What’s new in VISP

We’re updating VISP regularly. Check back here to see the latest improvements and newest features.

Visp – Sep 2, 2020 10:37 PM PST

Bug Fixes:

  1. Ticket tabs are now displaying their components correctly.
  2. Bold font style is now applied to the primary user name in the Visp settings User list.
  3. Notification emails are now sent to the specified email address/es on package hibernation and reactivation in vPortal if the setting is enabled.

Visp – Sep 1, 2020 9:52 PM PST


  1. Refund feature is now available in Visp.
  2. Bill of Materials is now added to the Ticket Dock which allows users to define the items to bill the subscriber once the installation is completed.
  3. Application user access restriction for items is now available.

Bug Fixes:

  1. Mass email to all subscribers will now send to all subscribers instead of just the subscribers in the first page.
  2. Deleting setup fee in an upcoming invoice no longer deletes the package.
  3. “Removing this item will also remove the Package“ is now added to the prompt when deleting a full-term package item in the upcoming invoice.
  4. If ISP address is invalid, default coordinates for the Map now use the city, state, zip of the ISP Address.
  5. Revenue dashboard now displays ARPU amounts that match the value in the report.
  6. Late Fee item can now be removed from the invoice in Visp.
  7. Subscriber history log when sending email is now only added once.
  8. Tax Rate % amount in Taxes settings now accepts up to 4 decimal places.

UBO 7.6.111 – Sep 1, 2020 9:31 PM PST

Bug Fixes:

  1. Reports in the Report Center list is now displayed once, instead of displaying duplicates.
  2. Tax percent amount in Taxes settings now accepts up to 4 decimal places.

UBO 7.6.110c – Aug 26, 2020 9:17 PM PST


  1. ARPU Report now includes City column and now has options to include recurring and non-recurring custom items. Also, the report is now based on the subscriber’s current invoice, not just the package price.

Bug Fixes:

  1. Usage Report data summary is now displayed consistently with the usage data displayed in vPortal.
  2. Invoicing script is now improved to avoid invoicing non-recurring invoice items that were already generated in previous invoices.

Visp – Aug 24, 2020 10:37 PM PST

Bug Fixes:

  1. Equipment profile form is no longer reset when uploading or deleting an image attachment.
  2. Upcoming invoice now displays correctly for custom quote item.
  3. Add Other Item list of the Invoice area now displays with a maximum number of 50. The other items will display once a match is found upon searching.
  4. Remote mail server password is now masked in Mail Delivery settings.
  5. Prompt to save changes in Settings now displays only if there are unsaved changes.
  6. Newly-added ticket is now scheduled only if a schedule is set.
  7. Ticket schedule conflict is now ignored when resolving or closing a ticket.
  8. Display issue where duplicate tickets are displaying in the service desk table is now fixed.
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