1-541-955-6900 success@visp.net

What’s new in VISP

We’re updating VISP regularly. Check back here to see the latest improvements and newest features.

Visp – Apr 19, 2021 10:24 PM PST

Bug Fixes:

  1. Schedule time options for tickets now only include time from 6 AM to 8 PM.
  2. Ticket count in the Scheduling dashboard widget is now calculated correctly.
  3. Setup fee item rate of the package is now saved correctly when updating the setup fee of packages.
  4. Updating the item’s Recurring option now correctly generates a new recurring or nonrecurring invoice item.
  5. Option to turn off email notification when a new subscriber successfully signed up is now available in Portal > Online Signup settings.
  6. Include service term dates on PDF invoices and on the Account Manager option is now displayed correctly in Visp.
  7. Clicking on Manage Domain in the Domain Hosting Report now loads the control panel without errors for those hosting domain passwords with > symbol.

Visp – Apr 14, 2021 10:08 PM PST

Bug Fixes:

  1. Tag-along items are now added correctly on each invoice for each term.
  2. Updating bill start date for packages without a setup fee is now working without errors.
  3. Error is now fixed when generating non-recurring custom items added to an upcoming invoice.
  4. Updated expiry date in Receive Payment is now passed to the merchant when posting payment.
  5. Timezone discrepancy when scheduling a ticket is now fixed.
  6. Schedule time options for tickets now includes time from 12 AM to 11:30 PM.
  7. Email Template to subscriber formatting is now consistent with the format of the email template.
  8. Subscriber username character limit is now increased from 35 to 80.

Visp – Apr 7, 2021 9:25 PM PST

Bug Fixes:

  1. Uppercase letters in email addresses are now converted to lowercase on saving.
  2. Subscriber transactions table is now sorted correctly which fixes the confusing balance due amount.
  3. In vPortal account manager, uppercase letters are automatically converted to lowercase upon typing.
  4. In vPortal signup:
    • Uppercase letters in email addresses are automatically saved in lowercase upon successful signup.
    • If the Redirect text & subtext is empty in the portal settings, a default redirect message is now displayed.
    • Adding landing_page parameter in URL now ignores the saved landing page in portal settings and redirects to the value in the parameter after successful signup.

Visp – Apr 5, 2021 10:54 PM PST

Bug Fixes:

  1. Custom invoice items are now generated correctly if added to an upcoming invoice.
  2. Adding a ticket note is now displayed without refreshing or re-opening the ticket dock.
  3. Technican names are now sorted alphabetically in the Resource Timeline view of Service Desk calendar.
  4. Rights settings of users with incomplete rights data are now displayed correctly.
  5. Saving subscriber email in Visp is now syncs with UBO correctly.
  6. Bill Email merge field value is now displayed correctly.
  7. Alerts are now displayed only if the Active option is checked.
  8. Overview dashboard graph now displays without errors if no active subscriber exists.
  9. Signup settings are now set up correctly when adding a hotspot package.
  10. Hotspot amount is now displayed correctly in vPortal signup if “Create Separate for Prorate/Setup Fee“ is checked.

Visp – Mar 28, 2021 11:08 PM PST

Bug Fixes:

  1. Setting up hibernate and reactive auto actions for a subscriber are now applied to the subscriber’s packages.
  2. Hibernated status is now displayed if a subscriber has at least one hibernated package, even if the other package is suspended.
  3. Posting a payment no longer unsuspends a package if the “Automatically unsuspend” checkbox is not checked.
  4. Edit Subscriber’s Payment Options user right is now applied correctly in Visp.
  5. Clicking Save button in Ticket Type settings now saves the changes if there are no errors.
  6. Subnets tab under IP Management is now displayed without errors.
  7. Location ID under the customer Additional Info tab can now be manually entered similar to UBO.
  8. Letters with diacritical marks can now be pasted into address fields.
  9. Usage report now displays data regardless of what authentication type is used.

UBO 7.6.120 – Mar 28, 2021 10:43 PM PST

Bug Fixes:

  1. Edit Subscriber’s Payment Options user right is now applied correctly to eCheck dropdowns in UBO.
  2. Usage report now displays data regardless of what authentication type is used.

Visp – Mar 23, 2021 9:37 PM PST

Bug Fixes:

  1. Inactive package Setup fee with 0 pricing is no longer generated on adding a package to an invoice.
  2. Deleting a custom item on a generated invoice and selecting “Apply only to this invoice” no longer deletes the charge in the upcoming invoice.
  3. Account Updater option is now displayed correctly in Merchant Account settings.
  4. Custom fields with empty date values will no longer cause an error in displaying custom fields of the subscriber.
  5. Balance forward condition calculation is now more accurate when generating late fees.
  6. Hibernated packages are no longer invoiced even if it is the first invoice of the package.

Visp – Mar 21, 2021 11:11 PM PST

Minor Improvement:

  1. Under Ticket Type settings, external followers are now included when sending email notifications based on the “Send these updates to Subscribers and external Followers” checked options.
  2. User interface when submitting a ticket in vPortal is now improved to avoid confusion.
  3. The previous status of the ticket is now included in the ticket email notification.
  4. R in “Mark all as Read” under Notifications list is now displayed in lower case.

Bug Fixes:

  1. SmartSession option, MAC field, and IP field are now displayed for ‘Router’-type equipment.

Visp – Mar 16, 2021 11:32 PM PST


  1. Avalara integration is now available.
  2. A link to the ticket in vPortal is now included in the email notification sent to the subscriber when a ticket note is posted or the ticket status is updated. In addition, clicking the link will log the user into vPortal and forward the user to the ticket that was updated.
  3. If the ISP has set to bypass throttling on top-up purchase and the subscriber’s internet package has throttling enabled and custom throttling is also enabled, the throttling settings of the subscriber’s internet package will be updated based on the purchased top-up (as a way to bypass the previous throttling settings).

Bug Fixes:

  1. Users using an iPhone are now able to login to Visp.
  2. Fix for deleted subscribers no longer included in the subscriber total filter count is now restored with improvements to avoid memory spike.
  3. Ticket template PDFs are now displayed consistently in Visp and UBO.
  4. New ticket templates can now be added successfully even with or without alerts setup.
  5. Last change date tooltip for merchant settings is now displayed if unable to edit the merchant fields.
  6. Merchant account validation is now corrected to ignore alerts validation if it is not displayed.
  7. Clicking on Add/Remove Criteria in Taxes setting now displays the custom field options without errors.
  8. Blank Summary value now displays red color when empty and changes made to the ticket type.