1-541-955-6900 success@visp.net

What’s new in VISP

We’re updating VISP regularly. Check back here to see the latest improvements and newest features.

Visp – Jun 14, 2021 9:57 PM PST


  1. Users can now click on the DOWNLOAD PDF link in notifications for the invoices generated and choose between downloading a single PDF file or a zipped file that contains the separate PDF files of the generated invoices.
  2. Visp feedback is now integrated under Notifications and other parts of the application.
  3. Subscriber dock is now improved to be more flexible to different browser sizes.
  4. Avalara integration improvements include an un-incorporated indicator for addresses, tax integration with credit memo, and tax inclusion. In addition, Avalara events are now logged in the subscriber history.
  5. Subscriber location icon now uses the blue color, instead of red.
  6. Extra white spaces are no longer displayed for the Subscriber dock.

Visp – Jun 13, 2021 10:38 PM PST

Bug Fixes:

  1. Selecting an address now fills out the address fields more accurately in the Add Prospect dock.
  2. Subscriber packages are now sorted alphabetically.
  3. Currency is now displayed correctly in the Package pricing and Receive Payment window.
  4. Additional custom fields 21 to 36 are now available as filter conditions.
  5. Previously deleted/old MACs for SmartSession are now included in the usage report even if those MACs have no logins but were active during the month.

UBO 7.6.124 – Jun 13, 2021 10:35 PM PST

Bug Fixes:

  1. Code when updating ticket type is now cleaned up to avoid replacing template content unknowingly.
  2. Additional custom fields 21 to 36 are now available as filter conditions.

Visp – Jun 6, 2021 10:29 PM PST

Bug Fixes:

  1. If the Bill Start Date is already past the month’s Invoice Date and Term End Date and Invoice Day < Term Start Day, only the prorate is prepared in the preview mode.
  2. Prorate Recurring checkbox is no longer checked on adding to invoice.
  3. For subscribers with a flexible Auto-pay day, auto-pay will now process even if the processing continued to the next day.
  4. Print House fees are now charged correctly for new ISPs.
  5. Column and page size main table preferences are now saved after 15 seconds or during logout, whichever comes first, in both Chrome and Firefox browsers.
  6. “Automatically unsuspend” checkbox for suspended subscribers is now checked by default in Receive Payment.
  7. All subscriber tickets are now displayed in the Subscriber dock.
  8. Password validation for Independent email service is now removed.
  9. Email service with primary status is now displayed in vPortal Manage Packages.
  10. Clicking on Add Prospect now overlaps the Settings drawer.

Visp – Jun 1, 2021 9:41 PM PST

Bug Fixes:

  1. Filter logic is now improved for more accurate filtering of subscribers.
  2. Code issue that causes the random “Cannot read property ‘sendToQueue’ of null” error is now fixed.
  3. On subscriber packages and services dock, clicking on Devices under Internet Hotspot or inactive Internet service no longer causes error.
  4. Updating package settings under Package items no longer causes a “notNull Violation” error.
  5. Timezone is now applied correctly in the Service Desk list.
  6. Ticket custom fields are now displayed in the Add Ticket window.
  7. Updating a ticket without changing the schedule no longer restricts saving the changes.
  8. Schedule tickets of subscribers whose username is blank can now be updated.
  9. Calendar event sumary for UBO and Visp are now the same.
  10. Missing Payment Method Count and Subtotal columns are now restored in the Outbound Deposit Report.
  11. App user column now displays data consistently in the Payments Received Report.
  12. Transaction type for debit memo now displays correctly in the Income By Account Report.

Visp – May 26, 2021 10:43 PM PST


  1. Users can now choose to toggle to view the invoice items in the invoice in groups based on the Account assigned to them.
  2. Main Company column is now available in Service Desk List tab.

Bug Fixes:

  1. Adding a ticket with a schedule is now successfully created and synced to Google Calendar for those with user calendar subscriptions.
  2. Missing linking of SIM to CPE and Internet service feature is now in Visp.
  3. Add Prospect now adapts to screen size correctly.
  4. Auto-delete on date now displays the date fully in the Subscriber dock.

Visp – May 25, 2021 9:28 PM PST

Bug Fixes:

  1. When assigning equipment in the Subscriber dock, matching the entered mac address with equipment is now improved to assign equipment correctly.
  2. Clicking the Qualify button in the Add Subscriber dock now displays the Line of Sight(LOS) profile.
  3. Selecting a ticket type in the Add Ticket dock no longer duplicates the template.

Visp – May 23, 2021 11:23 PM PST


  1. Credit and debit memos are now included in the Income By Account report with their own row.

Bug Fixes:

  1. The code that causes the “Channel closed” error to display randomly on posting payment is now fixed.
  2. Updating package rates via Items settings now updates the recurring package rate of the subscribers correctly.
  3. QBO sync is now working as expected in Visp.
  4. Spaces after a comma between multiple email addresses are now ignored when sending an email template.
  5. Invoice message HTML format is now displayed correctly in invoice PDF.
  6. PDF formatting is now improved to avoid endless loading when viewing an invoice PDF with 6 pages or more.
  7. Service label is now displayed correctly in the Add Susbcriber Package popup.
  8. Latitude and longitude are now generated when a subscriber signs up via vPortal.
  9. If a package is set to not invoice on signup, invoice charges are now generated correctly on checking Invoice Now option.