What’s new in VISP

We’re updating VISP regularly. Check back here to see the latest improvements and newest features.

Visp – Oct 4, 2020 8:51 PM PST

Bug Fixes:

  1. Revenue Dashboard now displays without errors for new ISPs.
  2. Payment PDFs of the subscriber are now available as attachment options in Email Subscriber.
  3. Other setting without any sub-settings is now removed from the Settings list.
  4. Inventory Location tab is now renamed to Inventory Locations tab in Equipment Accounting Controls settings.
  5. Add attachment is now removed from the Add Inventory Location.
  6. Saving an equipment profile name now ignores deleted equipment profiles when checking for duplicates.
  7. Inventory table now displays all equipment with page numbers now displayed correctly.
  8. MAC Addresses can now be searched with or without colon symbol in the Inventory tab and Equipment Profile list.

Visp – Sep 27, 2020 12:12 PM PST


  1. Users can now add a scheduled action for late fees and suspensions that will be processed on the specified future date.
  2. IP Addresses table is now available in the IP Pool dock of the IP Management settings.
  3. Users can now edit the Subnets and view the list of IP Pools connected to it in the IP Management settings.
  4. Packages and Portals settings are now moved from the Settings page to the Visp menu.

Visp – Sep 23, 2020 11:25 PM PST

Bug Fixes:

  1. Clicking Delete on a service-connected device now removes the device field values.
  2. Serial No., MAC, IP are now displayed in the Equipment Info summary.
  3. Equipment and Service Desk tables column chooser items are now arranged properly to avoid confusion.
  4. Search results in subscribers now return no results if no match is found.
  5. Search is now improved to display subscribers that match the search values.
  6. App User column is now displayed in the New User Report snapshot.

UBO 7.6.111c – Sep 23, 2020 10:47 PM PST


  1. App User column is now added to the New User Report. In the report, “via Signup” will display in the App User column if the subscriber was added through signup.

vPortal 0.37 – Sep 22, 2020 9:59 PM PST

Bug Fixes:

  1. If no merchant account is set up for the ISP, “Error: Credit Card payment error: NO MERCHANT ACCOUNT” error message is now displayed when processing payments through signup.
  2. Usage page in vPortal now displays usage data for Internet service with multiple MAC address.

UBO 7.6.111b – Sep 22, 2020 9:58 PM PST

Bug Fixes:

  1. Usage data is now calculated more accurately to consider multiple sessions per MAC address for reports and for usage triggers.
  2. Customer ID column is now added to the Billing History Report.

Visp – Sep 22, 2020 9:57 PM PST

Bug Fixes:

  1. If a package is set to require payment but is not set to invoice the package on vPortal signup, the non-zero deposit amount entered by a subscriber is now processed using the subscriber’s entered card.

Visp – Sep 21, 2020 11:11 PM PST

Bug Fixes:

  1. Subscriber Services node is now displayed after activating a Minerva IP TV service.
  2. Uploading an image to the Inventory Location now updates the profile image and the Attachments area without the need of closing and re-opening the Edit dock.
  3. The upcoming invoice is now displaying the newly-added package charges after moving a service to the package.
  4. When the status is bulk updated in UBO by changing the Invoice Defaults settings, the status cache will also be updated in Visp.
  5. Determining Past Due in Visp is now consistent with UBO.
  6. Subscriber is now successfully created via API even if email description is not provided.
  7. Saving the QBO credentials in Visp now saves the OAuth Version 2.0 classification correctly.

Visp – Sep 16, 2020 9:50 PM PST

Bug Fixes:

  1. Tickets can now be scheduled on weekends.
  2. Transactions list arrangement in Visp is now similar to the UBO Statements.
  3. Username is now displayed correctly in the Account Summary portion of the invoice PDF.
  4. “Edit Equipment Profile Inventory” is now relabeled to “Edit Inventory”.

Visp – Sep 15, 2020 11:13 PM PST

Bug Fixes:

  1. Setup fee and prorate charges are now added in a separate invoice if the option is enabled.
  2. ‘Equipment Function ID must be a number type’ error is now fixed.
  3. Duplicate serial number is now detected when adding an LTE CPE inventory.
  4. Services of a package can now be accessed and activated in the mobile view of Visp.
  5. Selecting a Network Address in the Add New IP Pool no longer crashes Visp.