment amount distributed directly to the billed-from-child item in the parent account, a corresponding child payment is posted on the child account that is exclusively distributed to the corresponding billed-to-another item in the child account.
   • When the payment amount distributed to the billed-from-child item in the parent account is removed or if the payment itself is deleted, the corresponding child payment in the child account is also deleted.

Bug Fixes:

1. The “I agree to the Terms and Conditions” check box is now displayed when adding and updating credit card/eCheck both in vPortal and Visp.
2. A Terms of Service confirmation pop-up is now displayed in vPortal when adding or editing a card/eCheck account using PaydUp.
3. Unnecessary code is now removed when selecting New Credit Memo in the Subscribers > Packages & Invoices section.
4. When child payment is posted by paying the parent account, validation is now added to check if the child account can be unsuspended.
5. Deleting a child package now generates a reversal memo in both the parent and child accounts.
6. Exporting FCC Subscription Report to CSV now correctly comma separates Connection and Consumer Connection data.

Changelog Video
Bug Fixes:

1. When category is “USE SALES AND TAXES” in Avalara, the Avalara level label is now displayed in the tax breakdown of the invoice PDF and in the Visp app invoice view.
2. Exporting results data of more than 10,000 rows in the Report Builder is now exported correctly to CSV.
3. isp_id is now an optional argument for delete GraphQL mutations for legacy equipment manager.

Minor Improvement:

1. Options to set which phone fields are required in vPortal Account Manager are now available on request.
2. isp_id parameter is now added to the removeEquipment mutation to support multi-ISP requests.

Bug Fixes:

1. Subscriber status now displays correctly after hotspot reactivation.
2. Package-type item added via Items settings no longer displays an error on adding the package item to the subscriber.
3. Tax of voided invoice items are no longer displayed in the Taxes breakdown surcharges.
4. Error on saving price changes for set up fee item is now fixed.
5. Subscriber list is now displayed on clicking Non-Taxed Sales details in the Sales Tax Liability Report.
6. Viewing a filter created in Visp with a Tax field condition no longer causes an error on viewing the filter in UBO.

Changelog Video
Bug Fixes:

1. Tag-along items are now included in billing after unsuspending or reactivating package.
2. Customer status and paid-through date are now updated correctly when checking/unchecking bill to parent option and processing payment refund.

Changelog Video
Bug Fixes:

1. The IP addresses of suspended or hibernated packages are now detected as “in use” in the IP Pool table.
2. Tract data is now generated for subscribers of US Virgin Islands.

Bug Fixes:

1. For hotspot service that will need reactivation to continue service (this feature is enabled upon request), a message will now display on the Pay My Bill page redirecting to the Subscribed Packages area to reactivate their hotspot. Payment and invoice generation will happen upon reactivating the hotspot service.
2. Additional changes are now added to apply the timezone correctly when scheduling a ticket.
3. The unexpected error related to the missing isp_id in the payload has been resolved.

Week 24 Changelog Video
Bug Fixes:

1. On updating the data type of a metadata field in the Infrastructure Profile settings, a prompt is now displayed to warn the user that data will be reset on data type change.
2. Users are now able to remove all metadata in the Equipment Profile.
3. Qualifying an address now displays correct Profile data or error message.
4. Users are now restricted from deleting a vendor when the deletion is still in process.
5. Optimization to avoid duplicate retrieval of data is now added in loading the Email service in vPortal.
6. Newly added eCheck data can now be saved and used for posting a payment.
7. Unused RADIUS queries are now cleaned up.
8. Tag-along items now correctly inherit the Bill Start Date settings of its parent package.

Week 23, Changelog Video
Bug Fixes:

1. Loading animation is now displayed on submitting the vPortal signup form while it is still processing.
2. Global referenced variable references in vPortal are now cleaned up/optimized.

Bug Fixes:

1. “Payment not found” message is now displayed when attempting to delete an already deleted payment.
2. Ticket schedule no longer backdates 1 day after saving the schedule for ISPs in certain timezones.

Bug Fixes:

1. Alignment in the Ticket Summary Report PDF template is now fixed.
2. Changes are now applied to the RADIUS login detail report for Internet/hotspot services to load data more consistently.

Bug Fixes:

1. PDF invoice alignment is no longer misplaced for ISPs with unchecked “Include a mini statement with Balance forward and Total Due.” option.
2. Viewing the Primary Contact of a subscriber no longer displays an error for subscribers with missing custom billing settings.
3. Clicking Reactivate for hotspot service in vPortal should no longer reactivate the hotspot if the subscriber still has a pending balance due.
4. Reactivating a hotspot now creates a current non-custom current invoice with a correct due date.

Bug Fixes:

1. Letter case is no longer checked on searching IRM equipment.
2. Users should now be able to search via equipment description in the Add Subscriber Equipment Drawer.
3. Inventory fields when using bar code scanner are now optimized in IRM Microservice.
4. The billed-to-another prompt is now displayed when the user attempts to proceed with changing a package that’s been billed to another account.
   • If the user selects the Yes option from the prompt, the bill-to-another settings of the previous package gets carried over to the new one.
5. QBO syncing is now optimized for cases of not syncing due to connections being full.
6. ISP Logs are now added when sending mass SMS.
7. Technicians who can only view what is assigned to them via permissions can now view tickets they follow as well.
8. Non-recurring items can now be billed to another in the upcoming invoice.
9. When a subscriber is tax-exempt. the tax popup in the upcoming invoice is now disabled and shows a tooltip on why it is disabled.
10. Update Password in vPortal is now updated for a more consistent behavior for packages that have wireless/internet service.
11. The icons (checkbox, +, and -) are now aligned with the check icon under NACHA settings.
12. Package label and field now have spacein between under vPortal tab of Packages settings.

Bug Fixes:

1. Searching a number in Subscribers with ACTIVE VOIP service report now displays more accurate results.
2. Ticket details are now included in the PDF for Infrastructure tickets.
3. Degree (°) character in ticket contact address no longer causes an error on creating a ticket.

Bug Fixes:

1. Reactivating a hotspot service now sets the newly generated invoice as the current invoice of the subscriber.
2. Users can no longer create new ticket type in the Add/Edit Ticket if the entered ticket type is not found if the “Edit Ticket Type Settings” is not checked.
3. Inactive tax setting that meets the criteria is no longer set as the default tax when adding a new subscriber via the Visp app.
4. Avalara Lines are now set to 1 by default when selecting for 20000 and 20001 TS pair.

Minor Improvement:

1. Validation for Mastercard is now updated to allow valid credit card numbers using the new BIN range, the 2-series, that start with numbers 2221 – 2720.

Bug Fix:

1. Check for service now displays success or error message consistently after searching for an address.
2. Refreshing the card list no longer displays any error after performing card deletion in the vPortal Payment Information.
3. Error is now fixed on loading the subnets table with no data.
4. Billing zip code value is now displayed when setting credit card as default payment for ISPs using Stripe merchant if AVS zip check is enabled.
5. Unnecessary error messages are no longer displayed when deleting a credit card in vPortal and Visp Web App.
6. When an existing service desk ticket has a deleted Infrastructure Location, the Ticket PDF Summary Report will display information that the infrastructure location information is not available.
7. Internal error is now fixed when the subscriber has no existing equipment in the Add Equipment drawer.
8. Internal error is now fixed when loading a blank logs section in the Subscriber drawer.

Bug Fixes:

1. Custom items added in upcoming invoice are now prorated correctly on invoice generation.
2. IP Address displayed in the Users settings should now display actual IPs instead of internal Visp IP starting today.
3. Password and Merchant ID fields are now displayed as required if “Void payments for ACH Rejects automatically” option is enabled in the IPPay merchant settings.
4. Valid Twilio credentials can now be saved successfully in Messaging Services settings.
5. Sub-details for Credit memos without assigned account codes now display data in the Income By Account Report.

You can watch the Changelog video here.
Minor Improvement:

1. When adding a new subscriber via the Add Prospect, the system no longer loads the subscriber markers.
2. AVS checking for payment processing is now done at the gateway level.
3. ISP Site Equipment Report for ISPs with IRM enabled now has a Sub-Location column and no longer includes equipment assigned to subscribers.
4. Invoice Due Date is now editable for existing custom invoices.
5. An option is now available to display the Contract End Date on the subscriber invoice.
6. An option is now added for BILL ALL to Another where users can now choose to add the item to a new invoice by default for that specific customer.

Bug Fixes:

1. Users can now update the Access Controller regardless of whether it is linked to a service device.
2. Updating a subscriber via UBO now syncs the customer status updates to Visp.
3. Search conditions for package and access point fields when searching using DOES NOT CONTAIN and CONTAIN filters now retrieve filtered subscribers correctly.
4. When applying auto actions to “all subscribers, except those with custom settings,” the default auto action is no longer applied to the subscriber whose auto actions were intentionally removed.
5. Service end date is now displayed correctly in vPortal after reactivating the subscriber’s hotspot service.

Bug Fixes:

1. Error on uploading attachments during Signup is now fixed
2. Both Auth Mac and Mac Address in the Subscribers table are now searchable with or without colons “:”.
3. Error on saving ticket of a subscriber with an address containing a unique whitespace character is now fixed.
4. Attachment list in Message Subscriber now displays the list of attachments more accurately.

Watch Changelog video here.

Improvement:

1. Add (Subscriber) Equipment List table response time is now optimized and integrated with server-side pagination.
2. Add or Edit IP Pool/Subnet form response time is now optimized.
3. Response time for Infrastructure Location table is now optimized.
4. Response time for Infrastructure Location’s Site Equipment list is now optimized.
5. vPortal now displays “Credit/Debit Card” label instead of just “Credit Card” in the Pay My Bill and Payment Information page.
6. Users can now delete ticket status that are not pre-defined when ticket status is not used by any tickets.
7. Decimal numbers are no longer accepted in filters for last x days/months/years.
8. “Create reversal if the package is suspended/hibernated/deleted“ option has been added as child-setting for a non-PACKAGE/SERVICE-type recurring-invoice-item’s “Auto-suspend” feature → “When package is not billed option“.
   • If checked, a reversal credit/debit memo for the non-PACKAGE/SERVICE-type recurring-invoice-item will be automatically generated if the package they’ve been connected to is suspended, hibernated, or deleted. The reversal calculations will still follow the ISP’s global charge reversal settings.

Bug Fixes:

1. Clicking on the ticket ID in vPortal now displays the ticket details popup.
2. Updating card data in the vPortal now updates the subscriber’s card information.
3. Saving user preferences now only saves the preferences that have changed.
4. Timeout error on calling Customers query is now fixed.
5. Select All option in Transfer Equipment now only includes items displayed in the table.
6. Automation Profile field has been removed from Inventory Profile Settings.
7. SKU is now displayed in Purchase Order details, related PDFs, and email content instead of the internal item ID.
8. MFA for each app users is now disabled if MFA is disabled globally (except for the appusers with verified Google email).
9. Tag-along invoice items are now added for the prorated term set in the upcoming invoice whenever applicable/expected.
10. Tag-along invoice items are still generated as expected for the full-term set in the upcoming invoice.
11. Tag-along invoice items are still generated as expected for both the prorated-term and the full-term sets in the invoice.
12. The tag-along percent-based items are now added correctly to both the prorated-term set (if present) and the full-term set (if present) of the package.
13. The base-item list of each instance of the percent-based item is now populated correctly.
14. Ticket Summary Report of an Infrastructure ticket is working as expected.
15. PDFs can now be viewed in Firefox.
16. When selecting conditions for a new filter, the operator chosen for each condition now remains unchanged unless explicitly modified by the user.
17. Credit memo tax behavior issues are now fixed.
18. Stripe Payment ID is created/updated automatically when adding and updating credit cards of ISPs using Stripe merchant.
19. Invalid error on updating Credit Cards is now fixed.

Bug Fixes:

1. Missing sub-details display in the Sales Tax Liability Report are now restored.
2. Undefined variable error for billing cycle in generating automated fees is now fixed.

Watch Changelog Video here.

Bug Fixes:

1. Company column is now added to the sub-details under the Income By Account Report.
2. Character limit for the Location ID field under Package Options is now increased to 5000.

Bug Fixes:

1. Error causing data to no longer display on loading the Radius login details page is now fixed.
2. Disabled button on assigning equipment to a subscriber is now fixed for non-IRM enabled ISPs.

Bug Fixes:

1. Error in updating IRM Infrastructure location is now fixed.
2. “£” currency symbol is now displayed correctly in PDFs.
3. Error in PHP compatibility for Accounts Receivable Report is now fixed.

Watch Part 1 of the Changelog Video here.

Improvements:

1. Enhanced the response time and interaction when clicking on the checkbox in Settings > Packages
2. Adjusted the drawers size and layout in the Settings > IP Management panel.
3. Moved the Kebab icon to a different spot under Settings > Users.
4. Moved the Reports icon from the Settings menu to the left Navigation bar.
5. Updated design guide with design examples
6. Updated CSS for selected row in table.
7. Updated the following links in the Support icon (question mark) in the VISP web app sidebar navigation:
   1. Status.visp.net
   2. Report an Issue
   3. Make a Suggestion
   4. Start a Live Chat
   5. Visp Help Desk

Bug Fixes:

1. The “Does not contain” condition in filters should now work properly, especially on MAC Address entries.
2. Once you’ve added an entry to the Chart of Accounts, the drawer should automatically close.
3. Fixed validation for editing of “Account” types in the Chart of Accounts.
4. The customReportPrimaryKey query should function correctly without errors, even when the entity_id is set to 0. The Report Builder tab is now expected to operate normally.
5. The team has resolved the issues or errors that occurred while adding new prospects or subscribers.
6. The team has fixed the issues or errors that occur when new widgets are added to the dashboard.
7. Issues have been resolved, particularly those related to saving Pre-signup Authentication Settings.
8. The team has resolved the issue about clicking and editing the Paper Invoice Fee.
9. The team has fixed an alignment issue with the accordion in the IP management panel.
10. The team has fixed an alignment issue in the Help & Support drawer.
11. The team fixed an issue where the Equipment drawer showed an empty toolbar.
12. The padding issue with the accordion in the Settings > Custom Fields has been resolved.
13. Removed the comma displayed in the Service Contact phone numbers field in the Tickets drawer.
14. Fixed an issue with the phone icon in the Tickets drawer
15. Fixed alignment issues with the elements in the Payment Gateway settings for the NACHA option.
16. Updated the icon color in the Service contact section of the Ticket drawer
17. Resolved an issue with the price field in the Package & Invoice section of the Subscriber drawer.
18. The team has resolved the issue when zooming in on the Package & Invoice section of the Subscriber drawer.
19. The alignment issue in the Settings > Invoicing panel has now been resolved.
20. The team has fixed some padding issues in the Mobile view of the Dashboard.
21. Enhanced the buttons when editing the Account types in the Chart of Accounts.
22. Updated the color in the Settings panel for disabled link options.
23. Updated the alignment of the Delete button in the Settings > Equipment > Infrastructure Profile panel.
24. Updated the Delete button alignment in the Settings > Equipment > Inventory Profile panel.
25. The team fixed an alignment and placement issue in Settings > Packages > vPortal option.
26. The team updated the alignment of the ‘Delete Enum’ button in the Settings > Equipment > Enum option.
27. The team has also resolved an alignment issue with the displayed text “No Data Available.”
28. The team has fixed a ticket pop-up issue in the mobile view of the Service Desk
29. The overlapping text elements in the IRM > Equipment > Inventory Profiles and the Settings > Custom fields panel have been resolved.
30. Enhanced the email editor panel to support the addition of multiple attachments.

Watch the changelog video here.

Bug Fixes:

1. The Items manager now features an Account column, which can also be included in CSV exports.
2. Payments made in a Parent (main) account are now also reflected or distributed among the linked Child (sub) accounts.
3. The new report server now fully supports the Accounts Receivable Report.
4. Package changes, such as upgrades or updates made through the Subscriber Profile, are now optimized and shown immediately.
5. Issue with incorrect charges in the Accounts Receivable (AR) Aging report that affected linked Parent and Child accounts using the bill-to-another feature has now been resolved.

Watch the changelog video here.

Bug Fixes:

1. The team has resolved the issue where certain App Users could not see scheduled tickets or events in the Resource Timeline in the Service Desk.
2. The issue with the incorrect “Date Received” in the Previous Payment Details section of the PDF invoice has been resolved.
3. If no custom Tax label is set in the Tax column header of the invoice, the system will populate a default label.
4. The team has resolved the error that shows when updating the item quantity in the Bill of Materials.
5. A profiling script is now in place to track detailed system memory usage during spikes.

Watch the changelog video here.

Bug Fixes:

1. Customers using eCheck can now be processed smoothly without running into the “No Merchant Account” error.
2. The delay when re-assigning tickets to a different technician is now fixed.
3. The “Ticket type does not exist” error is now fixed when deleting ticket templates.
4. The team added new logs to help fix problems with customers not being added in Visp after they sign up.
5. Tickets should now display a close date and time when viewed from the subscriber summary.

Improvements:

1. PaydUp echeck one-time payment feature was added in the Visp Web App Post Payment tab.
2. Tax Breakdown for Credit Memo is now available in Visp as well as its PDF version.
3. Performance Improvement on AR Aging Report
   1. The AR Aging Report now shows only the charges billed to the parent account and doesn’t count the original charges from the child account.
   2. It also only considers payments made to the parent account and ignores any automatic payments made on the child’s account.
4. Configured Apollo Server to log request and response in Apollo Studio.

Bug Fixes:

1. The number of records displayed and the correct pagination in the Subscriber Logs section have been fixed.
2. The error message displayed when subscribing to a package requiring credit card payment was changed in the vPortal Subscription form.
3. The Qty field and multiple-package-setting checkbox values are now forwarded correctly to the add-subscriber-invoice-item-preview-panel when adding a PACKAGE-type item to the invoice.
4. Non-recurring-invoice-items are now always included in an upcoming invoice, regardless of whether the subscriber has recurring-invoice-items that trigger an upcoming invoice to be generated or if the subscriber only has non-recurring-invoice-items (at which point an upcoming invoice is generated specially for it).
5. The package update prompt for packages that belong in a group is now displayed when the user attempts to do the following on one of the packages of the group:
   1. Update package pricing
   2. Update package Bill Start Date (if the package has yet to start billing)
   3. Attempt to start invoicing (Invoice Now button) for one of the packages
6. The issue in the Assigned CPE and ISP Site Equipment Report is now fixed.

Watch the Changelog Video here.

Improvement:

1. Optimized login for better performance and improved user login experience.
2. Search functionality is now added in the Equipment dropdown in the Open Ticket option.
3. Date Added, Actions, Details, and Users columns in the Ticket Activity can now be sorted.
4. Mass Message for SMS now has an Insert Merged Field button.
5. The IRM Microservice feature can now be opened in a single-page layout, if enabled.

Bug Fixes:

1. The message “Card updated successfully” is now displayed below the Card Details pop-up in the vPortal Payment Information page. Also, the error not null message is no longer displayed.
2. The Tickets section of the subscriber drawer now displays the date and time they were resolved.
3. Map Page visibility can now be enabled for non-legacy user rights.
4. When you change a package, the latest package is now displayed correctly in the current package configuration view.
5. End term Date is now visible after billing to track the end term agreement of the user.

Bug Fix:

1. Clicking “View calendar in your default browser” in TSM now redirects to the Google login page instead of an Error 404 Google page. It still follows the existing behavior where the current user is logged out to allow the default calendar email username to be entered in the login field.
   • Investigation is still ongoing for the issue where the Google Calendar page is not displaying in the Google Calendar tab of the TSM.

Bug Fixes:

1. The “Open marker popup on mouse” in Map settings is now saved to user preferences.
2. Error dialog displaying the actual error message is displayed upon attempting to save Stripe settings with an error.
3. Error 400 on saving IRM Purchase Order is now fixed. There were changes in the backend that were not included in the previous release, which caused the issue.
4. Optimizations done to ensure compatibility of the reports with the most recent PHP version.

Improvements

1. Optimized and streamlined new invoice creation of a package charge in both package and invoice sections on the subscriber page.
2. Refined search, adding, and setting up packages for optimized code and improved performance.
3. Simplified and standardized the search, with a less prominent information sub-table that can now be accessed via the ‘More’ link in the search bar.
4. Streamlined the interface and refined the text to ensure instructions are easy to understand when editing or updating eCheck account information on the portal.
5. Improved ticket activity logs with pagination and record count.
6. Alpha-numeric characters in the Invoice ID field in the Purchase Order are now allowed.
7. Issues in the manual sync of invoices, invoice items, payments, credit memos, and statements to Quickbooks Online have now been resolved.

Bug Fixes

1. An internal error has been fixed when sending a one-off email to a subscriber while not using a template.
2. Fixed the label on the page header in the Payment Information section of the customer account portal (VPortal) to match the actual payment method used (Credit Card / Check).
3. A fix has been implemented to address issues with the filters from the Scheduling widget on the Dashboard.
4. Updates have been posted to prevent timeouts and improve customer-related queries.
5. Filenames of the exported FCC 477 CSV files no longer contain spaces and the quotation marks in the file have been removed, to prevent issues during submission.
6. Fixed the issue where only the first line item in the Purchase Order can be edited, and the succeeding fields are grayed out.

Minor Improvement:

1. Certain stored procedure queries are redirected to the read-only database to expedite response times.
2. Idle database connections originating from the API are further reduced for optimal resource utilization and system efficiency.

Bug Fixes:

1. Newly created Email Template should now appear within the designated folder upon addition.
2. The error prompt for Suspended ISP w/ an option for payment is now displayed appropriately.
3. Updates to a subscriber ticket are no longer added duplicately to the ISP Logs since the logs are already available in the Ticket Activity logs.

Minor Improvement:

1. “Include deleted subscribers” option is now checked by default on loading the Payments Received Report.
2. Option for percent based surcharge on credit card payments is now added.
3. Further enhancements have been made to optimize the loading of both the Subscribers list and the Service Desk list.
4. The 8000 ticket count limit in the Service Desk has been removed.

Bug Fixes:

1. The memory limit for the Cash Flow Report is now increased to load more than 100,000 rows of data.
2. The term of the PACKAGE-type items no longer automatically sync with non-PACKAGE/SERVICE-type items, thereby, preventing unintended advanced billing for them.
3. Upgrade package list now only shows packages that are found in Billing > Packages.
4. Invoices with rates exceeding one thousand can be updated and saved accurately.
5. PaydUp Account Updater errors are now resolved.
6. Error when updating subscriber ticket due to unlimited ticket history is now fixed.

Minor Improvement:

1. “Include deleted subscribers” option is now checked by default on loading the Payments Received Report.

Bug Fixes:

1. Missing Technicians list in Service Desk is now restored.

Minor Improvement:

1. Search functionality is now added to both IP Management tables: Subnets & IP Pools.
2. Optimization is applied to improve the loading of Devices section.
3. Equipment label in Devices section is now changed to “Linked Equipment (for Serial Authentication)”.
4. NMI account updater no longer produces excessive logging.
5. The Service Desk now includes filter buttons for Scheduled and Unscheduled tickets.
6. Scheduling dashboard now redirects the user to the Service Desk based on filters.
7. Initial optimization is applied to the Inventory Items table.

Bug Fixes:

1. Updating a package price from default zero pricing to a custom price now calculates the prorate price correctly in the invoice item preview on adding package to invoice.
2. Charges query error “cannot read property ‘isp_id’ of null” is now fixed.
3. The Credit Card Save button is now disabled by default in VPortal Payment Information page.
4. Email template CC is now accurately displayed.
5. All ticket tasks are now deletable.
6. Error when printing Ticket Summary Report with an Assignment Type of Equipment or Infrastructure is now resolved.
7. Switching between ISPs in a multi-ISP AppUser account now clears the Subscribers dock to avoid “Customer not found in ISP” error.
8. An option to delete attached inventory/equipment items is now available.
9. Delete option for inventory is now disabled if there’s an incomplete RMA.
10. Docked IRM items/drawers is removed from recent drawer after deletion.

Bug Fixes:

1. MarketBroadband integration now works when activating or deactivating a package using the Visp app.
2. Optimization is applied to improve the loading performance of the Radius Login Details page.

Bug Fixes:

1. Mismatched subscriber custom field values with their labels are now displaying correctly.
2. When the user changes the subscriber’s package that has tag-along items via the Change Package drawer, the tag-along items are now deleted upon successfully processing the package change. If the new package also has tag-along items, the connection between the parent package and its tag-along items is now established correctly.
3. When the user attempts to delete the prorated-term items from the upcoming invoice, a prompt is now displayed so the user can choose between updating the bill coverage of the item or deleting the item permanently.
4. Visp Status page link option is now added to the Help links located in the lower right corner of the Visp App.

Bug Fixes:

1. Additional Information’s Save and Cancel buttons are now displayed in the footer area.
2. Download PDF and Print buttons in IRM Purchase Order are now displayed in the footer area.
3. Minor optimization changes are now added to several areas throughout the app.

Bug Fixes:

1. Generating new invoices now detects the correct term dates to sync with when billing packages that had billing cycle changes in the past and had their reversal-credit-memo removed.
2. Non-recurring items are now generated together with the other items when applicable on generating new invoices.
3. Services under a subscriber package are no longer duplicated when signing up for packages that are set not to generate an invoice.

Bug Fixes:

1. Subscriber history log when deleting a CUSTOM item now displays Item with INVOICE/QUOTE type instead of PACKAGE.
2. Issue with some subscriber password displaying random characters is now fixed.

Bug Fix:

1. Template under Subscriber Emails can now be successfully moved to a different folder.
2. Some minor code errors found in internal monitoring are now fixed.

Minor Improvement:

1. Subscribers and Settings user rights are now available in the non-Legacy Application user rights options.
2. Assigned Name and Assigned Type are now available as columns in the Service Desk table to identify tickets created for IRM equipment.

Bug Fix:

1. Tax amount for an invoice item is now rounded up to 2 decimal points when saved and viewed in the invoice.

Bug Fix:

1. Changes for the clickable Scheduling dashboard and Scheduled status filter in the Service Desk are now removed temporarily until found issues are fixed.

Bug Fix:

1. Adding a card is now saving successfully for ISPs using PaydUp merchant.

Bug Fixes:

1. Missing Current Invoice data in ARPU snapshot is now restored.
2. App user name on ticket email notes section now displays the correct user.
3. Inconsistent conflict IP display in IPAM settings are now corrected.
4. IP suggestion on updating Internet devices IP info now consistently checks the available IPs in the IPAM settings.
5. Leading zeros are now no longer removed in the FCC Subscription report display.
6. Updating a subscriber’s primary state now updates the subscriber’s coordinates and tract data.
7. Statuses in the Scheduling dashboard are now clickable.
8. The term-end-date of the prorated-term for the custom invoice item is now correctly calculated when selecting the Add prorate only option.
9. Selected filter name is now displayed correctly in the To field in the Message Subscribers area.
10. Updating a customer auto action now consistently saves the customer auto action settings correctly.
11. Previously linked custom items to the current package are now moved to the new package on upgrading a subscriber package via the Upgrade subscriber package feature.
12. Several payment options UI behavior are now fixed.
13. Visp Help Center link option is now added to the Help links located in the lower right corner of the Visp App.
14. Unused extensions for error monitoring are now cleaned up.

Bug Fixes:

1. Comma in attachments is automatically trimmed to prevent error when sending email.
2. Updating Auto-Pay in vPortal no longer changes the method from eCheck to Credit Card.
3. Deleting an item now correctly calculates the invoice total.

Minor Improvement:

1. Status column is now available in the Subscriber Default Tax Settings report.

Bug Fixes:

1. Updating package bill start date no longer displays the “contract_end_date” error.
2. The rate column in the Items table now sorts the amount rate correctly for both ascending and descending order.
3. Records count now displays consistently with the filtered subscriber listed in the main table.
4. Special symbols in the company name no longer cause blank pricing display in signup.
5. The Billing tab now appears when unchecking the “This is also my billing contact” option of the vPortal signup form.
6. Special symbols in names are now changed to plain characters to avoid errors in downloading NACHA files.
7. Posting credit card payments with “Process Credit Card Payment Now” unchecked no longer displays an error for ISPs without any merchant setup.

Bug Fixes:

1. Usage report now displays the correct usage for last month instead of just zero usage.
2. Email templates sent once to a subscriber are now stored under Subscriber Emails folder.
3. IRM Equipment MAC addresses are now displayed in main table as long as the metadata field name has MAC keyword.
4. The expected billing-related data are now getting added as expected after adding the package to the subscriber via signup and the billing is skipped.

Bug Fix:

1. Report snapshot generation is now restored after it stopped working on Jan 23, 2024.

Bug Fixes:

1. Error is now fixed on updating tax to make a negative invoice positive.
2. Upcoming invoice amount in the dropdown list now displays consistently with the total amount in the viewed upcoming invoice.
3. Email attachments with a single quote in the filename no longer cause an error when sending an email message to a subscriber.
4. Revenue dashboard widget now displays data based on the linked reports instead of just 0.00 amount.
5. Empty Phone field in Contact Us under Portals settings no longer displays (000) 000-00000 as the ISP’s contact number in the vPortal login error message for inactive subscribers.

Bug Fixes:

1. Updating the package bill start date from “on first authentication date” option to another option is now saved successfully.
2. FEE-type tag-along items are now displayed in the upcoming invoice.

Bug Fixes:

1. Payment processor checker is now added for Visp payment processing under My Visp settings.

Bug Fixes:

1. Missing behavior on disconnecting hibernated and suspended accounts via auto action is now restored.
2. LTE SIM linked to an LTE CPE now displays in the LTE service dropdown for ISPs with IRM integration.
3. Prorated item is no longer added to the upcoming invoice if “Sync term with the upcoming invoice” is selected.
4. Updating subscriber auto-suspend day/date now displays correctly after saving.
5. Sending a mass message no longer defaults to All Subscribers.
6. Sending a statement now follows the selected date option.
7. Deposit Amount now has field validation showing an error message when the entered value is less than the Total Amount Due before clicking the Pay & Signup button.
8. Hibernate button in vPortal is now working as expected.

Bug Fixes:

1. Subscribers with ACTIVE Internet service report now load without displaying an error in Visp app.
2. Upgrade list in vPortal no longer showing duplicate packages based on the vPortal Package Upgrade Group settings.

Minor Improvement:

1. Option to hide “Change Address” section in PDFs is now available upon request.

Bug Fixes:

1. Error is now fixed on generating CSV on exporting more than 10,000 subscribers in the subscriber list.
2. Include deleted subscribers option is now working as expected for the Detailed Monthly Billing Report.
3. Optimization changes added to slow process in Change Package.
4. AP name can now be copied from the LOS chart displayed in Map page.

Bug Fix:

1. Missing technicians list display in the Service Desk Resource timeline is now restored.

Bug Fix:

1. ACP option is now moved from general ISP settings to individual package settings.
2. Optimizations added to ticket list and invoice section.
3. Equipment meta-data fields display order is now consistent with the fields order with the same equipment type.
4. Confirmation prompts under IRM settings are now standardized.

Bug Fixes:

1. Outdated subscriber status in the subscriber list is now improved to display the updated status correctly. There are still ongoing improvements for a more real-time update of the status.
2. Customers who failed signup that got deleted automatically are now displayed in the Deleted Customers report.
3. vPortal for ISP payment is now displaying correctly.
4. “Field is null or void” error in posting ISP payment is now fixed.

Minor Improvement:

1. Primary Coordinates column is now available in the Tickets and Schedule Reports.
2. Clicking on the Amount field in Post Payment now highlights all the numbers in the field.

Bug Fixes:

1. Default payment processor is now checked on processing payment during signup.
2. Custom items with thousand rate can now be added to BoM or susbcriber invoice.
3. Null error on generating invoice for specific settings is now resolved.
4. Missing Percentage Total radio button is now restored for Item Custom Tax settings.

Bug Fix:

1. Error on creating an invoice or adding invoice item is now fixed.

Bug Fixes:

1. Authorize.net card validation is now consistent on updating card number.
2. Missing Add/Edit Credit Cards option in Post payment is now displayed consistently.
3. Scrolling issue in the email template editor is now fixed.
4. Credit memo item updates are now displayed correctly.
5. Error is now fixed on checking “Detailed breakdown of bundled TS pairs” Avalara option.
6. “Leave site” prompt no longer displays if there are no changes to the page.
7. Add Package-related buttons are no longer enabled for the user if the Add package right is turned off.
8. User preferences for the column width in the invoices table under the payment distribution are now saved.

Bug Fixes:

1. Bill-To no longer generates separate child invoices for overpaid parent subscriber.
2. Fix for conversion from collation error on adding a note is reverted. This will fix the formatting error in the note and email.
   • Fix for conversion from collation error on adding a note is still being worked on.

Bug Fixes:

1. Status in the Subscriber list is now updated on automated updates.
2. Conversion from collation error is now fixed when adding a subscriber note and a ticket note.
3. Access Controller sorting in IPAM Subnets is now working as expected.
4. Invalid map errors on adding a new prospect/subscriber no longer display if there are manually deleted locations.
5. Signup email trigger is now working as expected for newly signed-up subscribers.
6. Decimal amount for Qty is now saved correctly on updating an existing invoice item.
7. Invalid MAC address format error for SmartSession is now fixed.

Bug Fixes:

1. Service Desk Calendar page no longer displays an error on viewing.
2. Drawer display issues are now fixed in the different areas of the Visp app.

Bug Fixes:

1. Undefined “max_elevation” error is now fixed on updating assigned equipment for IRM-enabled ISPs.
2. Duplicate validation for IP and MAC under IRM is now consistent.
3. Subscriber history log is now added when tag-along item is billed on the initial invoice of the subscriber package.

Bug Fixes:

1. Invoice is no longer generated in advance after unsuspending on the last day of the subscriber’s term.
2. Misleading “payment data” text on archiving subscriber prompt is now relabeled to avoid confusion.

Bug Fixes:

1. Subscriber is now archived successfully if no equipment assigned and ISP’s archive option is set to “Delete packages but leave equipment assigned until it is recovered”.
2. Only one reversal credit memo is now generated on deleting a subscriber package if it belongs to one package line item with multiple quantities.
3. Custom Field/s merge field are now saved correctly in the mass email template.
4. Pipe symbol is now considered valid for Internet password as indicated in the tooltip if not restricted.
5. Missing alerts display in the Subscribers table and Subscriber details are now restored.
6. Typing in the Serial No. field anywhere in IRM now automatically change the letters to uppercase.
7. Usage report no longer returns timeout error on generating snapshot.
8. Error is now displayed on updating a vportal payment PDF URL if the payment id does not belong to the logged-in customer.
9. FCC Broadband Facts are now displayed only for Internet packages. Also, ACP value is now consistent in both signup and account manager.

Bug Fixes:

1. PDFs can now be viewed using the Safari browser.
2. Quantity count is now checked on adding packages via quote.
3. Optimization changes are now added to prevent automatic reloading in the Visp app.
4. Reminder Me Later under Notifications is now working as expected.
5. Deleting a prorate charge with a future bill start date no longer includes deleting the full-term charge.
6. FRN number validation is now set to 10 digits.
7. Confirmation behavior for Save and Discard changes in Settings is now standardized.
8. Interconnection in IRM displaying inconsistent details and errors in the Inventory drawer are now fixed.
9. Previously selected item in the Transfer Equipment list in IRM no longer gets unchecked when searching for another equipment.
10. SCA Authentication Page is now displayed in vPortal on adding a 3Ds Required credit card for Stripe merchant.

Improvement:

1. Bill all to another subscriber option is now available under Billing Options.
2. Ticket can now be assigned to equipment or infrastructure locations on creating a ticket for ISPs with IRM enabled.
3. “Message this list” is now relabeled to “Mass Email”.
4. “Get notified of the latest announcements or offers on email.” option is now available in vPortal.
5. SMS STOP is now working as expected for ISPs with SMS messaging service enabled.

Bug Fixes:

1. User interface fixes for updating and deleting taxes in the Taxes settings are now added.
2. Accurate payment amount is now displayed in the generated NACHA file for auto-payments instead of zero amounts.
3. Optimization changes added to the loading of the subscriber list.
4. Percent item amounts in the upcoming invoice are now rounded off and calculated consistently.
5. Deleting a non-recurring invoice item no longer displays the options prompt intended for recurring invoice items.
6. Associated package locations of multi-qty packages are now displayed correctly in a newly generated invoice.
7. Save button in the subscriber custom fields are now disabled after saving changes.
8. Clicking on a subscriber custom field calendar no longer resets to today on closing the calendar.

Bug Fixes:

1. Editing the credit memo item amount now updates the amount in the credit memo.
2. Emailing to the ticketing email now consistently creates tickets successfully.
3. When a subscriber is updated, the ticket description being edited no longer reloads intermittently.
4. Internet service password now consistently requires a strong password and restricts disabled characters if the option is enabled.
5. Unused triggers are now completely listed in the To (recipient) field options.
6. Undefined flag error is now fixed on saving BoM in the ticket.

Bug Fixes:

1. Error in generating Usage Report for Internet Service snapshot is now fixed
2. Ticket history logs are now added on updating ticket and sending ticket reply.
3. Include tickets of Deleted Subscribers option and Last App User Technician selected in the filter is now added to Service Desk user preferences.

Bug Fixes:

1. Inventory/Equipment/Assembly tabs on the IRM page can now be clicked.
2. Optimization changes are now added to the Usage Report for Internet Service to avoid DB spikes.

Bug Fixes:

1. .pdf extension is now added when downloading Purchase Order PDF.
2. Error is now fixed when moving an email template with a pipe symbol ( | ) to another folder
3. Subscriber emails that did not receive the mass email caused by unexpected errors are now indicated in the history logs and in the confirmation email sent to the ISP.
4. Number of Lines field is now displayed when selecting an Avalara Bundled TS pair greater than 20,000.

Improvement:

1. FCC Broadband Facts displayed in vPortal is now updated with the new formatting requirements.
2. FRN can now be saved in the My Visp settings to generate a unique package identifier for packages.

Bug Fixes:

1. Adding of negative custom item to the credit memo items no longer displays a blank error.
2. Total Due amount of the invoice in Visp app is now consistent with the PDF view.
3. Optimization changes added in loading the Add New Subnet form in the IP Management settings.
4. Optimization changes and loading effect is now applied to the Devices area under subscriber internet devices.
5. Random offline status error on login is now fixed.

Bug Fixes

1. Users can now select the Last x month options in the View Statement window properly.
2. Statement Date in PDF no longer looks funky when the username is long.
3. Summary field is no longer required for Ticket Type settings.
4. Custom package pricing is now considered in the Install Revenue Projection Report.
5. Advertised Upstream Bandwidth now correctly displays the upload speed of the package in the FCC 477 – Fixed Broadband Subscription report.

Bug Fixes:

1. Deactivating a merchant in Payment Gateway settings can now be saved without errors.
2. Posting an eCheck payment no longer displays an error for NACHA merchant.
3. “Specified number of days after invoice generation, if Past Due” auto-suspend option is now available for both Fixed and Flexible billing. Moreover, the tooltip for this option has been moved to the “After specified number of inactive days” option.
4. “Saving negative total amount is not allowed” message is now shown when deleting an item which makes the the invoice negative.
5. Removing of a reversal credit memo history log is now displayed correctly in the subscriber logs.
6. New signup email to ISP now displays “Visp app” instead of “Ultimate Box Office Billing and Automation software”.
7. Password reset email sent from the Visp app now displays the correct link expiry.

Bug Fixes:

1. Optimization changes are now applied to the loading of the subscriber list.
2. Duplicate custom field names are now restricted.
3. NACHA files should now be generated consistently for auto-payments.
4. Subscriber auto-payments for NACHA merchant are now queued and posted consistently.
5. Upcoming invoice now considers billing cycle changes of a subscriber applied to the next invoice.
6. Timezone formatting no longer causes funky issues in setting invoice dates.
7. Consistent warning is now displayed after setting an invoice date later than its start term.
8. Service Contact details in the ticket can no longer be saved if required fields are missing.
9. Clicking on other areas of the ticket no longer crashes the app while a new task is still being added.
10. Unsaved ticket task comment is now reset on clicking the Restore button.

Bug Fixes:

1. Checking the Recurring checkbox after adding a non-recurring custom item to an upcoming invoice can now be saved.
2. Equipment Radio MAC with colons is now searchable via Subscribers Search.
3. Updating Radio MAC now updates the Mac Address of the Subscribers table for ISPs with IRM enabled.
4. IPAM now uses description for Access Controller dropdown when IRM is enabled for the ISP.
5. Prompt is now displayed on sending to empty filtered subs.

Bug Fixes:

1. Updating Hotspot password now updates consistently.
2. Reactivating a hotspot service no longer displays as an expired account.
3. Suspending a package now updates the subscriber’s status in the Subscribers table without delays.
4. Internet service is no longer activated if “Activate the package services” is unchecked on subscriber signup.
5. PlugNPay error message from merchant is now displayed correctly.
6. Modifying the NACHA payment gateway settings no longer resets customers’ autopay.
7. Error on updating a Custom item without an associated auto-suspend package is now fixed.
8. Credit memo PDF is now retrieved correctly if the credit memo item is empty.
9. Subscribers of ISPs with Stripe merchant enabled can now update their card details in vPortal.

Bug Fixes:

1. Ticket Kanban view no longer follows the Status filter preferences selected in the Ticket List view.
2. Adding an existing negative custom line item no longer displays “Negative invoice not allowed” if it zeroes out the invoice.

Bug Fixes:

1. Error on adding eCheck Account number is now fixed.
2. Users are now able to bill tag-along items to a parent account.
3. Prorate charge is now billable to parent without errors.
4. Service Desk filtered count now displays consistently even when changing page numbers.
5. Due date picker is now visible again in CUSTOM invoices
6. Invoicing a package with a backdated bill start date is now restored.
7. Billing new packages with same term no longer creates separate invoices.
8. Service checkbox is now enabled when adding new package.

Improvement:

1. Zero touch implementation is now available for ISPs using Authorize.net if enabled.

Improvements:

1. Auto-bad debt write-off option is now available when a subscriber is deleted/deactivated.
2. Users are now able to set Invoice Dates for manual invoicing.
3. “Show only errors” option is now available in the Subscribers table that filters the table for those subscribers with incomplete or invalid data in one of their fields.
4. Icon gap alignments and colors are now standardized throughout the Visp app.

Bug Fixes:

1. Removing services in the package settings now has a more consistent behavior.
2. Updating a ticket’s “Type” value no longer clears other fields.
3. FEE-type items added to subscribers are now available in the Credit Memo items options.

Bug Fixes:

1. Prorate term and charge of custom items are now displayed correctly in the upcoming invoice.
2. After selecting a filter in the Search and clicking the Message button, a prompt to overwrite the filter is now displayed on selecting an SMS template with a saved filter.
3. Optimization is now applied to the Revenue dashboard widget.

Bug Fixes:

1. Deactivating an internet service no longer causes errors in the IP Pool settings.
2. Email addresses of the selected subscriber and ISPs are now auto-populated correctly in the Email Subscriber To and From fields, respectively.
3. Reset password links should now work for multiple ISPs with a shared vportal login page.

Bug Fixes:

1. The subscriber’s response to the ticket message now gets sent correctly, regardless of whether the auto-responder is turned on or off.
2. Success message is now displayed on ticket creation.
3. Phone number is now editable in the main table if inline editing is enabled.
4. Unresponsive areas in the message template are now fixed.
5. Metadata fields are now displayed in the equipment view for IRM-enabled ISPs.

Minor Improvement:

1. State column is now added to the Average Revenue per User Report and Sales Tax Liability Report.

Bug Fixes:

1. Null error is now fixed on saving payment details after removing eCheck data
2. Optimization changes applied to Projected Revenue Report snapshot.

Bug Fixes:

1. Add Funds button on sending to printhouse is now clickable if all fields are valid.
2. Percent tag-along items with multiple qty instance is now calculated correctly.
3. Posting a Paypal payment via vPortal now applies parent payment to child payment successfully.
4. Company ID is no longer prepended with 1 if the character count is more than 9 on generating NACHA file.
5. Misleading sentence on subscribers with no email address for confirmation email sent to ISPs is now cleaned up.
6. FCC Voice Subscription now display multiple tract instead of just one tract.
   • Quote symbols are no longer added on exporting FCC Fixed Voice Subscription to CSV.
   • In addition, the Service Type column now displays 1 for Interconnected Voice over IP (VoIP) in the FCC 477 – Fixed Voice Subscription.

Improvement:

1. Option to lock past transactions to prevent editing is now available in Accounting Controls settings.

Bug Fixes:

1. Missing behavior in sending expiring or expired cards trigger is now restored and will work as expected.
2. Optimizations changes applied to legacy equipment.

Bug Fixes:

1. Additional checkers are added to retry connecting with IPPay if payment errors are encountered.
2. Selected filter on sending SMS now retrieves the list of subscribers accurately instead of displaying the “no email” error.
3. Processing a payment in vPortal via PaydUp merchant now correctly displays the merchant’s response.
4. Clicking on Payment Information now displays the page in vPortal for ISPs with Account/billing information hidden.

Bug Fixes:

1. Filtered subscriber list is now displayed on viewing a filter with a large number of Customer ID conditions.
2. Subscriber is now displayed as Archived in both the subscriber list and subscriber dock on archiving a subscriber with the subscriber dock displayed.
3. Expiry Year is now displayed in the Payment details even if the card has already expired. In addition, expired cards can now be removed under the Payment Options of a subscriber.
4. Self-upgrade logic check is now improved in vPortal to avoid invalid errors on clicking Switch to this Package.
5. Option to hide Account and Billing information in vPortal is now available upon request.

Minor Improvement:

1. Custom labels are now supported in vPortal for Contact navigation menu and Contact Fax and Email labels upon request.
2. Cancellation Survey options can now be deleted upon request.

Bug Fixes:

1. Active Scheduled Installs count under the Scheduling dashboard now only counts scheduled tickets with the Onsite: Install ticket type.
2. Missing data in vPortal FCC nutrition label is now displayed.
3. Overlapping Contact Us text in vPortal mobile view is now corrected.
4. Adding a new subscriber card no longer encounters an E00039 error if the card is valid for ISPs with Authorize.net merchant.
5. Updating ‘Allow custom rates’ option in Items settings no longer resets existing custom prices.
6. Access Controller options under Subnet settings now display the name instead of the ID number.
7. Long IP pool name no longer overlaps with the Assigned IPs column under the Subnet Detail list of the IP Management settings.

Minor Improvement:

1. Cancellation Survey options can now be deleted upon request.

Bug Fixes:

1. Custom field calendar picker is no longer cut off from screen in UBO.

Bug Fix:

1. The 4 PM cut-off time is now temporarily removed for the NACHA File Generator.
2. Tag-along items, setup after packages were already added to the subscribers, are now invoiced properly.

Bug Fixes:

1. Downloading NACHA zip file should now consistently generate and retrieve the correct payment files.
2. Auto-pay for NACHA processor is now improved to process faster, to retrieve the latest subscriber balance correctly, and to avoid missing &duplicate payments posting.
3. NACHA File Generator now displays subscriber payments individually per row instead of grouping payment amount by subscriber.

Minor Improvement:

1. Optimizations are now applied in loading data for the IP Address Management settings.
2. Grand Total is now available in the Install Revenue Projection Report.

Bug Fixes:

1. Missing tax calculation is now restored in the Cash Flow Report.
2. Missing history log on generated file for NACHA is now added for payments posted via auto-pay.
3. Zero count is now displayed in the Scheduled dashboard if ISP has no available tickets instead of a null label.
4. Terms of Service link is now displayed on the vPortal signup page for newly created ISPs.

Bug Fixes:

1. Selecting “Apply changes now, reverse charges for ALL unused days, and create new invoice“ now generates an invoice correctly based on the updated billing settings.
2. Users who have the Add Packages user right disabled can no longer click on the Add Package button in the subscriber view and Add package/Service button in the subscriber Package/Services view.
3. Missing confirmation email for “Any subs whose invoices got generated” triggered template is now sent to the ISP in bulk.
4. If an email sending failed caused by an SMTP connection failure, an alternate security protocol will be used to retry sending the email.
5. Null errors are now corrected on displaying the Map page.
6. Terms of Service link in Portals settings is now saved successfully.
7. Mail Delivery help file link is now updated to the valid link.

Bug Fixes:

1. Optimization changes are now added to the Service Desk table.
2. Adding a package to a subscriber now considers the user restriction settings of its package item.
3. Tax is now applied correctly for multiple percent-based items source.
4. Child payment is now added on posting payment via the Receive Payment popup.
5. “Field is null” error is now fixed on updating eCheck data by removing the existing eCheck details and re-adding new eCheck details.
6. Removing the last device of a subscriber no longer displays the “Op is not defined” error.
7. SMS and Customer Portal Message options are now removed for triggered templates since it is not yet supported.
8. Enable Inline Editing option for table is now disabled if no applicable column is displayed.
9. Enable Flexible billing options label and tooltip under Invoicing settings is now corrected.
10. Tooltip containing the log content is now available for subscriber logs.
11. The tooltip on adding attachments on Add New Ticket now displays “Ticket needs to be added before uploading attachments.” instead of “This feature is restricted for your account.”.
12. “The following usernames did not have valid email addresses” label is no longer added in the confirmation email sent to ISPs if nothing is listed.

Bug Fixes:

1. Message window is now displayed properly on clicking Email/Message from the payment window.
2. Amount values are now aligned correctly in the Balance column under Transactions table.
3. Delegated-IPv6-Prefix-Pool custom attributes are now supported in the Network Authentication Settings under Packages settings.
4. The Save button in Subscriber Packages/Services view is now displayed properly for mobile.
5. Location ID field under Packages settings is now longer.
6. Adding or updating a card is now saving newly generated tokens consistently for subscribers of ISPs using Authorize.net merchant.

Bug Fix:

1. Sending to All Subscribers is now improved to retrieve subscribers correctly.

Bug Fixes:

1. Percentage-based item amount is now calculated correctly in the subscriber’s invoice if the item is added separately from the package.
2. Default appointment duration is now applied correctly in the initial Add Ticket view.
3. 30 or 31, depending on the selected month, are no longer considered invalid for hotspot service dates.
4. Adding or updating a device for a Hotspot service no longer causes service dates to change.
5. ID label is now added beside the customer ID in vPortal.
6. App User and source for vPortal login history in the subscriber log is now added correctly.
7. Minor optimization for the subscriber count query is now applied.

Improvement:

1. NACHA File Generator now displays the cut-off times and is now more consistent in the NACHA files exported and downloaded.
2. eCheck payment is now included in the NACHA file for subscribers who had their eCheck removed.
3. A NACHA file should now be generated every 4 PM on the current day.
4. Missing Revenue Per Access Controller Report is now available in IRM.
5. Payment Intents API is now supported for ISPs with non-SCA Stripe merchant.

Bug Fixes:

1. When removing an inventory item from equipment assigned to a subscriber, the inventory item’s location no longer points to the subscriber.
2. Location for unlinked PtP equipment can now be updated.
3. Several mobile view issues are now corrected.
4. Font size in the company header for PDF is now increased from 34px to 42px.
5. Setting package setup fee to 0.00 in UBO now updates the setup fee item correctly.
6. Deleted tickets are no longer included in the Install Revenue Projection Report.

Bug Fixes:

1. Error on moving service to another package is now fixed if the service is not viewed.
2. Delete card confirmation is no longer cut off in vPortal.

Bug Fix:

1. Changes for Google and Facebook login are now reverted until further notice.

Improvement:

1. Login via Google and Facebook is now available. User account integration needs to be set up to start.

   • In addition, enabling Multi-Factor Authentication (MFA) and Email Login notifications options are now available under Visp settings.

Bug Fixes:

1. Show FCC Broadband Facts labels option can now be updated even if signup is disabled for the ISP.
2. Updating the RPM Package Config ID to blank is now saved correctly.
3. Y and N are now the values for the Paper Invoice column and filter option.
4. Inactive packages set to bill on invoice day are no longer billed if ISP is set not to invoice inactive future-billed packages.

Bug Fixes:

1. Viewing a payment posted via PaydUp merchant in UBO no longer dislays an error prompt.
2. Colons and parenthesis symbols are now accepted in Address fields under the subscriber information.
3. Inactive packages set to bill on invoice day are no longer billed if ISP is set not to invoice inactive future-billed packages.

Minor Improvement:

1. 608 to 610 options are now available in the RPM Package Config ID options list.

Bug Fixes:

1. Filtered Service Desk list is now exported correctly to CSV.
2. Upcoming invoice items now follow changes in the subscriber’s tax setting.
3. Error on saving blank IPPay terminal ID for an inactive merchant is now fixed.
4. Missing invoice breakdown is now displayed in vportal signup for ISPs with activated PaydUp merchant.
5. Package name is now correctly displayed on the FCC nutrition labels of the vPortal Upgrade page.
6. Pay & SignUP button for captive vportal is now working as expected.
7. “Check balance” SMS auto-response now returns the active subscriber’s balance if the number matches both an active and prospect subscriber.

Bug Fixes:

1. Error displayed after clicking on the searched word is now fixed.
2. Details column is now included in exporting Custom Notes Report to CSV.
3. Unsaved changes prompt on updating Options settings of an item no longer displays if all changes are saved successfully.
4. Error that prevents going to the “Create an Online Account” portion of the vPortal signup is now fixed.

Bug Fixes:

1. Next invoice date displayed for the next term on adding a package now displays the next future invoice date correctly instead of a date that has already passed.
2. Multi MAC of Internet devices are now displayed correctly in the Subscribed Packages in Ticket Summary.
3. Ambiguous column ‘customer_id’ error on querying tickets is now fixed.
4. filtrd.push not a function error on Edit Internet Device is now fixed.
5. undefined e.values.linked_equipment error on adding Internet device is now fixed.
6. Snapshot settings are now removed for the NACHA File Generator since it is not supported.

Bug Fix:

1. vPortal payments posted via NACHA merchant are now retrieved correctly in the NACHA File Generator.

Minor Improvement:

1. Adding ticket tasks now adds the history log to the ticket activity instead of the general ISP logs.

Bug Fixes:

1. Custom pricing is now retained on reactivating a hibernated package that has yet to start billing.
2. Tickets assigned to deactivated users are now displayed in the Unassigned technician filtered list in Service Desk.
3. Code cleanup is now done to lessen the random auto-reloading in Service Desk.
4. Sending mass email to All Subscribers now retrieves subscribers more accurately.

Bug Fixes:

1. Card input error for vPortal top-up is now corrected for ISPs using the PaydUp merchant.
2. Topup invoice is now generated on successful topup payment for ISPs using the PaydUp merchant.
3. New Credit Memo option is now correctly connected to the Post Credit/Debit Memos user right.
4. Colons and parenthesis symbols are now accepted in Address fields under the subscriber information.
5. “Cannot read property ‘forEach’ of null” error on loading of available equipment for subscriber assignment.
6. Clicking the Download button under the vPortal FCC Broadband Facts now generates a CSV file for download.

Improvement:

1. Access Points Report is now available under the Equipment category.
2. Equipment merge fields for ticket templates are now supported for IRM-enabled ISPs.
3. Authentication by serial number is now supported, where serial number alone can be used for RADIUS authentication of devices without the need to input a username/password.
4. FCC Labels are now available for display in the vPortal online sign-up and account manager if the setting is enabled.
5. Options for adding an item under a Credit Memo now only displays existing items assigned to the subscriber.
6. eCheck Payments via NACHA report is now renamed to NACHA File Generator.
   • NACHA report now displays the current day as the default date range instead of the current month.
   • Last File Generated column in the report now replaces the Processed column in the NACHA generator.
7. Subscriber logs are now added with the NACHA file name once it is generated for the subscriber payment.

Bug Fixes:

1. Searching for any MAC Address under an equipment now displays results on assigning equipment to a subscriber.
2. If Agent-Remote-Id is identified as a MAC address, RADIUS now considers the authentication as Option82 instead of a Serial number authentication.
3. Time computation for DHCP usage report is now calculated correctly.
4. Zero purchase price no longer causes an error on adding IRM inventory.
5. Confusing credit memo Create New and Cancel behaviors are now corrected.
6. Successful adding of credit memo now displays success labels correctly.
7. UI issues in Settings with alignment and editable display for uneditable fields are now fixed.
8. Some mobile issues are now corrected for the Dashboard page.
9. Confusing UI behaviors with Service Desk buttons are now corrected.
10. Adding a new ticket no longer resets the Technician filter selected for Service Desk page.
11. Searching for subscribers now displays a more accurate result.
12. Posting an eCheck payment via NACHA now saves the Account Number view correctly.
13. “Include deleted subscribers” option is now detected correctly in the Income By Account Report.
14. Paper invoice threshold comparison is now updated from less than or equal to the subscriber balance to only less than the subscriber balance.
15. Amount due in signup is now displayed correctly for packages with the apostrophe(‘) symbol.

Bug Fixes:

1. Bill lat and long are now used to set Avalara Tax if the billing address is undetected.
2. Tax error in QBO sync is now fixed.
3. Site error in generating snapshot for Usage Report is now fixed.
4. Active Scheduled count in Dashboard is now consistent with the Tickets reports where tickets of deleted subscribers are no longer included in the count.

Minor Improvement:

1. Current Status column is now added in the Subscriber with Recurring Line Items Report.

Bug Fix:

1. Items without assigned account codes in the Income By Account Report now displays invoice items even if their main item is already deleted via settings.

Bug Fixes:

1. Sending to All Subscribers no longer displays the “subscriber has no Billing/Technical/Marketing email” error if existing subscribers have saved email addresses.
2. Select/Deselect All is now working as expected on Transfer IRM Equipment under Infrastructure Locations for those with disabled rows.
3. “MESSAGE.integrations” error is now fixed on activating messaging service.
4. Suspended alert notice in vPortal is now displayed only if DHCP setting is enabled.
5. Adding a new subscriber no longer has a display delay on checking in the Subscribers table.
6. Voided invoices are no longer displayed in the Statement PDF access via the Visp app which is consistent with the behavior in UBO.

Bug Fixes:

1. TypeError issues on updating data in several areas in the app are now fixed.
2. Clicking on a custom invoice item, with the enabled editable setting, now displays an editable field for description and price.
3. Invalid Date Format error on adding a new item is now fixed.
4. mac_address schema TypeError on saving IP address in Internet devices is now fixed.
5. Transferring IRM equipment to another location is now saved properly.

Bug Fix:

1. Expected type int error on adding or updating equipment data for ISPs with enabled IRM is now fixed.

Bug Fix:

1. Deleting a subscriber or selecting an auto-delete option now displays reminders that match the selected equipment global setting.

Bug Fixes:

1. “Automatically unsuspend” checkbox option is now added to the subscriber history log on posting a payment for a suspended subscriber.
2. Null first name error on viewing an infrastructure location is now fixed for ISPs with IRM enabled.
3. Error on adding a new custom item to an upcoming invoice is now fixed.
4. Tab character in zip code is now trimmed on populating ticket address to avoid errors on saving the ticket.
5. Time changes for mass email template schedule are now saved correctly.
6. Date and time view is now correctly displayed for periods with daylight savings on and off.
7. Updating a password of an activated email service in vPortal is now saved correctly.

Bug Fixes:

1. Email to reset password is no longer sent on first package activation if the “Any subscriber whose package is first activated” trigger is disabled.
2. Report access in Visp app is no longer connected to the Edit ISP Information user right.
3. Removing the selected automation option of a FEE item can now be saved successfully.
4. FCC subscription now supports low speed with decimals.
5. The effective date shown in the generated NACHA file will be one business day (instead of eight days) from the payment posting date.

Minor Improvement:

1. Payment Method column is now available in the Payment Distribution Report.

Bug Fixes:

1. Deleting a ticket now syncs to different instances of the Visp app.
2. Adding a child IRM equipment no longer displays a network error.
3. February charges are now generated correctly for subscribers with invoice day set to Last and term start day set to 28.
4. Missing behavior to not create an invoice on signup is now restored if the “invoice package on signup” setting is not enabled.

Minor Improvement:

1. Optimization is now added to load email template list faster under the Email Templates option on right-clicking a subscriber.

Bug Fixes:

1. Updating a zip/postal code of a subscriber with errors in equipment address now allows saving.
2. Date custom field is now saved in YYYY-MM-DD format, similar to Visp app, to allow proper sorting.
3. Entering a credit card in the Receive Payment is now disabled in UBO for ISPs using the PaydUp gateway.

Improvement:

1. Automatic sending of reset password is now removed on activating the first package. In addition, “Any Subscriber whose package is first activated” trigger is now available which if activated, will now send an email template on the first activation of a subscribed package.

Bug Fix:

1. Recurring line items should now be generated correctly after changing the billing cycle.

Bug Fixes:

1. Entering a symbol for Source Details now displays a validation error on adding/updating a subscriber.
2. Ticket details are now displayed without errors in vPortal.
3. Tax setting changes can now be saved when entering a tax criteria value that is not in the suggested options.
4. Error is now fixed on clicking on IP Management settings without clicking on other settings.
5. Last under any billing days column is now displayed correctly on exporting the Subscribers table to CSV.
6. Undefined Template name error on saving triggered template changes is now fixed.

Bug Fixes:

1. Random 403 error causing new signups to not create subscribers is now fixed.
2. Duplicate error is now fixed on adding a new IRM infrastructure location with the same name as a deleted location.

Bug Fixes:

1. Access Controller query that is causing high memory usage is now optimized.
2. Default values are now added for map variables to avoid errors accessing the Map page.
3. Blank Automation Profile no longer causes an error on adding new Inventory Profile.
4. Recently saved template name change no longer reverts to the previous name on updating the message template.
5. Blank email address in NACHA notification settings no longer allows saving.
6. Typing in the comment area of the NPS no longer randomly exits the comment box.
7. Additional checkers are now integrated into the connection between vPortal and Stripe to smoothly post a successful payment.
8. Delete button is now displayed consistently in the prompt on removing a card in vPortal.
9. Payments to the child accounts are now considered in the Accounts Receivable Aging Report.

Bug Fixes:

1. Default date descending sorting order for history logs is now restored.
2. Uncommon error that displays on deleting an item to zero invoice is now fixed.
3. Access Controller in the Subscribers table now matches the data correctly in the Internet Device for ISPs with IRM enabled.

Bug Fix:

1. Profile description is now displayed correctly in the coverage map image for ISPs with IRM disabled.

Bug Fixes:

1. For multi-ISP users, switching of ISPs is now working in mobile view.
2. Tooltip for docked items now displays text accordingly instead of the constant “10” text.
3. “Infrastructure” header is now labeled correctly in the docked item.
4. Profile description is now displayed correctly in the coverage map image for IRM-enabled ISPs.
5. Truncated data in the equipment view for IRM is now displayed fully either via a tooltip or area adjustment.
6. Sub-locations for IRM can now be removed if no equipment is assigned.

Bug Fixes:

1. Syntax error is now fixed on unassigning an LTE CPE not linked to an LTE SIM for IRM.
2. Status filter condition now displays results consistently for existing filters.

Bug Fix:

1. Delete and Bill To options are now enabled if Edit Open Invoices/Quotes right is checked for items in an upcoming invoice.

Bug Fixes:

1. Delete and Bill To options for an invoice item are now disabled, depending on invoice status, if “Edit Open Invoices/Quotes” or “Edit Closed Invoices user rights” are unchecked.
2. Invoice details are now displayed on viewing a selected invoice even with an Avalara error.
3. For multi-merchant ISPs, PaydUp is now detected as a merchant option on Add/Edit Card in Post Payment.

Bug Fixes:

1. Filter with card expiry conditions now filters the Subscribers table correctly. In addition, MM/yyyy and yyyy.MM formats are accepted as values for card expiry filter condition.
2. Tickets created via UBO are now synced to Visp.
3. IRM menu in the sidebar is now displayed based on the enabled modern user rights of the logged-in user.

Bug Fixes:

1. NACHA notify field in settings no longer adds a duplicate entry after adding and saving the form.
2. eCheck payments posted via NACHA merchant now displays eCheck, instead of Other, as the payment method in the payment view and history logs.
3. Users are now able to manually generate NACHA files from NACHA payments.
4. Auto-pay for NACHA no longer processes payment for non-autopay subscribers.

Minor Improvement:

1. App User Rights report is now available under the Others category. It displays which legacy rights are enabled or disabled for a user.

Bug Fixes:

1. Billing History Report now uses the Customer ID in grouping instead of username.
2. vPortal link is now used for the Account Manager link in upgrade email sent to subscribers.
3. undefined invoiceTaxBreakdown error is now fixed on viewing invoices with more than hundreds amount.
4. API access for deleted ISPs is now restricted.

Bug Fixes:

1. Loading cursor is now displayed when the subscriber list is still being filtered on updating the filter conditions.
2. Selecting AND or OR in the filter window no longer reloads the list if there are no changes to the selected option.

Minor Improvement:

1. Maximum option for number of auto-pay retry times is now increased from 6 to 15.
2. Option for SmartSession timeout is now available on request.

Bug Fix:

1. undefined down_speed error on generating FCC is now fixed.

Bug Fixes:

1. Error in displaying the PDF view for invoices in vPortal is now fixed.
2. Missing Invoice details in vPortal Invoice View are now restored.
3. Error with Avalara is now fixed on viewing an upcoming invoice.

Minor Improvement:

1. Expiry Date column is now available in the Subscribers with Recurring Line Items Report.

Bug Fixes:

1. Blank option is now available for the Account dropdown for items in settings.
2. Setting a bill start date for a package that falls on the invoice day of a subscriber no longer generates the package item twice.
3. Sending of SMS template to subscribers is now optimized.
4. Several IP Management fixes are now posted.

Minor Improvement:

1. Improvements in service desk loading is now posted.

Bug Fixes:

1. Searching for MAC Address without colons now displays a result in the Add Equipment list for the subscriber.
2. Blank error on entering a new card on posting payment is now fixed.
3. Network error on saving scheduled action is now fixed.
4. Network error on saving a new template to a selected folder is now fixed.
5. Recurring flat rate for item setup in settings can now be saved.
6. Check for Service in vPortal signup now returns accurate coverage status on searching for an address within an AP range.
7. Cancel and close button are now working correctly on the Add new IP Pool window accessed via Edit Subnet under IP Management settings.

Improvement:

1. Purchase Order for IRM only gets emailed to a Vendor when the status is set to Ordered or Canceled.
2. Eye icon is now available for most password fields to toggle the typing display of text.
3. Option to delete IRM equipment from the Infrastructure Location is now available. The option will follow the deletion rules of the equipment.

Bug Fixes:

1. Invalid address error on clicking the ticket address pin is now fixed.
2. Totals for ISP Site Equipment Report are now included in the CSV export for ISPs with IRM enabled.
3. Missing identifier for newly added IRM equipment is now displayed correctly in the Map and Site Location list of equipment.
4. Funky issues in reports with equipment columns are now fixed for ISPs with IRM enabled.
5. Save is no longer clickable on adding a new IRM inventory without a serial number in the Add Inventory form.
6. Docked equipment are now highlighted in the table for IRM.

Bug Fixes:

1. Clicking on the eye icon no longer changes the mail subject to “Aland Islands”.
2. Missing asterisk is now added to indicate the required field for Routing No. on activating the NACHA merchant.
3. Adding a new Source option no longer sets the option as the default value for all subscribers who did not add any Source data.

Bug Fixes:

1. Changing subscriber tax no longer updates tax of non-taxable custom items.
2. Sending an email template is now working as expected and is no longer detected as sending an SMS.
3. Error on unassigning equipment is now fixed for ISPs who have IRM disabled.
4. Null email address error on activating a first package is now fixed.
5. In addition to the response text, PaydUp response code for approved transactions is now also checked on posting credit card payment.

Improvement:

1. Bulk equipment update is now available for IRM.
2. Option to download PDF for Purchase Order is now available for IRM.
3. Option is now available for the ISP to request a detailed break up or summary against bundled TS pair requests for Avalara.

Bug Fixes:

1. Creating a prospect no longer automatically sends a password reset email. Password reset email is now sent on package activation.
2. When clicking Message in the filter, the filter is now used on sending SMS without saving the template.
3. Several UI fixes for IRM are now posted to live.

Bug Fixes:

1. Error is now fixed on updating the email address of a subscriber for an ISP with RPM integration enabled.
2. Error is now fixed on sending an email template to a filter with a “within last x” condition.
3. PaydUp Approved response on auto-pay should now post payment correctly.

Bug Fix:

1. Error accessing Visp app in IOS devices is now fixed.

Bug Fixes:

1. Searching for Customer ID is now working as expected both in the main table and the ticket subscriber search.
2. Missing subscriber information in vPortal is now displaying correctly.
3. Source Details dropdown is no longer disabled if 0 is detected as a detail option on selecting a Source.
4. Timezone issue for Next Invoice Date is now fixed in the Projected Revenue Report
5. For ISPs with PaydUp as merchant, missing PaydUp Vault ID and Billing ID is now saved correctly for subscribers who signed up without making payment.
6. Token checkbox for echeck is now disabled if NACHA is set for processing eCheck payments of the subscriber.
7. Search for subscriber details is now working as expected. – Posted earlier Dec 5, 2022 8:31 AM PST
   

Minor Improvement:

1. Customer ID column is now available in the Assigned CPE Report.
2. Account Description column is now available in the Income By Account Report

Bug Fixes:

1. Payments processed via Stripe on vPortal are now posted as expected after the subscriber completes the authentication in the SCA page.
2. Blank eCheck type no longer causes an issue on posting eCheck payments.
3. Subscribers for UK ISPs are now displayed correctly for the New User Report.

Minor Improvement:

1. Standard decimal places for tax breakdown is now increased to a maximum of 6 digits.
2. Revenue Dashboard widget is now optimized to display data a little bit faster.
3. ID column is now removed from the Chart of Accounts to avoid confusion. In addition, Account ID column is now removed from the Income By Account Report.

Bug Fixes:

1. Address search in Ticket Service Contact is now similar to the address search on adding a new subscriber.
2. Email addresses added from TowerCoverage signups are now synced correctly.

Improvement:

1. NACHA trigger and report changes:
   • Nacha runs on autopay days and creates the report for download in the reports section.
   • Manual file generation is now removed from NACHA Report.
   • Report now only shows subscribers that have posted a payment via NACHA within the date range.
   • Option to download NACHA-generated files is now available for the specified dates.
   • Subscribers who have ACH and pay through a NACHA file are now batched to run the same day the payments are made.
   • eCheck Subscribers via NACHA (Date Bound) is now under Billing report category.
2. If Zip code option is enabled on payment, zip code support for Payment Express, Oriental Bank, and PlugNPay is now available.
3. Option to minimize Mail dock is now available.

Bug Fixes:

1. Deleted subscriber should no longer receive internet service.
2. Funky display for week view in ticket calendar for mobile is now fixed.
3. Minor UI fixes are now released.

Bug Fix:

1. | symbol in the email template no longer causes errors on renaming a template.

Minor Improvement:

1. Rate column is now added in Subscribers with Paper Invoice Enabled Report.

Bug Fixes:

1. Deleting a Hibernation Fee no longer shows the tag-along item prompt.
2. Equipment description is now displayed on the equipment list under the Subscribers dock for non-IRM enabled ISPs, similar to UBO.
3. Duplicate username error is now displayed when adding a user with a username that already exists.
4. x button in IRM search now clears the search results.
5. Error on loading ISP Site Location report is now fixed for IRM-enabled ISPs.

Improvement:

1. Invoices with negative total amount can no longer be saved.
2. Source and Source Details fields are now available in the Add Subscriber if the Marketing survey is enabled.
3. Ticket View editor buttons are now replaced with OK and Cancel.
4. Name field in Inventory and Equipment is now removed for ISPs with IRM enabled.
5. IRM is now partially optimized for ISPs with large data set.

Bug Fixes:

1. Daylight savings time issue with tickets is now fixed.
2. Bill To indicator is now displayed for custom items.
3. Bill To setup in the prorate item is now indicated in the custom item instance of the child account’s upcoming invoice.
4. Selected Emails radio button is now displayed correctly in the Upgrade Options under vPortal Internet Service settings.

Bug Fixes:

1. Adding a package with multiple tag-along items no longer causes multiple setup fees to be added.
2. Include service term dates option under Accounting Controls settings is now saved correctly.
3. Long item description is now wrapped so that it does not cut off the item price columns in the Packages & Invoices view.
4. Missing history on updating or saving report snapshot settings is now restored.
5. Assigned CPE Report is now loading data correctly for ISPs with IRM enabled.

Bug Fixes:

1. Grace option subscriber setting is now displayed correctly in Visp, similar to UBO.
2. Unnecessary text in the cancellation survey prompt is now removed.
3. History log is now added on sending SMS to subscribers.

Improvement:

1. Bing option is now available for Address Lookup API under Mapping settings. Only available in IRM.
2. Re-assignment back to an Infrastructure Location in IRM is now available for equipment assigned to a subscriber.

Bug Fixes:

1. Service desk count now matches the filtered results.
2. Outdated changes in Google Calendar are no longer synced to tickets.
3. When deleting one package from packages that are that grouped into one single item, the quantity in the upcoming invoice is now updated after removing the package
4. UI fixes were posted for different areas in the app including overlapping error messages, inconsistent layout, and label typos.

Bug Fixes:

1. Portal message can no longer be activated if the expiry date is expired.
2. History logs are now added to the ISP Logs when a portal message is auto-started, auto-expired, manually activated, or manually expired.
3. Subscribers can now be archived for ISPs with IP pool setup issues.
4. Save As for the ticket template no longer saves blank details for the newly created ticket template.
5. Error on merged tickets that prevents saving of ticket updates successfully is now fixed.

Improvement:

1. If Zip code option is enabled on payment, zip code support for ProPay and PaydUp is now available.

Bug Fixes:

1. Several fixes for new CRM and notification groups are now posted.

Minor Improvement:

1. Predictive text or autocorrect is now disabled in vPortal signup.

Bug Fixes:

1. Payment transaction numbers synced to QBO now have a prefix of AP instead of A which is assigned to invoice transactions.
2. Timezone is now applied correctly to the ticket message reply on receiving the reply.
3. Payments to the child accounts are now considered in the Amount Due report and Amount Due by Package Type report.
4. Negative total signup amount now adds the subscriber correctly if credit card is required.
5. Authorize.net profile is re-created if the record is not found on updating a card.

Minor Improvement:

1. Standard styling for Dock is now applied.
2. Bulk equipment transfer is now improved for easier selection of equipment for IRM-enabled ISPs.

Bug Fixes:

1. Qualify in Map Quick Check using coordinates no longer crashes.
2. Cannot read property ‘id’ of undefined error on viewing Transactions is now fixed.
3. Error on sending a ticket for CRM-enabled ISPS is now fixed.
4. Creating purchase order is now disabled if without a Vendor.
5. Invoice number search is now working correctly again in Visp.
6. Typing in the search field is now more consistent in the multi-brand search field.

Bug Fixes:

1. Additional checker is now added to avoid duplicate posting of payment using the same card and amount in vPortal.
2. Updating the user password in User settings no longer displays the “Missing current password” error and now successfully saves the modified password if both passwords match.
3. Deactivate button for TV service is now clickable if no changes need to be updated.
4. Tickets are now displayed consistently in the vPortal if enabled.

Improvements:

1. Invoice action buttons are now moved to the top area of the Packages & Services.
2. Password reset via vPortal is now available on adding a subscriber. On adding a new subscriber:
   • If the subscriber has an email address available, the Password and Verify fields are removed/hidden. After the subscriber is successfully added, a reset password link will be sent to the recorded email address which forwards the subscriber to the reset password page on vPortal when they click it.
   • If the subscriber’s email address is unavailable, the Password and Verify fields will be displayed and the user can choose to force a password reset when the subscriber logs in.
3. The option to require payment on signup is now available under the Package Options setting. By default, the option is checked.
   • If “Require payment on signup” is checked, nothing will change in the current signup.
   • If “Require payment on signup” is unchecked, no payment will be collected on signup.
4. Export to CSV is now available for IRM tables.
5. The tax breakdown for the Avalara tax amount is now grouped per Avalara tax item/category instead of being redundantly listed.
6. Users can now schedule a ticket to a past date (with a prompt to confirm if that’s what they want).

Bug Fixes:

1. Error causing the blinking Transactions view that prevents displaying of the invoice details of a subscriber is now fixed.
2. Current invoice is now viewable in the Packages & Invoices consistently.
3. Random error on sending scheduled emails to filtered subscribers is now fixed.
4. The dialog for the BOM is now displayed on resolving ticket.
5. Authentication options are now removed for AP-type equipment in IRM.
6. Inline editing is now working on the Inventory list for IRM.
7. Several UI fixes are now applied to the Visp app.

Bug Fixes:

1. Searching is now optimized to allow consistent results for different users and pagination settings.
2. Automated fees now follow the correct default tax settings.
3. Recurring invoice will now continue to generate and be sent even if the UBB is down.
4. All Subscribers filter is now retrieved consistently for sending scheduled email templates.

Minor Improvement:

1. Reports now have additional details: a timestamp on when the report was generated and the user who generated the report.
2. Message to use Visp app in generating FCC is now displayed in the FCC report generated in UBO.
3. Package Type column is now added to the Packages that an Account is Subscribed to reports.

Bug Fixes:

1. The Transactions table now highlights the correct invoice based on what’s currently displayed or viewed.
2. Percent-based (tag-along) items are now added to the correct subscriber item based on their item settings.
3. Failed SMS ticket message is now displayed as failed in the Messages tab of the ticket.
4. x button in the map subscriber popup now has a white background color to differentiate it from the popup.
5. Equipment assemblies count in IRM is now displayed correctly.

Minor Improvement:

1. Character limit for the Company ID Number of NACHA is now increased from 9 to 10.
2. Ticket History Report is now available under the Tickets and Schedule category. It will display all ticket activities within a given date range.

Bug Fixes:

1. New custom charge with more than 1 quantity is now grouped similarly to the grouping when adding an existing custom item to an invoice.
2. The IP causing the duplicate error is now displayed in the error message on saving Internet devices.
3. Final refund day is now being considered on refunding a subscriber payment.
4. If invoice day is the same as the day today, the Bill Start Date option for packages now considers next month for the next invoice day.

Minor Improvement:

1. FCC Subscription report is now generated in real-time.
2. Slow query on viewing an invoice with a tag-along item is now optimized.

Bug Fixes:

1. For ISPs with IRM enabled, ISP Site Equipment report now displays the complete list of site equipment and correct totals.
2. Data type options can now be selected on adding new metadata under an Equipment Profile for ISPs with IRM enabled.
3. AP filter condition is now working in search for ISPs with IRM disabled.
4. Updating cards and posting a payment no longer displays a blank error for subscribers with uncommon special characters in their password.

Improvement:

1. If Zip code option is enabled on payment, zip code support for Paypal, Authorize.net, and Elavon is now available.
2. Option to display marker popup on hover or click is now available under the Map tools.
3. Option to close all popups displayed on the Map is now available.
4. Latitude and Longitude fields are now available for updating in the Subscriber Contact Details.
5. The ITEM column is now available for displaying in the PDF invoice, both via the View PDF button and the Mass Mail cron script, if the “Show the ITEM column in the Invoice PDF” option is enabled under the Invoice Defaults setting,
6. When attempting to delete a package with tag-along items, users can now choose what action to take for each tag-along item.
7. When the subscriber uses the STOP/UNSTOP feature of Twilio to subscribe or unsubscribe, this action is now logged in the subscriber’s history.
8. Custom Filter fields now display the custom name of the custom field, if available.
9. Users can now update the Auto-pay Day of the subscriber even if the payment method is non-CC or non-eCheck.

Bug Fixes:

1. DHCP server should now always accept authentications even during accounting spikes.
2. When a user adds a custom item to a quote through Visp, it no longer generates the invoice automatically.
3. The Ticket Types field in the Alerts settings of the ticket type now shows the summary of the ticket type instead of its ID.
4. Archiving a customer now releases the IP in the IP Management list.
5. Add Notes/Tickets Attachments user right is now checked correctly on adding a ticket.
6. The creation, update, and deactivation of the Alias service now works as expected in the Visp app.
7. SMS history log is now added correctly, instead of displaying “email” always.

Bug Fixes:

1. Sending an email to a filter no longer displays “Boolean” error.
2. Dashboard setting no longer crashes on a missing column of the selected custom report.
3. Spelling is now corrected in the prompt that displays on unchecking the separate invoice option for multiple instances of the same package under Package Invoicing settings.

Improvement:

1. Users can now set a customer portal message template to auto-start or auto-expire on a specific date.
2. Users can now manually deactivate a customer portal message.
3. Updates to an active customer portal message are now cascaded to the alerts rows of the template.

Bug Fixes:

1. First invoice of a package is no longer billed on invoice day if the Bill Start Date is set to “On first authentication date”.
2. Assigning a mapping theme from a filter is now working as expected.
3. Bill of materials is now responsive to narrower screens.
4. Mark as read indicator is now removed from the Invoices notification.
5. Message is now displayed in the Dashboard if no widget is enabled.
6. Email address from activated Email service is now uneditable, similar to UBO.
7. Updating the type of equipment profile is now disabled if there are assigned equipment to the profile.
8. SKU field for the Inventory profile is now unique.

Bug Fixes:

1. Service Desk rights are now applied as expected on the app user’s Service Desk/CRM feature access.
2. Adding a new user with live support agent option checked now successfully adds the user successfully.
3. Missing doughnut custom widgets are now displayed on the Dashboard page.
4. Clicking Set Default in the cards list in vPortal Payment information page now correctly updates the default card.
5. & symbol is now displayed correctly in the CSV report export.

Bug Fix:

1. Sending an SMS no longer encounters an invalid error message.

Bug Fixes:

1. Package-type, Equipment-type, and Service-type items are now excluded from the Add Subscriber Item list if the subscriber has an unsupported billing cycle.
2. The upcoming invoice now shows the correct quantity for the package-type item of grouped packages based on the ISP’s package invoicing settings for suspended and inactive packages.
3. Adding a credit card to subscribers of SCA-enabled Stripe ISPs is working as expected.
4. Scheduled mass emails are now sent successfully for templates using filters that contain IRM conditions.
5. Deleting an item in an invoice no longer affects other subscribers.
6. Delay in displaying the saved option is now fixed on checking or unchecking the custom pricing for package option.

Bug Fixes:

1. Sending an email or SMS no longer displays the end of JSON output error for ISPs with activated SMS or Email messaging services.
2. Reactivating a hotspot service via vPortal now works as expected.
3. Additional security measures are now integrated into vPortal.

Improvements:

1. Performance and search optimizations are now implemented into the IRM page.
2. Setting menus are now grouped by category.
3. Subscriber Block Report is now available in the Visp app. Currently, it will only work for ISPs with enabled IRM.

Bug Fixes:

1. Ticket view no longer reloads on clicking in ticket text area.
2. Removing a custom Tax label now displays default “Taxes” label in the invoice PDFs.
3. Adding a new card on posting a payment no longer displays card expiry error unless the card added is expired.
4. Exporting filtered data by searching in reports is now working as expected.
5. Cable Modem Mac Address is now displayed in Add Equipment MAC Address column.
6. Assigned cable Modem is now listed in the assigned equipment list of a subscriber.
7. Boolean IRM data type now displays correctly in the equipment field.
8. ARPU Report Grouped by ISP location now loads without errors for ISPs with IRM enabled.
9. Default colors in map coverage are now displayed correctly.
10. Checkboxes and labels are now aligned correctly in most of the Visp app.
11. “Payment still due this month” under Revenue Dashboard is now relabeled to “Amount due this month”.

Bug Fixes:

1. Removing a custom Tax label now displays the default “Taxes” label in the invoice PDFs.
2. Extra logging is added when an error is encountered on adding cards.

Minor Improvement:

1. If the Other Website is selected in My Visp, the Other website domain is now used in the vPortal emails sent to the ISP.

Bug Fixes:

1. For ISPs with Stripe SCA enabled, card validations are now performed before sending the request to Stripe’s authentication page so expired cards are caught before actual payment processing.
2. Custom tax label is now displayed correctly in vPortal.

Bug Fixes:

1. For ISPs using SCA-enabled Stripe merchant, subscriber creation error after processing a payment in vPortal signup is now fixed.
2. Date error is now fixed in viewing IRM reports in Firefox.
3. Misleading errors in updating card expiry in vPortal are now fixed.

Minor Improvement:

1. Export to CSV in reports now exports all or searched data to CSV without the need to modify the show entries to All. It might still take some time for those with a lot of records. In addition, All option for show entries is now removed.

Bug Fixes:

1. Missing Summary and Ticket ID details are now restored in the Ticket PDF.

Minor Improvement:

1. History log added on adding an item to an existing or an upcoming invoice now contains more details.
2. Address 2 and Source Details are now included in the signup success email send to the ISP if fields are filled out on subscriber signup.
3. Type filters are now available in the Activity Report.

Bug Fixes:

1. When the subscriber’s billing cycle is unsupported by a custom item, the item is now excluded from the list of items that can be added to the subscriber’s invoice.
2. The bill start date is now set correctly for a recurring custom item that gets converted to a non-recurring one within an upcoming invoice.
3. The ticket assignee and schedule now sync properly on using the Sync Tickets button after making changes to the assignee and schedule of the ticket through the Google Calendar.
4. The ticket activity now shows the correct logs, including scenarios wherein the new calendar set for the ticket in Google Calendar is missing a corresponding app user in Visp.
5. Searched value in the Subscribers table no longer resets on changing the status filters.
6. Resized columns no longer reset on searching the subscriber main table.
7. App user is no longer blank for Payments Received Report with a one-day date range.
8. Address search is now improved to return more accurate addresses.
9. Verifying address on signup via Check for Service no longer locks in spinning and now allows user to click on the button to proceed to the next step.
10. Missing * symbol for required fields in signup is now added.

Improvement:

1. Purchase orders in IRM can now be sent automatically on creation to the saved vendor email.
2. Email type label is now displayed in the To field options.
3. FCC Deployment in Visp app is now improved to load data in real-time.
4. Ticket Arrival window and Due dates are now available in the ticket and the ticket type settings.

Bug Fixes:

1. Validation for the password field is now fixed for the My Profile settings.

Bug Fixes:

1. Email from the Independent Email service is now searchable in the Visp app.
2. Posting a payment no longer crashes for ISPs with an activated payment trigger and remote mail server as the mail delivery option.

Bug Fixes:

1. Selecting a suggested address for adding and updating infrastructure no longer crashes the app.
2. Saving updates for infrastructure location no longer displays the Name already exists.” error for unique names.
3. Email from the Independent Email service is now searchable in the Visp app.

Bug Fixes:

1. Zip code validation in vPortal is now improved for mobile phone browsers.
2. Password validation is now applied to the Reset password fields displayed in vPortal.
3. Signup button in vPortal now works as expected for those with only setup fee charges.
4. vPortal logo is no longer stretched on mobile devices.
5. Invalid input syntax for type numeric for Preseem is now fixed
6. Legacy user rights toggle is now working as expected.

Bug Fixes:

1. The spinning circle experienced by some users on signup is now fixed.
2. HTML format in merge fields is now cleaned up to display correctly on viewing a ticket.

Improvements:

1. Standard styling for Mail, Equipment, and IRM is now applied.
2. PaydUp merchant gateway is now available.
3. Invoice numbers are now available for search in the Subscribers table.
4. Vendor and Attributes for Network Authentication are now updated to dropdowns instead of fields.

Bug Fixes:

1. Site Location and Access Controller are now uneditable if there are Assigned IPs.
2. Smart session settings are now removed for AP-type equipment. It is only available for Router-type equipment.
3. Location search is now working in the Equipment tab.
4. Default ticket attachment labels are now generated correctly on adding a new ticket.
5. PDF and Zip file types can now be upload as ticket attachments.
6. Active filter buttons now have more contrast in the Subscribers table.
7. Clicking View All in Notifications now redirects to the Notifications page.
8. SMTP error details are now included in the history logs if sending email encountered errors via remote mail server.
9. The quantity of grouped packages is now updated correctly when merged via the invoicing script.
10. Invalid input syntax for type integer error for Preseem is now fixed

Bug Fixes:

1. Recently Opened reports list is now updated on opening reports via Visp app.
2. New line formatting is now retained in the SMS that is received by the subscriber.
3. Reactivating a package now generates the correct invoice item where it is linked to the package that was reactivated.
4. Date column in Logs now includes the current year and can now be sorted correctly.
5. Clicking Logs under Subscribers now displays default sorting for the Date Added column in descending order.
6. Fetching of ticket address coordinates is now moved from clicking on the ticket to only clicking the ticket address pin.
7. Clicking on the ticket address pin now docks the ticket on redirecting to the Map page.
8. Preventive measures are now added to the WiFi Capture page to prevent duplicate payment transactions

Minor Improvement:

1. Searching for Custom Field 1 to 4 now returns a subscriber when searching via the Receive Payment popup.

Bug Fixes:

1. Funky behavior where searching does not return any results is now fixed.
2. The prorated-term item of a recurring custom item now displays the correct date.
3. Popup glitch on resolving a ticket is now removed.
4. Payment distribution is now more accurate to prevent distribution to other subscribers.
5. Incorrect spelling for subscriber label in User rights and Invoicing settings is now corrected.

Bug Fixes:

1. Subscriber is now unsuspended after payment if the “Automatically unsuspend” option is checked, even if the payment’s date is back-dated, as long as the resulting balance due allows for automatic unsuspension.
2. Signup amount is no longer accepted if paid below the total amount due.
3. ISP timezone is now applied correctly to the created date detail added in the ticket content of an auto-generated ticket from email
4. ISP timezone is now applied to the Date Created column of the Outbound Deposit Report for newly created reports.
5. Account column is no longer required on saving a deposit report.
6. Check is now the default payment method on adding new subscribers, similar to UBO.
7. Searching email in the Subscribers table now returns the subscriber that matches the email.
8. Deleting a filter in the Visp app now adds an ISP history log and no longer deletes a filter that is being used in a mass email template.
9. Sending of mass email is now skipped if the To filter is not found.

Improvement:

1. Clicking on a subscriber address pin in the ticket service contact now redirects to the subscriber’s pin on the map page.
2. IRM Purchase Order report is now available under Reports list under Equipment category.
3. Users can now setup vPortal alert banner templates in the Messaging Templates and have them displayed in the vPortal for multiple subscribers. Editing and setting of expiration will be coming soon.

Bug Fixes:

1. Custom dashboard widgets with invalid data are now automatically hidden on displaying the Dashboard page.
2. Subscribers can now add credit card information in vPortal when opened through the Account Manager option of the Subscriber Menu.
3. Inconsistent rounding off on generating tax for invoices is now fixed.
4. Pie chart display going out of its box is now fixed on the Dashboard page.
5. Ticket settings toggle is now aligned correctly to its label.
6. Search is now removed in areas that are not needed.
7. Add Subscriber buttons are now adjusted to allow adding via mobile.
8. Infrastructure location must now have a unique name. 

Bug Fixes:

1. Number of invoices indicated in the Print House notification in Visp now matches the number sent to print house.
2. The number of available Saved filters in the search list now matches the displayed filter options in the dropdown list.
3. Payment distribution amount is now compared as numbers instead of string.
4. Display Tax in 2 decimal places checkbox is now displayed as checked for billing reports with the option since the behavior is already applied by default in the report.

Bug Fixes:

1. Payment window is now consistently displayed on viewing a posted credit card token payment.
2. Display Tax in 2 decimal places checkbox is now displayed as checked for billing reports with the option since the behavior is already applied by default in the report.

Minor Improvement:

1. Email field is now available in the User settings even if the user is not a technician.
2. Company is now included in the subscriber search in the Receive payment window.

Bug Fixes:

1. Users of suspended ISPs are now displayed with the suspended error message on login instead of the crash error.
2. Error is now fixed on accessing Internet Devices under a subscriber package.

Improvements:

1. Standard styling is now applied across tables in the Visp app.
2. Include suspended/hibernated and inactive checkboxes are now available in the Subscriber Address Report. By default, both options are checked since this is the current behavior of the report.
3. IRM values are now supported in filters.
4. vNMS graphs are now displaying live graphs.
5. Equipment from Visp is now synced to vNMS via the vNOC controller.
6. Auto package upgrade in vPortal is now available after setting up package upgrade groups in the packages vportal settings.

Bug Fixes:

1. Retrieving equipment data is now improved for IRM to avoid page loading errors.
2. Clicking on a My Visp invoice of a previous month now redirects correctly to the statement page of the selected month.
3. Blank contact name no longer prevents resolving or updating a ticket.
4. Unapplied payment amount no longer updates on processing a refund similar to UBO behavior.
5. Classic report column preferences no longer expire after two hours.
6. Package Revenue amount in the dashboard now matches the ARPU report.
7. Device Access Controller is now displayed even without IP management data.

Minor Improvement:

1. Internal type is now the default selected when adding ticket notes.
2. Billing History Report now has date display options: Invoice Date and Trans Date.
   •  By default, Trans Date is selected based on the current behavior. Selecting this option will display all the invoice items added within the selected date range.
   • Selecting the Invoice Date will display the invoice items based on the invoice date, not the date when the items were added.
3. Payment Distribution report is now available to display the list of invoices distributed by payments within the selected date range.
4. Payments Received Report now has a Group By dropdown with the following options: App User (default selected since this is the same as the current report behavior), Company, and Payment Method.

Bug Fixes:

1. Timezone is now displayed correctly on receiving an email reply from the customer in the ticket messaging.
2. Due date formula is now improved to accurately follow the invoice settings on adding a package to a subscriber.
3. Payment distribution amount calculation is now rounded to two decimal places for accurate distribution.
4. Duplicate commas are no longer added to the auto-filled address in the Ticket Service Contact details.
5. Inactive and Deleted subscribers are no longer included in the Revenue dashboard data related to ARPU report.
   •  Include inactive and deleted subscribers checkboxes are no longer checked by default for Average Revenue per User report.
6. Total Taxes amount in the Sales Tax Report is now calculated correctly for those tax breakdown amounts with more than one thousand.
7. Classic report column preferences are now saved correctly.

Minor Improvement:

1. Numbers are now allowed in the City field in UBO, similar to the Visp app.

Bug Fixes:

1. Upcoming invoice in Visp app now displays prorate item term dates correctly for those items added via UBO.
2. City value parsing from ticket contact address is now improved so that it displays correctly in UBO Ticket Manager. 

Minor Improvement:

1. Creating a subscriber ticket now includes all subscriber email addresses as ticket contact emails instead of just the technical email.

Bug Fixes:

1. Error on saving default package Internet speed limits is now fixed.
2. Updating email types now saves correctly instead of an endless loading.
3. Revenue amount for the ARPU report is now calculated correctly instead of just displaying the 1.00 amount. In addition, all options are now checked by default if the report is accessed via the Dashboard.
4. Duplicate Bill To invoice sub-description is now fixed.
5. Spaces in followers’ email addresses no longer cause errors on updating a ticket.
6. MAC Address can now be pasted in the MAC Address field on adding or updating Internet Devices.
7. If RPM integration is enabled, an error message is now displayed on activating a Cable service of a subscriber without equipment.

Minor Improvement:

1. Character validation is now added for the Return Tracking Number.
2. Add new subnet options now clickable under Access Controller.

Bug Fixes:

1. Opening the Visp invoice no longer displays an additional blank pop-up.
2. Additional polish fixes posted for IRM.

Minor Improvement:

1. Deleted Customers Report now has the following new columns: Customer ID, Date of Last Activity (based on last updates in billing transactions), and Cancellation Description (based on the data entered on subscriber deletion).

Bug Fixes:

1. All phone numbers are now added when clicking on Open Ticket and selecting a subscriber, similar to the behavior of adding a ticket directly in the Subscriber view.
2. Subscriber suggestions in ticket subscriber search now return more results.
3. Pasting the MAC Address no longer displays MAC not Found error once a MAC is matched.
4. Email template not found error no longer displays and prevents resolving a ticket if the email template is not found.
5. Map no longer crashes if the SSID of equipment is empty.
6. Apostrophe symbol in item and item description no longer cause issues in generating invoices.
7. Long item description no longer breaks the invoice PDF totals summary.
8. If the parent first name and last name are missing, company is now displayed as the parent account name displayed in the subscriber PDF.
9. Missing “Display ‘Recurring’ in the invoice for subscriber view” option is now available in the settings for the Percent Rate custom item.

Minor Improvement:

1. Card expiry options are now increased up to 30 years.
2. IP address menu items are now displayed consistently throughout the app.

Bug Fixes:

1. Pre-signup Authentication Settings are now displayed on enabling the “Allow devices to connect and capture their MAC addresses at these location IDs:” option. Checked option needs to be saved first before the location ID settings can be entered.
2. Updating the invoice item rate to zero amount is now allowed.
3. Searching for a custom field in the subscribers table now works as expected.
4. For those with enabled IRM:
   • Assigning and unassigning equipment history log is now added into the subscriber history.
   • Degree symbol is now Mapping location no longer causes an error on saving changes.
   • Location dropdown options are now consistent.

Minor Improvement:

1. Captcha is now integrated into the vPortal signup.

Bug Fixes:

1. Funky behavior that prevents changes in the user rights is now fixed.
2. Clicking New Location in Edit Assigned CPE Location dropdown no longer causes app to crash.

Bug Fixes:

1. For ISPs with IRM enabled:
   • Site Equipment info in Site is no longer displaced on smaller screens.
   • On the Transfer Equipment form, To Location is now auto-filled with the selected Site, and right-clicking no longer causes a funky display in the search field.
   • Site Equipment list is now automatically updated after transferring equipment.
   • Searching for Serial Number in the Equipment list under Profile is now available.
   • Funky behavior in map markers, filters, and scroll bar is now cleaned up.

Bug Fixes:

1. Dashboard data is now consistent with the report data linked to it.
2. Type is no longer replaced with Resolved after resolving a ticket.
3. Detailed Monthly Billing Report now displays the correct Balance total.

Bug Fix:

1. Missing behavior of automatically creating a ticket when sending an email to the ticketing email is now restored.

Bug Fixes:

1. Removing a ticket schedule now removes its corresponding entry in Google Calendar if integration is enabled.
2. Subscriber email is now automatically filled out correctly in the To field when selecting to send an email on resolving a ticket.
3. Dot ( . ) and underscore ( _ ) are now accepted symbols for username of an app user, similar to UBO.

Bug Fix:

1. Manually-sent emails are now sent successfully to subscribers for ISPs with an enabled Email messaging service.

Improvements:

1. Ticket status filter and ticket priority filter preferences are now saved.
2. The Schedule pop-up, particularly the Arrival field, has been improved with clearer and user-friendly labels and mechanisms.
3. For ISPs using IRM, Infrastructure layers are now available on the Map page.

Bug Fixes:

1. For ISPs using IRM:
   • Thematic maps are now working as expected.
   • Layout issue in the IRM card title is now fixed
   • Assigned count in the equipment cards is now improved to display accurately.
   • User preference for equipment cards view option is now saved.
   • Equipment Profile dropdown options now display the Description field of the equipment profile instead of the Make and Model.
   • When an inventory profile is renamed, the corresponding item code is now renamed.
   • When updating the location of equipment with an AP, the AP coverage on the map is now relocated to the new location.
   • Export KML file in the Map page is now working for APs and Customers option.

Minor Improvement:

1. Invoice Status column is now available in the Billing History Report.

Bug Fixes:

1. For invoice-based billing, package status is now displayed correctly.
2. Reseller SIM Setup page now displays dropdown without errors.

Bug Fixes:

1. Source Details formatting under Online Signup of Portals settings is now improved to allow adding and deleting options without any issues.
2. Passwords with weird characters are now bypassed on adding a ticket with a password merge field in the template.
3. Renaming an account no for TV service now cascades to the TV services that are connected to that parent TV service account.
4. Invoices with negative amount total are now automatically closed every hour.

Bug Fixes:

1. Subscriber tax is now accurately assigned on signup if the subscriber’s city and state match the conditions of a specific tax.
2. Ticket service contact details are now auto-filled for tickets created via email.
3. 24-hour validation for refund is now optimized for accuracy.

Improvements:

1. For ISPS with IRM enabled:
   • vNOC, vNMS, vDNS, and vAgent extensions are now available upon request.
   • Metered option for equipment quantity is now available.
   • Users can now set the location and radius to bias their address searches.
   • Users can now select an access controller under an Internet service and then list the IP subnets that are available for obtaining an IP.
2. Missing Zhone Management System extension available in UBO is now integrated into the Visp app.
3. Print is now consistently displayed in the subscriber ticket view.
4. Username and password are now auto-completed when a subscriber is added via TowerCoverage signups.

Bug Fixes:

1. Multiple search criteria now displays search results correctly.
2. Special characters in passwords no longer cause errors on viewing a report.
3. If Queue Unscheduled tickets option is turned off for the ticket type template, the Queue tab is now hidden from scheduling a ticket for that type.
4. Users with valid username and password entered can now login successfully even if the last selected subscriber has errors in billing settings.
5. Unsuspend button is now automatically displayed after the package is suspended on clicking the Suspend button in the subscriber package menu.
6. cnMaestroX dashboard widget is no longer displayed if cnMaestroX is disabled.

Minor Improvement:

1. Company Name is now displayed in the Service Contact of the ticket if the subscriber name is blank.
2. Deposit Report PDF formatting now has increased font size and margin.

Bug Fixes:

1. Posting payment is now skipped if an error is encountered on the vPortal payment page.
2. For ISPs with IRM enabled, renaming a subscriber now updates his corresponding equipment location name.
3. Percent-based tax rate is now calculated correctly for prorated charges.
4. Auto-suspended item linked to a package no longer displays in the upcoming invoice once the package is not billed.
5. Non-existent ticket type on viewing a ticket no longer causes app to crash and now lets the user view the ticket.
6. Activating and deactivating hosting service now displays data correctly in the Domain Hosting Report.

Minor Improvement:

1. For VOIP service, the Number field is now only the required field for adding extensions instead of requiring all the fields.

Bug Fixes:

1. For ISPs with IRM enabled, assigning equipment to a subscriber via invoice is now improved to accurately add the equipment and invoice charge to the correct subscriber.
2. Posting a payment using a card with an expiry month and year same as the current month & year no longer displays a credit card expiry error.

Bug Fixes:

1. Subscriber equipment location can now be updated even with parenthesis symbols in the subscriber address.
2. Surcharge fee no longer gets added for Check payments.
3. Email domain is now included when checking for duplicate username on updating an email service.
4. Error on updating the tax to None for a quote item is now fixed.
5. Error on adding new packages is now fixed for ISPs with IRM enabled.
6. Viewing a note now correctly displays space formatting.
7. Default Visp Google API is now used on verifying the address on adding subscribers.

Improvement:

1. For ISPs with IRM activated:
   • Search for Inventory and Equipment list with improvements in specific search is now available.
   • Subscriber and Site markers can now overlap each other on the Map.
   • Routers from IRM can now be selected as the Access Controllers in the IP Management system.
   • RPM integration is now available. ISPs can now provision cable modems through RPM with the parameters from VISP.

Bug Fixes:

1. If the parent has a credit balance that can fully pay the generated billed-from-child invoice (and if auto-distribution is setup correctly), a payment is automatically posted to the child’s account upon automatic full payment of the parent’s invoice.
2. Inactive default tax is no longer assigned to a subscriber on invoice preview breakdown in vPortal signup.
3. Missing behavior that sends the signup success email to ISPs based on the “Receive email notification when a new subscriber successfully signed up” option is now restored.
4. Updating Setup Fee package tax is now synced with the setup fee item for the package with 0 setup fee pricing.
5. 0.01 tax difference of the upcoming invoice with the generated invoice is now fixed.
6. Auto-pay for eCheck is now improved to retrieve the correct payment token.

Minor Improvement:

1. Internal note color in the Messages tab is now restored to its original color before the ticket redesign.
2. Image attachments in IRM equipment are now auto-resized to display the complete image without the need for the scrollbar.

Bug Fixes:

1. Save button in Add Subscriber should now be displayed for mobile display.
2. ISP timezone is now applied to the Messages tab of the ticket correctly.
3. Expiration is no longer checked if the card type is set to Token.
4. Blank optional phone numbers are no longer validated in vPortal for UK ISPs.

Bug Fix:

1. Ticket contact is now auto-filled on creating a ticket in UBO.

Minor Improvement:

1. Equipment name column is now available in the ISP Site Equipment Report for ISPs with IRM enabled.

Bug Fixes:

1. On creating a new ticket for a subscriber, the missing auto-fill behavior for the phone and email address (technical email address if available) of the subscriber in the ticket contact is now restored.
2. Fee item with percent-based pricing is no longer listed as an option for surcharge fee since only the flat rate pricing is supported.
3. Sorting Main Company column in Service Desk no longer causes errors.
4. ECHECK is now removed as a credit card type option.
5. Others count and list in Tickets dashboard widget now displays correctly.

Improvement:

1. In the Add Subscriber Equipment for IRM-enabled ISPs:
   • Equipment list now displays all (individual) items instead of grouped ones.
   • Searching for an item code, serial, mac, or SKU now filters the list instead of having to select a profile and then searching for a serial or mac.
2. The current status of the subscriber is now available as a column in the Tickets & Schedule Report (Date Bound and Unscheduled).

Bug Fixes:

1. City field in the subscriber information is now required when the international address option is disabled.
2. Payment distribution is now automatically updated to ignore invoices that do not belong to the subscriber whose payment is being posted.
3. Searching for phone numbers by selecting a phone field name now displays results accurately in the Subscribers table.
4. Ticket dashboard widget no longer displays query error if no data are available.
5. When updating an Avalara tax in the subscriber’s upcoming invoice, a warning is now displayed that the feature to predict future tax charges isn’t available.
6. Selecting an Avalara tax now updates the rates correctly.

Bug Fixes:

1. Invalid tag name error is now fixed on viewing a ticket.
2. “Email Template exists” error no longer displays when sending an email directly to subscribers.
3. Error message for unsupported file types is now displayed on uploading ticket attachments.
4. Enable messaging service in vPortal setting is now hidden since this feature is not yet available.

Bug Fixes:

1. Tickets can now be created for subscribers with a degree (°) symbol in the address.
2. Error on displaying ticket details that exceed its text limit is now fixed.
3. Updating a ticket in Calendar tab now displays the Save prompt correctly and no longer displays an overlap error which is consistent with the ticket scheduling behavior.
4. Currency and payment interval are now displayed correctly in the subscriber signup success email sent to the ISP.
5. Foreign currency is no longer distorted on viewing invoice totals.

Bug Fixes:

1. Deposit Report PDF now displays correctly when viewing via PDF.
2. Default attachment labels in ticket type template no longer create corrupted-looking attachments on updating a ticket.
3. Subscriber email address validation checker is now improved to allow all valid email addresses.
4. Item Automation setting of deleted items is now ignored.
5. Adding an additional card no longer causes app to crash.
6. Error in loading subscribers experienced by some ISPs is now fixed.
7. Email address enclosed with “<“ and “>” in the ticket details no longer crashes the app on viewing the ticket.
8. Save and Cancel buttons are now displayed in smaller size iPhones.

Bug Fix:

1. Exception error ion clicking the Billing Options tab without a selected susbcriber is now fixed

Improvements:

1. For ISPs with IRM enabled:
   • Deleting clutter profiles in the map page is now available for profiles that are not linked to an AP.
   • Archiving purchase orders and viewing an archived purchased order is now available.
   • The “same location” option is now available in the receive inventory form in the Purchase Order.
   • Invoice number and notes fields are now available in a purchase order.
   • Inventory and equipment tables are now merged.
2. Ticket form is now redesigned to cater to scheduling and dispatch.
   • Queues and Arrival duration are now available when scheduling a ticket.
   • Schedule and arrival information of a ticket is now displayed in tickets displayed in vPortal.
3. User right to access Ticket Type settings is now available under Service Desk user rights settings.
4. Token fields for ISPs with Authorize.net merchant are now displayed correctly.

Bug Fixes:

1. Surcharge fee is now added correctly for ISPs with Authorize.net merchant.
2. Updating custom field for ISPs with IRM activated no longer displays an error on saving changes.
3. Save is now clickable on filling out the required field in adding a new inventory location in Equipment settings for those ISPs with IRM disabled.
4. Visp app no longer crashes when clicking the Provisioning settings of a package with an internet hotspot service.
5. Invalid queries from the custom report created in Report Builder are now automatically stopped after 5 minutes.

Bug Fixes:

1. Token fields for ISPs with Authorize.net merchant are now displayed correctly.
2. Deposit Report PDF now displays correctly when viewing via PDF.

Minor Improvement:

1. Auto-reactivation time is now scheduled from 11 PM PST to 5 AM PST.

Bug Fixes:

1. Export CSV in Subscribers table is now optimized for ISPs using IRM.
2. Messaging code alternative to detecting To field is now optimized to accurately retrieve the To field filter.
3. IP Address metadata field labels are now consistent.
4. Error messages displayed on the login page are now consistent.

Bug Fix:

1. Error in posting payments or updating credit cards in Visp and vPortal is now fixed for ISPs using non-IPPay merchant.

Minor Improvement:

1. Service Desk default date range is now based on the current date for those relative to today date range.

Bug Fixes:

1. Serial number of deleted equipment is now ignored when adding an IRM inventory.
2. TV service can now be activated even with a blank Set Top Box value.
3. For those with an activated recurring invoice is generated triggered template. the Balance merge field in the template now displays the correct balance for parent accounts with billed-to another items.
4. Text Paragraph-type custom field no longer has a character limit.
5. Payments posted via vPortal are no longer processed if ISP has no activated merchant.
6. My Visp currency now displays USD currency.

Bug Fixes:

1. Partial payment refund is now supported for Stripe.
2. “EMS_xxx.themes” does not exist error displayed on adding a subscriber is now fixed.
3. Voided payments and credit memos distribution are no longer included when checking for invoices available for payment distribution.
4. Complete list of MAC & IP is now displayed for the Assigned IP (Comma Separated) and Assigned Mac (Comma Separated) merge field when printing a ticket template.
5. Payment Details area in the Receipt PDF now displays formatting correctly for payments with long transaction IDs.
6. Advanced UI in vPortal is now hidden for activated Internet hotspot service if MAC is set to read-only and no devices are available.

Improvements:

1. Customer ID and Static IP column are now available in the Subscribers with ACTIVE Internet service report.
2. cnMaestroX is now available upon request.
3. For IRM-enabled ISPs:
   • Map theme settings is now available.
   • Displaying of Asset tag field is now based on the equipment setting.
   • Vendor deletion is now available.
   • IP address metadata field is no longer required on Add/Edit Equipment if not required in settings.
   • Equipment profile settings are now merged to the Inventory profile settings.

Bug Fixes:

1. Clicking Refresh on the Internet device with multi-MAC no longer reloads a static IP address.
2. Loading of a subscriber’s upcoming invoice is now optimized.
3. Fields in the package Provisioning settings now indicate invalid red lines by default if fields have values that are invalid.
4. Ticket created with a package info merge field for subscribers with fiber service now displays correctly.
5. IRM inventory can now be deleted without errors.
6. Deleted equipment is now ignored when checking duplicate IP and MAC addresses for IRM.

Bug Fixes:

1. Filtering subscribers table using the Access point condition now displays filter results correctly.
2. Searching with a number no longer causes an error.
3. Saving infrastructure site changes no longer causes a syntax error.
4. Ticket created via email from an email address used by multiple subscribers now tags the first active subscriber it finds.
5. When the ISP creates a Ticket-entity custom report via Report Builder, the count is now displayed correctly.
6. Service Ticket Assignee column in Report Builder results now displays the app user’s name instead of a numeric value.
7. Custom reports created via Report Builder can now be deleted as long as it is not connected to any widgets.
8. User table column and width preferences are now saved automatically within 3 seconds after change.
9. Advanced UI in vPortal is now hidden for activated Internet service if MAC is set to read-only and no devices are available.
10. Check for Service address in vPortal now defaults to the ISP’s address.
11. For SCA-enabled ISPs:
    • If the card used for online sign-up is non-SCA-supported and the sign-up encounters a duplicate username error, the payment processing is skipped.
    • If the card used for online sign-up is SCA-supported and the sign-up encounters a duplicate username error after the subscriber has already authorized the payment attempt, the payment will be automatically refunded.

Minor Improvement:

1. Network address is now required when creating a new IP Pool.

Bug Fixes:

1. Converting BoM to invoice no longer displays the null item instance error.
2. The error thrown on activating a Minerva IP TV service has been fixed.
3. Adding a nonrecurring item via subscriber invoice now saves the correct item price.
4. New user rights for Equipment Manager are now saved correctly to correctly display IRM.
5. Zero pricing package item for the subscriber cycle is now available for adding to the subscriber if the allow custom pricing is enabled.
6. Newly generated invoice total is now calculated first before checking the paper invoice balance threshold.
7. Clicking subreport links now display correctly for those records that are not found on the first page of the report.

Bug Fixes:

1. Percent-based Item option is now displayed and added correctly for non-monthly subscribers.
2. Deleting a single deposit report no longer crashes the Reports page.

Bug Fixes:

1. Card number manually added in the Receive Payment window no longer resets on checking or unchecking the Process Credit Card Payment now.
2. Floating dot tooltip no longer displays when hovering on the + Credit Card button or Card no. dropdown in receive payment.

Minor Improvement:

1. Paypal for vPortal settings is now rearranged in the Paypal merchant settings to avoid confusion.

Bug Fixes:

1. Subscriber is now added correctly after a successful sign-up using a non-SCA-supported card for an ISP that has their Stripe set to enforce SCA.
2. Null rate error no longer displaying on changing billing cycle or on loading items without a default price.
3. Changing the ticket type of an existing ticket no longer removes the ticket’s attachments.
4. Clicking Refresh on the Internet device no longer reloads a static IP address.
5. Missing details in the Average Revenue Per User Report (Grouped by ISP Site Location) snapshot is now back for new snapshots.
6. Error in revenue dashboard is now fixed if ISP has no existing subscriber invoice detected.
7. Paypal for vPortal settings is now rearranged in the Paypal merchant settings to avoid confusion.
8. MAC added from signup is now saved correctly and the device is now automatically authenticated.

Improvements:

1. NACHA payment gateway option is now available for eCheck.
2. Subscriber query is now optimized further.

Bug Fixes:

1. Duplicate error no longer displays on sending an email template to a subscriber.
2. Messaging code is now optimized to accurately retrieve the To field filter.
3. Updating the ticket schedule in the Visp app now adds a ticket history log with the scheduled date and time.
4. Canceling ticket schedule changes now resets to the original date correctly.
5. Cycle change note can now be removed from the invoice without the “Item price not found” error.
6. If no default merchant for credit card and eCheck is activated, the first merchant that was set up for the ISP is now automatically selected to process the payment.
7. Average Revenue per User Report now displays the total amount correctly for those with subscribers that have a revenue amount above thousands.

Bug Fixes:

1. Tickets are now synced correctly to the Visp calendar.
2. Tickets data results from the selected date range are now displaying consistently in the Service Desk List tab.
3. Updating eCheck account number no longer causes Canadian routing numbers to randomly subtract each other.

Minor Improvement:

1. Subscriber and Company columns are now available in the EFT Report, hidden by default.
2. When the ISP updates the speed limit of a customer, CoA update is now sent without the need to click the “Update Speed“ button.
3. Continuous optimization changes for loading subscribers and tickets.

Bug Fixes:

1. Loading of Map page no longer crashes for ISPs with more than 18 radial coverage.
2. Email with image in the content is now sent successfully to the subscribers.
3. Messaging no longer displays the “missing email” error on sending an email not from a message template to all subscribers with email addresses available.
4. Clicking on Email in subscriber invoice now defaults to Email messaging service since attachments are not available via SMS.
5. AR Report now displays correctly for ISPs with subprice items setup.
6. For those ISPs with IRM enabled, the Totals summary displayed in Billing History Summary Report is no longer duplicated. Also, the total summary is no longer missing and the date range is now displayed correctly on printing the report.
7. Missing changelog notification is now added correctly in the Visp app.

Minor Improvements:

1. Internal tab is now the default selected tab when accessing the Notes tab of the ticket.
2. Address 2 column is now available in the Equipment Assignment History Report.

Bug Fixes:

1. Clicking Post Payment for Paypal method in vPortal for Canadian ISPS now redirects correctly to the Paypal page to process the payment.
2. Batch upload in ticket attachments is now working as expected.
3. Newly added service no longer disappears on updating details before saving.
4. Tag-along items associated to a package are now displayed correctly in the upcoming invoice.
5. Field validation is now improved for IRM form fields.

Minor Improvements:

1. Image attachments in tickets are now auto-resized to display the complete image without the need for the scrollbar.
2. Account column is now available in the Invoice Item Group Report 1 & 2.
3. Custom Field 1 column is now available in the AR Aging Report.
4. Auto-retry columns are now available in the Autobill List report.
5. Apply button in Paper Invoice settings is now renamed to Activate All. Also, prompt now indicates the effect of clicking Activate All button.

Bug Fixes:

1. Clicking Post Payment button now works as expected in Canadian vPortal.
2. Loading of map components no longer causes Add Subscriber for some ISPs to display an error.
3. Sending to all subscribers is now improved to no longer display missing subscriber email error on sending if subscribers have email addresses.
4. Replace ticket content confirmation no longer displays when the newly selected ticket type does not have any template.
5. . symbol is no longer restricted in the password field when signing up via vPortal.
6. Simple queue attributes are no longer provided by Visp’s HyperRADIUS if the setting to set speed attributes in Mikrotik Simple Queues is disabled in the Internet Speed limits package settings.

Improvements:

1. Equipment-related settings are now grouped together in the Settings menu.
2. For those using IRM:
   • Vendor setting for IRM is now available as a separate setting under the Settings menu.
   • All tab is now available under infrastructure locations.
   • Map themes now have options to define layers and columns for map objects.
   • LTE SIM can now be linked to LTE CPE.
   •  Equipment can now be linked to Internet Device.
3. Total subscriber count query is now optimized.

Bug Fixes:

1. Adding Equipment Profile in IRM settings no longer displays an invalid error.
2. Payment Controls settings changes can now be saved even without a merchant.
3. Adding valid RADIUS attributes are now saved and displayed correctly in the Network Authentications settings of the package.
4. History log is now added in the ISP history when updating message templates in Visp.
5. Preseem integration error in retrieving IRM IP Address data is now fixed.

Bug Fix:

1. Calendar tab under Service Desk now displays ticket schedules correctly.

Bug Fixes:

1. Displaying of the reason returned from merchant processor for payment declined error is now restored.
2. Subscriber invoice is now generated correctly for non-monthly subscribers who signed up via vPortal.
3. Device Count for Internet devices now displays correctly for authenticated devices.
4. Add Device option for Internet service is now disabled only if existing subscriber devices have both MAC Address and IP Address fields blank.
5. Daylight Saving Time no longer causes ticket schedule to be an hour off compared to the Google Calendar entry.
6. Receive payment dialog accessed via Visp menu now displays without errors on initial display.
7. Funky behavior where a subscriber receives a statement pdf with a space in the file extension is now fixed.
8. Clicking View PDF for the outbound deposit report now displays the PDF in Chrome, instead of a blank page.

Bug Fixes:

1. For those using Stripe with SCA enforced, the duplicate vPortal payments issue when processing credit card payments using non-SCA-enforced cards is now fixed.
2. Packages column in subscribers table now sorts correctly.

Bug Fixes:

1. Saving changes in the Email messaging service settings now works as expected.
2. Saving auto-pay settings no longer checks activated merchant account settings.
3. Deleted equipment profiles are now ignored when checking to allow deleting an Inventory Profile.
4. Packages column in Subscribers table now sorts correctly.

Bug Fix:

1. Subscribers table is now loading data as expected.
2. Searching for subscribers is now working as expected.

Bug Fixes:

1. Full payment posted to the parent invoice with the child charges is now displayed correctly to the child account.
2. Credit cards can now be added successfully in the vPortal for Canadian ISPs.

Bug Fix:

1. Subscribers of ISPs using Stripe merchant should now be able to add credit cards and post payments via vPortal.

Improvements:

1. SCA changes for ISPs using Stripe merchant and has SCA enforced for Stripe:
   • Credit Card form in the Payment Options panel is now disabled for editing.
   • Users are now restricted from using Credit Card as the payment method when posting a payment.
   • When the subscriber attempts a credit card payment in vPortal Account Manager or online sign-up, they are now redirected to Stripe’s 3D Secure authentication page when applicable.
   • ISP can now set up and activate a triggered notification that will be automatically sent if a credit card payment attempt fails due to authentication or authorization requirements
2. In the Items Manager settings, users can now choose and re-order columns in the Items table and export table data to CSV.

Bug Fixes:

1. For ISPs using IRM, subscribers can now be archived even if the subscriber has no equipment.
2. The auto-pay script now correctly retrieves the merchant option for the ISP, even if there are erroneous earlier data.
3. Missing behavior where the bill start date is set to the subscriber’s next invoice day on successful vPortal subscriber signup is now restored for packages with “invoice the package” option unchecked.

Improvement:

1. SCA changes for ISPs using Stripe merchant and has SCA enforced for Stripe:
   • Credit Card form in the Billing Options tab is now disabled for editing.
   • Users are now restricted from using Credit Card as the payment method when posting a payment.

Bug Fix:

1. Exception no longer displays after receiving payment in UBO.

Bug Fixes:

1. Checking of “Activate package on signup” option is now restored after a subscriber successfully signs up via vPortal.
2. Users can now be added without errors if all required data are filled out.
3. Clicking on the Billing Options tab now displays content without the need to click on other tabs.

Improvements:

1. Elavon merchant payment processing is now available for eCheck payments.
2. The option to charge a fee to a subscriber when processing credit card payments is now available.
3. For IRM, the following are now available:
   • “Same Equipment Profile” option when adding multiple inventory
   • Option to remove an inventory
   • Bulk transfer to another infrastructure location
   • multiple inventory import via CSV
   • unassigning equipment on archiving subscriber option
   • equipment can now be viewed from the Items Manager

Bug Fixes:

1. Starting, pausing, or stopping the ticket timer no longer updates ticket details.
2. From field options of the Mass Message now retrieves email addresses correctly from the ISP.
3. Due setting set to 0 days after invoice date now works as expected for months with days below 30.
4. View Report link in the payment gateway’s drawer now opens the correct report.
5. Credit cards are now displayed properly in vPortal after successfully adding credit card information.
6. For vPortal signups with tag-along items, preview items and amounts are now showing the right data and subscriber’s status is now correctly set on successful sign-up (instead of being archived).

Bug Fixes:

1. “Profile ID” and “Payment ID” are now displayed correctly for subscribers of ISPs with Authorize.net as merchant.
2. Due setting set to 0 days after invoice date now works as expected for months with days below 30.

Minor Improvement:

1. Item Description column is now added to the subtable of Invoice Item Group Report 1 & 2.

Bug Fix:

1. Deleted Customers Report now displays subscriber list consistently based on the selected date range.

Minor Improvement:

1. AP name is now displayed in the Subscriber Equipment Info dock.

Bug Fixes:

1. Save is now clickable when making valid changes to My Visp payment settings.
2. When billing the full amount to another subscriber, the invoice amount billed now considers the full amount including the tax and no longer sets a tax to the billed to item.
3. ISP current balance is now retrieved correctly to avoid restriction in sending invoices to print house for ISPs with credit balance.
4. Selecting a vendor option under Inventory profiles settings is now working as expected.
5. ISPs from countries without a Zip/Postal Code field are now able to add subscribers.
6. IRM now displays correctly for multi-ISP users.

Bug Fixes:

1. Additional custom fields changes are now saved without displaying errors.
2. Error on creating default Site Profile is now fixed.
3. Subscriber email indicator is now correctly displayed in the Mass Message subscriber list preview.
4. For those ISPs with activated IRM, Check service in vPortal now works as expected.
5. Online status column is now only displayed for those ISPs with activated vNMS.

Bug Fix:

1. User is now able to enter captcha to proceed to the Google Calendar for those that have captcha issues.

Improvements:

1. Elavon merchant payment processing is now available for credit card payments.
2. Multi-gateway billing with different processors is now available.
3. For those with IRM activated, Saisei fields are now available for devices if Saisei is enabled.
4. Reports are now updated to display IRM data correctly.
5. Remove action for Infrastructure Profile and Contacts is now available.
6. vNMS notification is now available for setup.

Bug Fixes:

1. Viewing of packages settings no longer causes the app to crash.
2. Adding a new tax no longer displays an invalid error that prevents adding the tax successfully.
3. Deleting a subscriber with no equipment no longer adds a history log that indicated that equipment has been removed from the subscriber.
4. State dropdown options in vPortal are now consistent with that of Visp.
5. For those ISPs that support multi-language, eCheck option is now displayed for subscribers that have eCheck as their bill method.

Minor Improvement:

1. Generating of invoice numbers is now improved for more accuracy without causing deadlocks.

Bug Fixes:

1. Missing hibernate tooltip is now restored when hovering on the Hibernate button under the Subscriber Packages.
2. SMS keyword no longer checks whether the entered letters are uppercase or lowercase.
3. History log is now correctly added to the subscriber that the equipment was unassigned.

Minor Improvement:

1. Auto-pay translation for French PDFs are now improved.

Bug Fixes:

1. Subscriber data is now correctly displayed in the email content and invoice attached on sending an email that uses the Email messaging service.
2. Paypal payment method in vPortal is now based if the Paypal payment on vPortal is enabled and the Paypal payment option is enabled in the Merchant Account settings.
3. Saving CPE details no longer loads endlessly.
4. Tax column can now be sorted correctly in the Items table.
5. Accounts Receivable Report snapshot is now updated to display bill to parent charges without duplicates, similar to the report.

Bug Fixes:

1. The billed-to amount displayed in the child’s invoice item now displays the actual amount in the parent’s invoice item.
2. Adding a recurring custom item after making it non-recurring now gets added correctly to the subscriber invoice.
3. Auto-fill behavior of subscriber email and primary address in the ticket contact fields is now restored.
4. Changes that caused vPortal signups to display incorrect invoice preview, customer archived on signup, and amount paid is less than the amount due error is now reverted.

Minor Improvement:

1. Date format MM/DD/YYYY in PDFs generated in the Visp app can now be updated to display a format of YYYY/MM/DD via Forms settings.
2. UBO-QBO Balance Summary report snapshot is now available.
3. A French version of recover username email and reset password email is now automatically sent to a subscriber whose ISP has a language preference set to French or the subscriber’s language preference is set to French.
4. Statement PDF is now available in French for those subscribers who have a language preference set to French.
5. Deleted Customers Report now has an App User column which displays the name of the user who deleted the subscriber.

Bug Fixes:

1. Save button is now clickable after making changes to the subscriber username or password with no error.
2. Save button is now clickable in the Add New User form.
3. Scrolling through the tickets in kanban view no longer displays a glitch.
4. “Tax not found” error is now fixed when adding an item with a Use Subscriber Tax setting to a subscriber with no tax set.
5. Accounts Receivable Report is now updated to display bill to parent charges without duplicates. This means that parent accounts now only display what is billed to them without the charges from the child accounts. The invoice charged to the child accounts will display as a receivable from the child account.
6. Tag-along items are now added as expected on subscriber signup.
7. Activity Report total count now updates when searching.
8. State field is now uneditable field once the option is activated in DB.
9. LIVESUPPORT keyword is now hidden until the feature is released.

Improvement:

1. UI components are now upgraded to use the latest version.

Bug Fix:

1. MAC Address in IRM can now be searched consistently using the mac: prefix.

Bug Fixes:

1. Invoice number generation is now incremented more accurately to avoid duplicates.
2. Activating a paper invoice and selecting the option to add a paper invoice fee to the current open invoice now adds the fee to the current open invoice correctly.
3. Editable date option for the Total balance due as of date now considers the “Allow appusers to modify the Total Balance Due Date on individual invoices” option under Package Invoicing settings.
4. Searching MAC Address with or without colon symbols in subscribers the main table now returns consistent results.
5. Additional custom fields condition in filters no longer cause an error when viewing the filter or sending a mass email to the filter.
6. Parenthesis symbols are now allowed for the Company field in Visp and vPortal.

Bug Fixes:

1. Subscriber status in Map is now updated correctly on posting a payment or on clicking the subscriber pin.
2. Updating the expiration date of a recurring custom item that is yet to be billed no longer separates the item to another upcoming invoice.
3. Changes in filters done in UBO and Visp are now consistent with each other.

Minor Improvement:

1. Auto action script is now optimized to complete faster.
2. Logging into vPortal now redirects to the Pay My Bill page if the subscriber has a balance greater than 0.00.

Bug Fixes:

1. Bill To settings for a prorate item is now saved correctly.
2. Undefined blank error is now fixed when posting a payment after updating the eCheck data of a subscriber.
3. Updating item price to a non-zero amount now automatically enables the item to make it an available option to add to a subscriber.
4. Ticket email notification is now logged and sent successfully to the assignee email.
5. Sending an SMS to a selected filter now works as expected.
6. Paragraphs in message templates are now displayed correctly when sent via SMS.

Bug Fixes:

1. For those using IRM, Preseem API integration should now be able to pull the correct list of equipment of the ISP.
2. Phone types are now checked by default when creating a new SMS template or switching from Email to SMS.

Bug Fixes:

1. Add Note area is now consistently displayed even if there are already many ticket notes.
2. Updating a billing cycle price of a package item now updates the Add Package list of packages.
3. Single quote in ticket summary no longer causes an error when viewing the ticket summary PDF.

Minor Improvement:

1. Clicking the telephone link in the Ticket contact now has the option to call that number using an external app.

Bug Fixes:

1. When changing the message type in the Message Templates, Save is now required before sending.
2. Updating merchant settings no longer displays null id error.
3. Paypal Client ID and Secret are now marked as required if PayPal Payment on Account Manager and Signup Server is enabled.
4. Infrastructure locations are now filtered correctly on viewing IRM page.
5. Large amounts of inventory no longer causes the Infrastructure dock to break.

Bug Fixes:

1. For ISPs with enabled Email messaging service:
   • Sending an email with an invoice attachment is now sent as expected. In addition, history logs are now correctly added after an email is sent successfully
   • Sending an email template created in Visp app with an image in the body now sends successfully to the email recipient.
2. When the billing days settings of a subscriber are updated, invoicing of packages now considers the invoicing for suspended/inactive option.
3. Correct history logs are now added after saving updates to the Invoicing for Suspended/Inactive packages setting.
4. Automatic followers setting in Ticket type settings is now removed since this feature is yet to be worked on.

Bug Fixes:

1. Email template exist error is no longer displayed on sending an email directly to the subscriber.
2. Attachments are now sent successfully for templates with the current invoice or payment attachment.
3. Adding an invoice item with multiple quantities no longer displays the item separately.
4. Prorate after unsuspension is now labeled correctly in Visp.
5. Adding a recurring custom item to a new invoice without a prorate no longer displays an undefined id error.

Bug Fixes:

1. Custom Field settings are now displayed completely for new ISPs.
2. Deleted tax names can now be reused in the Taxes settings.
3. Usage report is now displayed for ISPs with activated IRM.
4. Report snapshot is now generated correctly for ISPs with activated IRM.
5. When a package is deleted or a device is removed, SmartSession is now disconnected.
6. UBO-QBO Synced Transaction Report is now optimized further to load faster.

Bug Fixes:

1. Templates with Custom Field and Package List merge fields are now saved correctly in Visp.
2. Adding a quote no longer displays the “Cannot read property ‘id’ of undefined” error.

Bug Fix:

1. Correct invoice charges are now generated on signup for those who are in flexible billing.

Bug Fix:

1. UBO-QBO Synced Transaction Report (Date Bound) is now optimized to load faster than before.

Minor Improvement:

1. Subscriber email and primary address are now auto-filled when adding a new ticket.

Bug Fixes:

1. Invoices that contain both a prorate and full-term invoice item are now displayed correctly.
2. User with unchecked View ISP Billing Info can no longer view Visp billing in My Visp settings.
3. eCheck with a hyphen is now accepted via the vPortal. It is now mimicking the logic from UBO and VISP.
4. Archiving a subscriber now hides the subscriber pin in the Map page.
5. Multi-brand Dashboard now only shows the Multi-brand Subscriber Lookup widget.
6. Tag-along percent item is now billed correctly on first billing of the subscriber.
7. Unit price and qty are now editable on creating a new purchase order.
8. Equipment field values like Equipment IP are now displayed correctly in the subscriber main table.

Improvements:

1. Users can now click on the “Change” button for a package to open the Change Package wizard. Through the Change Package wizard, users can now select the new package for the subscriber, configure how the billing will behave for both the old package’s and the new package’s terms.
2. Subscribers can now submit a ticket through SMS (via Twilio).
3. Purchase Order amount fields can now be updated.
4. For the Sales Tax Liability Report, the tax criterion totals summary now includes tax without tax criteria and now displays the tax name if no criteria are available.
5. Achilles integration is now available in Visp, by request, which allows you to track the real-time online status of your equipment.

Bug Fixes:

1. Invoice can now be added without errors using UBO.
2. View ISP Billing Info user right is no longer dependent on the Check Online Users right.
3. TypeError undefined toLowerCase exception in vPortal is now fixed.
4. Activated Fiber service details are now displayed correctly in vPortal

Bug Fixes:

1. The main item and the tag-along items are now grouped together correctly regardless of the quantity.
2. Spaces in postal code are now automatically trimmed on typing in the Post Code field in vPortal signup and account manager.
3. Locking out of Visp caused by non-payment conditions are now more consistent with that of UBO.
4. Updating subscriber package UBB settings are now saved without making it disabled.
5. Add eCheck in vPortal is now restored for those ISPs with option to allow adding and updating of eCheck in vPortal.

Minor Improvements:

1. Option to hide setup fee in upgrade page in vPortal is now available under Portal settings > Account Manager > Internet Service Settings.
2. Subscriber password value is now hidden in the HTML code when the “View Password & Emails“ permission is not allowed for the current app user.
3. City column header label in reports is now dynamically displayed based on the ISPs’ country.
4. ISL dropdown is now automatically set to GCI – Grand Cayman Island for ISPs on Cayman Island.

Bug Fixes:

1. Updating paper invoice fee description and rate in the Items setting now cascades changes to subscriber paper invoice default rate.
2.  Apply paper invoice prompt text is now updated to clearly state that the action will activate the default paper invoice option of the selected subscriber group.
3. BIll to item invoice date is now generated correctly to the parent subscriber invoice.
4. vPortal signup page now checks the exact location ID for hotspot packages.
5. Quote reversal items can now be deleted without errors.
6. Items table in settings is now updated after saving item price changes.

Bug Fixes:

1. PDF is now generated correctly based on subscriber’s language preference.
2. Blank statements list is now displayed in vPortal for those subscribers without any statements yet.
3. Some of the labels for French invoice PDF are now changed to lowercase.

Bug Fixes:

1. Email service suspended and reactivated in Visp now updates accordingly.
2. Updating speed limits for a hotspot service in the package settings no longer causes error that delays saving of changes.
3. ISP payment past due message is no longer displayed for a non-admin user.

Improvements:

1. Missing integrations for IRM are now added.
2. Subscriber Address Report is now available under the Subscribers category which contains the subscriber’s primary address, including coordinates, and the billing address.

Bug Fixes:

1. The billed-from-child item now always gets added to the same open invoice for the month if the Add the item to a new invoice option is unchecked.
2. Task, Custom Fields, and Attachments added to the ticket type template no longer go missing after several updates to other ticket type templates.
3. Searching coordinates in Map now displays the pin correctly.
4. Usage Report is now optimized to load faster.
5. ISP is now checked when adding or updating customer attachments and notes.
6. For those with Twilio enabled, users are now restricted from sending an empty SMS message.

Bug Fixes:

1. Package charges with a future bill start date that are set to bill to another subscriber are now generated correctly to the other subscriber.
2. Payment PDF format is now displayed correctly in Visp.
3. Subscriber history logs table are now displayed without errors.
4. Clicking on a history log now displays the log in the history prompt.

Bug Fix:

1. Payment Receipt PDF is now generated correctly without any incorrect duplicate entry.

Improvements:

1. Users can now view and click on the View Account Items button in the Account config drawer to open a report that lists all the items associated with it.
2. Option to enable Facebook Messenger is now available under Messaging Service settings. If enabled, subscribers can now link and unlink their accounts to their Facebook Messenger accounts through a process facilitated by the Messenger bot. After a successful link, the subscriber can now follow up on their existing tickets and add notes to them, as well as submit a new ticket.
3. ISP payment reinforcement is now integrated into the Visp app, similar to UBO.

Bug Fixes:

1. The Paid-by-Another calculations have been updated so that if the setting is “Bill full amount”, the final amount charged to the parent now takes into account the child item’s tax. In addition, if the setting is “Bill full amount” and the child’s item’s tax is updated, the parent’s item’s total amount is also updated.
2. Invoicing script now considers the non-taxable amount when generating the billed-from-child item to the parent.
3. The Status column in the Transactions pop-up now displays the correct status.
4. Last Modified column in subscriber history logs now displays the correct time.
5. Clicking the usage report link via vPortal now displays the usage report page without the invalid page error.
6. Multiple sessions of an IP Address are now displayed in the IP Search tool.

Bug Fixes:

1. Viewing a filter with Access Point condition now displays subscriber pins in the Map page.
2. Archiving a customer without entering a cancel survey answer no longer displays an error.
3. Scroll bar is now added to the filter view if the conditions list is too long.
4. Existing phone numbers of a subscriber are now autocompleted in the ticket contact details on adding a new ticket.
5. Authorize API Login ID validation is now decreased from 8 to 7 required characters.

Improvements:

1. Users can now choose to use the subscriber’s Primary address, Billing address, or the Associated Location of one of the subscriber’s packages as the ticket service address.
2. Data Accounting Exclusion Schedule settings are now available.
   • This allows ISPs to set periods to exempt Internet service accounting data from throttling and data limits during authentication.
   • This also extends to showing the custom usage periods in the subscriber usage reports.
   • DAE uses Data Accounting Service which now serves as the primary source of data usage info for the DAE-enabled packages.

Bug Fix:

1. Packages are now hibernated on the scheduled auto-hibernate even if the subscriber is suspended.

Bug Fixes:

1. Updating ticket time schedule now saves the correct time.
2. Refund is no longer restricted after 24 hours exactly from the payment date and time.
3. Payment distribution of voided payments or credit memos is no longer considered when displaying the invoice status on the subscriber Transactions table.
4. Bill to charge is now generated correctly in the parent invoice on clicking the BIll Parent button after re-enabling the Bill to feature.

Minor Improvement:

1. “On first authentication date“ is now available as a Bill Start Date field option for a legacy internet package that has yet to start billing. If the option is selected, the legacy internet package (that has yet to start billing) is now automatically billed on the same date that one of its internet services first authenticates.
2. Users or subscribers can now view the credit memo items in the credit memo, if available.
3. Multi-brand page is now available where users can view and search subscribers across multiple ISPs using the Multi-brand Dashboard widget.
4. Token checkbox is now available for eCheck Payment Option.

Bug Fixes:

1. Clicking on the search bar after selecting a filter no longer causes an error.
2. Searching in the Equipment page no longer causes the search to display an error.
3. Internal notes are no longer displayed in the ticket vportal view.
4. Cancellation survey field is now reset on archiving a subscriber.
5. Currency is now displayed in the Visp app PDF which matches the PDF that the subscriber receives.

Minor Improvement:

1. Simple Import Subscriber is now available under the Tools menu.

Bug Fixes:

1. Item price is now calculated correctly for non-recurring items upon adding to subscriber invoice.
2. Send button is now clickable in the Message Subscriber drawer on selecting to send an email template after viewing the Message Templates settings.
3. “Disable editing if a signature has been added to the ticket” option is now checked when disabling ticket components after adding a ticket signature.
4. Image alt, height, width, style HTML formatting is now displayed correctly in the Ticket template.
5. Date and time are now displayed based on the ISP’s timezone for the “Last login” tooltip of the subscriber Internet device latest authentication field.
6. Automatically unsuspend checkbox is now removed from posting a credit memo.
7. Funky currency is now removed from the Invoice table view.
8. Package name in subscriber table is no longer hidden when selecting a subscriber row.

Minor Improvement:

1. Cayman Island time zone is now added into the Time Zone dropdown.
2. Non-empty Custom Field can now be used to display as the Customer ID in subscriber PDFs, available by request.

Bug Fixes:

1. Stuck in loading issue on clicking the Retrieve from Minerva button has been fixed. The user is now able to retrieve an existing customer’s data as expected.
2. Token data is now populated as expected on adding a credit card for a subscriber of an ISP who is on Payment Express.
3. Viewing an independent email service of a subscriber no longer causes an app error.
4. Funky tax hover color in invoice view is now fixed.
5. When using UBO to hibernate a package, tax is now calculated correctly for the FEE item that is setup to be added on package hibernation.

Bug Fixes:

1. For ISPs on invoice-based billing, the default term dates of the newly added package now sync correctly with the existing term of existing packages.
2. Updating the ticket description no longer causes the funky cursor behavior.
3. For ISPs with OpenSRS enabled, deactivating an alias service now deactivates it in OpenSRS.
4. The link between the assigned LTE CPE and LTE SIM subscriber equipment is now removed on unassigning equipment from the subscriber.
5. Adding a new message template now displays the template fields correctly.

Minor Improvement:

1. IP settings under Equipment settings are now moved under Packages settings.

Bug Fixes:

1. Loading of subscribers in the map page no longer causes funky field in the Add Prospect drawer.
2. Saving changes to the “Display the current invoice by default upon viewing the Packages & Invoices tab” option under Payment settings no longer displays an error.
3. Email template indention is now considered on sending email to subscriber/s.
4. Service labels are now displayed correctly in the Subscriber Packages & Services.
5. Margins and button placement styling are now fixed for Edit Device and Add Alert drawers.

Minor Improvement:

1. View History colors are now consistent throughout the app.

Bug Fixes:

1. Clicking on ISP statement items now links to the correct portal.
2. Error on closing the Message Template drawer after saving updates is now fixed.

Bug Fixes:

1. Credit card expiration is now displayed correctly in the ISP Payment drawer.
2. Error on clicking Usage-based Billing under a subscriber’s Internet service is now fixed.
3. Error on clicking on the service label in Package settings is now fixed.
4. MAC Address and IP fields are now validated before allowing Save in Add/Edit Device.
5. Edit device for inactive Internet service is now disabled.

Bug Fix:

1. Removing the child invoice item in the parent account no longer causes the child invoice item to stop recurring.

Bug Fix:

1. Clicking Pay Now for non-US ISPs with the Credit Card method no longer causes an error.

Minor Improvement

1. eCheck option is now hidden for ISPs not located in the US.

Bug Fixes:

1. Next invoice date is now displayed correctly in the invoice item preview.
2. Auto-suspend option is now disabled for the Paper Invoice Fee invoice item.

Minor Improvement

1. eCheck option is now hidden for ISPs not located in the US.

Minor Improvement:

1. Standard styling changes for drawers are now applied to the Visp app, excluding Equipment and Mail drawers.

Bug Fixes:

1. Map pin changes are now saved without invalid errors.
2. Missing service action buttons in the Subscriber Packages/Services drawer are now displayed for tablet users.

Minor Improvement:

1. Check # and Money Order # are now displayed in the Statements PDF.

Bug Fixes:

1. Missing subscribers in Subscribers with Paper Invoice Fee Report are now displayed.
2. Variable rate price unit is now displayed as a required field in the item settings.
3. Enabling late fee setting now adds the correct ISP history log.

Minor Improvement:

1. Under Late Fee settings, default Invoice Item Description based on the selected software label is now added when saving the default add late fee setting and the invoice item description is blank.
2. Applying auto action settings now includes the list of subscribers who are affected in the ISP history log.
3. Revenue Per Access Controller Report is now available under the Billing category. It will display the total amount invoiced for each subscriber, grouped by Internet devices Access Controller, within the given date range.

Bug Fixes:

1. Missing inactive default triggers are now displayed in the list of Inactive Triggers under Message Templates settings.
2. Error on updating Bill to Another settings is now fixed.
3. Users are now able to use an IP Pool name that was just deleted when adding a new IP Pool or updating an existing IP Pool under IP Management settings.
4. Updating auto action settings now adds the correct history log.
5. Sales Tax Report snapshot is now generated without errors.

Minor Improvement:

1. Custom messages can now be displayed on the vPortal login page.
2. Missing “Verify on Stripe” for eCheck is now available for ISPs using Stripe merchant.

Bug Fixes:

1. Users are now able to hibernate a package and trigger a fee (if applicable) to be charged.
2. Upcoming package term is now displayed correctly when adding a new package to non-monthly subscribers with paper invoice enabled.
3. Payment posted to the parent account via vPortal is now reflected in the child account once the payment is distributed and fully pays the invoice containing the child account item.
4. If the Email messaging service is enabled, the mail server history error is now fixed on sending an email to multiple email addresses.
5. Loading is now displayed when printing a ticket to indicate the PDF is still loading.

Minor Improvement:

1. When disabling/deactivating a multi-ISP user, a log is now added to the other ISPs that have the user.
2. 0.00 amount can now be saved when updating the FEE item price in the invoice view.
3. Privacy link on login is now updated to the correct link.
4. Company Name is now displayed in the Subscriber tab if the person name is blank.

Bug Fixes:

1. Refunding a customer now works as expected for ISPs using Stripe merchant.
2. Updating credit card no longer adds unrelated history logs.
3. Error on saving the “Include service term dates on PDF” under Payments settings is now fixed.
4. Deleted date is now logged correctly when deleting a subscriber.
5. Company Name is now displayed in the “billed to” label in the Packages & Invoices view if the person name is blank.

Bug Fixes:

1. Error on processing auto-pay for ISPs with Paypal merchant is now fixed.
2. Deleting a non-recurring invoice item in the upcoming invoice no longer displays the “Item Price not Found” error.
3. Error is now fixed when saving an invoice with Avalara integration enabled.

Minor Improvement:

1. For LTE SIM-type equipment, the Auth Key field is now merged to the K field which is the same field, but just a different label. In addition, K field is now renamed to K/Auth Key field.
2. Account column is now available in the Items settings table.

Bug Fixes:

1. Under IP Management settings, IP Allocation percentage is now calculated correctly and IP information details are now displayed correctly in the IP Pool Detail window.
2. Mark as Private label is now consistent for both Note and Attachment.
3. Rename icon is no longer displayed for Service type in the Packages & Services list.
4. LastPass no longer overwrites the login data when updating a user.

Minor Improvement:

1. For LTE SIM-type equipment, the Auth Key field is now merged to the K field which is the same field, but just a different label. In addition, K field is now renamed to K/Auth Key field.

Bug Fix:

1. eCheck token is now updated correctly when updating in My Visp settings.

Minor Improvement:

1. Amount column is now added to the Declined Payments Report.
2. “Refresh Required” prompt is no longer displayed when there are new changes in the Visp front-end.
3. Links to Marketbroadband.com in the Extensions settings are now updated to redirect to the correct page.
4. IP Pool information is now automatically displayed in the Subnet Detail window under IP Management settings.

Improvement:

1. Item permission options are now added, available only for those using the new user rights option that is activated on request.
2. Hibernate option is now available for non-Internet service packages.
3. Avalara tax option is now available for legacy Internet packages.
4. Quantity field is now available in the Add & Configure Package window.
5. Registered MAC Address is now removed when hotspot service expires.
6. Other service is now activated on vPortal signup even if there are other package services included in the package.
7. Revenue Per Item Per Zip Report is now available under the Billing category. It will display the total amount of payment-distributed invoice items grouped by zip and similar item from all subscribers, within a given date range.
8. Save and Cancel buttons for Inline editing are now moved into the field.
9. Standard styling is now applied to the following: Login, Main Layout, Dashboard, Subscribers, and Main Table.
10. Feedback icon is now removed from child drawers.

Bug Fixes:

1. Subscribers who should not have the paper invoice fee are no longer generated.
2. Updating the paper invoice option of the subscribers billing options now displays the paper invoice fee amount correctly in the upcoming invoice.
3. Send button is now displayed for long email content without the need to change zoom options.
4. From email in the Message Subscriber drawer is now auto-populated for ISPs with multiple emails. In addition, users can choose which available email address to enter in the From field.
5. Missing email notification for ticket updates is now restored.
6. Assigned CPE tab is now loading correctly for those ISPs with no data displayed in the table.
7. In vPortal signup, Company, Phone, Email fields are no longer hidden on changing country unless settings are enabled to hide them. Also, Company is now moved before the Address fields.

Minor Improvement:

1. Transaction ID column is now available in the Monthly Credit Card Billing Report.

Bug Fixes:

1. Subscriber equipment drawer now closes when selecting another subscriber.
2. Adding a second package in settings now displays packages tabs correctly.
3. Phone numbers can now be updated in inline edit.
4. Unidentified floating object when adding/editing ticket types in settings is now removed.

Bug Fix:

1. For ISPs using Proray merchant, the amount sent to Propay merchant is now in 2 decimal format.

Bug Fixes:

1. Report snapshot is now generated correctly for Usage Report for Internet Service.
2. If a subscriber has at least one active red or yellow alert cascaded to the customer, the alert will display in the main table.
3. | symbol no longer causes email messages to cut off on sending.
4. Clicking X in inline edit now works as expected where changes are not saved.
5. Package setup fee item tax is now synced on updating the setup fee package tax setting.

Bug Fix:

1. Entering email body content now allows entering text without any issues and no longer resets the Subject field.

Minor Improvement:

1. The first ISP email address is now populated automatically in the To field of the Message Subscriber form.
2. Extra spaces before and after email addresses are now automatically removed on clicking “Add email address” or on pressing the Enter key in the To field.

Bug Fixes:

1. Users can now click on the Bill Parent to generate the billed-from-child item to the parent for other instances of the item if the PBA setting has been enabled already.
2. Filter results now display consistently for those filters with the last day of the month condition.
3. Viewing an invoice now displays properly for invoices generated after Sep 2, 2021 with a paper invoice fee.
4. Paper Invoice Fee now displays correctly in the upcoming invoice.
5. Setting subscriber paper invoice fee from Custom to Default now displays the ISP’s default fee amount.
6. “No upcoming invoice” error no longer displays on unchecking the Paper Invoice option in the subscriber’s Billing Options tab.
7. Missing Reset button in the password field is now restored.
8. Report Snapshot labels and checkboxes are now displayed correctly.
9. Subscriber pins are now loaded consistently on the Map page.

Minor Improvement:

1. Ticket content changes are now displayed in the ticket history log.

Bug Fixes:

1. Subscriber email addresses are now populated correctly in the To field when sending an email to the subscriber.
2. Subscribers are now loading consistently on the Map.
3. Viewing a package in the Subscriber dock no longer displays an error if accessed via the Ticket dock.
4. Updating the custom field label in the Custom Field settings no longer has the funky behavior after typing the first character.
5. Missing “Delete the invoice item and the package” option behavior is now restored.
6. Inactive items are no longer displayed as tag-along item suggestions or tag-along items of a package.
7. If a package has inactive items as a tag-along, the inactive tag-along items are no longer added to the invoice upon adding the package.
8. When linking a SIM to an LTE CPE, Link and Unlink buttons are now displayed correctly.
9. Linked SIM IMSI label for LTE CPE is now updated to display as a link-looking label to indicate that it can be clicked to link a SIM.

Features:

1. Major updates on Visp’s messaging feature to improve subscriber ticket communication and to support SMS (via Twilio) for sending bills and processing payments.
2. Paper invoice fee now appears on upcoming invoice preview and can be configured in the Items manager.
3. Users can now set the ISP’s paper invoicing policy to skip the following if the subscriber’s balance due is less than the set threshold:
   • skip an invoice from getting automatically sent to the print house or included in the PDF download file
   • skip charging paper invoice fee to the subscriber