1-541-955-6900 success@visp.net

What’s new in VISP

We’re updating VISP regularly. Check back here to see the latest improvements and newest features.

Visp – Mar 28, 2021 11:08 PM PST

Bug Fixes:

  1. Setting up hibernate and reactive auto actions for a subscriber are now applied to the subscriber’s packages.
  2. Hibernated status is now displayed if a subscriber has at least one hibernated package, even if the other package is suspended.
  3. Posting a payment no longer unsuspends a package if the “Automatically unsuspend” checkbox is not checked.
  4. Edit Subscriber’s Payment Options user right is now applied correctly in Visp.
  5. Clicking Save button in Ticket Type settings now saves the changes if there are no errors.
  6. Subnets tab under IP Management is now displayed without errors.
  7. Location ID under the customer Additional Info tab can now be manually entered similar to UBO.
  8. Letters with diacritical marks can now be pasted into address fields.
  9. Usage report now displays data regardless of what authentication type is used.

UBO 7.6.120 – Mar 28, 2021 10:43 PM PST

Bug Fixes:

  1. Edit Subscriber’s Payment Options user right is now applied correctly to eCheck dropdowns in UBO.
  2. Usage report now displays data regardless of what authentication type is used.

Visp – Mar 23, 2021 9:37 PM PST

Bug Fixes:

  1. Inactive package Setup fee with 0 pricing is no longer generated on adding a package to an invoice.
  2. Deleting a custom item on a generated invoice and selecting “Apply only to this invoice” no longer deletes the charge in the upcoming invoice.
  3. Account Updater option is now displayed correctly in Merchant Account settings.
  4. Custom fields with empty date values will no longer cause an error in displaying custom fields of the subscriber.
  5. Balance forward condition calculation is now more accurate when generating late fees.
  6. Hibernated packages are no longer invoiced even if it is the first invoice of the package.

Visp – Mar 21, 2021 11:11 PM PST

Minor Improvement:

  1. Under Ticket Type settings, external followers are now included when sending email notifications based on the “Send these updates to Subscribers and external Followers” checked options.
  2. User interface when submitting a ticket in vPortal is now improved to avoid confusion.
  3. The previous status of the ticket is now included in the ticket email notification.
  4. R in “Mark all as Read” under Notifications list is now displayed in lower case.

Bug Fixes:

  1. SmartSession option, MAC field, and IP field are now displayed for ‘Router’-type equipment.

Visp – Mar 16, 2021 11:32 PM PST


  1. Avalara integration is now available.
  2. A link to the ticket in vPortal is now included in the email notification sent to the subscriber when a ticket note is posted or the ticket status is updated. In addition, clicking the link will log the user into vPortal and forward the user to the ticket that was updated.
  3. If the ISP has set to bypass throttling on top-up purchase and the subscriber’s internet package has throttling enabled and custom throttling is also enabled, the throttling settings of the subscriber’s internet package will be updated based on the purchased top-up (as a way to bypass the previous throttling settings).

Bug Fixes:

  1. Users using an iPhone are now able to login to Visp.
  2. Fix for deleted subscribers no longer included in the subscriber total filter count is now restored with improvements to avoid memory spike.
  3. Ticket template PDFs are now displayed consistently in Visp and UBO.
  4. New ticket templates can now be added successfully even with or without alerts setup.
  5. Last change date tooltip for merchant settings is now displayed if unable to edit the merchant fields.
  6. Merchant account validation is now corrected to ignore alerts validation if it is not displayed.
  7. Clicking on Add/Remove Criteria in Taxes setting now displays the custom field options without errors.
  8. Blank Summary value now displays red color when empty and changes made to the ticket type.

Visp – Mar 15, 2021 11:09 PM PST

Bug Fixes:

  1. Coordinates entered in the Address 1 field are now saved correctly as the subscriber’s lat and long coordinates.
  2. Subscriber tract is now updated correctly if coordinates are entered as the address and matches the state entered.
  3. Updating custom fields no longer updates the subscriber’s main lat and main long to random coordinates.
  4. Prorate tax is now calculated correctly when adding a package using a custom tax rate.
  5. Default grace period is now displayed correctly upon checking the Grace Period checkbox of the subscriber.
  6. Invoice is now displayed without errors if it contains an invoice item no longer found in the ISP.
  7. Auto action setting header is now corrected.
  8. Funky subscriber vPortal view for some subscribers now displays properly.

Visp – Mar 10, 2021 4:12 PM PST


  1. Users can now create default alerts for ticket types and internet service of packages. In addition, customer-level alerts can now be created through the Add Alert option in the Activity log.
  2. For ISPs using IPPAY as their payment processor and have the Account Updater option enabled, users can now choose to automatically void eCheck payments and choose to send an email notification to specific recipients for eCheck payments that are updated with a declined or unsuccessful status from IPPay.In addition, users can also choose to raise alerts on the subscriber and to the specified application users when such events occur.
  3. Users can choose to automatically raise alerts on the subscriber’s internet service when the subscriber purchases a top-up option on vPortal.
  4. Funky Dashboard and Service Desk components are now improved in mobile view.

Visp – Mar 9, 2021 10:31 PM PST

Bug Fixes:

  1. If “Require ISP Site, AP and SSID” option is checked in Equipment settings, an error alert is now displayed and internet service can no longer be activated if ISP Site, AP, SSID subscriber equipment fields are blank.
  2. Report snapshot errors that are preventing some snapshots to send to the ISPs are now fixed.
  3. Actual merchant error code messages are now displayed when payment failed to process.
  4. Missing “Specified number of days after invoice generation, if Past Due” auto action option is now restored and is now based on if the customer is on flexible billing, instead on if the ISP is on flexible billing.
  5. vPortal fixes include the following:
    • End of term date auto action is now displayed correctly.
    • If a subscriber has multiple devices for Internet service, device options are now displayed in the Usage page for a more accurate and detailed usage for each device.

Visp – Mar 7, 2021 9:40 PM PST

Bug Fixes:

  1. Custom item with “Setup Fee” as item name can now be added into the invoice without errors.
  2. Posting multiple payments no longer displays “out of memory” error.
  3. Updating a package name now includes updating all non-custom subscriber package intances.
  4. Deactivating hosting service now deactivates in Hostopia.