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Changelog

What’s New in VISP? We’re updating VISP regularly. Check back here to see
the latest improvements and newest features.

vPortal 0.42 – Nov 11, 2020 10:11 PM PST

Bug Fixes:

  1. Packages menu is now hidden if Packages, Usage, Upgrade display are not enabled and if scheduled auto action is not enabled for the package.
  2. Phone field incomplete error message now displays only if cursor moves out of the field.

Visp 8.0.11.2 – Nov 10, 2020 9:19 PM PST

Improvements:

  1. When payment amount is unlocked, the payment amount in the Receive Payment is now adjusted based on the checked invoices.
  2. “Taxes” label displayed in the Invoice and in PDFs can now be renamed in Taxes tab of the Invoicing settings.
  3. Option to display the current invoice by default upon viewing the Packages & Invoices tab is now added to the Accounting controls tab of the Payments settings.
  4. Hex color option for PDFs is now available in Forms settings.
  5. Map is now improved with the following features: coverage polygons, different layer options, address searching, and creating a subscriber from a pinned address.
  6. Users can now toggle to only count usage hours with average bandwidth usage that’s equal or greater than the threshold.

Bug Fixes:

  1. Custom flat rate tax of package is now displayed correctly when adding a package to invoice/quote.
  2. Clicking All filter now selected all of the ticket status. In addition, pre-defined Open, Pending, Resolved ticket status are now removed from the Others filter.
  3. ICCID, K, and OPc fields are now displayed for LTE SIM-type equipment in the Inventory window.
  4. Duplicate ICCID validator is now added for equipment.

UBO 7.6.114a – Oct 28, 2020 11:05 PM PST

Bug Fixes:

  1. First session Smartsession usage calculation is now applied to the usage report.
  2. 3-month average usage is now calculated and displayed correctly in the usage report.
  3. Parent-child relationship of the package-items to their packages is now displayed correctly in the invoice PDF.

Visp 8.0.10.9 – Oct 28, 2020 10:29 PM PST

Bug Fixes:

  1. Service buttons under Subscriber Packages dock are now displayed consistently in mobile view.
  2. Company with only a blank space character is now trimmed before displaying in the Subscriber Primary and Billing Contact Summary.
  3. Save and Cancel buttons for subscriber custom fields no longer overlap the field.
  4. Hyphen symbol is now accepted in the Internet service username field.

UBO 7.6.114 – Oct 27, 2020 6:34 PM PST

Improvement:

  1. Allow multiple IP addresses even without MAC Address under Internet Devices behavior is improved to allow entering of MAC Address even without IP.

Bug Fixes:

  1. Invoice item details can now be updated if the previous item in the invoice item list was reversed.
  2. New User Report now displays billing email correctly.

Visp 8.0.10.8 – Oct 26, 2020 10:34 PM PST

Improvements:

  1. Clicking on My Profile now displays a dock menu instead of a specific page.
  2. Equipment Accounting Controls setting is now moved from the Settings page to the Visp menu.

Bug Fixes:

  1. Space gap in equipment header and child dock window is now removed.
  2. Error on adding a package with multiple terms is now fixed.
  3. Clicking on a prorate option in settings now only displays other options if prorate link is not disabled.
  4. Opened editable drawer is now automatically closed if another equipment is selected.

Visp 8.0.10.7 – Oct 25, 2020 9:23 PM PST

Bug Fixes:

  1. Dashboard now displays properly in mobile view instead of an error page.
  2. When resizing the browser, the Subscriber Count dashboard chart no longer goes beyond its widget card.
  3. Error in opening My Visp is now fixed.
  4. Missing default FCC Tech Code when adding services to a package is now restored in Packages Settings.
  5. LTE SIM now has Auth Key, ICCID, K, and OPc fields similar to UBO.
  6. Linked SIM IMSI is now displayed in the LTE CPE of a subscriber.
  7. Email can now be sent to the subscriber regardless if the billing email type check option of the entered email address is unchecked.
  8. Upcoming invoice is now displayed in the Invoice dropdown if an upcoming invoice for the subscriber is available.

Visp 8.0.10.6 – Oct 21, 2020 8:31 PM PST

Bug Fixes:

  1. Updating setup fee item setting of a package no longer renames the package name and package description.
  2. Email templates created in UBO are now displayed as expected in Visp.
  3. Default payment date in Receive Payment now follows the ISP Timezone.
  4. When a mail server error is experienced on posting a payment, the retry attempt of posting payments when connection is lost is now ignored.

UBO 7.6.113 – Oct 20, 2020 8:18 PM PST

Bug Fixes:

  1. Linking an LTE CPE to an Internet device now fills out the MAC Address correctly.
  2. Option to allow multiple IP addresses even without MAC Address under Internet Devices is now available upon request.

Visp 8.0.10.5 – Oct 20, 2020 12:50 AM PST

Improvements:

  1. Unarchive option is now available for archived subscribers in the subscriber menu in the Subscribers table.
  2. Full implementation of the report builder is now available in Visp.
  3. Creating custom Dashboard widgets is now available under Settings.
  4. The Recurring checkbox and the recurring settings for FEE-type items in the invoice is now enabled, unless the FEE-type item has Automation settings enabled.

Visp 8.0.10.4 – Oct 18, 2020 10:50 PM PST

Bug Fixes:

  1. Ticket notes are now sorted in descending order correctly.
  2. All filter for Subscribers dashboard widget now displays subscriber count correctly.
  3. ISP time zone is now applied when displaying payments in the Transactions table.

UBO 7.6.112a – Oct 14, 2020 9:06 PM PST

Bug Fixes:

  1. Updating the tax of a prorate custom item no longer deletes the instance of the recurring item that will be generated in the next invoice.
  2. Uppercase letters in email service are now automatically changed to lowercase letters upon activating in laravel portal.
  3. Uppercase letters in email service are now displayed as lowercase in UBO to avoid any display issue. 

Visp 8.0.10.3 – Oct 14, 2020 8:14 PM PST

Bug Fixes:

  1. Error when activating Minerva service instance caused by localized region restriction is now fixed.
  2. Random sorting of main table which causes some subscribers to disappear is now fixed.
  3. Error message is now displayed when invalid bill method is added to the subscriber.
  4. Viewing a ticket from the Subscriber Summary now displays as a child drawer of the Subscriber dock.
  5. End term date displayed in Package Auto Actions now matches with the subscriber.
  6. Hibernating in Visp no longer sends an email to the ISP indicating the the package was hibernated in vPortal.
  7. Export to CSV for Inventory now extracts all the results in the table instead of just the current page.

vPortal 0.39 – Oct 12, 2020 9:46 PM PST

Improvements:

  1. Credit card table is now simplified in Payment Information page to avoid confusion. In addition, Payment Information page link is now added to the Pay My Bill page.
  2. Fields in the Account Information and Billing Information page can now be disabled individually upon request.

Visp 8.0.10.2 – Oct 6, 2020 10:09 PM PST

Bug Fixes:

  1. Equipment Function field is now removed and no longer available in Visp.
  2. Equipment can now be assigned to either a site or a subscriber when accessed through the Equipment page.
  3. Equipment is now displayed in the Site Equipment tab if it is assigned to a Site and in Assigned CPE tab if it is assigned to a subscriber.
  4. SM-type equipment can now be assigned to subscribers via the Add Equipment in the Subscriber Dock.
  5. Assigned SM-type equipment now displays data without errors when accessed through the Subscriber Equipment dock.
  6. Changing the site location for a site equipment is now displayed correctly in the Site Location column of the Site Equipment tab.
  7. Automatic assigning of tax for newly added subscribers via Visp or signup is no longer case-sensitive for City tax criteria.
  8. Missing Package Description and Package Includes text area are now back in Package Settings.
  9. Saving SKU changes now ignores deleted equipment profiles when checking for duplicates.

Visp 8.0.9.6 – Sep 16, 2020 9:50 PM PST

Bug Fixes:

  1. Tickets can now be scheduled on weekends.
  2. Transactions list arrangement in Visp is now similar to the UBO Statements.
  3. Username is now displayed correctly in the Account Summary portion of the invoice PDF.
  4. “Edit Equipment Profile Inventory” is now relabeled to “Edit Inventory”.

Visp 8.0.9.5 – Sep 15, 2020 11:13 PM PST

Bug Fixes:

  1. Setup fee and prorate charges are now added in a separate invoice if the option is enabled.
  2. ‘Equipment Function ID must be a number type’ error is now fixed.
  3. Duplicate serial number is now detected when adding an LTE CPE inventory.
  4. Services of a package can now be accessed and activated in the mobile view of Visp.
  5. Selecting a Network Address in the Add New IP Pool no longer crashes Visp.

Visp 8.0.9.4 – Sep 8, 2020 7:14 PM PST

Improvements:

  1. IP Management page is now available.
    • Users can now open the Subnets tab and view the list of subnets created by the ISP.
    • Users can now open the IP Pools tab and view the IP Pools table, which displays a list of IP pools created by the ISP.
  2. Function field is now available for equipment.
  3. The Subscriber Packages/Services/Equipment Config modal window is now converted to a dock, with the “Packages/Services” and “Equipment” tabs.
  4. Subscriber’s Internet/Hotspot service devices are now displayed through cards.

Visp 8.0.9.3 – Sep 7, 2020 10:10 PM PST

Bug Fixes:

  1. Search results for linked tickets are now updated when resolving and re-opening other tickets.
  2. When switching to another Equipment tab, the entered data in the search bar is now considered when displaying the table results.
  3. The centered image in email templates is now displayed correctly.
  4. MAC Addresses are now removed when deactivating an Internet service if the ISP is not set to keep the service device option.
  5. First MAC address is now displayed consistently when reactivating an Internet service.
  6. “Removing this item will also remove the Package“ is now added to the prompt when deleting a prorate package item in the upcoming invoice.
  7. Balance Due column in the Subscribers table is now sorting correctly.

Visp 8.0.9.2 – Sep 2, 2020 10:37 PM PST

Bug Fixes:

  1. Ticket tabs are now displaying their components correctly.
  2. Bold font style is now applied to the primary user name in the Visp settings User list.
  3. Notification emails are now sent to the specified email address/es on package hibernation and reactivation in vPortal if the setting is enabled.

Visp 8.0.9.1 – Sep 1, 2020 9:52 PM PST

Improvements:

  1. Refund feature is now available in Visp.
  2. Bill of Materials is now added to the Ticket Dock which allows users to define the items to bill the subscriber once the installation is completed.
  3. Application user access restriction for items is now available.

Bug Fixes:

  1. Mass email to all subscribers will now send to all subscribers instead of just the subscribers in the first page.
  2. Deleting setup fee in an upcoming invoice no longer deletes the package.
  3. “Removing this item will also remove the Package“ is now added to the prompt when deleting a full-term package item in the upcoming invoice.
  4. If ISP address is invalid, default coordinates for the Map now use the city, state, zip of the ISP Address.
  5. Revenue dashboard now displays ARPU amounts that match the value in the report.
  6. Late Fee item can now be removed from the invoice in Visp.
  7. Subscriber history log when sending email is now only added once.
  8. Tax Rate % amount in Taxes settings now accepts up to 4 decimal places.

UBO 7.6.110c – Aug 26, 2020 9:17 PM PST

Improvement:

  1. ARPU Report now includes City column and now has options to include recurring and non-recurring custom items. Also, the report is now based on the subscriber’s current invoice, not just the package price.

Bug Fixes:

  1. Usage Report data summary is now displayed consistently with the usage data displayed in vPortal.
  2. Invoicing script is now improved to avoid invoicing non-recurring invoice items that were already generated in previous invoices.

Visp 8.0.8.9 – Aug 24, 2020 10:37 PM PST

Bug Fixes:

  1. Equipment profile form is no longer reset when uploading or deleting an image attachment.
  2. Upcoming invoice now displays correctly for custom quote item.
  3. Add Other Item list of the Invoice area now displays with a maximum number of 50. The other items will display once a match is found upon searching.
  4. Remote mail server password is now masked in Mail Delivery settings.
  5. Prompt to save changes in Settings now displays only if there are unsaved changes.
  6. Newly-added ticket is now scheduled only if a schedule is set.
  7. Ticket schedule conflict is now ignored when resolving or closing a ticket.
  8. Display issue where duplicate tickets are displaying in the service desk table is now fixed.

Visp 8.0.8.7 – Aug 16, 2020 10:37 PM PST

Bug Fixes:

  1. Error when adding another card after a TOKEN-type credit card is now fixed.
  2. Re-assigning a technician of a ticket now updates the existing calendar event, instead of creating a new calendar event.
  3. Deleting a ticket now deletes its corresponding calendar event.
  4. Clicking on a searched subscriber no longer resets the subscriber main table.
  5. Instructions link in Mail Delivery settings now redirects to the correct URL.

UBO 7.6.110a – Aug 16, 2020 10:07 PM PST

Improvement:

  1. Report snapshot dropdown is now available for all reports if there are snapshots available.

Bug Fixes:

  1. Bill start on invoice day for subscriber package is now working as expected.
  2. Invalid search filter created in Visp is now ignored in UBO.

Visp 8.0.8.6 – Aug 12, 2020 6:51 PM PST

Bug Fixes:

  1. Unchecking all dashboard rights now hides the Dashboard navigation for the user.
  2. Tickets are now scheduled more accurately based on the ISP’s timezone and the selected date and time.
  3. Linking a ticket now adds a history log to the ticket, instead of adding to the ISP logs.
  4. Posting a TOKEN payment no longer displays the expiry date fields.
  5. Cash is now set as the default payment method for newly added subscribers in Visp.
  6. Complete list of equipment connected to the Site is now displayed in the Site Location dock.
  7. Equipment list should now be synced in both Visp and UBO.
  8. Package sub-items are now displayed in the upcoming invoice.

Visp 8.0.8.5 – Aug 10, 2020 11:09 PM PST

Bug Fixes:

  1. Users can now remove all sub-items for legacy packages.
  2. TOKEN-type credit cards are no longer re-tokenized since they are already in token form.
  3. Assigning a ticket to a subscriber now adds a ticket history log.
  4. Auto-generated username is now logged correctly in the subscriber history upon adding a new subscriber.

UBO 7.6.110 – Aug 10, 2020 10:39 PM PST

Bug Fixes:

  1. Quantity for 911 fee is now updated correctly when clicking Update quantity in the Invoice Details window.
  2. Enabling additional custom fields changes in settings now consistently displays the fields in the Primary Account tab, without the need to restart UBO.
  3. Report list is now reloaded when selecting an ISP in Report Center.
  4. Reports menu list is now reloaded when selecting an ISP in the main table.

Visp 8.0.8.4 – Aug 9, 2020 10:43 PM PST

Bug Fixes:

  1. Timezone is now applied correctly to the Last Modified Date & Time which is displayed in the Subscriber Ticket Summary.
  2. Credit card IPPay token is now only re-tokenized if the card number is updated.
  3. Posting a payment in My Visp now reloads the displayed Visp Statement to the current month and year.
  4. A possible cause for the “bad request” error when scheduling a ticket is now fixed.
  5. Invoice Total and Total Balance Due are now updated when adding or removing items in the invoice.
  6. Adding a custom item in the invoice now displays a consistent date range on both the invoice item preview and the saved invoice item.
  7. Funky instances of duplicate notes or inconsistent subscriber details for docked subscribers are now fixed.
  8. Updating ticket details of a scheduled ticket in VISP now includes updating the content of its corresponding calendar entry.
  9. Clicking on a ticket with no subscriber associated now displays the Select Subscriber option consistently.
  10. IP Address is now updated with the latest IP address of the authenticated device when clicking the Refresh button in the Internet service.
  11. A custom item with a quantity greater than 1 can now be added into the invoice without errors
  12. Package column is now sorted correctly.
  13. Work Phone and Cell Phone are now displayed correctly in the Edit Subscriber popup.

Visp 8.0.8.2 – Aug 4, 2020 10:44 PM PST

Improvement:

  1. Two new linked ticket types: Merge To and Merge Into By.
    • “Merge To” means to merge the currently viewed ticket to the selected linked ticket.
    • “Merge Into By” means to merge the selected linked ticket to the currently viewed ticket.
  2. When a ticket is merged to another ticket, all its content, attachments, tasks, etc. will be added to the other ticket and the merged ticket will be closed.
  3. Email notifications will now be set to the reporter when resolving or closing a ticket.
  4. Email notifications will now be sent to the linked tickets reporter if the main ticket is resolved or closed.

Bug Fixes:

  1. Since users can now select the default payment method of the subscriber in the Payment Options tab, the radio button in the Payment Method dropdown under Receive Payment is now removed.
  2. For Firefox users, ticket schedule time can now be updated.
  3. When scheduling a ticket to a technician without a calendar, the technician calendar is now automatically created instead of displaying an error.
  4. Deleting a ticket type now works without errors.
  5. Adding a ticket note now only adds a history log to the ticket logs, and not to the ISP logs.
  6. All custom items are now loaded when clicking on Other Item button in Invoice view.
  7. Term start date for a package is now displaying as selected by the user.
  8. Expiration date for TOKEN-type credit cards is now excluded from the Post Payment button restrictions.
  9. If the user right is checked, the missing “Overview – Subscribers Count” dashboard component is now displayed.
  10. The missing option to select a subscriber in the ticket is now available if the ticket is not linked to any subscriber.

Java UBO 7.6.109a – Aug 2, 2020 9:09 PM PST & 10:27 PM PST

Bug Fixes:

  1. Subscriber usage now displays usage from RADIUS and SmartSession in the reports and usage billing correctly.
  2. Equipment profile is now considered when adding a new equipment.
  3. Updating the custom price setting of a package now updates the custom pricing of its item.
  4. Report column preferences are now displayed properly.

Web UBO 8.0.8.1 – Aug 2, 2020 9:22 PM PST

Improvement:

  1. Inventory Location Management, Equipment Profiles, and Stock Level indicator are now available for managing equipment.

Bug Fixes:

  1. Export to CSV now extracts all the results in the table instead of just the current page.
  2. State alignment and required fields label in My Visp Settings are now fixed.
  3. Time display in Time Zone settings now displays correctly based on the selected time zone.
  4. Loading of tickets is now faster and now loads the next pages of the tickets.
  5. Newly added filter in Java UBO now displays in Web UBO.
  6. Enable online signup for the following service packages option in Portal settings can now be updated without errors.
  7. Updating the custom price setting of a package now updates the custom pricing of its item.
  8. The default “Failed” status for a ticket is now displayed with correct spelling.

Web UBO 8.0.7.9 – July 28, 2020 9:31 PM PST

Bug Fixes:

  1. Funky Save and Restore buttons behavior is now fixed when saving changes in My Visp Payments settings.
  2. Exporting ISP Statement to CSV now displays the correct month range in the CSV.
  3. When clicking on an existing invoice containing only charges with no item instances, the invoice charges of the selected invoice now displays correctly instead of the upcoming invoice charges.
  4. “TypeError: Invalid attempt to spread non-iterable instance” is now fixed.

Web UBO 8.0.7.8 – Jul 26, 2020 11:53 PM PST

Improvements:

  1. Linked Tickets feature is now updated to have its own tab and now has more link ticket type options.
  2. My Visp settings are now moved from the Settings page to the Web UBO menu.

Bug Fixes:

  1. The quantity field for a custom item is now editable when adding a new custom item in the invoice.
  2. Voided invoice is now ignored when ‘Add to invoice’ is selected upon adding a package.
  3. Stripe secret key character limit is now increased to 255.

Java UBO 7.6.109 – Jul 26, 2020 10:04 PM PST

Improvements:

  1. Stand-alone Domain Hosting report and Check Online Users report are now integrated into UBO. In addition, user login is now available for Domain Hosting report if no credentials found in the link.
  2. View Hosted Domains and Check Online Users are now updated to include their corresponding stand-alone reports. Also, Support Site Access user right is now removed.

Bug Fix:

  1. In UBO-QBO Synced Transaction Report, selecting one of the checkbox options will now display the data correctly in the report.

Web UBO 8.0.7.6 – July 20, 2020 6:45 PM PST

Improvement:

  1. Percent rate items can now be added to a subscriber’s invoice.

Bug Fixes:

  1. After updating a mass email template, clicking on Email Template now displays the updated template content in the Email Subscriber window.
  2. Auto-suspend days after invoice generation days option is now saved correctly in Settings.

Web UBO 8.0.7.5 – July 19, 2020 6:40 PM PST

Improvement:

  1. Report Builder initial version is now available with the following features: loading and running pre-defined custom reports and displaying them in the custom report table, multi-select functionality, and bulk assign tickets.

Bug Fixes:

  1. Deleting a ticket now removes the deleted ticket in the Service Desk Kanban and List.
  2. Tickets can now be added for subscribers with unicode characters in their details.
  3. Adding of duplicate history log when scheduling a ticket is now fixed.
  4. Extra spaces are now restricted for the password field for Google Account and MarketBroadband credentials.
  5. Option to click Yes is now clickable when selecting “Delete the invoice item and the package” when removing a package charge.

Java UBO 7.6.108b – Jul 15, 2020 5:48 PM PST

Improvements:

  1. Primary Address, City, and Zip of the subscribers are now added as new columns in the Active Subscriber Report.
  2. Billing History Summary Report now includes: monthly breakdowns, option to select either Invoice Date or Trans Date (date when invoice item was added) as the date basis on how charges will be displayed and calculated, option to include custom charges, and option to select either Site or City to group the summary total.

Web UBO 8.0.7.4 – July 12, 2020 10:35 PM PST

Bug Fixes:

  1. Undefined login error when logging in using different users is now fixed.
  2. When hovering on the disabled Save button for the Payment Options, the reason why the changes cannot be saved will be displayed.
  3. Payment date is now editable in the Recieve Payment only for unchecked Process Payment Now.
  4. Subscriber status now displays the correct status consistently.
  5. Default email templates are now displayed properly in Web UBO.

Web UBO 8.0.7.3 – July 8, 2020 8:39 PM PST

Bug Fixes:

  1. The payment date of a newly posted payment is now displayed consistently with the date displayed upon posting the payment.
  2. EFT and PayPal options are now moved from Credit Card type to payment method since both options are not Credit Card types. Both options will be displayed only if the they are enabled in the Merchant Account settings.
  3. The character limit for IMSI field is now increased from 15 to 20 characters.

Java UBO 7.6.108 – July 7, 2020 10:48 PM PST

Bug Fixes:

  1. Default Throttle After value is now populated correctly after activating or moving an Internet Hotspot service in the subscriber Packages tab.
  2. The character limit for IMSI field is now increased from 15 to 20 characters.
  3. OAuth 0.1 option is now removed from QuickBooks Online extensions settings since it has already been deprecated.

Web UBO 8.0.7.2 – July 7, 2020 12:45 AM PST

Bug Fixes:

  1. Funky behavior in Packages & Invoices when deleting the last item in the upcoming invoice is now fixed.
  2. Additional cards can now be added if the initial card has TOKEN credit card type.
  3. QBO sync button is now hidden for upcoming invoice.
  4. Updating credit card for ISPs with Authorize.net merchant now saves successfully without displaying the “Duplicate customer payment profile ID exists” error.
  5. Invoice item display is now implemented in the Modern Portal and vPortal.

Java UBO 7.6.107d – July 5, 2020 6:23 PM PST

Bug Fixes:

  1. New User Report now correctly filters subscribers with an 8-digit eCheck routing number as part of the subscribers with complete data.
    • Auto Action script for deleting incomplete inactive subscriber now ignores subscribers with 8-digit eCheck routing number.
  2. Speed limits when moving Internet Hotspot service are now reset to follow the default speed limits of the new package.
  3. App user name instead of username is now displayed in the ISP history logs.

Web UBO 8.0.7.1 – July 5, 2020 6:23 PM PST

Improvement:

  1. Auto-retry Credit Card payment setting has been added in the subscriber’s newly added Payment Options panel to toggle on or off the automated retry of unsuccessful credit card auto-pay transactions and configuring when and how many times this happens for that subscriber.
  2. The item’s configured additional information that will be displayed as part of the invoice item’s description in the invoice has been implemented in the subscriber’s Account Manager/vPortal invoice view.

Bug Fixes:

  1. Service Profile funky user interface behaviors are now fixed.
  2. Payment Date is now editable for non-Credit Card and non-eCheck payments in Web UBO.
  3. Upcoming invoice is now displayed without the need to refresh when adding a package with future Bill Start Date.
  4. Changing the Localized Region for Minerva IP TV service profile settings will now update the Service Package list options.
  5. History logs are now added when making changes in the Online Signup settings.
  6. Updating service profiles now adds only one ISP history log with a type of SERVICE, instead of adding 2 duplicate history logs.
  7. Static lat and lng in Maps now display the coordinates of the ISP’s office instead of a random location.
  8. Timezone display is now applied only to payments/memos/reversals/refunds in the Transactions list.
  9. Invoicing now bills grouped multiple service instances correctly based on their status.
  10. Duplicate Email option is now removed from the Subscriber menu in the main table.

Web UBO 8.0.6.9 – June 28, 2020 7:17 PM PST

Bug Fixes:

  1. Default speed limits values are now displayed correctly under the subscriber Internet service speed limits.
  2. Custom and Package filters in Maps are now displaying subscribers correctly based on the filter conditions.
  3. Pagination and filters are now applied to ISP Logs.
  4. Template attachment is now included in the sent email when selecting a template with saved attachment under the Email Template option of the subscribers 3-dot menu.
  5. Disabled fields/options/dropdowns in Package Options settings are no longer validated when saving changes.

vPortal 0.28 – Jun 28, 2020 4:18 PM PST

Bug Fixes:

  1. Landing page in vPortal should now redirect correctly for URLs with or without http/https.
  2. Modem Sticker image is no longer required on signup.
  3. Registration Code added as a parameter (&refid=) in the vPortal URL now adds the value to the uneditable Registration Code field and saved in Custom Field 4 upon successful signup.

Web UBO 8.0.6.8 – Jun 23, 2020 9:40 PM PST

Improvement:

  1. When a user deletes a SERVICE instance and the ISP is set to automatically reverse charges, a reversal is now generated and automatically applied to the corresponding invoice/invoice item of the service.

Bug Fixes:

  1. Adding a custom item to an existing or upcoming invoice now adds to the invoice instead of creating a new invoice.
  2. “Cannot read property ‘item’ of undefined” error when moving service is now fixed.

 

Web UBO 8.0.6.7 – Jun 21, 2020 10:33 PM PST

Bug Fixes:

  1. Email option is now available for payment receipts.
  2. Ticket can now be added if Ticket Scheduling integration is disabled.
  3. Shown/Hidden on PDFs behavior is now consistent.
  4. Send to printhouse notification is now hidden if invoices were already sent to printhouse.
  5. Adding a service or package to a subscriber now displays the package in the Subscriber Packages & Services list.
  6. Deleting an invoice is now working as expected.
  7. Adding and scheduling a ticket in Java UBO now displays in the Web UBO calendar.
  8. Add New Item in Packages & Invoice view now displays the correct fields to allow adding a new item.
  9. History log is now added when an invoice item is added to an upcoming invoice.

Java UBO 7.6.107a & 7.6.107b – Jun 17, 2020 9:40 PM PST & Jun 21, 2020 4:45 PM PST

Improvements:

  1. UBO to QBO Synced Transactions Report is now available in the Report Center, under Others category.
  2. Accounts Receivable Aging Report now displays correct formatting for all amount columns.
  3. The Invoice Item Group Reports and the Undistributed Payments Report now display correct formatting for all amount columns.

Bug Fix:

  1. Laravel portal should now display correctly for ISPs without vPortal.

Web UBO 8.0.6.6 – Jun 17, 2020 4:57 PM PST

Improvement:

  1. Integrated Minerva IP TV service type for provisioning is now available in Web UBO.
  2. New service types are now implemented with a new approach and more centralized data storage.

Bug Fixes:

  1. Asset Tag is now displayed or hidden based on the Show Asset Tag option in Equipment Accounting Control settings.
  2. Logo is now uploaded without destroying its image dimensions in Forms Settings.
  3. History logs when updating the Auto-pay option for Portals are now added correctly.
  4. If the Primary Contact tab and Billing Contact tab are separated, the “Hidden on Invoices/Statements” option is now displayed only for the Billing Contact Tab.
  5. Clicking on the Account Manager option in the subscriber menu now displays the subscriber portal in a new tab.
  6. Manage dropdown in equipment now displays ssh, telnet, and winbox options.
  7. Arrow indicator is now added to the Payment Method dropdown.
  8. “Update default payment method” tooltip is now displayed when hovering on the radio button of the payment method.
  9. Previous months’ data for Visp Statements are now displayed correctly.
  10. MAC Address is no longer deleted in the Devices node when updating the speed limits of the internet service.
  11. Term dates error when invoicing a package is now fixed.

Java UBO 7.6.107 – Jun 16, 2020 10:25 PM PST

Improvements:

  1. Package Description is now displayed for prorate invoice items in the invoice PDF if the setting is enabled.
    • In addition, the package description is only displayed once in the invoice PDF for invoice items connected to the same package.
  2. If the Modern portal is being accessed and ISP already has a vPortal activated, subscribers of the ISP accessing the Laravel portal will now be redirected to the vPortal.

Bug Fixes:

  1. Invoicing for multiple packages is now consistent with the “create separate invoice line items for multiple instances of the same package.” option in Package Invoicing settings.
  2. | symbol is now supported in the password field.
  3. Assigned CPE Report now displays Count correctly if the table is filtered.
  4. App User column in Notes and History tab now displays an indicator that a ticket came from ServerPlus Issue Tracker.

Web UBO 8.0.6.5 – June 15, 2020 6:55 PM PST

Bug Fixes:

  1. Option to hide Pay My Bill in Account Manager is now available in Portal Settings.
  2. Invoice Date for Upcoming invoice should now be displayed correctly for bill start date on future invoices.
  3. NULL in ISP Address is now removed from PDFs.
  4. Subscriber username and password are no longer automatically filled out by LastPass.
  5. “Updating device speeds failed. AP did not respond.” error is now displayed when updating speeds of a device that returned no response or failed response.
  6. Deactivating an email service or alias service will now removed its instance in the database.

Web UBO 8.0.6.4 – Jun 8, 2020 8:45 PM PST

Bug Fixes:

  1. Filter field sorting is now arranged similarly to Java UBO.
  2. Changing billing cycle and selecting apply to next scheduled invoice option now displays the Upcoming invoice for existing packages correctly.
  3. Updating pricing for Legacy package via Items Manager now updates the package price.
  4. Online Signup Auto-pay option in Web UBO is now consistent with Java UBO.
  5. Refund days option is now increased up to 90 days, same with Java UBO.
  6. VPN Speed Limits tab is now hidden in Package Settings since VPN speed limits are already displayed under Speed Limits tab.
  7. Spacing in Other Website for My Visp Contact settings is now displayed correctly.
  8. Error on viewing invoice is now fixed.
  9. Spelling and line borders in Auto Actions Settings are now displayed correctly.

Web UBO 8.0.6.3 – Jun 4, 2020 3:58 AM PST

Bug Fixes:

  1. Clicking on the Check radio button in the Payments area now successfully updates the default payment method of the subscriber to Check.
  2. Term dates are now saved in the Item Description for prorate and full-term charges generated through adding legacy packages to subscribers.
  3. Adding a package and clicking Invoice Now will now add one instance of the package.

Java UBO 7.6.106 – Jun 3, 2020 9:04 PM PST

Improvements:

  1. Usage charges will now be added to the current open invoice for the current month. If none available, usage charges will automatically be added to a new invoice.
  2. Optimization changes for subscriber history items loading posted to live

Bug Fix:

  1. Extra spaces are now removed from the Account Number field in the ISP Payment window to avoid the invalid Account Number error.

Web UBO 8.0.6.2 – Jun 3, 2020 4:46 PM PST

Bug Fixes:

  1. Ticket Types UI now displays in Settings even if ticket types have no templates.
  2. Full-term charges that are generated upon signing up in vPortal are now based on the ISP’s billing settings and are now consistent with the displayed charges on vPortal signup.

vPortal 0.25 – Jun 2, 2020 5:59 PM PST

Improvements:

  1. Option to request subscribers to upload sim image and modem image attachment on vPortal signup is now available under Package Options.
    • Enabling these options will allow subscribers who are signing up in vPortal to upload images for their sim and modem.

Bug Fixes:

  1. “Email address unavailable” text is now displayed in vPortal Forget Password for subscribers with space saved as email address.
  2. Spaces and dashes in credit card numbers are now removed upon vPortal signup to avoid errors in subscriber signup.

Web UBO 8.0.6.1 – Jun 2, 2020 6:19 PM PST

Bug Fixes:

  1. Text for “Continue changing equipment type from ISP equipment to customer equipment” prompt is now updated.
  2. Clicking No in Continue changing equipment type prompt now resets the equipment form fields back to its original value.
  3. Billing Cycle and Status filter values can now be updated correctly.
  4. X button for Item Automation settings is now aligned with the dropdown options correctly.
  5. Restore/Cancel buttons in settings are now displayed consistently with other parts of Web UBO.
  6. Payment Distribution checkbox settings alignment is now corrected.

Java UBO 7.6.105 – Jun 2, 2020 5:30 PM PST

Improvements:

  1. Account Balance line is now removed from the Summary portion in the Payment Receipt and Memo PDFs.
  2. Credit cards with Token type are now excluded when checking for the “Any subscribers whose credit card has expired” trigger.

Bug Fixes:

  1. In the Subscriber Equipment tab, equipment fields are now displayed for parent Sim Card equipment labels.
  2. Apply UBB checkbox is now displayed as unchecked if value is 0.00 in DB.
  3. The Totals column in the Billing History Report can now be sorted correctly.

May 25, 2020 10:23 PM PST – Version 7.6.104

Improvement:

  1. Subscribers with ACTIVE Independent Email service is now available in UBO.
  2. Passwords with special characters are now displayed correctly in the Email merge fields.

Bug Fixes:

  1. Edit own Notes/Tickets/Attachments user right is now applied correctly for Notes in Notes & History tab.

May 17, 2020 8:59 PM PST – Version 7.6.103

Bug Fixes:

  1. Filters updated or created in Web UBO are now displayed correctly in Java UBO.
  2. Filter operators in Web UBO are now compatible with Java UBO and crons.
  3. Invoice Message validator is no longer triggered unless changes are made.

May 10, 2020 9:53 PM PST – Version 7.6.102

Improvements:

  1. After clearing the search field, the highlighted row is now displayed in the table without the need to scroll down or go to another tab.
  2. Average Revenue Per User Report now considers if the package of the subscriber has a custom pricing setup.

May 3, 2020 10:37 PM PST – Version 7.6.101

Improvement:

  1. Late Fee sub-conditions checkboxes are now independent of the default late fee condition, similar to paper invoice fee settings.

Bug Fixes:

  1. Auto-reset speed limits auto action is now available when speed limits for the Internet service have been modified.
  2. Highlighting focus in MAC is now disabled for Make, Model, Description to avoid the funky typing reset behavior.
  3. Typing detection in the IP Address field is now improved to avoid the funky cursor behavior.
  4. If “Merchant Processing Optional” user right is unchecked, “Process Payment Now” checkbox now continues to be checked and disabled even after posting a payment that unsuspends a subscriber.

New updates as of May 5, 2020 10:51 PM PST:

  1. Company Name is now the name displayed as the sender name when sending emails from UBO only if it matches the email addresses provided in the My Visp settings.
  2. Include inactive/prospect subscribers checkbox is now available in the Customer Mailing List report.

Apr 26, 2020 9:18 PM PST – Version 7.6.100

Improvements:

  1. View Credit Card Reports user right is now checked when accessing the Customer Cards Without Tokens reports.
  2. Clicking Report Center will now open one instance of the window.
  3. Date Chooser is now displayed for reports under the FCC category in the Reports Center. By default, the report date is set to the current month.

Apr 19, 2020 10:53 PM PST – Version 7.6.99

Improvements:

  1. “Any subscriber whose internet hotspot service will end in 10 days” trigger is now available in UBO.
  2. Edit Package right now includes Package Pricing and Package Auto Actions in the Subscriber Packages tab.
  3. Users can now choose “Account No” and “Parent Account No” for the TV service account.
    • If “Parent Account No” is selected, the user can choose an existing TV service account Account No as the parent and the duplicate Account No restriction will be ignored.
  4. The “Disable limits on this service.” option is now available in the Usage-based Billing under the Internet service of the Subscriber Packages tab.
    • If checked, the subscriber Internet service’s Usage limits will be set to “unlimited”.
    • This option is automatically checked when the Internet service is activated and the package has default bypass settings checked in the Usage-based Billing under Packages of the Settings window.
  5. The package auto action option, “Auto-Reset → Usage Limits”, is now available under Package Auto Actions of the Subscriber Packages tab.
    • If set, the Usage Limit settings of the subscriber Internet service with customized Usage Limit settings will reset to follow the package default settings after the days specified in the auto action.
    • The Auto-Reset Speed Usage Limit setting is now automatically added when the Internet service is activated and the package has default bypass settings set.

Bug Fixes:

  1. Invoice items transitioned from quote items now follow the rate updated in the quote.
  2. Invoice Day, Invoice Due Day, Term Start Day, and Auto-pay Day filter conditions now have a consistent “Last Day” filter value option.
  3. Aging ranges in Accounts Receivable Aging Report now follows days count instead of the end of month count.

Apr 14, 2020 10:35 PM PST – Version 7.6.98

Improvements:

  1. Error prompt is now updated to display a timeout reason if the server was down upon adding an attachment.
  2. Terms of Use option is now displayed in the Online Signup Settings for ISPs who are using vPortal.

Apr 6, 2020 6:28 PM PST – Version 7.6.97

Bug Fixes:

  1. Adding a ticket to a newly added subscriber will now create the ticket to that subscriber.
  2. “Terms: (unchecked)” is now displayed in the history log if the Generate Term is unchecked upon adding the package.
  3. Usage trigger and usage report now consider if a device was either deleted or moved.

Mar 29, 2020 10:46 PM PST – Version 7.6.96

Bug Fixes:

  1. When adding a new subscriber, entered payment details are no longer saved if the payment method is not selected.
  2. Updating Equipment Tab will no longer remove the saved credit card and eCheck data in the billing options tab.
  3. By default, Maximum Contractual Downstream Bandwidth (Business/Government) and Maximum Contractual Upstream Bandwidth (Business/Government) are now displayed when loading the FCC Broadband Deployment report with an end date before July 1, 2019.

New updates as of Mar 31, 2020 8:29 PM PST:

  1. Users can now add credit card token to subscribers without the “Unable to update. No records returned!” error.
  2. Fixed Broadband Subscription by Block report should now display values as expected.

Mar 25, 2020 6:06 PM PST – Version 7.6.95

Bug Fixes:

  1. Sync to existing term is now restored when adding another instance of a package to non-monthly subscribers.
  2. Exception is now fixed when adding a new subscriber using a multi-ISP app user.
  3. Usage from login attempts of the account is no longer included in the Usage Reports.
  4. The current IP Address of the user is now displayed in the IP access error message.

Mar 17, 2020 10:30 PM PST – Version 7.6.94

Improvement:

  1. Optimization code fixes applied to Cash Flow Report and Payments Received Report.

Bugs:

  1. Token URL is now regenerated for Router equipment to avoid errors in accessing the Manage Router page. Also, prompt is now displayed if there are errors generating the token URL instead of displaying the Windows Explorer.
  2. Display tax in 2 decimal places option is now saved in the Report Snapshot setting.

Mar 9, 2020 9:44 PM PST – Version 7.6.93

Improvements:

  1. Customer ID is now displayed in payment and memo PDFs.
  2. By default, the Send email checkbox is now unchecked in the Add Package window. For those who wish to have it checked by default, you may contact VISP to assist you.
  3. IP Address column is now available in the Subscriber MAC Addresses Report.
  4. Display Tax in 2 decimal places option is now added to the Billing History Report.

Bug Fixes:

  1. Recurring custom line items are now prorated correctly.
  2. Fully paying a partially paid invoice will now close the invoice for ISPs with a checked “Automatically close invoices when it is Paid Up” option.
  3. Billing email is now maxed out to 75 characters in the portal view of the invoice/payments.
  4. Invoice logo in portal now follows 100px max-height and auto-width or 300px max-width and auto-height.

Mar 2, 2020 8:50 PM PST – Version 7.6.92

Improvements:

  1. Triggers to send an email when a package is unsuspended and when a package is reactivated are now available.
  2. UBO now supports Jamaica country code.
  3. Send Email option in Add Package window is now checked by default upon adding a subscriber’s first package.

Bug Fixes:

  1. When the first instance of the recurring custom invoice item is deleted/voided, the recurring date of the voided item is followed.
  2. Tax generated when creating the setup fee quote item is now consistent with the behavior when creating the setup fee invoice item.

Feb 18, 2020 9:04 PM PST – Version 7.6.91

Bug Fixes:

  1. When sending a mass email template, prompt now displays the correct number of checked subscribers who will receive the email.
  2. Changes in text formatting through Mass Email editor buttons will now enable Save and Save As buttons.
  3. Merge Fields list in Mass Email now displays custom fields of the selected ISP instead of all ISPs.

New updates as of Feb 26, 2020 9:52 PM PST:

Improvements:

  1. Cash Flow Report now includes Custom Fields 1 to 4 columns.
  2. In FCC Broadband Deployment Report, Maximum Contractual Downstream Bandwidth (Business/Government) and Maximum Contractual Upstream Bandwidth (Business/Government) columns are now hidden, by default. Also, filename on export is now shortened.

Bug Fixes:

  1. Exclude subscribers that had a zero balance in the last X days(s) behavior for adding late fee now considers the subscriber’s balance within the last X days instead of only on the Xth day.
  2. Quote should now display without errors for items with single quote symbol (‘).

Feb 12, 2020 8:13 PM PST – Version 7.6.90

Improvements:

  1. “Auto Suspend x Days after invoice generation, if past due” now supports up to 120 days.
  2. Selected recurring prorate option is now displayed in the subscriber history.
  3. UBO-QBO Balance Summary report, under Others Category, is now available to all ISPs with QBO integration enabled.

Bug Fix:

  1. Generating invoice terms now ignores any voided invoice.

Feb 3, 2020 8:22 PM PST – Version 7.6.89

Improvement:

  1. The “Include First Name and Last Name” option is now applied to the PDF versions of the Statements, Debit Memos, Credit Memos, and Payments.

Bug Fixes:

  1. Subscribers with complete data but with “conflict” and “incomplete” terms in their custom fields have been excluded from the “Only Alerts” filter. The list now only shows red subscribers.
  2. Status changes should now work as expected if 0 days is selected for changing status to Due.
  3. Usage report for subscribers of ISPs on Smartsession should now be added to the invoice if the usage report in the invoice is enabled.

New updates as of Feb 5, 2020 9:22 PM PST:

  1. Additional optimization is applied to the auto action script.
  2. City column is now available in the sub-details of the Sales Tax Liability Report.
  3. Authenticated Devices column is now displayed in the Internet and Internet Hotspot Service MAC Address Report if the “only display services with multiple devices authenticating the same username” option is checked.

Jan 29, 2020 9:06 PM PST – Version 7.6.88

Improvements:

  1. Custom Field now has a new “Text Paragraph” type where users can enter longer text like paragraphs into the custom fields.
  2. Internet and Internet Hotspot Service MAC Address Report now has “Only display services with multiple devices authenticating using same username” option.
  3. “Auto Suspend x Days after invoice generation, if past due” now supports up to 100 days.
  4. Email Reminder is now renamed to Email Template in the Subscriber menu. Also, templates created in the Email Subscriber window will no longer be saved if it matches an existing template with the same subject.

Bug Fixes:

  1. Auto-login in Google Calendar should now work as expected.
  2. Negative percent rates are now displayed correctly.
  3. Sending of usage-triggered templates now matches with the usage of the subscriber as displayed in the usage report.
  4. Saisei error is now skipped when moving services from one package to another.
  5. When adding a new subscriber, clicking a subscriber in the main table is temporarily disabled until the subscriber is successfully added.

Jan 20, 2020 8:45 PM PST – Version 7.6.87

Improvements:

  1. When subscriber auto action is selected to not overwrite package auto actions, a subscriber history log is now added.
  2. Selection in the changes prompt for custom billing in Settings is now saved in the ISP history logs.
  3. Auto-suspend details when adding a custom recurring item is now displayed in the subscriber history log.
  4. Package password update portion in the Update Password page is now hidden If Packages is unchecked from the Account Manager settings in UBO.

Bug Fixes:

  1. Invoice Item Group Report Report 2 now displays quantity sub-details correctly.
  2. Custom package name is now used for setup fee and prorate invoice charges generated through UBO.

Jan 6, 2020 9:03 PM PST – Version 7.6.86

Improvements:

  1. Add Packages, Edit Packages, and Delete Packages user rights are now separated from the Edit Subscribers user right and can now be modified individually.
  2. Package Upgrade request/modification/cancellation email sent to the ISP now displays “Account Manager ” as the From detail.
  3. If an ISP is already using vPortal as the default subscriber portal, unrelated Portal nodes are now hidden in the Settings.
  4. History log is now added when a new tax is created in the Settings window.
  5. Ticket ID is now searchable in the Notes & History tab.
  6. Late Fee is now set to None for new subscribers if default late fee is unchecked. Also, if the user clicked “Apply” and the “By default” checkbox is unchecked, the late fee setting for the selected subscribers will be updated to “None”.

Bug Fixes:

  1. The minimum width for Site Equipment panel in Equipment Manager is now adjusted to prevent components from hiding.
  2. FCC 477 column headers are now excluded when exporting to CSV to avoid errors during upload.
  3. FCC 477 column names have been updated to match with the FCC standards. Also. max download values should now display correctly.

Dec 15, 2019 9:09 PM PST – Version 7.6.85

Improvements:

  1. Subscribers with ACTIVE Dish Network service Report now displays balance total and can now be filtered by subscriber status.

Bug Fixes:

  1. Fresnel chart for subscribers with no equipment should now display in the Mapping page.
  2. History log when updating Site Location for Site Equipment is now displayed correctly.
  3. Google Calendar in 64-bit Java UBO app should now auto-login without a captcha by default.

Dec 10, 2019 9:25 PM PST – Version 7.6.84

Improvements:

  1. Active Custom Fields Report is now available in UBO. The report will display all activated custom fields in UBO and have an option to group totals by the selected custom field.
  2. Email Subscriber user right is now separated from the Produce Mass Email user right.

Bug Fixes:

  1. Ticket and Schedule Manager back-end code is now cleaned up.
  2. If subscriber location id is blank, the Account Manager Upgrade list is now filtered using package location ID if both the “Use subscriber’s location ID to filter the upgrade package list” and the “use the location ID of the currently subscribed package to filter upgrade the package list.” is checked.

 

Dec 9, 2019 8:26 PM PST – Version 7.6.83

Improvements:

  1. Currency is now displayed in the excess charge per Gigabyte/Megabyte option in Usage-based billing settings.
  2. Custom Package Name is now displayed in the prorate charges generated when unsuspending a package.
  3. Combined user rights are now broken down into different user rights. In addition, new “Delete Notes/Tickets/Attachments” user right is now added to UBO.
  4. Email Subscriber is now linked to Produce Mass Email user right.

Bug Fixes:

  1. Hibernated package will now take precedence than suspended package status in determining the status of the subscriber.
  2. Country code is now passed to IPPay for Saint Kitts and Nevis ISPs.

Dec 2, 2019 9:24 PM PST – Version 7.6.82

Improvement:

  1. History log is now added when updating Auto Action in Settings. Also, adding of history log when updating auto actions in the lower tabs is now improved.

Bug Fixes:

  1. Tax exempt option of the subscriber is now applied when adding custom invoice items.
  2. Login time display for “Online now” in the Usage Statistics Report is now updated if the latest disconnect time is later than the login time.
  3. The Amount label in the ISP Payment window will now display a red mediator when the amount is equal to 0.00.

Nov 24, 2019 9:12 PM PST – Version 7.6.81

Bug Fixes:

  1. UBO now restricts saving blank condition filters, usually happens when a user removes the last filter condition. Also, mass mail script will now be restricted from sending email templates with broken filter conditions to subscribers.
  2. Credit card encoding for ISPs with Oriental Bank merchant is now updated to avoid issues when adding or updating credit card data.
  3. Zip Code/Postal Code formatting when sending to merchants is now improved to avoid invalid errors.

New updates as of Nov 26, 2019 9:25 PM PST:

  1. Subscribers with ACTIVE Dish Network service Report now displays subscribers uniquely and displays Account Number, Set Top Box, and Package Setup Date columns as sub-details of the subscriber.
  2. Packages that an Account is Subscribed to Report now displays the Current Balance of the susbcriber.

Nov 19, 2019 8:10 PM PST – Version 7.6.79

Improvements:

  1. Statement message area in PDF is now adjusted to avoid adding an extra page.
  2. Packages that an Account is Subscribed to Report now has Subscriber Count and Package Count totals summary.
  3. Customer ID, Status, Balance columns are now added to Subscribers with ACTIVE Dish Network service Report.

Bug Fixes:

  1. UBO cache is now cleared when encountering errors in loading the main table on login.
  2. Statement Period used in Email Subscriber window is now based on the user preference instead of the default statement period.
  3. Copy from Subscriber Primary Contact now works even if all of the billing contact fields are blank.

Nov 11, 2019 8:56 PM PST – Version 7.6.78

Bug Fixes:

  1. Filters in mapping are now improved so that only the subscribers that match the selected filter conditions will be displayed.
  2. Visp payment status is now reloaded even if the app user does not restart UBO.
  3. Choose Columns now displays fields that were previously missing.

Nov 6, 2019 8:57 PM PST – Version 7.6.77

Improvements:

  1. Active Subscribers Report now includes Active Packages column which displays the active packages of the subscriber at that certain period.
  2. For Quickbooks Online in the Settings window, disclaimer text is now added and “Beta” label is now removed.
  3. Asterisk is now displayed when the label is turned to red for incomplete errors to assist app users with color vision deficiency.

Bug Fixes:

  1. If “includes notes on print” is the only update in a ticket, the ticket notification email will not be sent.
  2. When adding new packages, the term end date is now synced to existing prorate or package items instead of custom recurring items.

Oct 22, 2019 11:00 PM PST – Version 7.6.76

Improvements:

  1. The API key used for mapping is now updated.
  2. Character limit is now increased to 100 for equipment Make, Model, and Description fields.

New updates as of Oct 28, 2019 10:20 PM PST:

  1. Active Subscribers Report is now available in UBO. It displays subscribers who have active services, within a given date range.
  2. Assigned CPE Report now contains AP and SSID columns.
  3. If an ISP does not have Google Calendar integration enabled, Ticket and Schedule Reports will automatically adjust the date checked from the scheduled start date of a ticket to the added date of the ticket.

Oct 15, 2019 9:27 PM PST – Version 7.6.75

Bug Fixes:

  1. Printing a ticket with a deleted ticket type should now display PDF without errors. Also, a reminder is now displayed when deleting a ticket type to inform that a ticket type is still being used by several tickets.
  2. Extra digits for equipment location coordinates are now trimmed to remove the system sound played when clicking on a subscriber in the UBO main table.
  3. When exporting FCC data to CSV, column headers are now removed. Also, values for Residential column in FCC Deployment Report now display correct data.

Sep 24, 2019 9:25 PM PST – Version 7.6.74

Improvements:

  1. Additional custom fields columns are now available for display in the main table.
  2. Last selected Separate Billing Contact option in the Add New Subscriber window is now remembered.

Bug Fixes:

  1. Welcome Letter is now sent successfully after selecting the option on adding a package if there exists a duplicate template name.
  2. Package invoice item term dates are now calculated correctly when adding a new package to a non-monthly subscriber with multiple terms billed and “Include prorate as part of term for terms longer than one month” as the selected prorate option.
  3. Recurring custom invoice item should now display only one instance when a new invoice is generated for a package recently unsuspended.
  4. History log with error response is now added when there is an error upon adding or updating a credit card using the Account Manager.

New updates as of Oct 1, 2019 10:06 PM PST:

Improvements:

  1. Ticket notification email now displays an improved email subject and the changes that were made to the ticket in the email content.
  2. IP Address, Static IP, Description columns are now added to the Internet and Internet Hotspot MAC Address Report.

Bug Fixes:

  1. Billing a suspended/inactive package prompt now includes checking of the ISP’s prorate setting when displaying the bill options.
  2. Recurring line items are now added correctly when unsuspending a package.
  3. Credit card Payment Express field values are now updated correctly when the user directly updates the existing card.
  4. Additional checker is now added to the UBO back-end which will verify if a newly added device is over the maximum limit of MACs allowed to connect.
  5. Zip validations in Account Manager now matches the validations in UBO.

Sep 18, 2019 9:26 PM PST – Version 7.6.73

Improvement:

  1. Subnet Mask, Gateway, and Port fields are now available for Fiber Circuit service.

Bug Fixes:

  1. When the Zabbix Monitoring is not responding, clicking on the main table will now work as expected.
  2. Checking “Create separate invoices for each term” option when adding a package with a backdated invoice date should now work as expected.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Sep 10, 2019 10:01 PM PST – Version 7.6.72

Improvement:

  1. EC$ currency is now displayed in UBO (except for Visp Payments Settings) for ISPs from Saint Kitts and Nevis.

Bug Fix:

  1. Visp notification emails are now sent without errors if ISP has remote mail server setup.

Sep 9, 2019 9:56 PM PST – Version 7.6.71

Features and Improvements:

  1. UBO and subscriber portals now support Saint Kitts & Nevis ISPs.
  2. Package name now allows / ( ) $ symbols.
  3. Package Information report now displays the Package Type column.

Bug Fixes:

  1. Report Snapshot for the 1st day of the month with a date range of last day of the previous month should now send without errors
  2. Tech ID 50 is now displayed correctly in FCC 477 – Fixed Broadband Subscription report.

Sep 2, 2019 10:20 PM PST – Version 7.6.70

Improvements:

  1. Credit card is now renamed to Card or Credit/Debit Card in Account Manager.
  2. Tax breakdown label is now removed in the Invoice view and invoice PDF.
  3. Tax amount in the tax breakdown is now displayed in 2 decimal places.

Aug 28, 2019 10:07 PM PST – Version 7.6.69

Bug Fixes:

  1. Phone numbers are now displayed when a subscriber is typing in the Signup page, accessed through Chrome mobile app.
  2. Merged Statement PDF for queued statements now displays statement of subscribers correctly.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. $0.00 excess charge for Usage-based billing is now accepted.
  2. When the option to show subscriber usage in invoice is unchecked and the excess charge is set to $0.00, excess usage invoices will not be generated.

Aug 18, 2019 9:22 PM PST – Version 7.6.68

Bug Fixes:

  1. Option to apply the future invoices prompt will now only display if the recurring invoice item of the item being updated is not deleted.
  2. Custom package name is now used when displaying the invoice item in the invoice PDFs.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Aug 12, 2019 7:39 AM PST – Version 7.6.67

New Features:

  1. Option to classify a package type as residential or business is now added to the Package Settings.
  2. FCC 477 reports are now updated to use the package type classification of the package when generating the report.
  3. In addition, both FCC 477 reports now have Tech_50 (Fiber) and Tech_70 (Wireless) options.
    • When uploading the CSV export of the reports, make sure to check the appropriate option to avoid errors in uploading.

Bug Fix:

  1. New set of identified code exceptions encountered when using UBO are now fixed.

New updates as of Aug 13, 2019 7:03 PM PST:

  1. Mass Email code script is optimized to speed up sending of mass emails to subscribers.
  2. Tax exemption setting for Wireless usage is now considered when applying a tax setting to the invoice item.
  3. New Feature: Account Manager Login History (Date Bound) Report is now available under Notes and History report category in UBO. It contains a list of all successful and failed login attempts of subscribers in the Account Manager.

New updates as of Aug 14, 2019 9:30 PM PST:

  1. Package with ‘ symbol can now be deleted.
  2. FCC 477 report now displays the list of packages without internet and fiber speed limits without breaking the report. However, ISP needs to set the speed limits of those listed to include them in the report.
  3. Missing confirmation email is now sent to the From email when the mass email template is sent successfully to the subscribers. Also, missing username of the app user who sent the mass email is now displayed in the subscriber history log.

Aug 5, 2019 9:23 PM PST – Version 7.6.66

Bug Fixes:

  1. Google verification for a technician email address is now updated to use OAuth 2.0.
  2. Last 10 login attempts based on username search found in the Login report is now optimized to load data faster.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. “Source” field on Primary Contact now suggests existing Source values while typing.
  2. Failed account manager login attempts are now added to the subscriber history log if the username entered matches that of the subscriber.
  3. Predefined ticket types can now be deleted in the Settings window.

Jul 24, 2019 10:37 PM PST – Version 7.6.65

Bug Fixes:

  1. Option to show and hide text in the login password field is now available in Account Manager.
  2. Custom field columns in the main table now follows alphanumeric sorting.
  3. Ticket and Schedule Manager now displays only one instance, instead of multiple instances which caused the TSM to crash.
  4. “Yes, bill now with prorate.” option is now hidden when reactivating a hotspot service.

New updates as of Jul 30, 2019 9:46 PM PST:

  1. When transitioning a non-recurring custom quote item to an invoice item, the item is now added to the invoice with the same invoice date as the start date of the quote item if “Add to the current open invoice” option is selected.
  2. If the username entered in the Forget Password field matches the username of the subscriber, all of the subscriber’s saved email addresses that have at least one checked email type will now receive the reset password email.
  3. Changes in support site are now saved successfully if no errors are found.

Jul 23, 2019 8:52 PM PST – Version 7.6.64

Bug Fixes:

  1. Update Recurring Item prompt now deletes the recurring item if “Apply to this invoice and future invoices” option is selected. Also, deleting a paper invoice fee or a past due protection fee will now continue deleting without displaying the Update Recurring Item prompt.
  2. Deleting a subscriber with Hostopia status of “Domain is queued for deletion” will now be deleted in UBO successfully.

New Features and Minor Improvements:

  1. Option to include service term dates on PDF invoices and on the Account Manager is now added to UBO Settings, under Accounting Controls of Billing tab.
  2. Oriental Back payment processing timeout is now increased to 5 seconds.
  3. Activating an LTE SIM service will now sync the customer name and address to Breezeview server (Telrad). Also, deactivating the service will remove the customer data in Telrad.

Jul 15, 2019 9:57 PM PST – Version 7.6.63

Bug Fixes:

  1. Option to create a separate invoice for prorate and setup fee is now considered when transitioning a quote to an invoice.
  2. Sending and attaching a file with space as the first character of the filename are now trimmed to prevent errors.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvement:

  1. Spanish invoice labels are now available for Panama ISPs.

New updates as of Jul 16, 2019 9:41 PM PST:

  1. In the Usage page of the Account Manager, “Bandwidth Usage” is now renamed to “Usage Data” and is now displayed above the Hourly Usage chart.
  2. Usage data and hourly usage charts in Account Manager should now be consistent with the Subscriber Usage Report.

Jul 10, 2019 9:12 PM PST – Version 7.6.62

Bug Fixes:

  1. Ticket and Schedule Manager will now load tickets based on the checked filters.Checking or unchecking a ticket status filter will now reload the TSM with the ticket details of the checked filters.
  2. Ticket type templates with messed up span tags will now be displayed correctly after saving.
  3. Unsuspending a package with a future bill start date will now generate invoice items only if the package is already invoiced.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Jul 8, 2019 9:53 PM PST – Version 7.6.61

Bug Fixes:

  1. Updating a package service from Internet to Internet Hotspot service now update pricing data correctly.
  2. Invalid and expired credit card in ISP Auto-pay settings is now validated only when ISP has Credit Card as the default payment method selected.
  3. Daily usage graph in Account Manager is now based on the start date of the usage.
  4. Subscriber Summary Report will now display as expected.
  5. For package-based ISPs, debit memos are now considered when calculating for the payment amount to be processed on auto-pay.
  6. Minimum window size for Add/Edit Tax window is now adjusted to display all items.

Jul 1, 2019 9:27 PM PST – Version 7.6.60

Bug Fixes:

  1. Term dates of quote items are now generated correctly when term end date is synced to existing invoice items..
  2. UBO now takes authority for equipment data with Zabbix integration.
  3. Null hibernation dates now display as “At the end of term” option.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. Build number is now added to the UBO title bar.
  2. Spaces and text alignment are now adjusted for Package List w/ Info (All Info) ticket merge field value.
  3. Signup and Account Manager can now support Panama ISPs.

Jun 24, 2019 9:47 PM PST – Version 7.6.58

Bug Fixes:

  1. For subscribers with both an email address and SMS address as the To recipient, attachments can now be viewed when accessing the email address.
  2. Tax Criterion breakdown now separates the criterion by name and percent rate in the Tax Criterion summary of the Sales Tax Liability Report.
  3. Adding/updating/deleting a ticket will now refresh the ticket and not the whole ticket table.

New Feature and Minor Improvements:

  1. VPN service has been added and users can now add them to packages and activate instances in subscriber accounts.
  2. CPE status in main table and equipment manager should now update real-time.
  3. Adding a new ticket through TSM should now reload the list of tickets in the Print Ticket Summary sub menu under Subscriber Reports.
  4. Font size is now consistent for data displayed for the “Package List w/ Info (All Info)” ticket merge field.

Jun 18, 2019 9:47 PM PST – Version 7.6.57

Bug Fixes:

  1. Closing an invoice when the total invoice amount is fully paid now works as expected if option to “close invoices when it is Paid Up” is checked.
  2. Routing number field validation in Payment Reminders is now consistent with the same field in Billing Options Tab.

Jun 17, 2019 9:52 PM PST – Version 7.6.56

Bug Fixes:

  1. Optimization changes are now added to main table and TSM. Also, selected subscriber in the main table should now display details in the lower tabs consistently.
  2. Oriental Bank record for existing cards are now replaced when the card is updated in UBO instead of adding a new record in Oriental Bank.
  3. In the Packages tab, Hibernate button displayed in the popup menu now displays disabled with the reason displayed in the tooltip if the button is intended to be disabled.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Jun 04, 2019 9:25 PM PST – Version 7.6.55

Bug Fixes:

  1. Adding an item with same name of an inactive item will now reactivate the inactive item and save the new details of the item.
  2. Sorting phone number columns in main table is now working as expected.

Minor Improvement:

  1. History logs are now added when adding, updating, or deleting presign-up locations in ISP Settings.

New updates as of Jun 10, 2019 9:57 PM PST:

  1. “Automatically send this report” checkbox can only be unchecked while the Report Snapshot menu is hidden.
  2. FCC Fixed Broadband Subscription will now display for ISPs with special characters in the subscriber data.

Jun 03, 2019 9:45 PM PST – Version 7.6.54

Bug Fixes:

  1. Sync button in the Statements tab has been updated so that the payment distributions in QBO (outside the sync feature) are overwritten and UBO and QBO have consistent distribution data. However, it only works if the Automatically apply credits, Automatically invoice unbilled activity, and Automatically apply bill payments settings have been disabled in QBO.
  2. Adding an item with same name of an inactive item will now reactivate the inactive item.
  3. Attachments are now removed from the email when it is sent as an SMS.
  4. For the Account Manager mobile view, the navigation bar now displays without covering the content of the page. Also, the navigation bar will now auto-close for netscape browser user agents.

Minor Improvement:

  1. Payment email sent to ISPs when a subscriber pays online will now display username as the email subject, instead of a username and domain displayed as an email address. Domain and subscriber email address is now added to the email content.

New Feature:

  1. Report snapshot is now available. Users can now set a a predefined schedule to receive a snapshot of the report they want.

May 21, 2019 9:39 PM PST – Version 7.6.53

Bug Fixes:

  1. QBO Customer ID duplicate error is now fixed.
  2. Remembering Process Payment Now options are now working as expected in the Receive Payment window.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

May 13, 2019 9:54 PM PST – Version 7.6.52

Bug Fixes:

  1. Payment Reminders in Settings are now consistent with the stored settings in Visp Limited and Visp US.
  2. Auto-pay settings in Payment Reminders are now saved correctly if an ISP is both under Visp Limited and Visp US.
  3. Static IP update history log has been corrected to reflect the correct action.

New updates as of May 19, 2019 10:35 PM PST:

  1. Blank Contact Us Phone number and Email address will now hide the contact message in the Forget Password of the Account Manager.
  2. Access Controller filter condition is now checked correctly when sending scheduled mass emails.
  3. Payment distribution will only proceed if the invoice belongs to the customer of the payment posted.

May 13, 2019 9:54 PM PST

Bug Fixes:

  1. Payment Reminders in Settings are now consistent with the stored settings in Visp Limited and Visp US.
  2. Auto-pay settings in Payment Reminders are now saved correctly if an ISP is both under Visp Limited and Visp US.
  3. Static IP update history log has been corrected to reflect the correct action.

New updates as of May 19, 2019 10:35 PM PST:

  1. Blank Contact Us Phone number and Email address will now hide the contact message in the Forget Password of the Account Manager.
  2. Access Controller filter condition is now checked correctly when sending scheduled mass emails.
  3. Payment distribution will only proceed if the invoice belongs to the customer of the payment posted.

Mar 10, 2019 9:39 PM PST

Mar 10, 2019 9:39 PM PST

Bug Fixes:

  1. eCheck refund functionality is now available in UBO for ISPs using Authorize.net merchant.
  2. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. FSAN column is now available in the Subscribers with ACTIVE Fiber Circuit service report.

May 08, 2019 10:37 PM PST – Version 7.6.51

Bug Fixes:

  1. Masking of eCheck account number now matches the number of characters for the eCheck account number. Also, Pay Now account number limit is now removed.
  2. Credit Card details can now be updated in the Payment Reminders of the Settings window.

May 08, 2019 10:37 PM PST

May 08, 2019 10:37 PM PST

Bug Fixes:

  1. Masking of eCheck account number now matches the number of characters for the eCheck account number. Also, Pay Now account number limit is now removed.
  2. Credit Card details can now be updated in the Payment Reminders of the Settings window.

May 07, 2019 10:10 PM PST – Version 7.6.50

Bug Fixes:

  1. eCheck account number in Settings is now masked after saving. Also, routing number and account number in Settings are now validated as expected.
  2. Usage reports now display data correctly for ISPs with devices in and not in SmartSession.
  3. In the Account Manager, Submit button is now automatically clickable when typing or pasting in the Username field of the Forget Password popup. [Posted on May 6, 2019 11:06 PM PST]

New Feature:

  1. Telrad integration is now available in UBO.

May 07, 2019 10:10 PM PST

May 07, 2019 10:10 PM PST

Bug Fixes:

  1. eCheck account number in Settings is now masked after saving. Also, routing number and account number in Settings are now validated as expected.
  2. Usage reports now display data correctly for ISPs with devices in and not in SmartSession.
  3. In the Account Manager, Submit button is now automatically clickable when typing or pasting in the Username field of the Forget Password popup. [Posted on May 6, 2019 11:06 PM PST]

New Feature:

  1. Telrad integration is now available in UBO.

Apr 29, 2019 9:50 PM PST – Version 7.6.49

New Feature:

  1. Subscriber Service Speed Limits Report is now available under Packages and Services reports category.

Minor Improvements:

  1. A history log is now added when updating additional custom fields and default access IPs in the Settings window.
  2. Pedestal # field in the Fiber Circuit service now accepts at most 10 alphanumeric characters and leading 0s.

Apr 29, 2019 9:50 PM PST

Apr 29, 2019 9:50 PM PST

New Feature:

  1. Subscriber Service Speed Limits Report is now available under Packages and Services reports category.

Minor Improvements:

  1. A history log is now added when updating additional custom fields and default access IPs in the Settings window.
  2. Pedestal # field in the Fiber Circuit service now accepts at most 10 alphanumeric characters and leading 0s.

Apr 22, 2019 9:29 PM PST

Apr 22, 2019 9:29 PM PST

Bug Fixes:

  1. Package details can now be updated for packages with a parentheses character in the package name.
    • Since parentheses are still restricted characters for the package name, users will not be able to update a package name if the updated name still has parentheses characters.
  2. Start time in PST will now be displayed in the confirmation email history log.
  3. Request Upgrade emails are now sent to the ISP’s billing email as expected for requests from subscribers with multiple email addresses.
  4. Invoice Item Group Report 2 (Date Bound) Quantity list now displays the subscriber list correctly.
  5. New set of identified code exceptions encountered when using UBO are now fixed.

 

Minor Improvements:

  1. An ISP history log is now added when updating the mass email template name.
  2. ISP billing main phone is now displayed in the tooltip when trying to update a credit card token in Account Manager.
    • If there is no saved billing main phone, the ISP’s primary main phone will be used.
  3. Services in the Packages tab are now sorted correctly based on the service label, where active services are sorted first.

New updates as of Apr 23, 2019 9:00 PM PST:

  1. Saving credit card or eCheck data for subscribers will now work as expected.
  2. The Customer ID column is now added to the subscriber list when clicking on the item quantity in the Invoice Item Group Report.

Apr 22, 2019 9:29 PM PST – Version 7.6.48

Bug Fixes:

  1. Package details can now be updated for packages with a parentheses character in the package name.
    • Since parentheses are still restricted characters for the package name, users will not be able to update a package name if the updated name still has parentheses characters.
  2. Start time in PST will now be displayed in the confirmation email history log.
  3. Request Upgrade emails are now sent to the ISP’s billing email as expected for requests from subscribers with multiple email addresses.
  4. Invoice Item Group Report 2 (Date Bound) Quantity list now displays the subscriber list correctly.
  5. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. An ISP history log is now added when updating the mass email template name.
  2. ISP billing main phone is now displayed in the tooltip when trying to update a credit card token in Account Manager.
    • If there is no saved billing main phone, the ISP’s primary main phone will be used.
  3. Services in the Packages tab are now sorted correctly based on the service label, where active services are sorted first.

New updates as of Apr 23, 2019 9:00 PM PST:

  1. Saving credit card or eCheck data for subscribers will now work as expected.
  2. The Customer ID column is now added to the subscriber list when clicking on the item quantity in the Invoice Item Group Report.

Apr 10, 2019 9:40 PM PST

Apr 10, 2019 9:40 PM PST

Bug Fixes:

  1. Receiving multiple TR069 managed router type equipment should now continue as expected without crashing UBO.
  2. Print in My Visp Statement now displays the Statement PDF without errors.
  3. For 32-bit Java users, PDFs are now automatically displayed in the default browser if default PDF viewer is not Adobe or Foxit.

Minor Improvements:

  1. Critical and Optional updates are now identified when displaying the Update button in UBO.
    • If a new update is critical, the Update button will automatically replace the Enter button. Otherwise, the Update button will simply display beside the Enter button.
  2. Stored username list in the Login window can now be viewed when clicking on the Username field or pressing down arrow in the keyboard.

Apr 10, 2019 9:40 PM PST – Version 7.6.47

Bug Fixes:

  1. Receiving multiple TR069 managed router type equipment should now continue as expected without crashing UBO.
  2. Print in My Visp Statement now displays the Statement PDF without errors.
  3. For 32-bit Java users, PDFs are now automatically displayed in the default browser if default PDF viewer is not Adobe or Foxit.

Minor Improvements:

  1. Critical and Optional updates are now identified when displaying the Update button in UBO.
    • If a new update is critical, the Update button will automatically replace the Enter button. Otherwise, the Update button will simply display beside the Enter button.
  2. Stored username list in the Login window can now be viewed when clicking on the Username field or pressing down arrow in the keyboard.

Apr 09, 2019 10:45 PM PST – Version 7.6.46

Bug Fixes:

  1. Growth Report Total Summary now displays total amounts correctly in its respective column.
  2. Email Reminder pop-up list menu now closes when the Email Reminder menu item is no longer displayed.
  3. Privacy Policy link can now be edited in the Portals Settings window.
  4. Print House request is now added to the queue after adding funds in the Print window.
  5. Server limit for uploading attachments is now increased up to 16mb.
  6. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. Usage Report for Internet Service report now identifies the First Name and Last Name columns correctly.
  2. Package details can now be updated for packages with a $ character in the package name.
    • Since $ is still a restricted character for the package name, users will not be able to update a package name if the updated name still has a $ character.

Apr 09, 2019 10:45 PM PST

Apr 09, 2019 10:45 PM PST

Bug Fixes:

  1. Receiving multiple TR069 managed router type equipment should now continue as expected without crashing UBO.
  2. Print in My Visp Statement now displays the Statement PDF without errors.
  3. For 32-bit Java users, PDFs are now automatically displayed in the default browser if default PDF viewer is not Adobe or Foxit.

Minor Improvements:

  1. Critical and Optional updates are now identified when displaying the Update button in UBO.
    • If a new update is critical, the Update button will automatically replace the Enter button. Otherwise, the Update button will simply display beside the Enter button.
  2. Stored username list in the Login window can now be viewed when clicking on the Username field or pressing down arrow in the keyboard.

New updates as of Apr 23, 2019 9:00 PM PST:

  1. Saving credit card or eCheck data for subscribers will now work as expected.
  2. The Customer ID column is now added to the subscriber list when clicking on the item quantity in the Invoice Item Group Report.

Apr 02, 2019 9:48 PM PST – Version 7.6.45

Bug Fixes:

  1. Reactivating a package from RADIUS will now generate invoice items correctly.
  2. Checking for subscriber tax condition matches in Online Signup now ignores extra spaces and letter cases for more accurate identification. Also, tax matches are now prioritized before the default tax when a subscriber is signing up.

Minor Improvements:

  1. Update and Enter buttons are now separated in the Login window for Windows and Linux users. (NOTE: Users need to install this update to see the changes on the next UBO update.)
  2. Enter is now the default button in the Login window instead of Update if a new update is available.

Apr 01, 2019 10:35 PM PST – Version 7.6.44

Bug Fix:

  1. RADIUS authentication for subscribers now continues even if the package of the subscriber does not have a location ID.

Minor Improvements:

  1. “Require username and password to reactivate this package.” option is now checked by default when allowing hibernation for the package.
  2. If the ticket count of the subscriber reaches more than 20, tickets will be sorted by status to shorten the ticket list found in the Print Ticket Summary right-click menu.
  3. For MAC users, Update and Enter buttons are now separated in the Login window. (NOTE: Users need to install this update to see the changes on the next UBO update.)

Apr 02, 2019 9:48 PM PST

Apr 02, 2019 9:48 PM PST

Bug Fixes:

  1. Reactivating a package from RADIUS will now generate invoice items correctly.
  2. Checking for subscriber tax condition matches in Online Signup now ignores extra spaces and letter cases for more accurate identification. Also, tax matches are now prioritized before the default tax when a subscriber is signing up.

 

Minor Improvements:

  1. Update and Enter buttons are now separated in the Login window for Windows and Linux users. (NOTE: Users need to install this update to see the changes on the next UBO update.)
  2. Enter is now the default button in the Login window instead of Update if a new update is available.

Apr 01, 2019 10:35 PM PST

Apr 01, 2019 10:35 PM PST

Bug Fixes:

  1. RADIUS authentication for subscribers now continues even if the package of the subscriber does not have a location ID.

 

Minor Improvements:

  1. “Require username and password to reactivate this package.” option is now checked by default when allowing hibernation for the package.
  2. If the ticket count of the subscriber reaches more than 20, tickets will be sorted by status to shorten the ticket list found in the Print Ticket Summary right-click menu.
  3. For MAC users, Update and Enter buttons are now separated in the Login window. (NOTE: Users need to install this update to see the changes on the next UBO update.)

Mar 24, 2019 9:46 PM PST & Mar 27, 2019 9:16 PM PST

Mar 24, 2019 9:46 PM PST & Mar 27, 2019 9:16 PM PST

Bug Fixes:

  1. Logins for Internet service packages with multiple location IDs (and location-based logins enabled) should now work as expected.
  2. Spaces in zip code are now trimmed before checking for incomplete data of UBO subscribers.
  3. By default, Forget Password email in Account Manager is sent to the checked billing email of the subscriber.
    • If no billing email is checked or available, the technical email of the subscriber will receive the Forget Password email.
    • If no billing email or technical email is checked or available, the marketing email of the subscriber will receive the email.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. New User Report and Packages that an Account is Subscribed to report now includes the primary address details of the subscriber.

Mar 18, 2019 9:27 PM PST – Version 7.6.42

Bug Fixes:

  1. Updating default package pricing now only updates pricing of packages using the default pricing.
    • Also, updating a package name will now only update the package name and item description.
  2. Subscriber Usage report now includes the complete usage of the subscriber on the 1st of the month.
    • Previous 3 Months of the Subscriber Usage report now displays consistently with the total usage of the month indicated.
  3. Account Manager now passes payment amount over one thousand correctly for Paypal payment processing.
  4. New set of identified code exceptions encountered when using UBO are now fixed.
  5. Adding of a new credit card to a subscriber now works as expected for ISPs with Oriental Bank merchant account.
    • Also, removing the last card of a subscriber in UBO now removes its corresponding Oriental Bank merchant account.

Minor Improvement:

  1. Assigned AP (Comma Separated) and Assigned AP (Bulleted List) are now available as new merge fields both in Ticket Types and Mass Email which will display the AP Make, Description, and IP connected to the CPE assigned.

Mar 18, 2019 9:27 PM PST

Mar 18, 2019 9:27 PM PST

Bug Fixes:

  1. Updating default package pricing now only updates pricing of packages using the default pricing.
    • Also, updating a package name will now only update the package name and item description.
  2. Subscriber Usage report now includes the complete usage of the subscriber on the 1st of the month.
    • Previous 3 Months of the Subscriber Usage report now displays consistently with the total usage of the month indicated.
  3. Account Manager now passes payment amount over one thousand correctly for Paypal payment processing.
  4. New set of identified code exceptions encountered when using UBO are now fixed.
  5. Adding of a new credit card to a subscriber now works as expected for ISPs with Oriental Bank merchant account.
    • Also, removing the last card of a subscriber in UBO now removes its corresponding Oriental Bank merchant account.

 

Minor Improvements:

  1. Assigned AP (Comma Separated) and Assigned AP (Bulleted List) are now available as new merge fields both in Ticket Types and Mass Email which will display the AP Make, Description, and IP connected to the CPE assigned.

Mar 10, 2019 9:39 PM PST – Version 7.6.41

Bug Fixes:

  1. eCheck refund functionality is now available in UBO for ISPs using Authorize.net merchant.
  2. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvement:

  1. FSAN column is now available in the Subscribers with ACTIVE Fiber Circuit service report.

Mar 04, 2019 8:30 PM PST – Version 7.6.40

New Feature:

  1. FCC 477 for Fiber and VoIP is now available under the FCC category in the Report Center.

Bug Fixes:

  1. The Print window now displays the current invoices that were generated on the last day of the month.
  2. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. Customer ID/Acct ID is now displayed in the Account Summary header for invoices and quotes.
  2. A tooltip is now displayed when hovering on the Quote label if a quote is already transitioned.

Mar 04, 2019 8:30 PM PST

New Feature:

  1. FCC 477 for Fiber and VoIP is now available under the FCC category in the Report Center.

Bug Fixes:

  1. The Print window now displays the current invoices that were generated on the last day of the month.
  2. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. Customer ID/Acct ID is now displayed in the Account Summary header for invoices and quotes.
  2. A tooltip is now displayed when hovering on the Quote label if a quote is already transitioned.

Feb 27, 2019 9:08 PM PST – Version 7.6.39

Bug Fixes:

  1. FCC 477 Reports are now available in the Reports menu bar. Also, clicking on Fixed Broadband Subscription by Block report in the Reports menu now opens the correct link for the report.
  2. Default filename for downloaded Merged PDF invoices is now corrected without quotes (“).
  3. Delete Item button is now clickable for app users with enabled Delete Payments & Credit/Debit Memos permission.

Minor Improvement:

  1. Send Email in Add Package window is now unchecked by default.

Feb 27, 2019 9:08 PM PST

Bug Fixes:

  1. FCC 477 Reports are now available in the Reports menu bar. Also, clicking on Fixed Broadband Subscription by Block report in the Reports menu now opens the correct link for the report.
  2. Default filename for downloaded Merged PDF invoices is now corrected without quotes (“).
  3. Delete Item button is now clickable for app users with enabled Delete Payments & Credit/Debit Memos permission.

Minor Improvements:

  1. Send Email in Add Package window is now unchecked by default.

Feb 26, 2019 8:12 PM PST – Version 7.6.38

Bug Fixes:

  1. When changing the subscriber’s tax setting, “Apply automatically after Save” option now automatically applies the selected tax to the invoice items with “Use Subscriber Tax Settings” as the tax option of their corresponding package or fee.
  2. Pre-auth device logging issue is now fixed.
    • If the MAC address remains unassociated with any active internet service at the time the pre-auth device billing script runs, the MAC is included in the count once.
    • If the MAC address is detected as associated with an active internet service at the time the pre-auth device billing script runs, the MAC is not included in the count.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvement:

  1. Backhaul equipment is now available in the AP dropdown of the Equipment Tab.

Feb 26, 2019 8:12 PM PST

Feb 26, 2019 8:12 PM PST

Bug Fixes:

  1. When changing the subscriber’s tax setting, “Apply automatically after Save” option now automatically applies the selected tax to the invoice items with “Use Subscriber Tax Settings” as the tax option of their corresponding package or fee.
  2. Pre-auth device logging issue is now fixed.
    • If the MAC address remains unassociated with any active internet service at the time the pre-auth device billing script runs, the MAC is included in the count once.
    • If the MAC address is detected as associated with an active internet service at the time the pre-auth device billing script runs, the MAC is not included in the count.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. Backhaul equipment is now available in the AP dropdown of the Equipment Tab.

Feb 20, 2019 9:18 PM PST – Version 7.6.37

Bug Fixes:

  1. Total amount for an invoice is now displayed consistently in the Invoice window and in the Invoice Item Details window for invoice items of packages with a 0.00 rate and with a custom flat rate tax.
  2. Usage data is now consistent in the Previous 3 Months Summary and Statistics for the Month Summary of the Subscriber Usage Report.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Feb 19, 2019 8:44 PM PST – Version 7.6.36

Bug Fixes:

  1. Option to update the invoice item rate is now available when changing the term end date of the invoice item.
  2. AutoBilling report sent to the ISP’s billing email address is now working as expected.
  3. Subscriber Usage Report now displays correct Start Date and End Date.

Minor Improvements:

  1. ISP Site Margin income label is now updated to “Income from Subscriber Invoices ()”.
  2. Service Call Report is now updated with a more modern look.

Feb 11, 2019 9:50 PM PST & Feb 13, 2019 9:57 PM PST – Version 7.6.35

Bug Fix:

  1. Saving changes in settings with subnodes now works as expected.
  2. When a hotspot service expires, if the ISP’s setting for what status to set for post hotspot deactivation is set to SUSPEND plus they are set to keep internet hotspot service information on deactivation and the hotspot service has multiple MAC registered in the account, the multiple MACs are retained.
  3. When a hotspot service expires, if the ISP’s setting for what status to set for post hotspot deactivation is set to SUSPEND but they are set to remove internet hotspot service information on deactivation and the hotspot service has multiple MAC registered in the account, the multiple MACs are removed as well.
  4. Adding of payment method update history log is now skipped when errors are returned after updating the payment method of a subscriber.
  5. Technician changes in Google Calendar are now synced more accurately to UBO tickets.

Feb 11, 2019 8:21 PM PST – Version 7.6.34

New Feature:

  1. Mail Delivery settings panel has been added in the Settings window. ISP can now choose between ISP Mail Server or their own remote mail server for sending emails through UBO.
    • If the ISP uses its own remote mail server, they’re required to enter valid email server credentials for UBO to successfully send them.

Bug Fixes:

  1. Billing Days in the Add New Subscriber window are now populated correctly based on the selected day options and based on the Invoice Default settings in the Settings window.
  2. Usage Report for Internet Service now displays usage data summary for subscribers with internet service.
  3. Prepaid Support Event Report now displays data for consumed prepaid support event service.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. For multi-ISP app users, ISP Domain dropdown is now displayed in the available UBO reports.
  2. Default Site Height, found in the Site Location tab of the Equipment Manager, is now considered as the additional elevation for the Site in the Mapping page if there is no AGL saved for any Site Equipment assigned to the Site.

Feb 05, 2019 8:41 PM PST – Version 7.6.32

Bug Fixes:

  1. Internet service speed limits are now updated when moving active internet service accounts.
  2. Billing Day setting assignment functions have been updated so they are calculated correctly based on the subscriber’s sign-up date.
  3. Invoicing script has been updated so that it correctly shows the terms in the online signup page. In addition, the term end date for the new package is now correct based on the term count set by the user, superseding the synced date indicated in the Term End Date field.
  4. For multi-ISP app users, the ISP domain in the Report Center is now updated based on the selected value of the ISP domain in UBO.
  5. New set of identified code exceptions encountered when using UBO are now fixed.

Jan 30, 2019 10:20 PM PST – Version 7.6.31

Bug Fixes:

  1. UBO is now adjusted to completely display its components. If UBO being used has a width that will not accommodate all components in the display, a scroll bar is already available to view the hidden components.
  2. Reactivating a hotspot package now adds the reactivation amount to the balance to the subscriber before processing unpaid balance to their saved credit card.
  3. Suspending or unsuspending a package of a subscriber that does not exist in the ISP of the current subscriber will now suspend or unsuspend as expected.
  4. Payment posted trigger now sends the email template to the stored email addresses of the subscriber whose payment is posted and whose email type matches the selected email types of the trigger.
  5. The deleted attachment history log is now displayed simply as a history log.

Jan 30, 2019 12:53 PM PST – Version 7.6.30

Minor Improvements:

  1. When using a Mac, Statements Tab should now continue to display completely when UBO is resized. If UBO is too small, a scroll bar is already available to view the hidden components.
  2. QBO sync button is now hidden if QBO is disabled in UBO.
  3. Save and Restore button behaviors are now consistent when making changes to the Saisei Traffic Management node of the Settings window.

Jan 28, 2019 8:37 PM PST – Version 7.6.29

Bug Fixes:

  1. QBO sync now happens in the back-end using GraphQL instead of in the Java client. Also, QBO sync button has been added to the Statements tab, Invoice window, Receive Payment window, and Credit/Debit memo window.
  2. Invoicing script has been updated to fix the skipped term dates issue on billing a package.

Minor Improvements:

  1. All instance of Tower label and Tower Equipment label is now updated to Site label and Site Equipment label respectively.
  2. Any instance of Access Point label under Wireless Devices is now updated to Access Controller label.
  3. Declined credit card payment triggered template is now ignored when reason for decline is caused by a database connection error.

Jan 27, 2019 8:22 PM PST – Version 7.6.28

New Feature:

  1. Sign-up Day option has been added to the Term Start Day field. If Term Start Day option selected is “Sign-up Day”, Invoice Day field net options become “net -X”.

Bug Fixes:

  1. IPPay Password field is now masked in Merchant Account of Settings window.
  2. Package pricing displayed when using the “Package List w/ Info (All Info)” merge field is now based on the subscriber’s billing cycle.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Jan 21, 2019 8:34 PM PST & Jan 23, 2019 8:44 PM PST – Version 7.6.27

Bug Fixes:

  1. Authentication function has been updated with a MAC checker to catch and update erroneous MACs during authentication.
  2. Email types (billing/technical/marketing) are now considered for “Any subscribers whose payment is posted” trigger.
  3. Statements Tab should now continue to display completely when UBO is resized. If UBO is too small, a scroll bar is already available to view the hidden components.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. Username now has a dropdown icon when it has stored login credentials. Also, double-clicking on a username in the Manage Stored Users window now loads the login credentials in the Login window.
  2. Status checkboxes are now added to the Tickets and Schedule Report (Unscheduled) report.
  3. “Allow editing of Auth MAC and IP Address for suspended subscribers” option is now considered in Account Manager.

Jan 15, 2019 8:19 PM PST & Jan 16, 2019 6:27 PM PST- Version 7.6.26

New Feature:

  1. UBO Login autocomplete feature is now available. To store new user login credentials, simply check “Remember my password”.

Bug Fixes:

  1. New set of identified code exceptions encountered when using UBO are now fixed.
  2. Auto-pay script has been updated so that payment is automatically processed for each subscriber after his balance due is calculated instead of waiting for the calculation for all subscribers to be completed.
  3. Asset Tag column is now added to the ISP Site Equipment report.

Jan 14, 2019 8:27 PM PST – Version 7.6.25

Bug Fixes:

  1. Invoicing script has been updated so that the legacy grouped package invoice items transition correctly during billing.
  2. Multiple term dates are now displayed as expected when adding a package.
  3. Option to allow editing an IP Address field of a dynamic Internet service IP Address has been added to Package Settings.
  4. Package IP Address column in the main table is now updated when updating IP in Devices node of Packages tab.
  5. New set of identified code exceptions encountered when using UBO are now fixed.
  6. Usage Report for Internet Service, Service IP Address Report, and Accounts Receivable Report now loads data correctly for multi-ISP app users by simply selecting an ISP in the report.

Minor Improvements:

  1. Auto-pay Day is now editable in the Add New Subscriber window and Lower Tabs even if Auto-pay is not enabled for subscribers with billing option set to Flexible.
  2. Report Name, date range, and ISP domain is now displayed in the default filename when exporting a report to CSV.

Jan 08, 2019 9:34 PM PST – Version 7.6.24

New Feature:

  1. New option “Auto-update MAC address for single-device Internet services during username-password authentication.” has been added.
    • If checked, when single MAC internet users log in or authenticate using their service username and password and with a different MAC, their MAC record in UBO is updated with the MAC used during authentication.
    • If the MAC used was recorded in another account, that account’s MAC will be emptied.

Bug Fix:

  1. Paypal payment connection error message is now displayed in Account Manager, instead of displaying a blank page.

Jan 07, 2019 8:50 PM PST – Version 7.6.23

Bug Fixes:

  1. Credit Card details can now be saved without errors for Oriental Bank merchant.
  2. Colon symbol ( : ) is now allowed in the subscriber email fields.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Jan 06, 2019 9:07 PM PST – Version 7.6.22

Bug Fixes:

  1. Invoicing script has been updated so that it calculates the amount correctly when partially billing a non-monthly package.
  2. SotalCloud service feature has been updated so that the password changes are synced correctly to the SotalCloud record.
  3. For new ISPs, billing email entered in the setup is now saved to the demo subscriber created.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvement:

  1. Invoice Close Option change logging has been updated to properly reflect the changes and make them readable to the ISP.

ISP Learning: How One Habit Ignites On-going Success

Your success is up to you — the focus, action and habits that you apply to your goals determine how far you’ll climb. But, is there a magic formula that can transport you further into the stratosphere? Yes.

Elite business leaders have a trait in common — they are lifetime learners. Charlie Munger, Warren Buffet’s long-time business partner and fellow rich guy said, “Go to bed smarter than when you woke up.”

Your initial reaction may be, “Impossible!” After all, you run an ISP and “full throttle” is your normal speed. Keep in mind that no one can know everything and if you don’t learn new skills you can’t reach greater heights.

How do you keep up with all the areas of your operation while gaining more information so you can grow? Here are three simple ways to fit ISP learning into your day so you can ignite and maintain massive success:

ISP Learning – Podcasts

Travel time can become learning time if you listen to educational tapes and podcasts as you drive. Today, there are many podcasts to choose from that examine business management and other helpful topics like discipline and ISP operations:

Tim Ferris — One of the most popular experts, Ferris’ discussions span a wide range of businesses and topics.

Jocko Willink and JockoPodcast.com – Willink is a retired Navy Seal officer who teaches the arts of discipline and leadership.

Brothers WISP — Your source for all information related to building and managing an internet service provider.

Read Association Newsletters and Alerts

WISPA represents the fixed wireless internet business and is your voice to the FCC on regulatory issues. They follow, respond and update ISPs on regulatory rules, initiatives and industry news.

As a member, you’ll receive regular newsletters that provide the information today’s ISP leaders want to keep up with, including industry changes and compliance. It won’t take long to scan headlines and read the articles that are relevant to you and your ISP.

If you’re not at a point in your business to become a member, you can still conduct ISP learning by reading updates on the association’s website at WISPA.org.

Keep Up with ISP Industry Blogs

Who says education has to take hours at a time? Blog posts take a few minutes to read and provide relevant information that supports a growing WISP. The ISP Success Blog tackles technology and business topics specific to the industry and most of the articles take 10 minutes or less to read.

Justin Wilson is a long-time ISP consultant who regularly posts about equipment and resources that are helpful to the ISP and WISP industry. He regularly participates in panels at WISPA events and has appeared on Brother’s WISP. Check out his blog at j2sw.com.

Now, isn’t your success worth at least 10 minutes a day? Schedule the time – at the beginning of the day, at lunch or before bed for ISP learning so you can add to your arsenal of knowledge and elevate your ISP into the stratosphere.

Thank you Austin Distel for providing the photo for this article. Austin’s work can be found at Unsplash.com.

Feb 11, 2019 8:21 PM PST

New Feature:

  1. Mail Delivery settings panel has been added in the Settings window. ISP can now choose between ISP Mail Server or their own remote mail server for sending emails through UBO.
    • If the ISP uses its own remote mail server, they’re required to enter valid email server credentials for UBO to successfully send them.

Bug Fixes:

  1. Billing Days in the Add New Subscriber window are now populated correctly based on the selected day options and based on the Invoice Default settings in the Settings window.
  2. Usage Report for Internet Service now displays usage data summary for subscribers with internet service.
  3. Prepaid Support Event Report now displays data for consumed prepaid support event service.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. For multi-ISP app users, ISP Domain dropdown is now displayed in the available UBO reports.
  2. Default Site Height, found in the Site Location tab of the Equipment Manager, is now considered as the additional elevation for the Site in the Mapping page if there is no AGL saved for any Site Equipment assigned to the Site.
 

Feb 19, 2019 8:44 PM PST

Bug Fixes:

  1. Option to update the invoice item rate is now available when changing the term end date of the invoice item.
  2. AutoBilling report sent to the ISP’s billing email address is now working as expected.
  3. Subscriber Usage Report now displays correct Start Date and End Date.

Minor Improvements:

  1. ISP Site Margin income label is now updated to “Income from Subscriber Invoices ()”.
  2. Service Call Report is now updated with a more modern look.

Jan 06, 2019 9:07 PM PST

Bug Fixes:

  1. Invoicing script has been updated so that it calculates the amount correctly when partially billing a non-monthly package.
  2. SotalCloud service feature has been updated so that the password changes are synced correctly to the SotalCloud record.
  3. For new ISPs, billing email entered in the setup is now saved to the demo subscriber created.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvement:

  1. Invoice Close Option change logging has been updated to properly reflect the changes and make them readable to the ISP.
 

Jan 07, 2019 8:50 PM PST

Bug Fixes:

  1. Credit Card details can now be saved without errors for Oriental Bank merchant.
  2. Colon symbol ( : ) is now allowed in the subscriber email fields.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Jan 08, 2019 9:34 PM PST

Jan 08, 2019 9:34 PM PST

New Feature:

  1. New option “Auto-update MAC address for single-device Internet services during username-password authentication.” has been added.
    • If checked, when single MAC internet users log in or authenticate using their service username and password and with a different MAC, their MAC record in UBO is updated with the MAC used during authentication.
    • If the MAC used was recorded in another account, that account’s MAC will be emptied.

Bug Fix:

  1. Paypal payment connection error message is now displayed in Account Manager, instead of displaying a blank page.

Jan 14, 2019 8:27 PM PST

Bug Fixes:

  1. Invoicing script has been updated so that the legacy grouped package invoice items transition correctly during billing.
  2. Multiple term dates are now displayed as expected when adding a package.
  3. Option to allow editing an IP Address field of a dynamic Internet service IP Address has been added to Package Settings.
  4. Package IP Address column in the main table is now updated when updating IP in Devices node of Packages tab.
  5. New set of identified code exceptions encountered when using UBO are now fixed.
  6. Usage Report for Internet Service, Service IP Address Report, and Accounts Receivable Report now loads data correctly for multi-ISP app users by simply selecting an ISP in the report.

Minor Improvements:

  1. Auto-pay Day is now editable in the Add New Subscriber window and Lower Tabs even if Auto-pay is not enabled for subscribers with billing option set to Flexible.
  2. Report Name, date range, and ISP domain is now displayed in the default filename when exporting a report to CSV.
 

Jan 15, 2019 8:19 PM PST & Jan 16, 2019 6:27 PM PST

New Feature:

  1. UBO Login autocomplete feature is now available. To store new user login credentials, simply check “Remember my password”.

Bug Fixes:

  1. New set of identified code exceptions encountered when using UBO are now fixed.
  2. Auto-pay script has been updated so that payment is automatically processed for each subscriber after his balance due is calculated instead of waiting for the calculation for all subscribers to be completed.
  3. Asset Tag column is now added to the ISP Site Equipment report.

Jan 21, 2019 8:34 PM PST & Jan 23, 2019 8:44 PM PST

Bug Fixes:

  1. Authentication function has been updated with a MAC checker to catch and update erroneous MACs during authentication.
  2. Email types (billing/technical/marketing) are now considered for “Any subscribers whose payment is posted” trigger.
  3. Statements Tab should now continue to display completely when UBO is resized. If UBO is too small, a scroll bar is already available to view the hidden components.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. Username now has a dropdown icon when it has stored login credentials. Also, double-clicking on a username in the Manage Stored Users window now loads the login credentials in the Login window.
  2. Status checkboxes are now added to the Tickets and Schedule Report (Unscheduled) report.
  3. “Allow editing of Auth MAC and IP Address for suspended subscribers” option is now considered in Account Manager.
 

Jan 28, 2019 8:37 PM PST

Bug Fixes:

  1. QBO sync now happens in the back-end using GraphQL instead of in the Java client. Also, QBO sync button has been added to the Statements tab, Invoice window, Receive Payment window, and Credit/Debit memo window.
  2. Invoicing script has been updated to fix the skipped term dates issue on billing a package.

Minor Improvements:

  1. All instance of Tower label and Tower Equipment label is now updated to Site label and Site Equipment label respectively.
  2. Any instance of Access Point label under Wireless Devices is now updated to Access Controller label.
  3. Declined credit card payment triggered template is now ignored when reason for decline is caused by a database connection error.
 

Jan 30, 2019 12:53 PM PST

Minor Improvements:

  1. When using a Mac, Statements Tab should now continue to display completely when UBO is resized. If UBO is too small, a scroll bar is already available to view the hidden components.
  2. QBO sync button is now hidden if QBO is disabled in UBO.
  3. Save and Restore button behaviors are now consistent when making changes to the Saisei Traffic Management node of the Settings window.

Jan 30, 2019 10:20 PM PST

Bug Fixes:

  1. UBO is now adjusted to completely display its components. If UBO being used has a width that will not accommodate all components in the display, a scroll bar is already available to view the hidden components.
  2. Reactivating a hotspot package now adds the reactivation amount to the balance to the subscriber before processing unpaid balance to their saved credit card.
  3. Suspending or unsuspending a package of a subscriber that does not exist in the ISP of the current subscriber will now suspend or unsuspend as expected.
  4. Payment posted trigger now sends the email template to the stored email addresses of the subscriber whose payment is posted and whose email type matches the selected email types of the trigger.
  5. The deleted attachment history log is now displayed simply as a history log.

Feb 05, 2019 8:41 PM PST

Feb 05, 2019 8:41 PM PST

Bug Fixes:

  1. Internet service speed limits are now updated when moving active internet service accounts.
  2. Billing Day setting assignment functions have been updated so they are calculated correctly based on the subscriber’s sign-up date.
  3. Invoicing script has been updated so that it correctly shows the terms in the online signup page. In addition, the term end date for the new package is now correct based on the term count set by the user, superseding the synced date indicated in the Term End Date field.
  4. For multi-ISP app users, the ISP domain in the Report Center is now updated based on the selected value of the ISP domain in UBO.
  5. New set of identified code exceptions encountered when using UBO are now fixed.

Feb 06, 2019 4:44 PM PST

Feb 06, 2019 4:44 PM PST

Bug Fixes:

  1. Subscribed packages are now displayed in the Packages tab after selecting another subscriber.
  2. New set of identified code exceptions encountered when using UBO are now fixed.

Feb 11, 2019 9:50 PM PST & Feb 13, 2019 9:57 PM PST

Feb 11, 2019 9:50 PM PST & Feb 13, 2019 9:57 PM PST

Bug Fixes:

  1. Saving changes in settings with subnodes now works as expected.
  2. When a hotspot service expires, if the ISP’s setting for what status to set for post hotspot deactivation is set to SUSPEND plus they are set to keep internet hotspot service information on deactivation and the hotspot service has multiple MAC registered in the account, the multiple MACs are retained.
  3. When a hotspot service expires, if the ISP’s setting for what status to set for post hotspot deactivation is set to SUSPEND but they are set to remove internet hotspot service information on deactivation and the hotspot service has multiple MAC registered in the account, the multiple MACs are removed as well.
  4. Adding of payment method update history log is now skipped when errors are returned after updating the payment method of a subscriber.
  5. Technician changes in Google Calendar are now synced more accurately to UBO tickets.

Feb 20, 2019 9:18 PM PST

Feb 20, 2019 9:18 PM PST

Bug Fixes:

  1. Option to update the invoice item rate is now available when changing the term end date of the invoice item.
  2. AutoBilling report sent to the ISP’s billing email address is now working as expected.
  3. Subscriber Usage Report now displays correct Start Date and End Date.

Minor Improvements:

  1. ISP Site Margin income label is now updated to “Income from Subscriber Invoices ()”.
  2. Service Call Report is now updated with a more modern look.

Feb 20, 2019 9:18 PM PST

Bug Fixes:

  1. Total amount for an invoice is now displayed consistently in the Invoice window and in the Invoice Item Details window for invoice items of packages with a 0.00 rate and with a custom flat rate tax.
  2. Usage data is now consistent in the Previous 3 Months Summary and Statistics for the Month Summary of the Subscriber Usage Report.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Jan 27, 2019 8:22 PM PST

New Feature:

  1. Sign-up Day option has been added to the Term Start Day field. If Term Start Day option selected is “Sign-up Day”, Invoice Day field net options become “net -X”.

Bug Fixes:

  1. IPPay Password field is now masked in Merchant Account of Settings window.
  2. Package pricing displayed when using the “Package List w/ Info (All Info)” merge field is now based on the subscriber’s billing cycle.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Jan 02, 2019 8:44 PM PST

Bug Fixes:

  1. Subscriber package price update function has been updated so that the system correctly updates the price of the subscriber’s package and whether it’s a custom price or not.
  2. Summary for Payments Received Report now shows exclusive data for each ISP. Also in the same report, Grand Total calculation now shows correct value when “Summarize at the top” is checked.
  3. Usage values in the Usage Report for Service (Date Bound) report are now displayed correctly.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvement:

Multiple emails are now allowed as the ISP’s billing email in the Settings window.

 

Jan 02, 2019 8:44 PM PST – Version 7.6.21

Bug Fixes:

  1. Subscriber package price update function has been updated so that the system correctly updates the price of the subscriber’s package and whether it’s a custom price or not.
  2. Summary for Payments Received Report now shows exclusive data for each ISP. Also in the same report, Grand Total calculation now shows correct value when “Summarize at the top” is checked.
  3. Usage values in the Usage Report for Service (Date Bound) report are now displayed correctly.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvement:

Multiple emails are now allowed as the ISP’s billing email in the Settings window.

Dec 18, 2018 8:10 PM PST

New Features:

  1. Assigning and unassigning SotalCloud groups or packages to a SotalCloud service is now added to UBO.
  2. Static checkbox has been added to the internet service device config.

Bug Fixes:

  1. Subscriber history log now reloads after updating IP Address for wireless devices.
  2. Label for Wireless Service Device Description is now corrected.
  3. New set of identified code exceptions encountered when using UBO are now fixed.
 

Dec 18, 2018 8:10 PM PST – Version 7.6.20

New Features:

  1. Assigning and unassigning SotalCloud groups or packages to a SotalCloud service is now added to UBO.
  2. Static checkbox has been added to the internet service device config.

Bug Fixes:

  1. Subscriber history log now reloads after updating IP Address for wireless devices.
  2. Label for Wireless Service Device Description is now corrected.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Dec 12, 2018 9:14 PM PST

New Updates:

  1. Static checkbox has been removed from the internet service device config.

Bug Fixes:

  1. When posting a credit memo, a subscriber is no longer unsuspended even if balance covers the total balance due.
  2. New set of identified code exceptions encountered when using UBO are now fixed.
 

Dec 12, 2018 9:14 PM PST – Version 7.6.19

New Updates:

  1. Static checkbox has been removed from the internet service device config.

Bug Fixes:

  1. When posting a credit memo, a subscriber is no longer unsuspended even if balance covers the total balance due.
  2. New set of identified code exceptions encountered when using UBO are now fixed.

Dec 11, 2018 10:37 PM PST

New Features:

  1. Static checkbox has been added to the internet service device config.

Bug Fixes:

  1. Phone Number validation in Signup now matches the validation in UBO.
  2. In Subscriber Usage Report, Usage Time and Average Daily Usage Time are now calculated correctly.
  3. Emails Sent to Subscribers in UBO Report now loads correctly for This Month date range.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Dec 11, 2018 10:37 PM PST – Version 7.6.18

New Features:

  1. Static checkbox has been added to the internet service device config.

Bug Fixes:

  1. Phone Number validation in Signup now matches the validation in UBO.
  2. In Subscriber Usage Report, Usage Time and Average Daily Usage Time are now calculated correctly.
  3. Emails Sent to Subscribers in UBO Report now loads correctly for This Month date range.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Dec 9, 2018 9:22 PM PST – Version 7.6.17

Bug Fixes:

  1. New set of identified code exceptions encountered when using UBO are now fixed.
  2. Edit and Delete buttons for Internet Service are now hidden for active subscribers in the Account Manager if Read Only is checked for MAC Address or Packages Tab.

Dec 5, 2018 9:00 PM PST – Version 7.6.16

Bug Fixes:

  1. Print House Charges are now displayed correctly in the Print window.
  2. Status script is now updated so that the subscriber turns Past Due if their paid-thru date has passed and the ISP is non-flexible, subscriber-based. and the Past Due setting is “at the end of term”.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. Reports are now improved and updated with fixed column headers when scrolling and report pagination.
    1. Before exporting data to CSV or printing the report, remember to click show All entries to retrieve all report data if the report contains page numbers at the bottom-right of the report table.
  2. Loading of Usage Statistics Report is now cleaned up and optimized.

Nov 27, 2018 9:43 PM PST

New Features:

  1. Toggle to allow RADIUS authentication for hibernated accounts has been added to the Package Hibernatation settings.
  2. RADIUS now logs the subscriber’s NAS IP in a new table that can be easily queried by UBO for the main table. Also, the ISP can now filter the main table by Devices AP data.

Bug Fixes:

  1. Loading of Usage Statistics Report is now optimized.

Nov 27, 2018 9:43 PM PST – Version 7.6.14

New Features:

  1. Toggle to allow RADIUS authentication for hibernated accounts has been added to the Package Hibernatation settings.
  2. RADIUS now logs the subscriber’s NAS IP in a new table that can be easily queried by UBO for the main table. Also, the ISP can now filter the main table by Devices AP data.

Bug Fixes:

  1. Loading of Usage Statistics Report is now optimized.

Nov 26, 2018 9:10 PM PST

Bug Fixes:

  1. Credit card type now remains unchanged when updating only the credit card expiration in Account Manager.
  2. Invoicing has been updated so the package invoice items are added to the correct invoice.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Nov 26, 2018 9:10 PM PST – Version 7.6.13

Bug Fixes:

  1. Credit card type now remains unchanged when updating only the credit card expiration in Account Manager.
  2. Invoicing has been updated so the package invoice items are added to the correct invoice.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Nov 25, 2018 8:56 PM PST

Bug Fixes:

  1. Deleting a subscriber with a subscribed package now works as expected.
  2. Mass Email preview now works as expected.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. QBO sync for credit memo amount distribution has been added to UBO.
  2. Batch loading is now applied to Service IP Address Report which will allow loading a lot of records.
  3. Multiple equipment values are now displayed consistently in the main table.
  4. Default up and down scroll for menu items is now added to the Email Reminder submenu.
  5. CC is now added to the history logs when email templates are sent to the subscriber.
 

Nov 25, 2018 8:56 PM PST – Version 7.6.12

Bug Fixes:

  1. Deleting a subscriber with a subscribed package now works as expected.
  2. Mass Email preview now works as expected.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. QBO sync for credit memo amount distribution has been added to UBO.
  2. Batch loading is now applied to Service IP Address Report which will allow loading a lot of records.
  3. Multiple equipment values are now displayed consistently in the main table.
  4. Default up and down scroll for menu items is now added to the Email Reminder submenu.
  5. CC is now added to the history logs when email templates are sent to the subscriber.

Nov 20, 2018 8:51 PM PST

Bug Fixes:

  1. Pressing Delete key in keyboard now does nothing to the main table instead of updating the search field with a space character.
  2. History range drop-down similar to the subscriber history is now added to the ISP History logs. By default, it is set to the “Last 30 days” option.
  3. Printhouse charge is now added correctly once the invoices are sent to InfoSend.
  4. Deleting a package with no service instance in the database now removes the package successfully.
  5. New set of identified code exceptions encountered when using UBO are now fixed.
 

Nov 20, 2018 8:51 PM PST – Version 7.6.11

Bug Fixes:

  1. Pressing Delete key in keyboard now does nothing to the main table instead of updating the search field with a space character.
  2. History range drop-down similar to the subscriber history is now added to the ISP History logs. By default, it is set to the “Last 30 days” option.
  3. Printhouse charge is now added correctly once the invoices are sent to InfoSend.
  4. Deleting a package with no service instance in the database now removes the package successfully.
  5. New set of identified code exceptions encountered when using UBO are now fixed.

Nov 19, 2018 8:26 PM PST

Bug Fixes:

  1. Custom fields merge fields now works as expected.
  2. If an email template is sent to an SMS email, “If you are having trouble” message is now removed from the email message content.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Nov 19, 2018 8:26 PM PST – Version 7.6.10

Bug Fixes:

  1. Custom fields merge fields now works as expected.
  2. If an email template is sent to an SMS email, “If you are having trouble” message is now removed from the email message content.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Nov 14, 2018 8:57 PM PST – Version 7.6.9

Bug Fixes:

  1. If setting is enabled in Account Manager, subscribers can now set an auto-reactivation schedule for a hibernated package without requiring an auto-hibernation schedule.
  2. New set of identified code exceptions encountered when using UBO are now fixed.

Nov 13, 2018 9:43 PM PST

Bug Fixes:

  1. Negative rate is disabled for package invoice items.
  2. New set of identified code exceptions encountered when using UBO are now fixed.
  3. Add New Package window now automatically closes when no subscriber is selected and no data is displayed in the lower tabs.
  4. Subscriber name in Credit Memo is now updated to blank if no subscriber is selected.

Nov 13, 2018 9:43 PM PST – Version 7.6.8

Bug Fixes:

  1. Negative rate is disabled for package invoice items.
  2. New set of identified code exceptions encountered when using UBO are now fixed.
  3. Add New Package window now automatically closes when no subscriber is selected and no data is displayed in the lower tabs.
  4. Subscriber name in Credit Memo is now updated to blank if no subscriber is selected.

Nov 12, 2018 9:36 PM PST

Bug Fixes:

  1. If a subscriber has encountered a loading issue in Account Manager while posting payment, duplicate payment check is now increased from 5 minutes to 15 minutes to avoid duplicate posting of payments.
  2. The Check My Statement page in the Account Manager now displays the balance correctly for ISPs based on the balance due display settings.
  3. The Term End Date field has been added back in the Add Package window for sub-based ISPs. Also, the bill for new packages now syncs correctly with an existing term for sub-based ISP subscribers that are billed non-monthly.
  4. In Google Calendar tab of TSM, Google Calendar list now displays correctly without overlapping each other.
  5. Location ID in Primary Account Tab now does not trigger an editable state when the subscriber has a comma-separated Location ID.
  6. New set of identified code exceptions encountered when using UBO are now fixed.

Nov 12, 2018 9:36 PM PST – Version 7.6.7

Bug Fixes:

  1. If a subscriber has encountered a loading issue in Account Manager while posting payment, duplicate payment check is now increased from 5 minutes to 15 minutes to avoid duplicate posting of payments.
  2. The Check My Statement page in the Account Manager now displays the balance correctly for ISPs based on the balance due display settings.
  3. The Term End Date field has been added back in the Add Package window for sub-based ISPs. Also, the bill for new packages now syncs correctly with an existing term for sub-based ISP subscribers that are billed non-monthly.
  4. In Google Calendar tab of TSM, Google Calendar list now displays correctly without overlapping each other.
  5. Location ID in Primary Account Tab now does not trigger an editable state when the subscriber has a comma-separated Location ID.
  6. New set of identified code exceptions encountered when using UBO are now fixed.

Nov 7, 2018 9:01 PM PST – Version 7.6.6

Bug Fixes:

  1. Populating customer list in UBO main table is now optimized.
  2. App users with IP restrictions are now be able to add attachments to subscribers.
  3. UBO now displays an error prompt and prevents the user from saving the CC/eCheck account if the Oriental Bank server returned an error.
  4. After adding a new subscriber, the new subscriber will be automatically selected in the UBO main table.
  5. Unsent email templates generated from scheduled/automated mass emails (caused by a downtime) will now be sent automatically within a span of 5 hours.
  6. The auto-action cron scripts have been updated so that Auto-Delete auto-action now behaves as expected in relation to the “un-assign equipment on subscriber deletion” setting.
  7. New set of identified code exceptions encountered when using UBO are now fixed.

Nov 7, 2018 9:01 PM PST

Bug Fixes:

  1. Populating customer list in UBO main table is now optimized.
  2. App users with IP restrictions are now be able to add attachments to subscribers.
  3. UBO now displays an error prompt and prevents the user from saving the CC/eCheck account if the Oriental Bank server returned an error.
  4. After adding a new subscriber, the new subscriber will be automatically selected in the UBO main table.
  5. Unsent email templates generated from scheduled/automated mass emails (caused by a downtime) will now be sent automatically within a span of 5 hours.
  6. The auto-action cron scripts have been updated so that Auto-Delete auto-action now behaves as expected in relation to the “un-assign equipment on subscriber deletion” setting.
  7. New set of identified code exceptions encountered when using UBO are now fixed.

Dec 5, 2018 9:00 PM PST

Bug Fixes:

  1. Print House Charges are now displayed correctly in the Print window.
  2. Status script is now updated so that the subscriber turns Past Due if their paid-thru date has passed and the ISP is non-flexible, subscriber-based. and the Past Due setting is “at the end of term”.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. Reports are now improved and updated with fixed column headers when scrolling and report pagination.
    1. Before exporting data to CSV or printing the report, remember to click show All entries to retrieve all report data if the report contains page numbers at the bottom-right of the report table.
  2. Loading of Usage Statistics Report is now cleaned up and optimized.
 

Nov 05, 2018 9:29 PM PST – Version 7.6.5

Bug Fixes:

  1. Package is now billed (or not billed) correctly on unsuspension.
  2. Receiving an equipment no longer pushes if the ReadyNet API returns an error on matching the entered serial number. Prompt is displayed to inform the user.

Nov 04, 2018 9:47 PM PST

New Feature:

  1. SwiftFox has been added as an extension to UBO.

Bug Fixes:

  1. The automated reactivation from hibernation should now work as expected.
  2. Exception when canceling a Save As function in the Outbound Deposit Report is now fixed.
  3. Data cache loading is now optimized when syncing to the main table of UBO.
  4. Usage report has been updated so that it includes the usage that started on the last day of the previous and the ended on the first day of the next month.
  5. Upon adding a new subscriber, email history log is now added only if the subscriber has an entered email address.

Nov 05, 2018 9:29 PM PST

Bug Fixes:

  1. Package is now billed (or not billed) correctly on unsuspension.
  2. Receiving an equipment no longer pushes if the ReadyNet API returns an error on matching the entered serial number. Prompt is displayed to inform the user.

Nov 04, 2018 9:47 PM PST – Version 7.6.4

New Feature:

  1. SwiftFox has been added as an extension to UBO.

Bug Fixes:

  1. The automated reactivation from hibernation should now work as expected.
  2. Exception when canceling a Save As function in the Outbound Deposit Report is now fixed.
  3. Data cache loading is now optimized when syncing to the main table of UBO.
  4. Usage report has been updated so that it includes the usage that started on the last day of the previous and the ended on the first day of the next month.
  5. Upon adding a new subscriber, email history log is now added only if the subscriber has an entered email address.

Oct 29, 2018 10:20 PM PST

New Feature:

  1. Option to disable activating and invoicing packages on vPortal Signup is now available in UBO for ISPs who have a vPortal setup.

Bug Fixes:

  1. New set of identified code exceptions encountered when using UBO are now fixed.

Oct 29, 2018 10:20 PM PST – Version 7.6.3

New Feature:

  1. Option to disable activating and invoicing packages on vPortal Signup is now available in UBO for ISPs who have a vPortal setup.

Bug Fixes:

  1. New set of identified code exceptions encountered when using UBO are now fixed.

Oct 28, 2018 9:42 PM PST

New Feature:

  1. SotalCloud IP TV extension has been added to UBO.

Bug Fixes:

  1. Availability of the “Include deleted subscribers” option for UBO reports is now consistent with the selected report.
  2. Email address displayed in the “If you are having trouble seeing this HTML” portion of the emails sent from UBO now uses the ISP’s primary contact email.
  3. Predefined ticket types can now be selected if the ticket type is not yet in the database.
  4. Identified code exceptions encountered when using UBO are now fixed.

Oct 28, 2018 9:42 PM PST – Version 7.6.2

New Feature:

  1. SotalCloud IP TV extension has been added to UBO.

Bug Fixes:

  1. Availability of the “Include deleted subscribers” option for UBO reports is now consistent with the selected report.
  2. Email address displayed in the “If you are having trouble seeing this HTML” portion of the emails sent from UBO now uses the ISP’s primary contact email.
  3. Predefined ticket types can now be selected if the ticket type is not yet in the database.
  4. Identified code exceptions encountered when using UBO are now fixed.

Oct 23, 2018 9:51 PM PST

New Features:

  1. UBO 7.6 now has a desktop app available.
  2. Data cache for the main tale is now added to improve the loading of the subscriber list.
  3. Pressing F12 in UBO will now display the Java console.

Bug Fixes:

  1. Spell check in TSM now works as expected without crashing UBO.
 

Oct 23, 2018 9:51 PM PST – Version 7.6.0

New Features:

  1. UBO 7.6 now has a desktop app available.
  2. Data cache for the main tale is now added to improve the loading of the subscriber list.
  3. Pressing F12 in UBO will now display the Java console.

Bug Fixes:

  1. Spell check in TSM now works as expected without crashing UBO.

Oct 22, 2018 9:25 PM PST

  1. Transitioning from a quote to an invoice now works as expected even if a quote item has a double quote symbol.
  2. Usage Report should now display the subscriber’s usage data before September 2018.
  3. Invoice close setting now supports ISPs who have flexible billing enabled.
  4. The order of filter conditions now remains the same after saving changes.
  5. The “Do not prorate” option has been removed from the prorate setting after billing setting change.

Oct 22, 2018 9:25 PM PST – Version 7.5

  1. Transitioning from a quote to an invoice now works as expected even if a quote item has a double quote symbol.
  2. Usage Report should now display the subscriber’s usage data before September 2018.
  3. Invoice close setting now supports ISPs who have flexible billing enabled.
  4. The order of filter conditions now remains the same after saving changes.
  5. The “Do not prorate” option has been removed from the prorate setting after billing setting change.

Oct 09, 2018 9:39 PM PST

  1. After viewing a reversal credit memo, opening a new or different Credit/Debit memo window now displays the editable date field/chooser.
  2. Adding/updating of a quote now works as expected for quote items with a single/double quotes symbol.
  3. The Search box interaction response performance has been improved.
  4. Additional logs are now added and the timeout time for non-server response is now shortened to 30 seconds.

Dec 9, 2018 9:22 PM PST

Bug Fixes:

  1. New set of identified code exceptions encountered when using UBO are now fixed.
  2. Edit and Delete buttons for Internet Service are now hidden for active subscribers in the Account Manager if Read Only is checked for MAC Address or Packages Tab.

Oct 09, 2018 9:39 PM PST – Version 7.5

  1. After viewing a reversal credit memo, opening a new or different Credit/Debit memo window now displays the editable date field/chooser.
  2. Adding/updating of a quote now works as expected for quote items with a single/double quotes symbol.
  3. The Search box interaction response performance has been improved.
  4. Additional logs are now added and the timeout time for non-server response is now shortened to 30 seconds.

Oct 07, 2018 10:37 PM PST

  1. Code to prevent the endless payment loading is now added to the Account Manager.
  2. Package List w/ Info (All Info) merge field now uses three matching conditions to connect equipment to a wireless/hotspot/other connection service. In order of matching conditions, MAC Address is first checked, then IP Address is checked. Lastly, match is automatically displayed if there is only 1 wireless/hotspot/other connection service and 1 equipment.
  3. Main Province merge field is now working for Canadian ISPs.

Oct 07, 2018 10:37 PM PST – Version 7.5

  1. Code to prevent the endless payment loading is now added to the Account Manager.
  2. Package List w/ Info (All Info) merge field now uses three matching conditions to connect equipment to a wireless/hotspot/other connection service. In order of matching conditions, MAC Address is first checked, then IP Address is checked. Lastly, match is automatically displayed if there is only 1 wireless/hotspot/other connection service and 1 equipment.
  3. Main Province merge field is now working for Canadian ISPs.

Oct 03, 2018 10:00 PM PST

  1. When changing billing cycle, the “Apply on current invoice” option is now removed.
  2. When adding a hotspot package to a subscriber, term count drop-down is now disabled in the Add Package window.
  3. For Package List w/ Info (All Info) merge field, equipment details are now displayed below the wireless service if the wireless MAC matches that of the equipment MAC.
  4. PlugNPay is now available as a merchant option in UBO.
  5. Back-end option for post-hotspot deactivation has been added, so the ISP can set to have their hotspot subscribers set to SUSPENDED on hotspot deactivation.
  6. Subscribers can now activate/reactivate their hotspot service via the Account Manager if the ISP is configured to set their subscriber’s hotspot package to SUSPEND after their hotspot service expires.
  7. For ISPs with OpenSRS email service, password validator for email service will now display invalid in Account Manager if the password contains the username.
  8. Subscriber’s Location ID is now added as a new column in the Payments Received 2 Report.
  9. Changing Location in the Equipment Tab and in the Mapping page now adds a history log.

Oct 03, 2018 10:00 PM PST – Version 7.5

  1. When changing billing cycle, the “Apply on current invoice” option is now removed.
  2. When adding a hotspot package to a subscriber, term count drop-down is now disabled in the Add Package window.
  3. For Package List w/ Info (All Info) merge field, equipment details are now displayed below the wireless service if the wireless MAC matches that of the equipment MAC.
  4. PlugNPay is now available as a merchant option in UBO.
  5. Back-end option for post-hotspot deactivation has been added, so the ISP can set to have their hotspot subscribers set to SUSPENDED on hotspot deactivation.
  6. Subscribers can now activate/reactivate their hotspot service via the Account Manager if the ISP is configured to set their subscriber’s hotspot package to SUSPEND after their hotspot service expires.
  7. For ISPs with OpenSRS email service, password validator for email service will now display invalid in Account Manager if the password contains the username.
  8. Subscriber’s Location ID is now added as a new column in the Payments Received 2 Report.
  9. Changing Location in the Equipment Tab and in the Mapping page now adds a history log.

Sep 25, 2018 10:40 PM PST

  1. Exception when clicking Pay Now in the Print window has been fixed.
  2. Application user can now edit the rate of any CUSTOM item, regardless of the texts in the ITEM column.
  3. When adding a new credit card through Account Manager, invalid billing address warning is now displayed if a subscriber has less than 5 characters as his/her billing address.

Sep 25, 2018 10:40 PM PST – Version 7.5

  1. Exception when clicking Pay Now in the Print window has been fixed.
  2. Application user can now edit the rate of any CUSTOM item, regardless of the texts in the ITEM column.
  3. When adding a new credit card through Account Manager, invalid billing address warning is now displayed if a subscriber has less than 5 characters as his/her billing address.

Sep 24, 2018 9:59 PM PST

  1. If “No Auto Reset” is selected for Auto Reset Delay in the Find field, automatic selecting of a subscriber is disabled unless the search results only returned one subscriber.
  2. Subscribers of Canadian ISPs who are using IPPay as their merchant can now add their credit cards via Account Manager.
  3. Access Point column is now added to Wireless and Wireless Hotspot Service MAC Address Report.

Sep 24, 2018 9:59 PM PST – Version 7.5

  1. If “No Auto Reset” is selected for Auto Reset Delay in the Find field, automatic selecting of a subscriber is disabled unless the search results only returned one subscriber.
  2. Subscribers of Canadian ISPs who are using IPPay as their merchant can now add their credit cards via Account Manager.
  3. Access Point column is now added to Wireless and Wireless Hotspot Service MAC Address Report.

Sep 23, 2018 11:08 PM PST

  1. Subscriber status is now updated correctly for subscribers who do have any balance forward and the overall balance is 0.00.
  2. Prorate function has been updated so that it includes prorate items in checking for the term end date to sync to.
  3. Entering a single quote in the multi-MAC Description field can now be saved in UBO.

Sep 23, 2018 11:08 PM PST – Version 7.5

  1. Subscriber status is now updated correctly for subscribers who do have any balance forward and the overall balance is 0.00.
  2. Prorate function has been updated so that it includes prorate items in checking for the term end date to sync to.
  3. Entering a single quote in the multi-MAC Description field can now be saved in UBO.

Sep 18, 2018 10:54 PM PST

  1. Package tax calculation has been updated so that it correctly charge a tax for a newly added hotspot package.
  2. For ISPs with OpenSRS email service, password validator for email service will now display invalid if the password contains the username.

Sep 18, 2018 10:54 PM PST – Version 7.5

  1. Package tax calculation has been updated so that it correctly charge a tax for a newly added hotspot package.
  2. For ISPs with OpenSRS email service, password validator for email service will now display invalid if the password contains the username.

Sep 16, 2018 10:08 PM PST – Version 7.5

  1. Displaying a mass email template with a To filter containing a lot of “does not equal” to subscriber condition now loads faster because of loading optimizations.
  2. Activating, deactivating, or updating Fiber Circuit service now works as expected.
  3. Term End Date is now removed for subscriber-based paid-through date and status behavior setting. Also, the end date is now calculated correctly for subscriber-based ISPs.
  4. Save button for ticket template content in the Settings window should now display even if the template contains long text.

Sep 16, 2018 10:08 PM PST

  1. Displaying a mass email template with a To filter containing a lot of “does not equal” to subscriber condition now loads faster because of loading optimizations.
  2. Activating, deactivating, or updating Fiber Circuit service now works as expected.
  3. Term End Date is now removed for subscriber-based paid-through date and status behavior setting. Also, the end date is now calculated correctly for subscriber-based ISPs.
  4. Save button for ticket template content in the Settings window should now display even if the template contains long text.

Sep 10, 2018 9:26 PM PST – Version 7.5

  1. Prorate function has been updated so that the resulting amount for a negative custom recurring item is correct.
  2. ITEM column has been updated so that the user can tab or click on the next cell without forcing the first item on the list to be selected.
  3. X button has been added for setting an item in the list to inactive, disabling it from appearing in the list.
  4. Right-clicking on the MAC field of the Equipment tab now automatically highlights the text to allow Copy.

Sep 10, 2018 9:26 PM PST

  1. Prorate function has been updated so that the resulting amount for a negative custom recurring item is correct.
  2. ITEM column has been updated so that the user can tab or click on the next cell without forcing the first item on the list to be selected.
  3. X button has been added for setting an item in the list to inactive, disabling it from appearing in the list.
  4. Right-clicking on the MAC field of the Equipment tab now automatically highlights the text to allow Copy.

Sep 9, 2018 9:27 PM PST – Version 7.5

  1. Bill Method and Auto-pay columns are now added to the New Package Report (Date Bound).
  2. Export to CSV now exports items in the subtables once.
  3. Quote item with a negative amount is now reversed with a positive amount when the quote is transitioned to an invoice.

Sep 9, 2018 9:27 PM PST

  1. Bill Method and Auto-pay columns are now added to the New Package Report (Date Bound).
  2. Export to CSV now exports items in the subtables once.
  3. Quote item with a negative amount is now reversed with a positive amount when the quote is transitioned to an invoice.

Sep 4, 2018 11:01 PM PST – Version 7.5

  1. For multi-ISP app users, Ticket Types in the Settings window now display the complete list of available templates for the selected ISP. Also, hovering on the TSM icon in the main toolbar now displays the templates available for the subscriber’s ISP.
  2. “Include Custom Charges” option is now added to the Billing History Report, Invoice Item Group Report 1 and 2. If unchecked, it will hide all custom invoice item charges from the report.
  3. Wireless and Wireless Hotspot Service MAC Address Report is now available in Report Center > Packages and Services. This report displays how long each Auth MAC addresses of all wireless service has been active and inactive.
  4. “Auto-reassign IP address when a more recent wireless device login is detected” setting is now available in the Equipment Accounting Controls node of the Settings window.

Sep 4, 2018 11:01 PM PST

  1. For multi-ISP app users, Ticket Types in the Settings window now display the complete list of available templates for the selected ISP. Also, hovering on the TSM icon in the main toolbar now displays the templates available for the subscriber’s ISP.
  2. “Include Custom Charges” option is now added to the Billing History Report, Invoice Item Group Report 1 and 2. If unchecked, it will hide all custom invoice item charges from the report.
  3. Wireless and Wireless Hotspot Service MAC Address Report is now available in Report Center > Packages and Services. This report displays how long each Auth MAC addresses of all wireless service has been active and inactive.
  4. “Auto-reassign IP address when a more recent wireless device login is detected” setting is now available in the Equipment Accounting Controls node of the Settings window

Sep 2, 2018 09:49 PM PST – Version 7.5

  1. The IP address assigned to the account is now always taken from the latest log from the online users or the RADIUS accounting.
  2. The invoicing script has been updated to correctly set the default term count when billing a new package.
  3. Transaction ID is now added in the history log for payments processed via auto-pay and online signup.
  4. Type is now uneditable for Assigned CPE both in the Equipment Tab and Equipment Manager.
  5. Subscriber Billing details are now consistently aligned in PDF.
  6. Balance amount in Payment PDF is now based on the displayed payment date.

Sep 2, 2018 09:49 PM PST

  1. The IP address assigned to the account is now always taken from the latest log from the online users or the RADIUS accounting.
  2. The invoicing script has been updated to correctly set the default term count when billing a new package.
  3. Transaction ID is now added in the history log for payments processed via auto-pay and online signup.
  4. Type is now uneditable for Assigned CPE both in the Equipment Tab and Equipment Manager.
  5. Subscriber Billing details are now consistently aligned in PDF.
  6. Balance amount in Payment PDF is now based on the displayed payment date.

Aug 29, 2018 9:35 PM PST – Version 7.5

  1. Tax Payable column in Sales Tax Liability Accrual Report now displays correct amount.
  2. Item name in the subscriber’s invoice is now used in Invoiced Item Group report 1 and 2.
  3. Subscribers with ACTIVE Wireless service report now displays the complete list of Mac Address and IP Address for each subscriber. Also, Access Point column is now added to the report which displays the access point connected to the wireless service.
  4. Inactive subscribers are now excluded in mass email triggers for ISPs who have yet to activate a triggered template. Also, all existing inactive triggered templates are now updated to exclude inactive subscribers.

Aug 29, 2018 9:35 PM PST

  1. Tax Payable column in Sales Tax Liability Accrual Report now displays correct amount.
  2. Item name in the subscriber’s invoice is now used in Invoiced Item Group report 1 and 2.
  3. Subscribers with ACTIVE Wireless service report now displays the complete list of Mac Address and IP Address for each subscriber. Also, Access Point column is now added to the report which displays the access point connected to the wireless service.
  4. Inactive subscribers are now excluded in mass email triggers for ISPs who have yet to activate a triggered template. Also, all existing inactive triggered templates are now updated to exclude inactive subscribers.

Aug 28, 2018 9:54 PM PST – Version 7.5

  1. Partially-refunded payments are now distributed correctly when a new invoice is generated.
  2. Bill Company merge field is now available for both Mass Email and Ticket templates.
  3. When using Package List w/ Info (All Info) merge field, Fiber Circuit service is now displayed. Also, type field of activated Custom service is now excluded from the merge field details.
  4. eCheck Account Number text field is now resized when resizing the Billing Options panel in the lower tabs. Also, last 4 digits of eCheck Account Number are now displayed by default when field is too small.
  5. Billing Days are now displayed correctly in the main table for multi-ISP app users.

Aug 28, 2018 9:54 PM PST

  1. Partially-refunded payments are now distributed correctly when a new invoice is generated.
  2. Bill Company merge field is now available for both Mass Email and Ticket templates.
  3. When using Package List w/ Info (All Info) merge field, Fiber Circuit service is now displayed. Also, type field of activated Custom service is now excluded from the merge field details.
  4. eCheck Account Number text field is now resized when resizing the Billing Options panel in the lower tabs. Also, last 4 digits of eCheck Account Number are now displayed by default when field is too small.
  5. Billing Days are now displayed correctly in the main table for multi-ISP app users.

Aug 21, 2018 10:00 PM PST – Version 7.5

  1. Blank values are now saved for fields in the Forms setting.
  2. Last Modified date is now updated when clicking Open/Resolve button in TSM.
  3. Space at the beginning of the Address is now trimmed when setting the Address value of the Google Calendar ticket entry.
  4. For ISPs with Oriental Bank as the merchant, eCheck Account Number will now be set to blank when changing the account Type.

Aug 21, 2018 10:00 PM PST

  1. Blank values are now saved for fields in the Forms setting.
  2. Last Modified date is now updated when clicking Open/Resolve button in TSM.
  3. Space at the beginning of the Address is now trimmed when setting the Address value of the Google Calendar ticket entry.
  4. For ISPs with Oriental Bank as the merchant, eCheck Account Number will now be set to blank when changing the account Type.

Aug 20, 2018 07:37 PM PST

  1. Newly added Location ID will now display in the Location ID dropdown options.
  2. In the Add Package window, the [ ] Generate initial invoices [v] and [ ] Create separate invoices for each term options are now disabled if the Invoice Now option is unchecked. Also, the Invoice Now option is now always checked and disabled for editing if the Bill Start Date is a past date.
  3. Payment window now displays correctly when accessed through the Continue prompt that appears when closing a newly-added invoice and the subscriber has a pending balance with auto action set.

Aug 20, 2018 07:37 PM PST – Version 7.5

  1. Newly added Location ID will now display in the Location ID dropdown options.
  2. In the Add Package window, the [ ] Generate initial invoices [v] and [ ] Create separate invoices for each term options are now disabled if the Invoice Now option is unchecked. Also, the Invoice Now option is now always checked and disabled for editing if the Bill Start Date is a past date.
  3. Payment window now displays correctly when accessed through the Continue prompt that appears when closing a newly-added invoice and the subscriber has a pending balance with auto action set.

Aug 15, 2018 9:21 PM PST – Version 7.5

  1. Updating payment method from eCheck to Credit Card in Account Manager will now ask for credit card data before changing the payment method of the subscriber only if the subscriber has no existing credit card on file.
  2. Source and Source Details fields will now only be displayed on the Signup page if Source Details is checked in the Settings window and at least one Source Detail option is checked.
  3. Auto-login in Google Calendar tab now works as expected for 32-bit Java.

Aug 15, 2018 9:21 PM PST

  1. Updating payment method from eCheck to Credit Card in Account Manager will now ask for credit card data before changing the payment method of the subscriber only if the subscriber has no existing credit card on file.
  2. Source and Source Details fields will now only be displayed on the Signup page if Source Details is checked in the Settings window and at least one Source Detail option is checked.
  3. Auto-login in Google Calendar tab now works as expected for 32-bit Java.

Aug 14, 2018 10:16 PM PST – Version 7.5

  1. Location ID column is now added to Sales Tax Report (Date Bound).
  2. Trailing zeros (0000) are now trimmed from Main Zip Code and Bill Zip Code when populating ticket address and zip code autocomplete list.

Aug 14, 2018 10:16 PM PST

  1. Location ID column is now added to Sales Tax Report (Date Bound).
  2. Trailing zeros (0000) are now trimmed from Main Zip Code and Bill Zip Code when populating ticket address and zip code autocomplete list.

Aug 13, 2018 10:27 PM PST

  1. Location ID column is now added to Sales Tax Report (Date Bound).
  2. Trailing zeros (0000) are now trimmed from Main Zip Code and Bill Zip Code when populating ticket address and zip code autocomplete list.

Aug 13, 2018 10:27 PM PST – Version 7.5

  1. Triggered and scheduled email templates are now skipped when sending email via crons for deleted ISPs in visplimited.com or visp.us.
  2. Package’s back-end item is now correctly updated upon quote to invoice transition.
  3. A history log is now added when updating the email types and triggers selected options in the Mass Email Manager templates.
  4. Zhone Management System is now integrated into UBO.
  5. Expand Details button in the Accounts Receivable Report now works as expected. Also, time zone calculations are now updated to make it more accurate.

Aug 8, 2018 11:19 PM PST – Version 7.5

  1. For ISPs with enabled Oriental Bank merchant, the credit card no. and ACH account number are now updated correctly when the user modifies these details without removing the record first.
  2. Previous balance now considers the “Include Quote Amount” option in the Statements Tab.
  3. Equipment Lat/Lng fields now accept up to 8 decimal places.
  4. When printing UBO reports with multiple tables, the printed output should now display the complete data of all tables in the report.
  5. FCC Reports should now load as expected.
  6. Auto-pay option for eCheck Token is now displayed correctly in the Account Manager. Also, Pay My Bill now displays UI for eCheck Token if the subscriber has that payment method selected.

Aug 8, 2018 11:19 PM PST

  1. For ISPs with enabled Oriental Bank merchant, the credit card no. and ACH account number are now updated correctly when the user modifies these details without removing the record first.
  2. Previous balance now considers the “Include Quote Amount” option in the Statements Tab.
  3. Equipment Lat/Lng fields now accept up to 8 decimal places.
  4. When printing UBO reports with multiple tables, the printed output should now display the complete data of all tables in the report.
  5. FCC Reports should now load as expected.
  6. Auto-pay option for eCheck Token is now displayed correctly in the Account Manager. Also, Pay My Bill now displays UI for eCheck Token if the subscriber has that payment method selected.

Aug 6, 2018 10:47 PM PST

  1. If a subscriber package has a custom name, the custom package name will now remain unchanged when a new service is added to a package via the Package Settings.
  2. Receive Payment window should now display the appropriate fields for the selected Method if there is no subscriber selected.
  3. Duplicate payment prompt is now displayed when an attempt to post another payment to the same subscriber with the same details as a payment posted successfully within a span of one minute.
  4. Package List merge fields now display correctly in the Mass Email/Ticket template.
  5. The auto-pay scripts have been updated to prevent double-billing during auto-unsuspension after a processed automated payment.

Aug 6, 2018 10:47 PM PST – Version 7.5

  1. If a subscriber package has a custom name, the custom package name will now remain unchanged when a new service is added to a package via the Package Settings.
  2. Receive Payment window should now display the appropriate fields for the selected Method if there is no subscriber selected.
  3. Duplicate payment prompt is now displayed when an attempt to post another payment to the same subscriber with the same details as a payment posted successfully within a span of one minute.
  4. Package List merge fields now display correctly in the Mass Email/Ticket template.
  5. The auto-pay scripts have been updated to prevent double-billing during auto-unsuspension after a processed automated payment.

Aug 1, 2018 9:53 PM PST – Version 7.5

  1. Auto-Populate IP script now checks first if no later login is found for such IP address before auto-populating the IP address to the wireless/hotspot service.
  2. When adding a package with Custom Tax Setting, selected custom flat rate and custom percent rate is now applied to recurring invoice items correctly.
  3. Refreshing the UBO main table now works as expected even if the Mass Email list or the Filter list is displayed.

Jul 31, 2018 10:12 PM PST – Version 7.5

  1. When viewing a payment with overdistribution, payment window now displays the over-distributed amount.
  2. Location ID options in the Primary Account Tab now includes user-entered Location ID from other subscribers.
  3. Unassign Equipment button is now disabled in the ISP Site Equipment tab if the equipment selected does not contain any Site Location data.

Aug 1, 2018 9:53 PM PST

  1. Auto-Populate IP script now checks first if no later login is found for such IP address before auto-populating the IP address to the wireless/hotspot service.
  2. When adding a package with Custom Tax Setting, selected custom flat rate and custom percent rate is now applied to recurring invoice items correctly.
  3. Refreshing the UBO main table now works as expected even if the Mass Email list or the Filter list is displayed.

June 23, 2009

1. Bug 5402: “Save” and “Save As” function seems interchanged in Mass Mail.
2. Bug 5411: Enabled Print Receipt button on blank Credit Memo
3. Bug 5462: Deleting a subscriber when Show Deleted is checked.

June 18, 2009

1. Bug 5366: Wrong address format on payment receipt.
2. Bug 5324: Any user can edit his own permission.
3. Bug 5327: User restricted to ISP config can open ISP config through file menu.
4. Bug 5198: The margins on the Print Statement feature are not printing out correctly.
5. Bug 5417: Subscriber panel -> statements tab -> credit memo -> X button.
6. Bug 5264: Software is not logging an auto action correctly.

June 17, 2009

1. Bug 5297: ISP config: cancel to edit button still saves changes.
2. Bug 5300: Error event on Add Subscriber

June 15, 2009

1. Bug 4988: Auto Action Schedule Typo – “Delete Invoice Flag” spelling
2. Bug 5267: ” ‘ ” character in ISP primary account “custom field 2” interferes with updates to isp configuration fields.

June 10, 2009

1. Bug 5357: Payment is listed on another user.
2. Bug 5414: Statements list should update as soon as payment is added.

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