What’s new in VISP

We’re updating VISP regularly. Check back here to see the latest improvements and newest features.

Sep 2, 2019 10:20 PM PST – Version 7.6.70


  1. Credit card is now renamed to Card or Credit/Debit Card in Account Manager.
  2. Tax breakdown label is now removed in the Invoice view and invoice PDF.
  3. Tax amount in the tax breakdown is now displayed in 2 decimal places.

Aug 28, 2019 10:07 PM PST – Version 7.6.69

Bug Fixes:

  1. Phone numbers are now displayed when a subscriber is typing in the Signup page, accessed through Chrome mobile app.
  2. Merged Statement PDF for queued statements now displays statement of subscribers correctly.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. $0.00 excess charge for Usage-based billing is now accepted.
  2. When the option to show subscriber usage in invoice is unchecked and the excess charge is set to $0.00, excess usage invoices will not be generated.

Aug 18, 2019 9:22 PM PST – Version 7.6.68

Bug Fixes:

  1. Option to apply the future invoices prompt will now only display if the recurring invoice item of the item being updated is not deleted.
  2. Custom package name is now used when displaying the invoice item in the invoice PDFs.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Aug 12, 2019 7:39 AM PST – Version 7.6.67

New Features:

  1. Option to classify a package type as residential or business is now added to the Package Settings.
  2. FCC 477 reports are now updated to use the package type classification of the package when generating the report.
  3. In addition, both FCC 477 reports now have Tech_50 (Fiber) and Tech_70 (Wireless) options.
    • When uploading the CSV export of the reports, make sure to check the appropriate option to avoid errors in uploading.

Bug Fix:

  1. New set of identified code exceptions encountered when using UBO are now fixed.

New updates as of Aug 13, 2019 7:03 PM PST:

  1. Mass Email code script is optimized to speed up sending of mass emails to subscribers.
  2. Tax exemption setting for Wireless usage is now considered when applying a tax setting to the invoice item.
  3. New Feature: Account Manager Login History (Date Bound) Report is now available under Notes and History report category in UBO. It contains a list of all successful and failed login attempts of subscribers in the Account Manager.

New updates as of Aug 14, 2019 9:30 PM PST:

  1. Package with ‘ symbol can now be deleted.
  2. FCC 477 report now displays the list of packages without internet and fiber speed limits without breaking the report. However, ISP needs to set the speed limits of those listed to include them in the report.
  3. Missing confirmation email is now sent to the From email when the mass email template is sent successfully to the subscribers. Also, missing username of the app user who sent the mass email is now displayed in the subscriber history log.

Aug 5, 2019 9:23 PM PST – Version 7.6.66

Bug Fixes:

  1. Google verification for a technician email address is now updated to use OAuth 2.0.
  2. Last 10 login attempts based on username search found in the Login report is now optimized to load data faster.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvements:

  1. “Source” field on Primary Contact now suggests existing Source values while typing.
  2. Failed account manager login attempts are now added to the subscriber history log if the username entered matches that of the subscriber.
  3. Predefined ticket types can now be deleted in the Settings window.

Jul 24, 2019 10:37 PM PST – Version 7.6.65

Bug Fixes:

  1. Option to show and hide text in the login password field is now available in Account Manager.
  2. Custom field columns in the main table now follows alphanumeric sorting.
  3. Ticket and Schedule Manager now displays only one instance, instead of multiple instances which caused the TSM to crash.
  4. “Yes, bill now with prorate.” option is now hidden when reactivating a hotspot service.

New updates as of Jul 30, 2019 9:46 PM PST:

  1. When transitioning a non-recurring custom quote item to an invoice item, the item is now added to the invoice with the same invoice date as the start date of the quote item if “Add to the current open invoice” option is selected.
  2. If the username entered in the Forget Password field matches the username of the subscriber, all of the subscriber’s saved email addresses that have at least one checked email type will now receive the reset password email.
  3. Changes in support site are now saved successfully if no errors are found.

Jul 23, 2019 8:52 PM PST – Version 7.6.64

Bug Fixes:

  1. Update Recurring Item prompt now deletes the recurring item if “Apply to this invoice and future invoices” option is selected. Also, deleting a paper invoice fee or a past due protection fee will now continue deleting without displaying the Update Recurring Item prompt.
  2. Deleting a subscriber with Hostopia status of “Domain is queued for deletion” will now be deleted in UBO successfully.

New Features and Minor Improvements:

  1. Option to include service term dates on PDF invoices and on the Account Manager is now added to UBO Settings, under Accounting Controls of Billing tab.
  2. Oriental Back payment processing timeout is now increased to 5 seconds.
  3. Activating an LTE SIM service will now sync the customer name and address to Breezeview server (Telrad). Also, deactivating the service will remove the customer data in Telrad.

Jul 15, 2019 9:57 PM PST – Version 7.6.63

Bug Fixes:

  1. Option to create a separate invoice for prorate and setup fee is now considered when transitioning a quote to an invoice.
  2. Sending and attaching a file with space as the first character of the filename are now trimmed to prevent errors.
  3. New set of identified code exceptions encountered when using UBO are now fixed.

Minor Improvement:

  1. Spanish invoice labels are now available for Panama ISPs.

New updates as of Jul 16, 2019 9:41 PM PST:

  1. In the Usage page of the Account Manager, “Bandwidth Usage” is now renamed to “Usage Data” and is now displayed above the Hourly Usage chart.
  2. Usage data and hourly usage charts in Account Manager should now be consistent with the Subscriber Usage Report.

Jul 10, 2019 9:12 PM PST – Version 7.6.62

Bug Fixes:

  1. Ticket and Schedule Manager will now load tickets based on the checked filters.Checking or unchecking a ticket status filter will now reload the TSM with the ticket details of the checked filters.
  2. Ticket type templates with messed up span tags will now be displayed correctly after saving.
  3. Unsuspending a package with a future bill start date will now generate invoice items only if the package is already invoiced.
  4. New set of identified code exceptions encountered when using UBO are now fixed.

Jul 8, 2019 9:53 PM PST – Version 7.6.61

Bug Fixes:

  1. Updating a package service from Internet to Internet Hotspot service now update pricing data correctly.
  2. Invalid and expired credit card in ISP Auto-pay settings is now validated only when ISP has Credit Card as the default payment method selected.
  3. Daily usage graph in Account Manager is now based on the start date of the usage.
  4. Subscriber Summary Report will now display as expected.
  5. For package-based ISPs, debit memos are now considered when calculating for the payment amount to be processed on auto-pay.
  6. Minimum window size for Add/Edit Tax window is now adjusted to display all items.