1-541-955-6900 success@visp.net

What’s new in VISP

We’re updating VISP regularly. Check back here to see the latest improvements and newest features.

Visp – May 11, 2021 4:19 PM PST


  1. A queueing system has been implemented for the QBO Sync feature, which will allow for automatic re-attempt of failed syncs and handle QBO API’s request/minute limit.
  2. ISPs can now set a Sync Start Date to limit how far back the QBO Sync will include.
  3. ISPs can now add items to a credit memo, and the total of the items will be the credit memo amount. If QBO integration is enabled, these items are synced to QBO as well.
  4. If QBO integration is enabled, whenever the user creates/updates and outbound deposit report, the changes are synced to its corresponding deposit transaction in QBO (a new one is created if it’s non-existent).
  5. The Chart of Accounts dock feature has been implemented, wherein the user can create Account codes with ISP-defined types.
  6. An account (from the ISP-defined Chart of Accounts) can now be assigned to an item.
  7. Income by Account Report (Date Bound) has been added – contains item count and income per Account (from the Chart of Accounts), with a multi-month summary table if the date range covers multiple months.
  8. The address pin of the subscriber in the Map can now be updated if the lock is unlocked.
    • Updating the address pin will only update the lat and long values, but not the address details.

Bug Fixes:

  1. Extra spaces in the Visp menu are now cleaned up for those users who have the settings rights disabled.
  2. “Invoice Not Found On Customer” error message is now cleaned up.
  3. Map loading is now more optimized. Loading indicator of subscribers is also added.
  4. When clicking on the map of the subscriber’s address, the subscriber tooltip of the address is now displayed after loading all subscribers on the map only if the eye icon is enabled.
  5. Company name is now displayed in the subscriber pin tooltip in the Map if first name and last name are blank.
  6. Address pins of filtered subscribers are now displayed on the map only if the eye icon is enabled.
  7. Updating MAC address in vPortal now includes internet hotspot service, instead of just the internet service.

Visp – May 5, 2021 10:28 PM PST

Bug Fixes:

  1. Ticket details tooltip in resource timeline view now hides when hovering away from the ticket.
  2. When assigning equipment in the Subscriber dock, the equipment that matches the entered MAC Address is now assigned correctly.
  3. Prorate amount is now calculated correctly if a package is added to an invoice containing an existing package.
  4. Adding a custom item to an existing invoice no longer updates the due date if it defaults to a past due date.
  5. “Total Balance Due” is now renamed “Total Balance” in PDFs.
  6. Order of invoices and payments is now improved.
  7. 24-hour time validation on processing refunds is now improved for accuracy.
  8. If the first name and last name of the subscriber are blank, company is now forwarded to the merchant as the account name on payment processing.

Visp – Apr 28, 2021 8:31 PM PST

Bug Fixes:

  1. Address 1 is now always required regardless of the “Allow international address” check option.
  2. Receiving payment via the main menu no longer displays a blank error.
  3. Start and End merge fields are now displayed based on ISP’s timezone in the ticket PDF.

Visp – Apr 26, 2021 10:47 PM PST

Bug Fixes:

  1. Missing payment user permissions are now added to avoid errors in the Payments tab of the Subscriber dock.
  2. The indented balance at the last row in the subscriber Transactions table is now displayed correctly.
  3. Adding a custom item to an invoice with multiple terms no longer causes the undefined end term error.

Visp – Apr 25, 2021 10:30 PM PST

Bug Fixes:

  1. Custom item with “prorate” name is no longer displayed similar to a package in the invoice.
  2. Expiration date validation warning is now displayed for expired cards on viewing the subscriber Payment options.
  3. is empty and is not empty conditions are now filtering the main table correctly.
  4. Mass email to all subscribers is now working as expected.
  5. Refund setting options are now updated correctly after saving.
  6. Updating burst time to 0 sec in provisioning settings of the package can now be saved if down burst and up burst are both set to 0.
  7. “Automatically unsuspend even if the payment made online covers only the balance forward.” option is now saved successfully.
  8. Start and End merge fields are now displayed based on ISP’s timezone.
  9. Strange cursor behavior on typing in the Ticket window is now fixed.
  10. IP Address is now searchable in the Inventory tab.

UBO 7.6.121 – Apr 25, 2021 10:24 PM PST

Bug Fixes:

  1. Updating the auto-pay setting now enables the Save button even if there are errors in other setting areas.
  2. Subscriber username character limit is now increased from 35 to 80.

Visp – Apr 19, 2021 10:24 PM PST

Bug Fixes:

  1. Schedule time options for tickets now only include time from 6 AM to 8 PM.
  2. Ticket count in the Scheduling dashboard widget is now calculated correctly.
  3. Setup fee item rate of the package is now saved correctly when updating the setup fee of packages.
  4. Updating the item’s Recurring option now correctly generates a new recurring or nonrecurring invoice item.
  5. Option to turn off email notification when a new subscriber successfully signed up is now available in Portal > Online Signup settings.
  6. Include service term dates on PDF invoices and on the Account Manager option is now displayed correctly in Visp.
  7. Clicking on Manage Domain in the Domain Hosting Report now loads the control panel without errors for those hosting domain passwords with > symbol.

Visp – Apr 14, 2021 10:08 PM PST

Bug Fixes:

  1. Tag-along items are now added correctly on each invoice for each term.
  2. Updating bill start date for packages without a setup fee is now working without errors.
  3. Error is now fixed when generating non-recurring custom items added to an upcoming invoice.
  4. Updated expiry date in Receive Payment is now passed to the merchant when posting payment.
  5. Timezone discrepancy when scheduling a ticket is now fixed.
  6. Schedule time options for tickets now includes time from 12 AM to 11:30 PM.
  7. Email Template to subscriber formatting is now consistent with the format of the email template.
  8. Subscriber username character limit is now increased from 35 to 80.

Visp – Apr 7, 2021 9:25 PM PST

Bug Fixes:

  1. Uppercase letters in email addresses are now converted to lowercase on saving.
  2. Subscriber transactions table is now sorted correctly which fixes the confusing balance due amount.
  3. In vPortal account manager, uppercase letters are automatically converted to lowercase upon typing.
  4. In vPortal signup:
    • Uppercase letters in email addresses are automatically saved in lowercase upon successful signup.
    • If the Redirect text & subtext is empty in the portal settings, a default redirect message is now displayed.
    • Adding landing_page parameter in URL now ignores the saved landing page in portal settings and redirects to the value in the parameter after successful signup.

Visp – Apr 5, 2021 10:54 PM PST

Bug Fixes:

  1. Custom invoice items are now generated correctly if added to an upcoming invoice.
  2. Adding a ticket note is now displayed without refreshing or re-opening the ticket dock.
  3. Technican names are now sorted alphabetically in the Resource Timeline view of Service Desk calendar.
  4. Rights settings of users with incomplete rights data are now displayed correctly.
  5. Saving subscriber email in Visp is now syncs with UBO correctly.
  6. Bill Email merge field value is now displayed correctly.
  7. Alerts are now displayed only if the Active option is checked.
  8. Overview dashboard graph now displays without errors if no active subscriber exists.
  9. Signup settings are now set up correctly when adding a hotspot package.
  10. Hotspot amount is now displayed correctly in vPortal signup if “Create Separate for Prorate/Setup Fee“ is checked.